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Live Aqua Urban Resort Mexico

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Calle Paseo de los Tamarindos No. 98 Col. Bosques de las Lomas, Mexico City 05120 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Live Aqua Hotel
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Traveler (251)
Room & Suite (273)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Live Aqua Urban Resort Mexico
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 409 hotels in Mexico City
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
Live Aqua Mexico City Hotel & Spa is a unique and innovative hotel concept. This "Be Yourself Hotel" features a relaxed and carefree ambiance, making it an idyllic getaway full of luxurious details that adapt to the lifestyle of each guest. Every moment of the visit is filled with an exciting blend of aromas, colors, sounds, sensations, flavors and atmospheres that bring all the senses to life.
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Room & Suite (273)273
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Parking garage
Wifi
Restaurant
Breakfast buffet
Snack bar
Banquet room
Meeting rooms
Couples massage
Facial treatments
Full body massage
Baggage storage
Concierge
Newspaper
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish

Location

Full view
41Car recommended
Grade: 41 out of 100
49Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
861Reviews9Q+A27Room tips
Traveler rating
  • 700
  • 116
  • 24
  • 13
  • 8
Time of year
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Popular mentions
marcozl17 wrote a review Mar 2020
San Luis Potosi, Mexico1 contribution
- Everything is thought to have a great experience, so you will not even take care about anything! - Really well fast response at any hesitation you may have. - Everything is so shine and you can even smell the calm inside the hotel.
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Review collected in partnership with this hotel
Date of stay: February 2020Trip type: Traveled on business
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Response from Manager_LAB, Director de Recepción at Live Aqua Urban Resort Mexico
Responded Mar 7, 2020
It is a pleasure to know that your stay was excellent. We hope to see you soon. Regards.
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ttorresinpr wrote a review Feb 2020
San Juan, Puerto Rico1 contribution
Trip started as business and mixed in vacation. The hotel location is excellent with plenty of close by food choices as well as proximity to everything you need to see. Chief Concierge Celestino González and his staff assisted in everything from transportation to getting medical attention when my husband needed to receive treatment due to food reaction.
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Date of stay: December 2019
Value
Cleanliness
Service
Trip type: Traveled on business
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Response from Manager_LAB, General Manager at Live Aqua Urban Resort Mexico
Responded Mar 2, 2020
Dear guest, thank you very much for your comments, it leaves very happy, we will be also sharing the comment to Celestino, we hope you visit us soon. Regards
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kaytopia wrote a review Feb 2020
Los Angeles, California2 contributions
We came here for a weekend getaway from the US. Carmen was the front desk person and did an outstanding job helping us find a room we liked when we showed up. We were very picky, we booked the master suite room, and we found a room that we loved thanks to her and Jose after looking at multiple rooms. Jose also did a phenomenal job showing us around. He also got us tickets to a soccer game super last minute! Phenomenal service honestly have stayed in rooms with butlers at the top hotels and his service doing that was better than pretty much any other service request hotel staff have ever done for us considering he was not even a concierge and had to find physical tickets 90 mins pre-game time since Ticketmaster was closed. The room service guy was also excellent service wise. The room service food was not good so don’t recommend ordering room service. We sent back a big meal and they took it off the bill. Overall, service was fantastic. The room was outstanding. We are hotel snobs and stay at five and seven star hotels globally on a monthly basis. This place was phenomenal. Everything was new, ceilings were high, the restaurant/breakfast was great, the bathtub was excellent, TVs were huge, linens were very comfortable, and nothing seemed dated. They had all these small touches like tea sitting outside the elevators which was really nice. The place is a bit far from Mexico City which was inconvenient because we were on vacation but honestly we would do it again because it was just more comfortable. The rooms compared to the Regis and Four Seasons just seemed nicer and newer and without having visited them this hypothesis feels like it is still true after our visit here. If your considering booking the room then would go for it and say what’s up to Carmen and Jose when you visit!
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Date of stay: February 2020Trip type: Traveled on business
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Response from Manager_LAB, General Manager at Live Aqua Urban Resort Mexico
Responded Feb 21, 2020
Dear Guest, Let me thank you for sharing your comments with us, we really appreciate that. We do believe details can make a big difference, I´m glad to hear you notice them. I´ll share your opinion with all the staff. I hope you stay with us soon and if there is anything I can do for you, I´ll be happy to help. Best regards;
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mgomes2020 wrote a review Feb 2020
Brussels, Belgium1 contribution1 helpful vote
My stay at Live Aqua was perfect, not one thing negative or needs improving. staff, room, breakfast, room service, restaurants etc, made up for the location in a business/financial district about forty-five minutes to the city center and historical attractions. The lobby and public areas in Live Aqua are just stunning!
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Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
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Response from Manager_LAB, General Manager at Live Aqua Urban Resort Mexico
Responded Feb 5, 2020
Dear Guest, First of all, thank you for your good comments. We are proud to know that the attention during your stay was excellent, since this is our main goal, to make all our guests feel at home. We hope to have the pleasure of receiving you again and that you live again a great experience here in Live Aqua. I am at your service for any type of situation. Best regards,
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TheTrvlGuy wrote a review Jan 2020
New York City, New York1,247 contributions277 helpful votes
+1
Start my trip... I have never stayed at a Live Aqua hotel/resort, thought they were an All-Inclusive beach group/chain of hotels... OMG was I wrong. Having traveled to Mexico City several times, usually staying near the Zona Rosa Neighborhood, but staying here showed me a Mexico City I had yet to explore. Live Aqua is in a predominately business/financial district, and the airport [at certain times] can take ninety minutes to get to/from, and about forty-five minutes to the city center and historical attractions. Enough said. When I arrived to The Live Aqua Hotel the entry is gorgeous with its tasteful circular stone driveway and beautiful understated and elegant fountain, I knew this was going to be sometime special. My early AM arrival didn't phase the warm and gracious staff and checked me in and allowed me to go straight to me suite, I booked a suite, it was not an upgrade, the early check-in was upgrade enough for me. The main lobby is something that is unimaginably gorgeous, high ceilings, opaque drapery, subtle grays, olive greens, browns and mauves in the sofas and club chairs, allows for pops of vibrant color to pop! Artwork on the walls are black & white photos hung way up high... making my arrival visually impressive. My room was located on high floor, unfortunately the view was high-rises, that was ok because the suite made up for it, big time, living-room, was inviting and comfy-cozy, the bedroom was spacious with a king size bed... OMG sumptuous to say the least. Now, the bathroom and what a bathroom indeed, double sinks, wood vanity, marble topped allowing generous counter space. The soaking tub was egg shaped and freestanding with floor mounted beautiful faucets, shower quite large with great water pressure, toilet was in a private frosted glass box, towels and robs extremely plush. All that gorgeousness was separated from the bedroom by a clear wall of glass with working wood blinds for privacy, traveling solo I kept them open allowing sunlight to shine in. There was also a large half bath off the foyer/living-room, not as gorgeous but tastefully done. I found coffee located each morning at my floors elevator, but I also had a Nespresso coffee maker with a box of jewel colored pods in the suite, but the elevator coffee was really good... and I think the only time ever, I've left a hotel room in a robe. My two night three day stay at Live Aqua was perfect, not one thing negative or needs improving, well other then its location, but as I said, the staff, suite, coffee, room service, restaurants etc... made up for the location. Enjoy every adventure ahead of you, and the diversity our planet offers
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Date of stay: July 2019
Value
Cleanliness
Service
2 Helpful votes
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Response from Manager_LAB, General Manager at Live Aqua Urban Resort Mexico
Responded Feb 4, 2020
Dear guest, First of all, thank you for your good comments. We are proud to know that the attention during your stay was excellent, since this is our main goal, to make all our guests feel at home. We hope to have the pleasure of receiving you again and that you live again a great experience here in Live Aqua. I am at your service for any type of situation. Best regards,
Read more
Previous
PRICE RANGE
$201 - $359 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Live Aqua Mexico City Hotel & Spa
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityCuajimalpa de Morelos
NUMBER OF ROOMS
135
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Frequently Asked Questions about Live Aqua Urban Resort Mexico
Which popular attractions are close to Live Aqua Urban Resort Mexico?
Nearby attractions include Enigma Rooms (0.6 miles), Centro Comercial Paseo Arcos Bosques (0.2 miles), and Cinépolis VIP Paseo Arcos Bosques (0.07 miles).
What are some of the property amenities at Live Aqua Urban Resort Mexico?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Live Aqua Urban Resort Mexico?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Live Aqua Urban Resort Mexico?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Live Aqua Urban Resort Mexico?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Live Aqua Urban Resort Mexico?
Conveniently located restaurants include Nana, Nobu, and Puerto Madero Arcos Bosques.
Are there opportunities to exercise at Live Aqua Urban Resort Mexico?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Live Aqua Urban Resort Mexico?
Yes, dry cleaning and laundry service are offered to guests.
Does Live Aqua Urban Resort Mexico offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Live Aqua Urban Resort Mexico?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Live Aqua Urban Resort Mexico?
Many travelers enjoy visiting Iglesia de San Felipe de Jesus (4.4 miles), Paseo Nocturno por el Bosque de Chapultepec (3.5 miles), and El Atrio del Templo de San Francisco (4.4 miles).