Extraordinary service. Hotel is beautiful, and Jesus, the Head of the restaurant Live Aqua, went above and beyond to accommodate our culinary requests and we had an amazing service.Victor, our waiter was the perfect combination of discretion but always attentive to our needs. I will be returning for sure.
You'll never be disappointed. And if you are, they'll make it right. It's always a pleasant experience, professional staff, breakfast is great. The Room Service is a little complicated at first, but call the front desk and they'll help you out.
Loved everything about the stay at this hotel! The room was awesome, spacious, huge bathroom with a great soaking tub and shower, large comfy bed. Service was top notch start to finish. 24 hour room service, turn down service, reasonably priced, good food in-room and restaurant (try the huevos rancheros for breakfast). Concierge helped us with a last minute driver at 5:30am when our arranged car didn’t show up for a tour and saved the day! Massages at the spa were very very good. Location was nice, can take escalator to shopping center next door with nice shops and restaurants, like Nobu (world class sushi); easy to Uber to other areas for sightseeing. Highly recommend.
All perfect, from hostess at arrival to cashier at departure!! Congrats!! Particular excellence note for arrival hostess and masseuse Fernanda at SPA Food great, gym excellent equipment !! Xxxxxxxxxxxccccc cxxxxxxxxxxcvcccxxxxxxxxx
We had room 417 which had views to both sides of the hotel. So thanks to israel for that. And thanks to leo for the room decoration. We ordered roses and petals and we got a whole lot more than we asked for. Also throughout our stay he was very attentive to all our needs. Highly recommend this guy. My wife went to the spa and she says her masseuse lesly that attended to her was excellent even tho it was a long treatment, almost 3 hours i think. Kudos. The only thing i can complain, in a very minor way, is the room service. The first couple nights i ordered, and never again. Ordered rappi after that. Lol. We'll be back soon. Sr. Caceres.
My experience at the Live Aqua Resort spa was wonderful. The attention was amazing, all the staff was super nice. The Swedish massage by: Leslie was super relaxing. I really liked coming here and would definitely recommend it. Thank you
Our stay at Live Aqua Mexico City was superb !! Excellent service at all time , very kind to us and clean , chic and beautiful decoration ! The amenities at the room were perfect , the decoration of it as well as the distribution of spaces just perfect love it !
I travelled for pleasure and wanted something that wasn’t corporate feeling like most of the hotels in the area. It certainly gave me what I was expecting. This place is cool and chic. Next to walk distance mall with plenty of restaurants which include one of the most sought after sushi places in the World (Nobu). Hotel cleaning is meticulous done several times during the day and they adhere to international standard all the measures provided to prevent Covid accurately. The staff is polite and always on hand to help you. The prices in its restaurant are fair (only had breakfast). The portions are generous and the quality of the food is top. Would love to see options in the venoisserie area as I was expecting to find at least an array of typical Mexican bread (i.e. moño, concha, pan de muerto, etc.) The room was very comfortable and followed the same standard in cleaning as the public areas of the hotel. It was promptly made every morning so by the time I’d come back from breakfast was ready. I would loved to find that coffee in the room was included/offered in the price of it like in most Europeans hotels and also the entrance to the spa’s wet area was free of charge for guests. …
Very good experience overall. Suggestion don’t spray the table when people are sitting at the table. Do something else to show disinfection was performed, perhaps spray onto a cloth away from table. Very attentive service, everyone tries their best, keep that up.
Excellent hotel. Very clean rooms and bathrooms. The lobby is very nicely decorated with modern furniture and water features, the beds are very comfortable, great automatic curtains which make the room very dark for a great nights sleep, great water pressure. Highly recommended.