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Campos Eliseos 252 Chapultepec, Mexico City 11560 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (669)
Room & Suite (259)
Dining (114)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W Mexico City
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 410 hotels in Mexico City
Location
Cleanliness
Service
Value
Travelers' Choice
Enjoy stylish accommodations in the upscale and trendy Polanco neighborhood by staying at W Hotel Mexico City. Our contemporary and vibrant hotel in Mexico City sits just minutes from the Auditorio Nacional's performing-arts venue and many other top attractions in Mexico City.
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Full view
Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Paid private parking on-site
Wifi
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Facial treatments
Full body massage
Massage
Steam room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Complimentary toiletries
Telephone
VIP room facilities
On-demand movies
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Room types
Non-smoking rooms
Suites
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
181Restaurantswithin 0.3 miles
20Attractionswithin 0.3 miles
1,254Reviews13Q+A100Room tips
Traveler rating
  • 642
  • 362
  • 152
  • 58
  • 40
Time of year
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Popular mentions
Timothy S wrote a review Sep 2020
Mexico City, Mexico340 contributions116 helpful votes
+1
Mexico City Experience- If CDMX is on your travel list I would recommend the W in Polanco. We usually stay next door at the JW, which we like a lot, but we stayed at the W for the 1st time on this trip. I am ambassador level with Bonvoy and 1000+ nights lifetime. We have also been in bonvoy hotels most of 2020 (long story) but the treatment at this hotel has been by far better than any place we've ever visited. To begin, our upgrade was two connecting rooms with amazing views. My ambassador also notified the hotel that it was my son's 12th birthday and as we arrived the staff seemed to know who we were as we got out of the car. The customer service was unbeatable. They had one room set up as a movie theater for us, complete with a popcorn machine, cake, ice cream, fruit, chocolates, just all out. In the room for my wife and I there was a tray of snacks and a bottle of wine. There was also a gift for me (Cologne)! Everybody in this hotel knows our names and checks on us, and greets us as we pass. The GM made a point of welcoming us and we had a great discussion. Anyway, I don't know if it's always like this at W, and I’m sure lower capacity helped, but they sure did an amazing job for us.
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Date of stay: September 2020Trip type: Traveled with family
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Response from Karely Reátiga, Atención al huésped/Recepción at W Mexico City
Responded 4 weeks ago
Hello timothys860, We are glad to hear that you are having an amazing experience with us. The W team tried to make this celebration very special for your family during these unusual times, and we are happy to know that you are enjoying your stay. We really appreciate you taking the time to share your experience and will be a pleasure to welcome you again anytime. Thank you for choosing to stay with us.
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markzz2 wrote a review Mar 2020
London, United Kingdom185 contributions100 helpful votes
We decided to visit Mexico City despite the current Corona Virus crisis as we had planed so far in advance. The Hotel was very quiet but still managed to make us feel very welcome and comfortable. We had a nice Junior Suite with a view and space for all our stuff. The style of decor is minimal and a bit over the top quirky. A lot of white and not exactly cosy but felt very clean and the bathroom well equipped (though the shower is a bit difficult to use without getting showered with freezing cold water as you have to be completely under it to be able to turn it on!). Great breakfast buffet despite being pretty much the only guests. Location the biggest asset with lovely restaurants and shopping close by and a real feeling of security. A short walk to the park which is well worth a visit. I do struggle with the loud lobby music and the "nightclub" feel of the lobby areas at W Hotels but I think it might be an "age" thing.
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Date of stay: March 2020
Value
Rooms
Service
Room Tip: High Floor
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Fernanda wrote a review Mar 2020
Sao Paulo, SP78 contributions14 helpful votes
That's my favorite hotel in Mexico City. Great rooms, super efficient and warm staff, well located, super cool vibe and they are pet friendly. There is a very nice bar where you can enjoy a very nice drink after a long work day.
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Date of stay: October 2019
Value
Location
Service
Trip type: Traveled on business
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Response from RubenBolanos, Quality Manger at W Mexico City
Responded Mar 14, 2020
Dear fernandabuona, Thank you for sharing your review about W Mexico City, We appreciate your comments and feedback provided about our staff service from Living Room Bar. We will be expecting your next visit to Mexico City to offer you our an outstanding experience. Regards.
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Tara ✨ wrote a review Feb 2020
Toronto, Canada912 contributions3,246 helpful votes
Short but sweet stay in Mexico City at the W. The hotel is well located to get around the city and a great walking distance for fantastic restaurants and nearby sightseeing. Like all W hotels, the decor is funky and modern and this one is particularly colourful. The concierge was helpful in getting me last minute dinner reservations for my birthday and overall the staff were friendly. I would recommend this hotel.
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Date of stay: May 2019
Value
Rooms
Service
70 Helpful votes
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Response from RubenBolanos, Quality Manager at W Mexico City
Responded Mar 14, 2020
Dear LuxeTourista. Thank you for staying with us and for sharing your experience at W Mexico City. I’m pleased to read that you were able to enjoy our comfortable accommodations and friendly service with us and enjoyed our design. We at W strive to make each guest experience memorable and pleasant, and it is always nice to hear you enjoyed it . We will share your comments with all our talent as an incentive to improve our service day by day. It is always great to get detailed reviews to let us know how we are doing! We will be expecting your next visit.
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Will B wrote a review Feb 2020
1 contribution
Our man Jano was the best bartender in town. He went above and beyond expectations - making dinner reservations for our group. Made sure our drinks we never empty. Excellent service and made our trip great!
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Date of stay: February 2020
Service
1 Helpful vote
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Response from RubenBolanos, Quality Manager at W Mexico City
Responded Mar 14, 2020
Dear K1400AEwillb, Thank you for sharing your review about W Mexico City, We appreciate your comments and feedback provided about our property. I have shared your comments with our Living Room Bar Manager in order to keep motivating our talent to deliver great guest experience. We will be expecting your next stay at home! Best regards.
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Previous
PRICE RANGE
$188 - $549 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w mexico city hotel mexico city, w hotels mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityMiguel Hidalgo / Polanco
NUMBER OF ROOMS
237
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Frequently Asked Questions about W Mexico City
Which popular attractions are close to W Mexico City?
Nearby attractions include Auditorio Nacional (0.2 miles), Lago del Bosque de Chapultepec (0.2 miles), and Parque Zoologico de Chapultepec (0.3 miles).
What are some of the property amenities at W Mexico City?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at W Mexico City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Mexico City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W Mexico City?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to W Mexico City?
Conveniently located restaurants include Agua y Sal Cebichería, Rosa Negra, and Casa Portuguesa.
Are there opportunities to exercise at W Mexico City?
Yes, guests have access to a fitness center and a sauna during their stay.
Does W Mexico City have an airport shuttle?
Yes, W Mexico City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at W Mexico City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W Mexico City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Mexico City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.