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Suites Royal Colonial

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37 Reviews from our TripAdvisor Community

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Showing 10: English reviews
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Cleveland, Ohio
Reviewed January 24, 2017

Booked a room for two nights - after my first night i have already booked a room at the Hyatt so I can get out of here. 100% hard space which means this is the noisiest accommodation I have ever stayed at. Thanks for the crummy night sleep and no hot water so the cold shower can get me ready...

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Helpful?
Thank Cochango
Mossel Bay, South Africa
Reviewed October 26, 2016 via mobile

Suites Royal Colonial by Residence L' Heritage is a beautiful little hotel located in the business district of Polanco in Mexico. The style of the hotel is a combination where the old is made new with beautiful mural paintings , glass florals , wood carvings , ceiling moldings and glass chandeliers for that touch of elegance. My room is just...

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Helpful?
Thank sky420
Queretaro, Mexico
Reviewed February 29, 2016

I stayed 3 nights there. No personal at the entrance when I arrived. Baths are not in the best cleaning condidition (shower courtins are longer than the height, so they got mold). The electric door of the garage sounds loud and interrupts the sleep at night. I got my belongs in the safe box stuck and I had to call...

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Helpful?
Thank Lupita P
Residencelheritage1, Director General at Suites Royal Colonial, responded to this review
Google Translation

Estimada Lupita Muchas gracias por su comentario que nos sirve para mejorar el servicio Yo personalmente verificare que sucedió y...

Cairo, Egypt
Reviewed November 3, 2015 via mobile

noises,no hot water for 4 days,services changed from bad to worst, no receptionist know any eglish word and we use google translator and every week they change people who work good to get anthor who is very bad,i don't know which kind of management they use!!!!!!!

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1Thank ayman e
Miguel Angel L, Gerente at Suites Royal Colonial, responded to this review

We are very sorry that your stay in our Suites is not your total satisfaction. All criticism of our guests help us to improve on an ongoing basis, and certainly we will consider yours.

Reviewed October 8, 2015

This hotel is not recommended for business. WIFI signal failed and anybody can help, because the only person responsible for the hotel by the night is the security staff (one person) They can not so anything. They need to improve the cleaning in the bathrooms, i was scared to get in to the bathroom everyday. The decoration is ok in...

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Helpful?
Thank DianaPQ
Miguel Angel L, Director Comercial at Suites Royal Colonial, responded to this review

Dear Diana The problem with the Wi-Fi is that it was a flaw in the whole area by the utility company and also I mention that just changing management so we are improving every day and we invite you to visit us again and you see all the great advances that we have

Marina del Rey, California
Reviewed April 26, 2015

The hotel does not have air conditioning, you can only use the gym from 10-6, most of the rooms have "windows" to the main commons area which means that you either hear the staff talking or elevator music if you want ventilation.The staff was not at all helpful and could not even provide a simple service of charging the credit...

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Thank Sarah B
Atlanta
Reviewed October 11, 2014

The hotel was nice, overall, and they provide a nice breakfast. The location is excellent for business in Polanco, BUT the hotel is not conducive for sleep. You can hear through the walls and doors, so sleeping is hard when you are constantly awoken. Knowing this, you would expect the staff to monitor their voices during the night, but the...

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1Thank Theroyaltravelers
Los Angeles, California
Reviewed July 25, 2014

I was a guest in Musset 38 Royal Colonial. Excellent deco, very friendly and proffessional employees, the breakfast that is included is a real feast. I had the opportunity to see the Manager every morning checking all details, very early ... Excellent place. I will recommend it. We love Royal Colonial. Congratulations

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2Thank Mary j
Miguel Angel L, Gerente at Suites Royal Colonial, responded to this review

Dear Mary. We are pleased to know that your stay in our suites Royal Colonial Polanco was pleasant and a good impression of the services and care we provide took. In Residence L 'Heritage work every day to make all our guests feel at home always trying to do our best. We hope to have him back soon in this...

Mexico City, Mexico
Reviewed May 14, 2014

this hotel is clean and the breakfast good. the wifi internet works properly and the service is excellent. I spent many nights there and never had to complain. It is not a luxury hotel, but the quality price ratio for the location is very good.

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2Thank Vincenzo C
Miguel Angel L, Gerente at Suites Royal Colonial, responded to this review

Dear Vicenzo: We are pleased to know that your stay in our suites Royal Colonial Polanco was pleasant and a good impression of the services and care we provide took. In Residence L 'Heritage work every day to make all our guests feel at home always trying to do our best. We hope to have him back soon in this...

Alberta,Canada
Reviewed September 3, 2013

We spent a week at the Royal Colonial in July 2013. We had a 2 bedroom suite on the second floor at the front of the hotel. The suites are very spacious and very nicely decorated. The hotel is about 6-8 months old. New construction with an classical Mexican feel. Modern bathroom facilities and showers, wifi, microwaves and small refrigerators...

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1Thank PencilPusher
ABY K, Gerente at Suites Royal Colonial, responded to this review
Google Translation

Estimado Sr. nos da gusto recibir sus comentarios . Me es gratos comentarle que a partir del 01 de Octubre...

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Staying in Polanco

Neighborhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
Official Description (provided by the hotel)
Royal Colonial is a concept which is not for senior executives, managers, business owners and VIP people, it is a building where "the old is made ​​new" ie, its decor and furnished coincide with the period of the Century past, wood carvings, floral stained glass, wrought iron railings, classic painting murals, ceiling moldings and craft furniture. Royal Colonial is a new proposal for those who like to elegance, colonial and again if n losing the harmony and rest. ... more   less 

Additional Information about Suites Royal Colonial

Address: Calle Alfredo de Musset No. 38 | Col. Polanco, Mexico City 11540, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: $111 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Suites Royal Colonial 3*
Number of rooms: 36
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Also Known As:
Suites Royal Colonial Mexico City
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Questions & Answers

Here's what travelers have asked, with answers from Suites Royal Colonial staff and other travelers.
2 questions
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Questions? Get answers from Suites Royal Colonial staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a room at a different hotel”
 of 5 bubbles Cochango, Jan 24, 2017 | Read review
“Ask for upper rooms facing to outdoors”
 of 5 bubbles 337lupitap, Feb 29, 2016 | Read review
“Watch that your neighbor is not smoking”
 of 5 bubbles DianaPQ, Oct 8, 2015 | Read review
“Ask for a room that has a window which actually opens to outside”
 of 5 bubbles sarahbP2326FJ, Apr 26, 2015 | Read review
“I would suggest securing a room on the upper floors.”
 of 5 bubbles Theroyaltravelers, Oct 11, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question