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Campos Eliseos 252 Chapultepec, Mexico City 11560 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (684)
Room & Suite (262)
Dining (122)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W Mexico City
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#36 of 415 hotels in Mexico City
Location
Cleanliness
Service
Value
Travelers' Choice
Enjoy stylish accommodations in the upscale and trendy Polanco neighborhood by staying at W Hotel Mexico City. Our contemporary and vibrant hotel in Mexico City sits just minutes from the Auditorio Nacional's performing-arts venue and many other top attractions in Mexico City.
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Full view
Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Paid private parking on-site
Wifi
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Steam room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Complimentary toiletries
Telephone
VIP room facilities
On-demand movies
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Great View
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
181Restaurantswithin 0.3 miles
20Attractionswithin 0.3 miles
1,263Reviews13Q+A100Room tips
Traveler rating
  • 650
  • 362
  • 153
  • 58
  • 40
Time of year
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Popular mentions
NSM wrote a review Jan 18
Miami Beach, Florida10 contributions
Although the hotel is the typical luxury W one, the building is a tall one but it does not have too many elevators for the NUM of rooms it has. In fact, every time I needed to go or leave my room, it took me no less than 10 mins just waiting the elevator. And then another 5-10 mins to get to my destination as the elevator was stopping in many floors.
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Date of stay: March 2020Trip type: Traveled on business
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Response from WMexico City, Guest Services / Front Office at W Mexico City
Responded 6 days ago
Hello NSMMIAMI Thank you for your preference and for letting us know about your last stay at W Mexico City. I am sorry to read about your experience. I would like to take this time to truly apologize for the inconvenience you experienced with the elevators. I totally understand your position regarding this issue, this definitely does not reflect the level of service and standards we want our valuable guest to experience. I know we cannot change what happened but I would really appreciate an opportunity to recover your trust in us. I would be more than happy to assist you. Thanks again and have a great weekend. Whatever Whenever Team
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Julissa R wrote a review Jan 13
1 contribution
Everyone was extremely attentive to all my needs. Such a pleasure to stay there. Concierge team was especially helpful! In room dining was delicious. Near many popular areas. Will stay there again next time I am in Mexico City.
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Date of stay: December 2020Trip type: Traveled on business
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Response from Karely Reátiga, Atención al huésped/Recepción at W Mexico City
Responded 1 week ago
Hello JRworkacct, Thank you for sharing your experience from your recent stay. We are so glad to hear that you had a great time and I will make sure to pass along this to the entire team, they will be happy to know that their daily efforts are noticed by our guests. We are looking forward to welcome you anytime. Keep in touch!
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Manny Minnesota wrote a review Dec 2020
Dallas, Texas26 contributions22 helpful votes
+1
We stayed at W CDMX the week between Christmas and New Years. Although the city was mostly shut down due to covid we still lacked for nothing. Julian and the other Concierge were absolutely amazing. The entire staff went above and beyond to make sure we had everything we needed, from sending a bottle of champagne to our room, to sending a microwave to our room, to setting up the most amazing 4 hour massage and facial at En Dharma Spa. They were never short of suggestions on what we could do during the day or where we should have food delivered from for dinner. We would recommend staying at almost any W hotel especially this one in Mexico City.
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Date of stay: December 2020Trip type: Traveled with friends
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Response from Karely Reátiga, Guest Services / Front Office at W Mexico City
Responded 2 weeks ago
Hello manny_minnesota. We are so glad you enjoyed your stay with us! Thank you very much for your review. It is always great to get detailed reviews to let us know how we are doing. I am so glad to see that our team managed to go above your expectations. This will be shared with the team. Looking forward to welcoming you back at W Mexico City. Whatever Whenever Team
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G. Piro wrote a review Dec 2020
Worldwide71 contributions15 helpful votes
I can only recommend this hotel, everything is super modern and clean. The staff and Management is professional and accommodating and the food is absolutely great. The rooms have every comfort and the mattresses are very comfortable. I haven't slept this well in a long time.
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Date of stay: December 2020
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Response from WMexico City, Guest Services / Front Office at W Mexico City
Responded 4 weeks ago
Hello award2021 We are so glad you enjoyed your stay with us! Thank you very much for your review. It is always great to get detailed reviews to let us know how we are doing! Thank you again, we sincerely look forward to your next visit! I will share it with the rest of our team to better help in our efforts to provide an excellent stay for all our guests. Looking forward to welcoming you back at W Mexico City. Regards Whatever Whenever Team
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Greg Jacobson wrote a review Nov 2020
Cancun, Mexico77 contributions16 helpful votes
On a beautiful tree lined street in one of the best areas in Mexico City, the W delivers. Known for not saying no to guest requests, it is a joy to stay here. Friendly staff, delicious food, and clean, well appointed suite with an incredible view make this an easy choice to return to. Very grateful for our time spent here. Omar, a manager in the restaurant, has gone out of his way to make sure our dining experiences have been outstanding. Love these people!
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from WMexico City, Guest Services / Front Office at W Mexico City
Responded Dec 16, 2020
Hello Thank you for staying with us and for sharing your feedback. We are so glad you enjoyed your stay with us comfortable accommodations and friendly service. Thank you very much for your review. It is always great to get detailed reviews to let us know how we are doing! Hope to see you very soon
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Previous
PRICE RANGE
$188 - $549 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w mexico city hotel mexico city, w hotels mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityMiguel Hidalgo / Polanco
NUMBER OF ROOMS
237
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Frequently Asked Questions about W Mexico City
Which popular attractions are close to W Mexico City?
Nearby attractions include Auditorio Nacional (0.2 miles), Lago del Bosque de Chapultepec (0.2 miles), and Parque Zoologico de Chapultepec (0.3 miles).
What are some of the property amenities at W Mexico City?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at W Mexico City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Mexico City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W Mexico City?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to W Mexico City?
Conveniently located restaurants include Cambalache Polanco, Agua y Sal Cebichería, and RosaNegra Polanco.
Are there opportunities to exercise at W Mexico City?
Yes, guests have access to a fitness center and a sauna during their stay.
Does W Mexico City have an airport shuttle?
Yes, W Mexico City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at W Mexico City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W Mexico City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Mexico City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.