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Crowne Plaza Hotel de Mexico

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Crowne Plaza Hotel de Mexico
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398 Reviews from our TripAdvisor Community

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Showing 180: English reviews
Oakland, California
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As many travelers have mentioned, the location is fantastic - 1 short block to the World Trade Center and many great restaurants and cafes all around, a little mall with a grocery store, etc. Great seafood restaurant practically right across the street! The hotel food is very overpriced compared to local eateries, so probably not worthwhile unless you're doing room... More 

Helpful?
1 Thank ruthpoet
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Thank you dear guest for sharing your thoughts in this forum. We are glad to know that you had a pleasant stay. Please rest assured we take into account your comments regarding cleaning time and restaurant prices. We hope we will have the opportunity of serving you again when visiting Mexico City. More 

Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Recently stayed for a day , good room, perfect room, nice bath with shower and tub, independent each other. The details are on the hallways, seems like nobody cares, everything else, fine. the location is great cause is very central and close to colonia Roma & condesa

Helpful?
Thank cgpinv
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, thank you for sharing your thoughts with us. We appreciate your feedback and would like to share with you that we will begin shortly a hotel remodeling that will include public areas and hallways, within 2016 and 2017 we will perform this process that will give a new look and technology to our facilities in order to meet... More 

Miami, Florida, United States
Level Contributor
10 reviews
6 hotel reviews
4 of 5 stars Reviewed June 29, 2016

Stayed at this hotel for 2 nights. It is a spacious hotel from the lobby to the rooms. It is across the World Trade Center. Hotel staff was very polite, friendly, and ready to serve. The room that I got was very spacious. The design is a bit old style. Quality of food at the restaurants in the Hotel is... More 

Helpful?
Thank Pablo P
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, thank you for your kind words. That is precisely our goal, to create great hotels that guests love. We are very glad you enjoyed your stay at our property and look forward to another opportunity of serving you when visiting Mexico City again. Cordially, More 

Miami
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed June 28, 2016

For business travel I believe this is a good option, the only down side is the weak internet service. Overall is clean but needs improvement, I believe is a little bit old and some bedroom areas needs remodeling. Staff is friendly in majority of the areas but not out of the ordinary.

Helpful?
Thank KingAldo
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, thank you for sharing your thoughts in this forum. We appreciate your feedback and please rest assured we consider seriously that in your opinion both facilities and service were just fine. Our goal is to create nice memories of each stay, great hotels that guests love and, in this time we believe we fell short. We look forward... More 

Carmel
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 18, 2016

Was here for a trade show at the World trade Center, which is right across the street so very convenient in this respect. Hotel is a little older but in fine shape. Rooms are large, comfortable and functional. Staff here is great, very friendly and a shout out to Alberto Ortega, one of the Concierge. This is a safe area,... More 

Helpful?
1 Thank Scott C
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, we are pleased you enjoyed your stay and that the facilities, service and even the surroundings met your expectation. We gladly look forward to another opportunity of serving you during your next visit to Mexico City. More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 16, 2016 via mobile

Participating at the Expo "Hecho en Alemania" held at the WTC Mexico, the Crowne Plaza shall be the first choice for accomodation. The Hotel is a small walkway away from the WTC. The Rooms are clean, big enough, air conditioned of course. The staff is friendly and gives a nice impression about mexican friendly behavior and people treatment. All in... More 

Helpful?
Thank Michael v
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, we are very glad you enjoyed your stay at our hotel. We will continue offering our best effort to always meet your expectation. We look forward to another opportunity of serving you when visiting Mexico City. More 

Level Contributor
123 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed June 9, 2016 via mobile

Arrived at 3am, but everything went smoothly and before many minutes had passed I was asleep in bed. Clean room with most of the expected facilities. Comfortable bed and spacious enough. Lobby was ok and the lobby bar also serves food. One disappointment was no pool. Front desk was good, but bar service was very slow and haphazard.

Helpful?
Thank Godfrey S
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, thank you for sharing your thoughts in this forum. We are glad you had in general a nice stay. We take into serious consideration your comment regarding bar service, we offer our apologies and are already working with our Food & Beverage Manager in order to improve our service level in that area. Thank you for visiting us... More 

Durham, North Carolina
Level Contributor
169 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 stars Reviewed June 9, 2016

I wasn’t expecting much and got less. When I checked in, they put me in a room on the first floor. It had two small windows that were frosted so there was no way to see out and little light came in. One telephone didn’t work. There was no power in the room, so no lights, no TV, no way... More 

Helpful?
1 Thank HarmonCT
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, we deeply apologize for the number of inconveniences you endured during your stay. Your comments have already been shared with the appropriate managers in order to set corrective action plans that avoid this to happen again. Please rest assured in our sincere compromise for improvement. Cordially, More 

Mumbai (Bombay), India
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 8, 2016

It was an official visit to Mexico. The stay was good and comfortable. The rooms are spacious and comfortable. The hotel has all modern amenities and also centrally located from the business hub. Definitely recommended for stay.

Helpful?
Thank AbhishekRoy5
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Thank you dear guest for your kind comments! We are pleased to know you enjoyed your stay with us. We look forward to another opportunity of serving you when visiting Mexico City again. Cordially, More 

Monterrey, Mexico
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 25, 2016 via mobile

I have stayed more than 5 times in this hotel over the last 5 years. The hotel has an excellent location just across the world trade center in the heart of the city. Outside the hotel you have a lot of dinning options at walking distance. It is safe to walk around but not too late, maybe until 11:00pm. The... More 

Helpful?
Thank Hernan M
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Thank you dear guest for your kind opinion! We are grateful you enjoy your stays at our property time after time. We will continue offering our best efforts to meet your stay expectation. We look forward to another opportunity of serving you again soon. Cordially, More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
A hotel designed for the executive market, where you can get everything you need for business, Starting to mention our rooms; computers in all fo them, minibar, direct dialing, air conditioning, safety deposit box, set for ironing, coffee maker with coffee and tea in courtesy - most of the rooms have individual hidro tub - but especially enjoy the comfort, functionality and service. ... more   less 

Additional Information about Crowne Plaza Hotel de Mexico

Address: Calle Dakota # 95 | Col. Napoles, Mexico City 03810, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $101 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel de Mexico 4*
Number of rooms: 310
Reservation Options:
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Also Known As:
Crowne Plaza Mexico City
Crowne Plaza Hotel De Mexico Mexico City
Hotel Style:
#17 Spa Hotel in Mexico City
#32 Luxury Hotel in Mexico City
#65 Business Hotel in Mexico City
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