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Campos Eliseos 252 Chapultepec, Polanco, Mexico City 11560 Mexico
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Room & Suite (326)
Dining (149)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 08/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W Mexico City
Updated 08/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#38 of 456 in Mexico City
Location
4.7
Cleanliness
4.4
Service
4.4
Value
3.7
Travelers' Choice
Enjoy stylish accommodations in the upscale and trendy Polanco neighborhood by staying at W Hotel Mexico City. Our contemporary and vibrant hotel in Mexico City sits just minutes from the Auditorio Nacional's performing-arts venue and many other top attractions in Mexico City.
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Property amenities
Valet parking
Wifi
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Paid private parking on-site
Paid wifi
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast in the room
Wine / champagne
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Steam room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Whirlpool bathtub
Housekeeping
Room service
Safe
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Oven
Refrigerator
Kitchenware
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
171Restaurantswithin 0.3 miles
20Attractionswithin 0.3 miles
Contact
Campos Eliseos 252 Chapultepec, Polanco, Mexico City 11560 Mexico
Name/address in local language
Getting there
AuditorioMexico City Metro6 min
PolancoMexico City Metro12 min
Rental CarsSee rental cars from $13/day
1338Reviews15Q+A100Room tips
Reviews
Traveler rating
- 710
- 367
- 156
- 60
- 45
Time of year
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Most Recent
Modern and comfortable rooms with a very convenient setting. The location of the hotel is one of a kind and the views from the higher floors are awesome. Staff is friendly and helpful especially room service!!! Enjoy your stay!!!
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Traveled
Helpful
Response from Paola Quesada, Guest Services / Front Office at W Mexico City
Responded 2 days ago
Hello jackwY1709HL We are so glad you enjoyed your stay with us! Thank you very much for your review. It is always great to get detailed reviews to let us know how we are doing. We sincerely appreciate your feedback and will share it with the rest of our team to better help in our efforts to provide an excellent stay for all our guests Hope you come back soon WHATEVER WHENEVER TEAM
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This hotel is okay, but what is key is to check your bill closely at check out to ensure you aren't getting ripped off. My Bonvoy status included free breakfast, but my bill had breakfast charges for most, but not all days. My reservation also included a $50 hotel credit, but this was not applied until I asked at checkout. It also wasn't explained to me until checkout that certain charges aren't eligible to be offset by the $50. In short, I saved about $150 US by reviewing my bill at checkout. I'm sure there are a lot of people who don't look at their bills too closely -- expect to be Bonvoyed. Otherwise the hotel was okay. My room wasn't ready at check-in -- in fact it wasn't ready until 5pm. Bathroom windows aren't frosted, and other windows looked into my suite. The lobby bar area turns into a private club most nights and isn't available for hotel guests (makes it difficult to use the hotel credit if there isn't a bar available).…
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Date of stay: April 2022
Location
Cleanliness
Service
Room Tip: Not sure if the suites are that great. Awkward layouts.
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Helpful
Response from Brenda De la Barrera, Guest Services / Front Office at W Mexico City
Responded 2 days ago
Hello 867nickg Thank you for choosing to stay at the W Mexico City and providing your honest feedback. We truly regret if there was a further misunderstanding after our Manager on Duty clarified this matter upon your departure. What he illustrated was that all the credits were applied on your invoice and that indeed, as this package includes credit in Food & Beverage, all other non-food & beverage charges are not eligible for the credit. Indeed the Living Room Bar holds a special show Fridays and Saturdays which require reservation, however the hotel offers another wonderful bar, Trivvu - located at the first floor with a fabulous terrace. I hope you can give us a second chance to recover the service so that we can do it more personalized in your future visit to Mexico City. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Whatever Whenever Team
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+1
Beautiful Hotel in the Polanco neighborhood of Mexico city. From the moment you step out of the car you are greeted by a friendly and helpful staff. They start you off with a refreshing beverage as you check in. The room was amazing and had a balcony to overlook the city. We were in a bi level suite on the 25th floor. Room was fully stocked with everything you needed. And if it's not the helpful staff can make it happen. The area around the hotel has countless shops and restaurants to try. It's also withing walking distance to thr metro. This hotel won't disappoint and will make a great starting off point for your visit to one of the best cites in the world.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Paola Quesada, Guest Services / Front Office at W Mexico City
Responded 1 week ago
Hello BOSTONJEFF77 Thank you for staying with us and for sharing your feedback. We are so glad you enjoyed your stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most. The hotel team is committed to delivering an exceptional experience and are always brainstorming creating ways to exceed the expectations of our loyal guests. Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. WHATEVER WHENEVER TEAM
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Amazing hotel with outstanding staff. Highly recommend this hotel . Great location in very walkable neighborhood with lots of restaurants and clubs. Julian at the front desk is absolutely fantastic. Super friendly and professional. Will definitely return.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Paola Quesada, Guest Services / Front Office at W Mexico City
Responded 1 week ago
Hello Mr. Vasile Thank you very much for taking the time to answer our satisfaction survey and for staying with us on your last visit to Mexico. We are so glad you enjoyed our comfortable accommodations and friendly service. Thank you very much for your review. It is always great to get detailed reviews to let us know how we are doing! Looking forward to welcoming you back at W Mexico City. WHATEVER WHENEVER TEAM
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A+++ I have to say this was one of the best W experiences I've had. I typically stay in Ws and jump on the opportunity when my wife and I were doing a long weekend in Mex City. I am a Marriott Platinum and used my suite awards to get the most luxurious upgrade....bi-level king with two full bathrooms and a small outside patio. It seemed as though every staff member just wanted to make our stay better. Chatting and asking us if we needed anything. The concierge helped with dinner reservations and the staff at breakfast were so nice and pleasant. I would go up to grab more bread at breakfast and they would be waiting for me to push in my chair and hand me my napkin. We had a couple of issues with our blow dryer and they immediately came up with a new one - within minutes. Sometimes asking for amenities at hotels can take forever. Lastly, our room lock ran out of batteries and we couldn't get into our room. I think the problem was solved in less than 10 mins. I was super impressed. GYM is fantastic - but similar to other Ws. They have a nice jacuzzi and steam room to enjoy. Breakfast was amazing - the choices are plentiful. For our COVID test, we had a doctor come to our room the day before we were leaving and they scheduled that for us. I highly recommend this hotel in the beautiful area of Polanco…
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Date of stay: May 2022
Rooms
Cleanliness
Service
Helpful
Response from Paola Quesada, Guest Services / Front Office at W Mexico City
Responded 1 week ago
Hello Angenyc21 It was a real pleasure for us to welcome you. Thank you for staying with us and for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most. We are so glad you enjoyed our comfortable accommodations and friendly service. Thank you very much for your review. It is always great to get detailed reviews to let us know how we are doing The hotel team is committed to delivering an exceptional experience and are always brainstorming creating ways to exceed the expectations of our loyal guests. We hope to welcome you again soon. WHATEVER WHENEVER TEAM
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The location of the W is perfect, in the chicest neighborhood of Mexico City. The room was really nice and the staff was over the top friendly and helpful specially Guillermo, from the W Experience Team, who made our stay wonderful with plenty of amazing recommendations, bookings and even a birthday surprise. Can’t recommend the hotel enough!
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Paola Quesada, Guest Services / Front Office at W Mexico City
Responded 1 week ago
Hello RayaR_13 Thank you for taking the time to share your recent experience at the W Mexico City with us. It was a pleasure for us to have you as our guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest, such as yourself. Thank you for staying at the W Mexico City and we hope you choose to stay with us again whenever your travel needs bring you back to Mexico City. WHATEVER WHENEVER TEAM
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This is an excellent hotel with a really good experience, the staff ar rocket . The service, the hospitality. The location is goo too. is close to some restaurant. The only thing, the hotel don’t has a pool. Also there is some kind of reservations it have to be made in advantage. But beside no body is there at any time. Is funny. Look like they are just interesting in guest use the spa. When i got the to ask they running to turn on the wild-pool. Meaning that some body is coming g. Don’t believe those ppl on the 4th floor. Beside that is a cool hotel.
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Paola Quesada, Guest Services / Front Office at W Mexico City
Responded 4 weeks ago
Hello B6987 FUJOSEC On behalf of the entire hotel team, thank you for staying with us and for sharing your feedback. We are so glad you enjoyed your stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most. The hotel team is committed to delivering an exceptional experience and are always brainstorming creating ways to exceed the expectations of our loyal guests. Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. WHATEVER WHENEVER TEAM
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Not one hotel staff bothered me about the mask being over my nose a specific way.. No need to worry. Hand sanitizer and safety glass to keep you safe. The hotel was full of little details like Bluetooth speakers in the rooms and hardwired ports for your laptop. Wifi was fast. The spa was amazing with first class service and really nice people. The restaurant was elegant and also had a dj. I really liked the view and the art in the room. It made for incredible photos. And the shower was an oversized walkin. But if you are a hypocondriac or very worried about Covid then you need to stay home. Mexico won't put up with your trying to control others. And the only thing I could ask more for was the room service. The food was bland. But the service was amazing and Mexico is full of some of the best food in the world. No need for room service. They could even just remove the service.…
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Paola Quesada, Guest Services / Front Office at W Mexico City
Responded Apr 19, 2022
Hello S948LEnates Thank you so much for taking the time to share about your experience. We are so glad you enjoyed your stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most. The hotel team is committed to delivering an exceptional experience and are always brainstorming creating ways to exceed the expectations of our loyal guests. Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. WHATEVER WHENEVER TEAM
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Good hotel in Polanco, more suited for leisure than business traveler. While overall service was good, check in and general reception experience was disappointing. The traditional Mexican hospitality and friendliness is not honored here. On the positives a very good gym and friendly service at the restaurant. A good place to stay, while not my favorite in the area.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Paola Quesada, Guest Services / Front Office at W Mexico City
Responded Apr 17, 2022
Hello Rodolfo Our main goal is to make each guest experience memorable and pleasant, and it is always nice to hear you enjoyed your stay with us overall, despite the inconvenience that you experience at check in. We really appreciate your observation and we are sorry about the inconvenience caused. Your feedback is integral to our ability to continue to improve and the only way we can do it is thanks to our guests and their comments and ideas. Thank you again for your time and it will be a pleasure to welcome you once again in the near future. WHATEVER WHENEVER TEAM
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What we liked the most at this hotel was definitely the location. It was very convenient and within walking distance from great restaurants, stores, coffee shops, money exchange, 7/11, parks and a short drive from museums and other interesting neighborhoods. We enjoyed the Spa, the Fitness center, the restaurant and the terrace/bar. The food is good but a little overpriced. Our room was nice and modern with an amazing view of te city. We expected better room amenities tough. The service from the front desk and housekeeping were great. However, the service from the concierges (whatever whenever) was just average. The taxi service was the worst, extremely overpriced and untrustworthy. Next time we'll take an Uber. The vibe and the ambiance are fun. Recommend if you want to have a fun stay going out in the city.…
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Date of stay: January 2022Trip type: Traveled
Room Tip: Avoid the taxis, take Uber's. Get a room on the highest floors. Drinks and food are expensive.
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1 Helpful vote
Helpful
Response from Paola Quesada, Guest Services / Front Office at W Mexico City
Responded Mar 3, 2022
Hello gigi_scorsese Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay I would like to apologize for not having fulfilled your expectations.Exceeding Guest Expectations is at the core of our goals. I will share your comments with all the team. Thank you again for your time and it will be a pleasure to welcome you once again in the near future. Regards Whatever Whenever Team
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PRICE RANGE
$209 - $334 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w mexico city hotel mexico city, w hotels mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityMiguel Hidalgo / Polanco
NUMBER OF ROOMS
237
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Claim Your Listing Frequently Asked Questions about W Mexico City
Which popular attractions are close to W Mexico City?
Nearby attractions include Auditorio Nacional (0.2 miles), Lago del Bosque de Chapultepec (0.1 miles), and Parque Zoologico de Chapultepec (0.3 miles).
What are some of the property amenities at W Mexico City?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at W Mexico City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Mexico City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W Mexico City?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to W Mexico City?
Conveniently located restaurants include Agua y Sal Cebichería, Casa Portuguesa, and Villa Rica Polanco.
Are there opportunities to exercise at W Mexico City?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Does W Mexico City have airport transportation?
Yes, W Mexico City offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at W Mexico City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W Mexico City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Mexico City offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.