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W Mexico City

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Traveler (892)
Room & Suite (335)
Dining (153)
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About

#27 of 408 hotels in Mexico City
Location
4.7
Cleanliness
4.4
Service
4.4
Value
3.8
Travelers' Choice
Enjoy stylish accommodations in the upscale and trendy Polanco neighborhood by staying at W Hotel Mexico City. Our contemporary and vibrant hotel in Mexico City sits just minutes from the Auditorio Nacional's performing-arts venue and many other top attractions in Mexico City.
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Property amenities
Valet parking
Wifi
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Paid private parking on-site
Paid wifi
Pool / beach towels
Yoga room
Sauna
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Wine / champagne
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Oven
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Trendy
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn points toward free nights.

Location

Campos Eliseos 252 Chapultepec, Polanco, Mexico City 11560 Mexico
Name/address in local language
W Mexico City
4.5
4.5 of 5 bubbles1,453 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of Polanco, W Mexico City stands out for its prime location and chic atmosphere, complete with a DJ that adds to the hotel's trendy vibe. While opinions on value vary, with some guests finding the luxury experience worth the cost and others pointing to dated rooms, cleanliness is consistently applauded. The staff, especially Diego and Giovanni, are often highlighted for their attentive service, though a few guests have experienced issues. Amenities like the luxurious spa and diverse dining options are popular, ensuring a personalized stay.
Location
Convenient
Atmosphere
Stylish
Rooms
Stylish
Value
Mixed
Cleanliness
Immaculate
Service
Attentive
Amenities
Outstanding
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1453Reviews15Q+A100Room tips
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aottsanchez wrote a review Feb 2024
Coral Springs, Florida2 contributions
Location is perfect. Close to everything. Rooms are spacious. My coworkers and I ate at the Trivvu Terraza every night of our 3 night stay. Food is delicious, we enjoyed tuna tartare, had a delicious chicken broth soup, a salads, and some tiraditos. Service here was great. Super friendly and personable. Jovanni was our server and he would always go the extra mile to spoil us if we were there during his shift. We will definitely be back, hopefully soon.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Edgar Perez, Guest Services / Front Office at W Mexico City
Responded 1 week ago
Good morning Miss Sanchez, I hope you are feeling well. First of all, I want to thank you for choosing us as your destination to stay, it is a pleasure for us to have you here. Likewise, thank you for your comments, it is a pleasure to hear that the service was fantastic and that the restaurants were to your liking, for us, it is really important that you feel comfortable. We hope to see you again soon and also that you really enjoy again the facilities. Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jay Baving wrote a review Jan 2024
Austin, Texas21 contributions14 helpful votes
The location can't be beat!! Theres alot of hotels in CDMX but THE W stands out for excellent service and stellar location. The rooftop bar has great views and even better drinks. Ciudad Mexico is a cutting edge city and THE W provides a matching hotel experience. From the front desk to housekeeping to the restaurant and bar, all employees are professuional and polished.
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Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Edgar Perez, Guest Services / Front Office at W Mexico City
Responded 3 weeks ago
Thank you so much for your review. I share with all the team your comment and we are so happy that your experiece was excellent. We look forward to your next visit, to continue offering you the best service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Aaron W wrote a review Jan 2024
1 contribution
Giovanny was who I dealt with at the patio bar the duration of my trip, and he made my experience in Mexico City a lot of fun. Was nice and patient with me since my Spanish is bad and was always asking if I needed anything. Great service! But also the whole staff was respectful and knowledgeable about the city. Definitely coming back soon
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Date of stay: January 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Edgar Perez, Guest Services / Front Office at W Mexico City
Responded Jan 23, 2024
Thank you so much for your review Ms. Anna. I extend the congrats to Giovanni the regards. We look forward to your next visit, to continue offering you the best service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anna W wrote a review Jan 2024
1 contribution
My family and I were so pleased with the great quality food and even better quality service at the restaurant. Shoutout to our waiter Giovanni. He was so helpful and sweet😁Definitely exceeded our expectations. I recommend the cauliflower appetizer.
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Edgar Perez, Guest Services / Front Office at W Mexico City
Responded Jan 18, 2024
Thank you so much for your review Ms. Anna. I extend the congrats to Giovanni the regards. We look forward to your next visit, to continue offering you the best service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Liana C wrote a review Dec 2023
2 contributions
BEST location in Polanco district of CDMX. Great vibes in hotel … MUST take advantage of W Insider. Julian connected with us before and during our trip. He was able to get us into some awesome Food and Beverage restaurants we wouldn’t have otherwise found on our own. He also arranged for us to get out to the Pytamids and see other local “tourist” sites. Mixology and rooftop restaurant also 5 stars at W Mexico City! We’ll be back :)
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Edgar Perez, Guest Services / Front Office at W Mexico City
Responded Dec 12, 2023
Hi lianac660 thankyou so much for taking your time to let us know your experience, for all the team its a pleasure know that we provided a great experience, let us know for your next visit, will be a pleasure attend you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jess wrote a review Nov 2023
Brooklyn, New York4 contributions11 helpful votes
I didn’t stay at the W but I ate in the hotel at the restaurant on the terrace upstairs. Giovanni provided an amazing service ! He was super attentive to my needs. My first dish wasn’t to my preferred taste, and he helped me find something else without hesitation. I ended having a great meal and amazing cocktails that he also chose for me. I’m very pleased with the service at the restaurant and Giovanni’s attention to detail. Thank you for a great evening.
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Date of stay: November 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Edgar Perez, Guest Services / Front Office at W Mexico City
Responded Jan 22, 2024
Thank you very much 738JessicaS for sharing your experience with us, it fills us with energy to know that we managed to make your experience excellent, I share your congrats to Giovani. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jersey Yuen wrote a review Nov 2023
9 contributions1 helpful vote
I stayed at the hotel the second time and it has proved that I made the best choice. The hotel is very lively, with spectacular events and activities happening from time to time. My best dining experience in the hotel is again with the restaurant Trivvu. Food is good, atmosphere is cozy and staff service is superb as always. In particular, staff member Giovanny gave me excellent recommendations and dedicated service, making my dinner a most enjoyable and memorable one. I would certainly stay in W Mexico City and have meals at Trivvu again in my next visit to Mexico City.
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Date of stay: November 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Edgar Perez, Guest Services / Front Office at W Mexico City
Responded Nov 15, 2023
Thank you so much Jersey_Yuen for your review. We look forward to your next visit, to continue offering you the best service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leo S wrote a review Nov 2023
Pasadena, California7 contributions3 helpful votes
When I was booking this hotel, it had mixed reviews but I decided to book the hotel anyways. What a big mistake. Their customer service is terrible, and our room was straight out of the 80s. I have platinum status with Marriott which includes a GUARANTEED late checkout of 4pm. However, the hotel refused to grant this. The staff and manager both fought me on this, but could not produce any documentation as to why I couldn’t receive this. Their “talent coach” Edgar Perez also emailed me and has not responded to my request to produce any documentation as well. I’m not sure why the hotel chose to fight me on this to this extent. Their concierge is also lacking. Multiple times, the concierge provided little to no information, or incorrect information. When asked how to get around the city, they gave a simple answer and didn’t elaborate on the multitude of options that are actually available. They didn’t know if a very popular taco restaurant was actually still open in a particular location and made no effort to find out. Searching the internet was much more helpful To top it off, the room we had was straight out the 80s. Pastel yellow walls, fading colors, random figurines glued behind a plexiglass. We had a corner suite that literally only had a window in the bathroom. So no sunlight ever because obviously we weren’t going to keep our bathroom window open to the world. We also tried to get to the Bonvoy lounge but it is only open a few hours a day unlike other Marriott executive lounges. My advice, stay elsewhere
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Edgar Perez, Guest Services / Front Office at W Mexico City
Responded Nov 12, 2023
Mr. Tolstee we are very sorry that your experience was not satisfactory enough, we'll improve and take all the points you mentioned, so you can give us a second chance to exceed those expectations. We are at your service for any questions.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Camper40222930798 wrote a review Oct 2023
1 contribution
The hotel is lovely and the service is excellent. We had dinner last night in the hotel restaurant and our server Giovanni was fantastic. He was so attentive and helpful. We really appreciated how knowledgeable he was about the area and helped us develop a plan for the rest of our trip.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Edgar Perez, Guest Services / Front Office at W Mexico City
Responded Nov 1, 2023
Thank you so much for your review. I share your review with the F&B team, particulary with Giovanni, and he is so gratefull that you recognize him. We look forward to your next visit, to continue offering you the best service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sebastián D wrote a review Oct 2023
2 contributions
The staff at the hotel is outstanding. In particular Giovanni provides an excellent service at the restaurant. Always respectful, friendly and extremely proficient in providing advise on menu. He goes out of his way to make his customers feel at home.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Edgar Perez, Guest Services / Front Office at W Mexico City
Responded Nov 1, 2023
Thank you so much for your review. I share your review with the F&B team, particulary with Giovanni, and he is so gratefull that you recognize him. We look forward to your next visit, to continue offering you the best service.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$237 - $410 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w mexico city hotel mexico city, w hotels mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityMiguel Hidalgo / Polanco
NUMBER OF ROOMS
237
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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W MEXICO CITY - Updated 2024 Prices & Hotel Reviews

Frequently Asked Questions about W Mexico City
Which popular attractions are close to W Mexico City?
Nearby attractions include Auditorio Nacional (0.2 miles), Lago del Bosque de Chapultepec (0.1 miles), and Parque Zoologico de Chapultepec (0.3 miles).
What are some of the property amenities at W Mexico City?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at W Mexico City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Mexico City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W Mexico City?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to W Mexico City?
Conveniently located restaurants include Karpos Polanco , Teppan Grill, and RULFO PARAJE LATINO.
Are there opportunities to exercise at W Mexico City?
Yes, guests have access to a fitness center, a sauna, and a yoga room during their stay.
Does W Mexico City have airport transportation?
Yes, W Mexico City offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at W Mexico City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W Mexico City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Mexico City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.