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Doubletree by Hilton Hotel Mexico City Santa Fe

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Traveler (79)
Room & Suite (64)
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Overview
  • Excellent45%
  • Very good30%
  • Average14%
  • Poor6%
  • Terrible5%
Travelers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
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Reviews (360)
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1 - 5 of 71 reviews
Reviewed 3 weeks ago

Overall the service was Good but bad food (dinner) and there was a noice (knocking) with the bathroom pipes that was really annoying The benefit is that you have a really good sushi place next to the Hotel (Shu)More

Review collected in partnership with DoubleTree by Hilton
Thank davidpena14
Response from Yuvia S, Guest Services Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded 3 weeks ago

Dear David, Thank you for sharing your comments on your recent stay at our hotel. I hope you can give us more details about the dinner that you had with us in order to improve our food and beverage experience. Also, our maintenance team is...More

Hotel's Favorite
Reviewed December 6, 2017

Very accommodating front desk staff, eager & ready to lend a hand with information, directions and assistance with the business centre around the corner from reception. They immediately took care of moving me to another room when the one I had on the sunny side...More

Thank richiedix
Response from Rafael T, Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded December 7, 2017

Dear Richie, Glad to hear you enjoyed your stay with us. Hope the traffic wasn't too terrible during your stay in CDMX. Please let us know if there is something more we can do during your next visit to make your stay more comfortable and...More

Reviewed 3 weeks ago

I stayed at this terrible place for two night. Both were a nightmare. At 3am there was construction noise, banging on walks, hammer noises. It was horrible. I can the front desk to report the problem and they didn't even apologize and told me there...More

Review collected in partnership with DoubleTree by Hilton
Thank cahg1106
Response from Yuvia S, Guest Services Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded 5 days ago

Dear Cahg1106, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and I empathize with you and understand your discomfort related to the noises at night. Those noises took place at a...More

Reviewed 3 weeks ago

far away from the city, the week-end absolutely everything out of work. boring. they have some remodeled rooms but ...no lots of glitches in their management. they charge your card for things you never purchased, thy promise a lot .... and hold nothing. nice happy-hour...More

Thank DRLuxury
Response from Rafael T, Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded 2 weeks ago

Dear DRLuxury, Definitely not happy to hear your stay with us wasn't everything you expected. The Santa Fe district focuses mainly on business but we do have a couple of fun activities to offer! We hope you had the chance to enjoy the Go Karts...More

A TripAdvisor Member
1
Reviewed March 8, 2018

The employees and concierges at this hotel went above and beyond. I would 100% recommend this hotel - there were amazingly no issues and the place itself was gorgeous. Also thank you specifically for Bryan for all you did!More

Review collected in partnership with DoubleTree by Hilton
Thank A TripAdvisor Member
Response from Rafael T, Manager at Doubletree by Hilton Hotel Mexico City Santa FeResponded March 13, 2018

Dear Guest, Thank you very much for taking the time to write such a wonderful review, we really appreciate it! We take a lot of pride in our staff and it fills us with joy to know you had a wonderful time with us. Glad...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Pool
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Business Center with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Pool
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
$79 - $216 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Green Hotel in Mexico City
#17 Family Hotel in Mexico City
#27 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
$79 - $216 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Green Hotel in Mexico City
#17 Family Hotel in Mexico City
#27 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveler (79)
Room & Suite (64)
Dining (11)
Pool & Beach (1)
Business Center & Event Rooms (6)
Family and Play Areas (2)
Nearby
Santa Fe
Few neighborhoods have undergone such enormous change
as Santa Fé, now a high-end destination with luxurious
residences, apartments, hotels, rooftop bars offering
incredible views and restaurants with extraordinary
cuisine. Garden Santa Fé mall has earned several
architectural awards for its design. This neighborhood
is the best choice for those looking to get fully
pampered by a romantic escapade.
...More
Questions & Answers
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Room Tips
"Stay away from the sunny side of the building, hot!!!"
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"Request and executive level room if available."
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"King size beds are very good"
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"Suite 753 with panirama views"
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