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Hotel Amigo Zocalo

Moneda 8, Centro, Mexico City 06060, Mexico
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Hotel Amigo Zocalo
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98 Reviews from our TripAdvisor Community

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Melbourne, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 19, 2015

I arrived to the rudest reception staff I have ever come across , loud noisey rooms with thin walls that you can hear everything . Incredibly basic and did not look like the pictures at all - what a rip off . Would not advise anyone to waste their money on this hotel . If you have booked try and... More 

Helpful?
Thank Philippa M
josearo, Director de Relaciones Públicas at Hotel Amigo Zocalo, responded to this review

Philippa: We will be more attentive to improve our service, we give a sincere apology. Thanks for your comment. Amigo Group More 

San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 17, 2015 via mobile

Room and bed were tiny, but for the price you really can't complain. It's steps away from city center so if it's more about location and cost than comfort then there is not much more to ask for. Its very basic. But It's the midst of all the shops and restaurants and some ruins all with in walking distance. And... More 

Helpful?
1 Thank NikaShar
josearo, Director de Relaciones Públicas at Hotel Amigo Zocalo, responded to this review

Hello NiKa: Thank you very much for your comments, we are working to provide the best service to all our friends. We hope you will come back to Mexico City. Best Regards Amigo Group More 

Toronto, Canada
1 review
1 of 5 stars Reviewed November 5, 2015

although the guys at the reception are very nice, the rooms do not look like what u see on the pictures provided by the management AT ALL!!!! the beds are terrible, it was impossible to shower as therte either was no water at all, boiling hot or freezing you to death. the noise inside the building is unbearable, u can... More 

Helpful?
Thank anka g
josearo, Director de Relaciones Públicas at Hotel Amigo Zocalo, responded to this review

Hello Anka: We will be more attentive to improve our service, we give a sincere apology the next time you visit us this will not happen again. Thanks for your comment. Amigo Group More 

Travelers are raving about these Mexico City hotels

Perth, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 28, 2015 via mobile

Great location but hard to sleep here protestors up all night in square kept us up all night. Very clean. Staff friendly, management not so much, had to go down 3 times to get key sorted their mistake. Restaurant looks awesome but food is dodgy and not served hot.

Helpful?
Thank Kevin H
josearo, Director de Relaciones Públicas at Hotel Amigo Zocalo, responded to this review

Hello Kevin: We will be more attentive to improve our service, we give a sincere apology the next time you visit us this will not happen again. Thanks for your comment. Amigo Group More 

Montreal, Canada
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed September 8, 2015

Staff were extremely nice and helpful; nicest people I ever met. Rooms were decent size, but the shower had either boiling hot or too cold water, and sink had cool water only running. Location is the best in Mexico City, but you can hear noise in the hall and the street. Sometimes wifi did not work in the room. Breakfast... More 

Helpful?
Thank Leandro-MTL
josearo, Director de Relaciones Públicas at Hotel Amigo Zocalo, responded to this review

Hello Kev, Thank you very much for your comments, we are working to provide the best service to all our friends. We hope you will come back to Mexico City. Best Regards Amigo Group More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 11, 2015 via mobile

Not a 3 star hotel - was more of 1 star! We booked deluxe room but it was tiny and with no natural light -very different to the pictures! Bathroom was dirty. The safe didn't work and we had to ask 10 times for this to be sorted. No maps, no info( the manager didn't even know where a launderette... More 

Helpful?
1 Thank Mustafa A
josearo, Director de Relaciones Públicas at Hotel Amigo Zocalo, responded to this review

Hello: We will be more attentive to improve our service, we give a sincere apology the next time you visit us this will not happen again. Thanks for your comment. Amigo Group More 

Lancaster, Ohio
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 5, 2015

My room was tiny and sparse. Very bare-bones. No closet, no chair. Just a bed and a dresser. I checked in at 3 and was told there would be no towels until 6pm. At 7, no towels. At 9pm, found towels at front desk but nobody was delivering them. Finally able to shower, but found both the hot and cold... More 

Helpful?
Thank Eddie B
josearo, Director de Relaciones Públicas at Hotel Amigo Zocalo, responded to this review

Hello: We will be more attentive to improve our service, we give a sincere apology the next time you visit us this will not happen again. Thanks for your comment. Amigo Group More 

Santiago Metropolitan Region, Chile
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 1, 2015

My husband and I had a reservation for 7 nights, when we got to the hotel, there was no internet and the small room used as a "lobby" is right next to the street, which is extra loud and doesn´t feel very safe either. We got the room nearly at 3 pm and for our surprise, the toilet floor was... More 

Helpful?
1 Thank Carmi_Santamaria
josearo, Director de Relaciones Públicas at Hotel Amigo Zocalo, responded to this review
Google Translation

Hola Carmi, Gracias por tus comentarios, lamentamos que no hayas tenido una estancia agradable. Te aseguramos que la cuestión de... More 

Reading, United Kingdom
Level Contributor
83 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 27, 2015

I stayed here for three nights in May 2015. Rooms were small but adequate, The staff were friendly and helpful. Breakfast was OK, restaurant meals were as to be expected, overpriced for Mexico and limited selection. Wi Fi on 4th floor was poor the only place to get reliable access was at the reception. Bar closed at 23:00. Overall OK... More 

Helpful?
Thank Graham F
josearo, Director de Relaciones Públicas at Hotel Amigo Zocalo, responded to this review
Google Translation

Hola Graham! Gracias por tus comentarios. Esperamos que pronto visites la Ciudad de México nuevamente. Saludos. More 

Irvine, California
Level Contributor
68 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed April 15, 2015

I stayed here for two nights during the weekend of April 11th, 2015. This hotel is in central location of Mexico City, next to Zocalo area -- everything is within walking distance from this hotel. The main part of Zocalo area is just a couple of minutes walk, basically 50 yards away. Being next to Zocalo area, there are lots... More 

Helpful?
1 Thank Subir M
josearo, Manager at Hotel Amigo Zocalo, responded to this review

Hi Subir Thanks for your preference and for take the time to give us your opinion, we will continue improving our service. hopefully we will have you back soon. Have a great day! More 

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Staying in Centro Historico

Neighborhood Profile
Centro Historico
The beating heart of the city lies within Centro Histórico, the vast expanse of historical buildings and monuments that are a must when exploring Mexico City. Places such as the Museo Biblioteca Palacio Postal, Casa de los Azulejos and Palacio de Bellas Artes are the perfect eye candy for anyone seeking to admire arts and architecture. Don't forget to visit the wide variety of markets and plazas where any vintage item, handicrafts and jewelry characteristic of each state in Mexico can be found on Sundays. Admire majestic views of the city from the Monumento a la Revolución and Torre Latinoamericana, and round out the experience with restaurants of all cuisines nearby.
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