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City Express Plus Santa Fe

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City Express Plus Santa Fe
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155 Reviews from our TripAdvisor Community

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Showing 9: English reviews
Mexico City, Mexico
1 review
3 of 5 stars Reviewed 3 weeks ago

The pillows suck...i couldn't sleep. The pillow was hard as rock. I had to throw it out from bed to sleep without it. And i called the front desk to see if they offer diffrent pillow options, and they dont.

Review collected in partnership with this hotel

Helpful?
Thank jaimesI4614WC
Queretaro, Mexico
Level Contributor
5 reviews
2 of 5 stars Reviewed May 18, 2016

The City Express Plus Hotel is very well located in the Santa Fe area, very close to a huge shopping mall and close to several restaurants and Corporate Offices. The rooms are okay for business travel, just a little bit dull and cold. The parking is managed independently and you pay extra for the service. I have stayed in this... More 

Helpful?
Thank Oscar C

Travelers are raving about these Mexico City hotels

Mexico City, Mexico
Level Contributor
700 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
1 of 5 stars Reviewed March 9, 2016 via mobile

So many fails.... We started with more than an hour to check in. Three guys at the reception and none of them trained to use the system. We were charged wrong and needed to go back and pay again. Breakfast was beyond disgusting. No coffee available since the machine was broken. Rooms are noisy and the A/C did not work.... More 

Helpful?
Thank MTorre
Alan T, Guest Relations Manager at City Express Plus Santa Fe, responded to this review

Dear MTorre, Please accept my sincere apologies for the inconveniences you were put through. Thank you for taking the time to voice your concerns and sharing your valuable feedback; It is through such communication that we are given an opportunity to evaluate our performance, and focus on the areas that need to be addressed. Regarding your chech-in process , unfortunately... More 

Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 17, 2015

The Hotel is minimalistic, simple, nice, the people is very nice to help if you need something. Well located. It is for people that works close. I was in a Conference at ABC Hospital. You have very good restaurants in the area.

Helpful?
Thank Alfonso E
marlen c, Guest Relations Manager at City Express Plus Santa Fe, responded to this review

Dear Alfonso E, Thank you for choosing our hotel for your business trip, pleased to hear how all staff made a lasting impression. We look forward to your next visit in Mexico City. Kind regards More 

Beijing, China
Level Contributor
396 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 345 helpful votes
4 of 5 stars Reviewed October 4, 2015

Everything went as expected, during my return to Mexico for business purposes. City Express is a nice chain, but sometimes they don't focus on minor details that could add more value to their service... like breakfast! Team: Try to offer more options, chilaquiles and coffee are not enough for eternity! Good location for moving along Santa Fe. Keep it up!

Helpful?
1 Thank MikeFlox
marlen c, Guest Relations Manager at City Express Plus Santa Fe, responded to this review

Dear Mike, Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Playa del Carmen, Mexico
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 27, 2015

Great for an overnighter is flying out of Toluca or for business. Very basic amenities and found the staff not up to standard of city express, which rely very much on their staff as part of their success. Breakfast very poor but included. Recepction staff quite sub standard.

Helpful?
Thank Mario M
marlen c, Guest Relations Manager at City Express Plus Santa Fe, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the service at the reception, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us the... More 

Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 14, 2015 via mobile

Been there a couple of times and is a perfect choice for business trip in santa fe area, internet connection is ok, check in process fast, the room is business class, i found everything i need in the room for this kind of trip.

Helpful?
Thank Eduardo M
marlen c, Guest Relations Manager at City Express Plus Santa Fe, responded to this review

Dear Eduardo, Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

dhaka
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed December 9, 2014

The location is good for business travelers specially those working in the commercial district of Santa Fe. The Centro Commercial shopping Mall (which is apparently the biggest Mall in Latin America) is just 10 minutes walk. There are some pubs and restaurants within 3/4 minutes walking distance. The basic rooms are decently sized but no in-room safes. If you dont... More 

Helpful?
1 Thank abch934
Marlen C, Guest Relations Manager at City Express Plus Santa Fe, responded to this review

Dear Guest, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Plus Santa Fe did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Auckland Region, New Zealand
Level Contributor
63 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed November 15, 2014

We stayed at the hotel for a conference, and some colleagues had problems, which did no get fixed for four days, such as a/c producing humidity so that the entire room and luggage were damp and windows frosted up, only cold shower, etc. My room was ok (shower temperature changes from hot to cold to hot in busy times in... More 

Helpful?
Thank michanzl
Marlen C, Guest Relations Manager at City Express Plus Santa Fe, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the inciden as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to your comment. Waiting us the... More 

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Staying in Santa Fe

Neighborhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Conference Facilities
  • Laundry Service

Additional Information about City Express Plus Santa Fe

Address: Juan Salvador Agraz No. 69, Mexico City 05348, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: $65 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — City Express Plus Santa Fe 3*
Number of rooms: 72
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Also Known As:
City Express Plus Santa Fe Mexico City
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