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Campos Eliseos 252 Chapultepec, Mexico City 11560 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (708)
Room & Suite (287)
Dining (125)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 07/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W Mexico City
Updated 07/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#33 of 436 hotels in Mexico City
Travelers' Choice
Enjoy stylish accommodations in the upscale and trendy Polanco neighborhood by staying at W Hotel Mexico City. Our contemporary and vibrant hotel in Mexico City sits just minutes from the Auditorio Nacional's performing-arts venue and many other top attractions in Mexico City.
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Full body massage
Steam room
Baggage storage
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Room service
Flatscreen TV
Complimentary toiletries
VIP room facilities
On-demand movies
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Room types
Non-smoking rooms
Good to know
Languages Spoken
English, Spanish
Hotel links
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Full view
100Great for walkers
Grade: 100 out of 100
184Restaurantswithin 0.3 miles
21Attractionswithin 0.3 miles
1289Reviews13Q+A100Room tips
Traveler rating
  • 672
  • 364
  • 154
  • 58
  • 41
Time of year
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Popular mentions
Paul B wrote a review Jul 2
Vancouver Island, Canada
As an ambassador elite member who travels to over 70 hotels per year for the last 25 years, I’m happy to say that this location not only presents a beautiful property but more importantly amazing staff. They were so customer centric, so accommodating and still willing to do everything they could To ensure our ultimate satisfaction!
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Date of stay: July 2021Trip type: Traveled with family
2 Helpful votes
Response from Karely Reátiga, Guest Services / Front Office at W Mexico City
Responded 3 weeks ago
Hello 150PaulB150, Was a pleasure to welcome you, we really appreciate your comments about the staff and I will definitely share your review with the entire team, they will be so happy to hear it. We are looking forward to welcome again in your home away from home. Cheers! Karely Reátiga W Mexico City
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Monica G wrote a review Jun 2021
It was such a great experience to have our first meeting at W Hotel in Mexico City. The events team bring us a five-star experience. Their services, coffee break and location are the bests in the area. I strongly recommend them.
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Date of stay: June 2021
Trip type: Traveled on business
Response from Karely Reátiga, Guest Services / Front Office at W Mexico City
Responded Jun 17, 2021
Hello O607PBmonicag, IWe are so glad to hear that you had a great experience, it was a pleasure to host you. I will make sure to pass along your kind comments to the Events and Banquets team, they will be happy to know that their daily efforts are noticed. Looking forward to welcome you again in the next future. Whatever Whenever Team
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Brenda Olmos wrote a review Jun 2021
Austin, Texas
Great experience for the price. Was a bit disappointed that there was not a pool but the other amenities made up for it. Given the nightly rate it was more than we expected and the area was very safe. The breakfast every morning was excellent and filled us up for almost 8 hours.
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Date of stay: May 2021Trip type: Traveled as a couple
Response from Karely Reátiga, Guest Services / Front Office at W Mexico City
Responded Jun 9, 2021
Hello almostbrenda, Was such a pleasure to welcome you. We are so happy hear that you had a great experience and enjoyed the delicious breakfast that our team prepared every. Looking forward to welcome you very soon and hopefully you can enjoy our big size jacuzzi during your stay. Cheers! Whatever Whenever Team
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Joanna De Jesus wrote a review Jun 2021
I just returned home from having stayed at the W Mexico City for 2 weeks and it was an absolute wonderful experience! The hotel is beautiful, very modern, has great music in other words it's got great ambiance. It is located right next to Polanco and Ave. Presidente Masaryk with easy access to great restaurants and high-end shopping. I want to give a shout out to the Dining staff (Jose Luis, Juan Carlos, Ramon, Giovanni and Luis), the Lobby staff (Rogelio, Zaid, Jorge and Adrian), the Concierge desk (Javier, Marco and Julian) and even the Laundromat team for catering to both my husband's and my every whims ! The W felt like it was our home for two weeks!! I would definitely stay here again at this hotel or at any other W for that matter!! Thanks to everyone for making our two week stay at the W so memorable!
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Date of stay: May 2021
Response from Paola Quesada, Guest Services / Front Office at W Mexico City
Responded Jun 3, 2021
Hello joannajD3234GQ Thank you for taking the time to share your review with us and other travelers. We are so glad you enjoyed your stay with us. It is always great to get detailed reviews to let us know how we are doing.I am so glad to see that our team managed to go above your expectations. We will share your comments with all our talent as an incentive to improve our service day by day. The hotel team is committed to deliver an exceptional experience and are always brainstorming creating ways to exceed the expectations of our loyal guests. Thank you again, we sincerely look forward to your next visit! Regards Whatever Whenever Team
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earisti94 wrote a review Jun 2021
Miami, Florida
I stay for 3 night at this hotel. The rooms are ok but the service is not the best for a hotel in Mexico where service is usually great. First room the ac did not work, they move us quick however on the next room not a great experience. Be very careful with bed bugs at this hotel. I had a really bad experience and even worse the manager did not take any action about it.
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Date of stay: May 2021Trip type: Traveled as a couple
Response from Karely Reátiga, Guest Services / Front Office at W Mexico City
Responded Jun 3, 2021
Dear earisti94, Thank you for sharing your recent experience with us. I am very concerned by the experience you had and what you described. Please accept our apology for not meeting your expectations during your stay. We know that you are in contact with the Manager, who is following up appropriately and will be in touch with you as promised to discuss your areas of concerns further. We appreciate you choosing to stay with us during these unusual times. Karely Reátiga Whatever Whenever Team
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$188 - $549 (Based on Average Rates for a Standard Room)
w mexico city hotel mexico city, w hotels mexico city
MexicoCentral Mexico and Gulf CoastMexico CityMiguel Hidalgo / Polanco
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Frequently Asked Questions about W Mexico City
Which popular attractions are close to W Mexico City?
Nearby attractions include Auditorio Nacional (0.2 miles), Lago del Bosque de Chapultepec (0.2 miles), and Parque Zoologico de Chapultepec (0.3 miles).
What are some of the property amenities at W Mexico City?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at W Mexico City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Mexico City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W Mexico City?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to W Mexico City?
Conveniently located restaurants include Parole Polanco, RosaNegra Polanco, and Cambalache Polanco.
Are there opportunities to exercise at W Mexico City?
Yes, guests have access to a fitness center and a sauna during their stay.
Does W Mexico City have an airport shuttle?
Yes, W Mexico City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at W Mexico City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W Mexico City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Mexico City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.