Campos Eliseos 252 Chapultepec, Polanco, Mexico City 11560 Mexico
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Room & Suite (330)
Dining (152)
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About
#25 of 477 hotels in Mexico City
Location
4.7
Cleanliness
4.4
Service
4.4
Value
3.8
Travelers' Choice
Enjoy stylish accommodations in the upscale and trendy Polanco neighborhood by staying at W Hotel Mexico City. Our contemporary and vibrant hotel in Mexico City sits just minutes from the Auditorio Nacional's performing-arts venue and many other top attractions in Mexico City.
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Property amenities
Valet parking
Wifi
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Paid private parking on-site
Paid wifi
Pool / beach towels
Yoga room
Sauna
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Wine / champagne
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Steam room
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Laundry service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Oven
Refrigerator
Kitchenware
Flatscreen TV
On-demand movies
Radio
iPod docking station
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish
Location
98Great for walkers
Grade: 98 out of 100
165Restaurantswithin 0.3 miles
21Attractionswithin 0.3 miles
Contact
Campos Eliseos 252 Chapultepec, Polanco, Mexico City 11560 Mexico
Name/address in local language
Getting there
AuditorioMexico City Metro6 min
PolancoMexico City Metro12 min
Rental CarsSee rental cars from $13/day
1405Reviews15Q+A100Room tips
Reviews
Traveler rating
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Most Recent
We celebrated my husband’s birthday at the W and had a great time. Diego, W insider, was the biggest help during planning and ensured everything went smoothly. He prepared a personalized gift. Very attentive and helpful service! I highly recommend the W for a special event.
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Date of stay: March 2023Trip type: Traveled with friends
Room Tip: Great location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Brenda De la Barrera, Guest Services / Front Office at W Mexico City
Responded 5 days ago
Hello audreymaudec, Thank you very much for taking the time to share your experience and for staying with us on your last visit to Mexico City. Our main goal is to make each guest experience memorable and pleasant, and it is always nice to hear you enjoyed your stay with us overall. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the W Mexico City and we hope you choose to stay with us again whenever your travel needs bring you back to Mexico City. Whatever Whenever Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing 2 nights at W Mexico City! I reserved the hotel to celebrate my boyfriend’s birthday and it went superb! Diego the W insider helped me surprising him and sent a fantastic amenity to the room . The guys at the concierge also were fantastic helping us with reservations and Jazmin gaved us great recommendations! What a memorable time in Mexico City !!
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Well located in Polanco
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Brenda De la Barrera, Guest Services / Front Office at W Mexico City
Responded 2 weeks ago
Hello luxatravelmood, Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Mexico City, we truly loved having you as a guest on such an important celebration! When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our Talent. We hope you choose to stay with us again whenever your travel needs bring you back to Mexico City. Whatever Whenever Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent super centric! great ambiance! beautiful rooms! Great restaurant! Batrhooms with city view! Very clen and comfortable rooms! beautiful! I recommend this. Lots restaurants around, good shopping!
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Date of stay: March 2023Trip type: Traveled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Brenda De la Barrera, Guest Services / Front Office at W Mexico City
Responded 2 weeks ago
Hello Chefepineiro Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Mexico City. When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our Talent. We hope you choose to stay with us again whenever your travel needs bring you back to Mexico City. Whatever Whenever Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
W’s brand is yet again most definitely reflected in Mexico City’s lavish neighborhood - Polanco. Located steps from everything you need the W offers a fantastic vibe: great brunch, beautiful views and great service above all. We live the “Hamaica” drink at check in. Be aware the hotel gets very loud on the weekends so if you are here with kids make sure you get a room in the top floors. The SPA is fantastic: hot tub, Hamam, Sauna, gym and a temescal with a shaman - yes please! The massage they offer are also excellent, overall, this place is a must.
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Date of stay: February 2023Trip type: Traveled on business
Room Tip: Loud on weekends. Go to the SPA!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Brenda De la Barrera, Guest Services / Front Office at W Mexico City
Responded 2 weeks ago
Hello Jij0041 Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Mexico City. When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our Talent. We hope you choose to stay with us again whenever your travel needs bring you back to Mexico City. Whatever Whenever Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went there for Valentines day. Excellent service, beautiful hotel. Best location in the city. The staff go above and beyond for their guests. Exactly what you expect from the W brand. Will definitely go back.
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Brenda De la Barrera, Guest Services / Front Office at W Mexico City
Responded Feb 18, 2023
Hello 507yassinek First of all I want to thank you for choosing W Mexico City as your home away from home. Our main goal is to make each guest experience memorable and pleasant, and it is always nice to hear you enjoyed your stay with us. Our team is committed to world class service and the only way we can improve in any aspect is thanks to our guests. We hope to have you back with us very soon! Whatever Whenever Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This espectacular hotel is really well located on the sophisticated Polanco area. Its energy and vibe are amazing since your arrival. We felt very welcome and at all times of our stying the entire staff treated us very profesional and courteous . When checking in and awaiting for your room’s keys DON’T forget to enjoy the “welcoming beverage”, it is amazing and exclusive !. This W is very near to amazing restaurants and shoppings, museums and other top attractions. Great life music this past Saturday with a band with a cuban singer Aimee Torres singing all top hits. The food was also a top note too, plus the very attentive service. Breakfast today before leaving was espectacular , all personnel were on top of any detail. Especial thanks to our driver Adolfo Ramos from Executive Transportation . A limousine company used by Marriott. I highly recommend it !. I had a wonderful time for my 54 birthday, I personally met the hotel GM , the Operation’ s Mngr , very approachable , and very attentive. All staff we encountered were very nice and courteous , making us feel very especial too!. More than words we can say, time now to go back to reality but looking forward to coming back again . Especial thanks for the beautiful Birthday arrangement, it blew my eyes and touched my heart too🙏❤️👍. Big Thanks to all of you whom made possible such an amazing staying and visit!.…
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: With time in advance , contact the hotel to accommodate your special needs!.
Be courteous and you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Arturo Dominguez, Guest Services / Front Office at W Mexico City
Responded Jan 31, 2023
Hello KEILA, Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Mexico City, we truly loved having you as a guest on such an important celebration! When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our Talent. Did you have the chance to try our DRUNCH at TRIVVU? It's a must in Polanco! Please take a moment to share your experience if you haven’t already. We’ll be here when you’re ready to come back. Visit anytime. All the best, Whatever/Whenever Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing service (¡servicio excepcional!), particularly by Brenda and Guillermo. Brenda welcomed us with a lovely gift of chocolate-dipped fruit and wine. She also emailed us thoughtful restaurant recommendations and even took the trouble to pick up an item we needed from a local store. Guillermo made things right when we had a suboptimal tour experience — side note: if you book tours in Mexico through Viator, you have to call the local tour operator to confirm 24-48 hours before your departure, otherwise your tour will be cancelled without any notification! The hotel arranged a similar tour for us, but it turned out our guide was not certified and there were some issues with the charges. Guillermo listened to our concerns and straightened things out in a way that was more than fair. Overall we had a great time. The hotel is a fun, club-like atmosphere with striking decor. Its location is perfect in the upscale Polanco neighborhood; walking distance from high-end restaurants including the 3-star Michelin Pujol (book 2 months in advance!) and the unbelievable Anthropology museum. Highly recommend!…
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Date of stay: January 2023
Room Tip: The guide who was not certified was Benito and the person who arranged the tour with him was...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Arturo Dominguez, Guest Services / Front Office at W Mexico City
Responded Jan 30, 2023
Hello jasleens2023, Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Mexico City. When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our Talent. Did you have the chance to try our DRUNCH at TRIVVU? It's a must in Polanco! Please take a moment to share your experience if you haven’t already. We’ll be here when you’re ready to come back. Visit anytime. All the best, Whatever/Whenever Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
adrian v wrote a review Jan 2023
Amazing place to stay when in CDMX, hotel was extremely clean and organized, Deigo our W insider was amazing. Located in a very nice aera, restaurants and bars within walking distance. The roof top was also very nice for an evening cocktail.
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Date of stay: January 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Arturo Dominguez, Guest Services / Front Office at W Mexico City
Responded Jan 30, 2023
Dear K6890GJadrianv, I hope this email finds you well. Thank you very much for taking the time to answer our satisfaction survey and for staying with us on your last visit to Mexico. We at W strive to make each guest experience memorable and pleasant, and it is always nice to hear you enjoyed your stay with us. We will share your comments with all our talent as an incentive to improve our service day by day. If you have any observations or comments we will really appreciate as our team is committed to world class service and the only way we can improve in any aspect is thanks to our guests. It is always a pleasure to welcome you in every visit; we thank you so much for your loyalty. If I can be of further assistance to make every stay wonderful and of course comfortable please do not hesitate to contact me. Sincerely. Whatever/Whenever Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marika A wrote a review Jan 2023
We loved our stay! It was last minute because our first accomodation was unsatisfactory and the W hotel staff were so helpful and made us feel so welcome in a stressful situation. Would stay again. the facilities are great and the neighbourhood around W hotel is beautiful. We had a wonderful time exploring!
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Review collected in partnership with this hotel
Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Arturo Dominguez, Guest Services / Front Office at W Mexico City
Responded Jan 16, 2023
Hello 313marikaa, Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Mexico City. When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our Talent. Did you have the chance to try our DRUNCH at TRIVVU? It's a must in Polanco! Please take a moment to share your experience if you haven’t already. We’ll be here when you’re ready to come back. Visit anytime. All the best, WHATEVER/WHENEVER TEAM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The biggest plus for this hotel is its location - in a good corner of Polanco where you can walk to to all the restaurants. The bar / terrace is also fantastic for pre drinks and the staff are great throughout the hotel . However , for the price point the rooms, while offering an amazing view , are a bit dated and are in need of a renovation .
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Arturo Dominguez, Guest Services / Front Office at W Mexico City
Responded Jan 10, 2023
Dear Flexington17, Thank you very much for taking the time to answer our satisfaction survey and for staying with us on your last visit to Mexico. Our main goal is to make each guest experience memorable and pleasant, and it is always nice to hear you enjoyed your stay with us overall, despite our room decor. Flexington17, it will be a pleasure to welcome you once again in the near future. If I can be of further assistance, please do not hesitate to contact me. Looking forward to hearing back from you. Sincerely. Whatever/Whenever Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$273 - $362 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w mexico city hotel mexico city, w hotels mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityMiguel Hidalgo / Polanco
NUMBER OF ROOMS
237
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Claim Your ListingW MEXICO CITY - Updated 2023 Prices & Hotel Reviews
Frequently Asked Questions about W Mexico City
Which popular attractions are close to W Mexico City?
Nearby attractions include Auditorio Nacional (0.2 miles), Lago del Bosque de Chapultepec (0.1 miles), and Parque Zoologico de Chapultepec (0.3 miles).
What are some of the property amenities at W Mexico City?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at W Mexico City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Mexico City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W Mexico City?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to W Mexico City?
Conveniently located restaurants include Teppan Grill, RULFO PARAJE LATINO, and Agua y Sal Cebichería.
Are there opportunities to exercise at W Mexico City?
Yes, guests have access to a fitness center, a sauna, and a yoga room during their stay.
Does W Mexico City have airport transportation?
Yes, W Mexico City offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at W Mexico City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Mexico City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at W Mexico City?
The staff speaks multiple languages, including English and Spanish.