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Crowne Plaza Hotel de Mexico

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502 Reviews from our TripAdvisor Community

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Showing 199: English reviews
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Miami, Florida
Reviewed 2 weeks ago

I used to stay in this hotel a lot. I used to love it. I just checked out and I am really doubting if I will ever come back. They would not recognize me during the check in process as Platinum member, The internet service is as slow as you can ever imagine. and they would not have hand towels....

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Helpful?
Thank Camilo R
Reviewed 2 weeks ago via mobile

Great location, the hotel is super close to the WTC. There is a seven eleven crossing the street and many places where you can have some food. The room was very clean and comfortable (it has a bathtub). Breakfast is really good, lots of food to choose from, lunch was ok and so was dinner. The hotel has a parking...

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Helpful?
Thank Xavier F
Carlos S, Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Mr. Xavier F, so happy to read that you enjoyed your stay with us. Thank you for selecting our hotel. Thank you again for sharing your experience. We look forward to seeing you soon.

Wylie
Reviewed 2 weeks ago

Based on my previous many experiences at the Crown Plaza hotels and brand, my expectation was always high. Upon checking at the hotel, I would normally be greeted with a standard greeting because of my platinum level. I did not get greeted this way, but I was asked if I want the points of a free drink. Add to that,...

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Helpful?
Thank rfarouk
Utila, Honduras
Reviewed 3 weeks ago

this was my second stay, a few months ago i thought it was an ok business class hotel, nothing exciting but ok for a couple of nights. this time around i spent more awake time in the hotel and less time at night out on the town and now my opinion is more critical. if all you need is a...

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Helpful?
Thank divenuts
IHGService, Guest Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review

Hi divenuts, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the food, entertainment, and room cleanliness. I would like to apologize for any inconvenience these issues may have caused you during your stay. Rest assured, your comments will be shared...

Jacksonville, Florida
Reviewed 3 weeks ago

Easy, safe 3 minute walk to World Trade Center, Pepsi Center many good restaurants.across the street or within a few block walk. Very helpful staff, many bilingual, comfortable room. Non-rush hour traffic to/from airport to hotel 20-30 minutes. Rest of day 1 to 2 hours.Excellent for business. Concierge Floor great for business meetings or relaxing. Main hotel restaurant buffet has...

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Helpful?
Thank John Allan M
Carlos S, Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear John Allan, we would like to thank you for your generous feedback and note with satisfaction that you enjoyed our product and services. Thank you again for sharing your experience. We look forward to seeing you soon.

Burlingame, California
Reviewed 4 weeks ago

My last review of this hotel took note of the terrible service in the lounge area. Glad to say that the service in this area has improved greatly. In the coffee area Alexandra was extremely accommodating . One morning went down to get coffee and pastry for my wife and I, and when time to pay the computers were not...

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Thank Ronald S
Folsom, California
Reviewed February 21, 2017

I liked the hotel. Staff was friendly, but the check-in experience was VERY bad. It was almost 1am coming after a very long trip only to wait for almost 30min standing waiting for an agent to attend to my request. Was very patient, but I finally had to call the manager to get the process going!

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Helpful?
Thank Mo A
IHGService, Guest Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Mo A, First of all let me thank you for taking the time to write your review about your recent stay experience with us. I am glad to know that you found your overall stay good and for acknowledging our friendly staff. However, we regret if your stay was negatively affected by the long wait you had during your...

Israel
Reviewed November 9, 2016 via mobile

Well situated and near the World Trade Center and lots of restaurants that are ok. The rooms are big and well kept and clean. Breakfast is pretty good with lots to chose from. Decor is a bit outdated but still nice, area is pretty safe.

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Helpful?
1Thank alonsegs
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Thank you very much dear guest for your kind comment. I would like to share that we are currently remodeling our rooms and a new décor is being placed and shortly, we will be able to show you our new rooms. We look forward to another opportunity of serving you again.

Meridian, Idaho
Reviewed November 1, 2016

Very nice hotel located within a block of the World Trade Center/Pespi Center. Visited for a trade show and was pleasantly surprised with the hotel. I opted for the Executive Level which was not that much more, especially when the exchange is $18.60 pesos to the dollar. A great deal and nice extra amenities. Plenty of free bottled water, continental...

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2Thank dfndr90
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, we are very glad to know that the facilities and service, as well as the options available in the surroundings created a great stay experience. Your comments encourage us to continue offering the best of our service and we look forward to your next visit. See you next year!

Reviewed October 29, 2016 via mobile

The concierge did a good job organizing our transfer from the airport. Room-service : food was not eatable, burger had a horrible taste, fries were just not good and cold, check in was not friendly, the rooms, elevators, and corridors have not moved in time. Curtains did not close nor open. At least the bad was good. This hotel needs...

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Helpful?
Thank André M
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Thank you for sharing your thoughts in this forum dear guest. We offer our deepest apologies for not meeting your expectation. We sincerely regret that Room Service and Check in process was not up to par. Please rest assured we take very seriously your comments and corrective actions will be taken. About the rooms, we are currently under room renovation...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A hotel designed for the executive market, where you can get everything you need for business, Starting to mention our rooms; computers in all fo them, minibar, direct dialing, air conditioning, safety deposit box, set for ironing, coffee maker with coffee and tea in courtesy - most of the rooms have individual hidro tub - but especially enjoy the comfort, functionality and service. ... more   less 

Additional Information about Crowne Plaza Hotel de Mexico

Address: Calle Dakota # 95 | Col. Napoles, Mexico City 03810, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $90 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel de Mexico 4*
Number of rooms: 310
Reservation Options:
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Also Known As:
Crowne Plaza Mexico City
Crowne Plaza Hotel De Mexico Mexico City
Hotel Style:
#17 Spa Hotel in Mexico City
#31 Luxury Hotel in Mexico City
#65 Business Hotel in Mexico City
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Questions & Answers

Questions? Get answers from Crowne Plaza Hotel de Mexico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Executive Level rooms are best.”
  • Hotel Room
 of 5 bubbles dfndr90, Nov 1, 2016 | Read review
“Make sure you get a room that doesn't face the street out front or get music from the bar downstairs.”
 of 5 bubbles ruthpoet, Jul 31, 2016 | Read review
“Go higher up, backside rooms are quiet.”
 of 5 bubbles ScottC310, Jun 18, 2016 | Read review
“Check everything twice on your reservation before you go. Light switches are tricky.”
 of 5 bubbles GabrielaBiaSP, May 25, 2016 | Read review
“Ask for a view, there's lots without”
 of 5 bubbles krossi2016, Apr 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question