Live Aqua Urban Resort Mexico
Calle Paseo de los Tamarindos No. 98 Col. Bosques de las Lomas, Mexico City 05120 Mexico
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About
#4 of 492 hotels in Mexico City
Location
4.6
Cleanliness
4.8
Service
4.7
Value
4.4
2023 Travelers' Choice Best of the Best
GreenLeaders Platinum level
Live Aqua Mexico City Hotel & Spa is a unique and innovative hotel concept. This "Be Yourself Hotel" features a relaxed and carefree ambiance, making it an idyllic getaway full of luxurious details that adapt to the lifestyle of each guest. Every moment of the visit is filled with an exciting blend of aromas, colors, sounds, sensations, flavors and atmospheres that bring all the senses to life.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Baggage storage
Parking garage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Banquet room
Meeting rooms
Couples massage
Facial treatments
Full body massage
Salon
Steam room
Concierge
Newspaper
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
Location
55Somewhat walkable
Grade: 55 out of 100
53Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
Calle Paseo de los Tamarindos No. 98 Col. Bosques de las Lomas, Mexico City 05120 Mexico
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Detailed Reviews
Hotel's Favorite
It was a great experience, amazing massage and great Installations
The service was excellent, everyone was friendly and very helpful.
Always trying to make you experience the best one you can have.
I’m happy to recommend this spa to anyone that wants to have a relax time
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Date of stay: May 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Live Aqua Urban Resort Mexico
Responded May 31, 2022
Dear Guest, We are grateful for your kind words, Hope to see you again soon, Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay at Live Aqua was perfect, not one thing negative or needs improving. staff, room, breakfast, room service, restaurants etc, made up for the location in a business/financial district about forty-five minutes to the city center and historical attractions.
The lobby and public areas in Live Aqua are just stunning!
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Date of stay: January 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager_LAB, General Manager at Live Aqua Urban Resort Mexico
Responded Feb 5, 2020
Dear Guest, First of all, thank you for your good comments. We are proud to know that the attention during your stay was excellent, since this is our main goal, to make all our guests feel at home. We hope to have the pleasure of receiving you again and that you live again a great experience here in Live Aqua. I am at your service for any type of situation. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came here for a weekend getaway from the US. Carmen was the front desk person and did an outstanding job helping us find a room we liked when we showed up. We were very picky, we booked the master suite room, and we found a room that we loved thanks to her and Jose after looking at multiple rooms. Jose also did a phenomenal job showing us around. He also got us tickets to a soccer game super last minute! Phenomenal service honestly have stayed in rooms with butlers at the top hotels and his service doing that was better than pretty much any other service request hotel staff have ever done for us considering he was not even a concierge and had to find physical tickets 90 mins pre-game time since Ticketmaster was closed.
The room service guy was also excellent service wise. The room service food was not good so don’t recommend ordering room service. We sent back a big meal and they took it off the bill.
Overall, service was fantastic. The room was outstanding. We are hotel snobs and stay at five and seven star hotels globally on a monthly basis. This place was phenomenal. Everything was new, ceilings were high, the restaurant/breakfast was great, the bathtub was excellent, TVs were huge, linens were very comfortable, and nothing seemed dated. They had all these small touches like tea sitting outside the elevators which was really nice.
The place is a bit far from Mexico City which was inconvenient because we were on vacation but honestly we would do it again because it was just more comfortable. The rooms compared to the Regis and Four Seasons just seemed nicer and newer and without having visited them this hypothesis feels like it is still true after our visit here.
If your considering booking the room then would go for it and say what’s up to Carmen and Jose when you visit!
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager_LAB, General Manager at Live Aqua Urban Resort Mexico
Responded Feb 21, 2020
Dear Guest, Let me thank you for sharing your comments with us, we really appreciate that. We do believe details can make a big difference, I´m glad to hear you notice them. I´ll share your opinion with all the staff. I hope you stay with us soon and if there is anything I can do for you, I´ll be happy to help. Best regards;
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I travelled for pleasure and wanted something that wasn’t corporate feeling like most of the hotels in the area. It certainly gave me what I was expecting. This place is cool and chic.
Next to walk distance mall with plenty of restaurants which include one of the most sought after sushi places in the World (Nobu).
Hotel cleaning is meticulous done several times during the day and they adhere to international standard all the measures provided to prevent Covid accurately.
The staff is polite and always on hand to help you.
The prices in its restaurant are fair (only had breakfast). The portions are generous and the quality of the food is top. Would love to see options in the venoisserie area as I was expecting to find at least an array of typical Mexican bread (i.e. moño, concha, pan de muerto, etc.)
The room was very comfortable and followed the same standard in cleaning as the public areas of the hotel. It was promptly made every morning so by the time I’d come back from breakfast was ready. I would loved to find that coffee in the room was included/offered in the price of it like in most Europeans hotels and also the entrance to the spa’s wet area was free of charge for guests.
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Date of stay: November 2021Trip type: Traveled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diego Madero, General Manager at Live Aqua Urban Resort Mexico
Responded Nov 8, 2021
Dear guest, thank you very much for tour comments, it really leaves us very happy and encourages us to continue our work, we will be happyto receive you soon here at your home in Mexico. regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Loved everything about the stay at this hotel! The room was awesome, spacious, huge bathroom with a great soaking tub and shower, large comfy bed. Service was top notch start to finish. 24 hour room service, turn down service, reasonably priced, good food in-room and restaurant (try the huevos rancheros for breakfast). Concierge helped us with a last minute driver at 5:30am when our arranged car didn’t show up for a tour and saved the day! Massages at the spa were very very good. Location was nice, can take escalator to shopping center next door with nice shops and restaurants, like Nobu (world class sushi); easy to Uber to other areas for sightseeing. Highly recommend.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Live Aqua Urban Resort Mexico
Responded May 9, 2022
Thank you for answer our survey, we are glad to know that you have enjoyed your stay, We hope that you will visit us again soon,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Live Aqua Hotels are an experience and this Live Aqua in Mexico City is no different. A great place to stay in this wonderful city.
The Hotel is incredibly decorated with very fun and modern touches. When you get to your room floor at the elevator entrances, you will be welcomed with complimentary coffee in the morning and tequila at night, not sure what they serve during the midday.
The room is impecable and very comfortable and roomy. The bed is very comfortable and clean. The room comes with very comfortable bathrobes and slippers.
Room service is very quick and the food options are extensive and delicious.
The staff is friendly and very helpful.
I would definitely stay here again and would highly recommend it to anyone coming to Mexico City and especially the Santa Fe area.
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Date of stay: December 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager_LAB, General Manager at Live Aqua Urban Resort Mexico
Responded Jan 14, 2020
Dear Guest, First of all, thank you for your good comments. We are proud to know that the attention during your stay was excellent, since this is our main goal, to make all our guests feel at home. We hope to have the pleasure of receiving you again and that you live again a great experience here in Live Aqua. I am at your service for any type of situation. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trip started as business and mixed in vacation. The hotel location is excellent with plenty of close by food choices as well as proximity to everything you need to see.
Chief Concierge Celestino González and his staff assisted in everything from transportation to getting medical attention when my husband needed to receive treatment due to food reaction.
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Date of stay: December 2019Trip type: Traveled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager_LAB, General Manager at Live Aqua Urban Resort Mexico
Responded Mar 2, 2020
Dear guest, thank you very much for your comments, it leaves very happy, we will be also sharing the comment to Celestino, we hope you visit us soon. Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This really is a hotel that feels like a resort. We wanted to see Mexico City this time around and not just a beach and the Live Aqua hotel was perfect. It’s beautiful, connected to a mall, has a spa and a beautiful bar and restaurant situation.
This hotel was about 20 minutes from everything which considering how big Mexico City really is put us in perfect driving distance from everything we wanted to see and do.
The spa was lovely the massage was great addition sauna and spa options made everything better.
Rooms were lovely definitely get a suite if you can having an extra half bath when traveling with another person is so clutch. Each day there was a tea service in the morning and tequila service In the evening for each floor which was really thoughtful. And this might just be a me thing but they had adult size towels like xl towels but it’s the little things.
Another thing that was surprising but not was how good room service was! I definitely ate the most from this hotel than any other if stayed at and because it was 24 hours you always have options. Also quick tip even if you aren’t staying at the hotel come to brunch their is everything from ceviche to made to order pasta and lamb.
The staff and management couldn’t have been more accommodating and helpful to those of us with limited Spanish it made our entire stay so delightful
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Director General at Live Aqua Urban Resort Mexico
Responded May 8, 2023
Dear guest thank you very much for your comments, its lets us very happy and we hope to see you soon
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful place great service and everything was great . Room was cleaned multiple times a day and we were given extra time to check out when we asked for it. We were given different snacks and things in the room as well
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diego Madero, General Manager at Live Aqua Urban Resort Mexico
Responded Dec 12, 2022
Dear Guest, thank you very much for your comments, we hope to see you soon
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I stayed at the Live Aqua resort hotel in Mexico City over the New Year period. We had an excellent overall experience at this hotel during our entire stay. The hotel is very well furnished and the rooms are spacious and fantastic. The staff were extremely helpful and went out of their way to ensure every comfort. We are a vegetarian family with two little kids and the restaurant staff ensured we had very satisfying meals at all times. I would highly recommend this hotel to anyone looking for a great 5-star experience.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager_LAB, General Manager at Live Aqua Urban Resort Mexico
Responded Jan 20, 2020
Dear Guest, First of all, thank you for your good comments. We are proud to know that the attention during your stay was excellent, since this is our main goal, to make all our guests feel at home. We hope to have the pleasure of receiving you again and that you live again a great experience here in Live Aqua. I am at your service for any type of situation. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
…
Hello dear guest,
Thank you for writing, I told you that our prices to the places you indicate are the following:
For the airport we send a taxi from the hotel which has a cost(Under previous reservation) of $ 1,350 pesos or $ 79 US.
For the Guadalupe Chruch a price of $ 550 pesos or $ 32 US.
And for the Teotihuacán pyramids is a price of (includes transportation and tourist guide) $ 3,800 pesos or $ 225US
If you want to know more I'll leave the mail of our Chief Concierge in the telephone +52(55)91778400
Best regards,
Diego Madero
Managing Director
Live Aqua Urban Resort Mexico
Good afternoon,
Thank you for contacting us. Please let us know about your flight information to the e mail conciergeaqbo @ posadas . com for us to arrange your Pick.Up.
We look forward to welcoming you soon.
Best regards
Live Aqua Urban Resort Mexico
Definitely not. At least not while I was there.
I believe it is a name for their spa or a spa experience?
"The restaurants in that shopping mall are amazing and within walking distance. Save yourselves the nightmare of CDMX traffic."Read full review
"The Lice Aqua has its own valet parking. There is also self service at Paseo Arcos Bosques, where the hotel is located."Read full review
…
PRICE RANGE
$234 - $318 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Live Aqua Mexico City Hotel & Spa
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityCuajimalpa de Morelos
NUMBER OF ROOMS
135
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Claim Your ListingLIVE AQUA URBAN RESORT MEXICO $192 ($̶4̶4̶4̶) - Updated 2023 Prices & Hotel Reviews
Frequently Asked Questions about Live Aqua Urban Resort Mexico
Which popular attractions are close to Live Aqua Urban Resort Mexico?
Nearby attractions include Enigma Rooms (0.6 miles), Centro Comercial Paseo Arcos Bosques (0.2 miles), and Cinépolis VIP Paseo Arcos Bosques (0.07 miles).
What are some of the property amenities at Live Aqua Urban Resort Mexico?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Live Aqua Urban Resort Mexico?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Live Aqua Urban Resort Mexico?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Live Aqua Urban Resort Mexico?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Live Aqua Urban Resort Mexico?
Conveniently located restaurants include Hotaru Arcos, Mandolina Bosques, and Nobu Arcos.
Are there opportunities to exercise at Live Aqua Urban Resort Mexico?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Live Aqua Urban Resort Mexico?
Yes, dry cleaning and laundry service are offered to guests.
Does Live Aqua Urban Resort Mexico offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Live Aqua Urban Resort Mexico?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Live Aqua Urban Resort Mexico?
Many travelers enjoy visiting Iglesia de San Felipe de Jesus (4.4 miles), Paseo Nocturno por el Bosque de Chapultepec (3.5 miles), and El Atrio del Templo de San Francisco (4.4 miles).