The Paragon Hotel Mexico City Santa Fe By Accor
Av Juan Salvador Agraz 97 Santa Fe, Mexico City 05300 Mexico
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About
#57 of 492 hotels in Mexico City
Location
4.6
Cleanliness
4.7
Service
4.6
Value
4.3
Everyone needs a place to lay their weary head. For travelers visiting Mexico City, The Paragon Hotel Santa Fe is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, The Paragon Hotel Santa Fe makes it easy to enjoy the best of Mexico City.
Rooms at The Paragon Hotel Santa Fe provide a flat screen TV, a minibar, and air conditioning, and guests can stay connected with free internet access.
In addition, while staying at The Paragon Hotel Santa Fe guests have access to a 24 hour front desk, room service, and a concierge. Need a place to park? Parking is available at The Paragon Hotel Santa Fe.
Given the close proximity of popular landmarks, such as Iglesia de San Juan de Dios (1.3 mi) and La Granja del Tio Pepe (1.6 mi), guests of The Paragon Hotel Santa Fe can easily experience some of Mexico City's most well known attractions.
If you are looking for a good pub, you may want to check out The Counter Samara Shops, Cantina La No. 20, or Alboa Prime Entertainment Hall while staying at The Paragon Hotel Santa Fe.
If you are interested in exploring Mexico City, check out one of the science museums, such as Universum Museo de las Ciencias de la UNAM.
Whether you’re traveling for business, pleasure or both, The Paragon Hotel Santa Fe is sure to make your visit to Mexico City one worth remembering.
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Property amenities
Paid private parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Board games / puzzles
Babysitting
Airport transportation
Business Center with Internet Access
Parking
Wifi
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Salon
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Iron
On-demand movies
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Modern
Languages Spoken
English, Spanish
Location
80Somewhat walkable
Grade: 80 out of 100
78Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Av Juan Salvador Agraz 97 Santa Fe, Mexico City 05300 Mexico
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Detailed Reviews
Hotel's Favorite
The level of hospitality and professionalism from the staff was unlike anything I've ever experienced before. The rooms were extremely comfortable, anything you could need or want was provided. From Arturo in the terrace bar, to the lovely women at the front desk and the kind young man who helped us with our bags, our stay here has been so wonderful. The moment we step into the lobby or outside, we are always greeted warmly and provided guidance in terms of dining or transportation. I will never forget my stay, it has made my visit to the beautiful city of Mexico that much more special. Thank you!!!
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Date of stay: April 2023
Value
Location
Service
Room Tip:Â Traffic in Mexico City is always very busy, pay attention to the location of your hotel in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benjamin Juarez, Director General at The Paragon Hotel Mexico City Santa Fe By Accor
Responded Apr 30, 2023
Dear "mmeach", We really appreciate your visit to The Paragon Hotel México City. And the time you took to give us such a lovely words. We are so happy to know you enjoyed your stay. I will give congratulations to our team from your part, specially the persons you mentioned. We will be waiting for you, on your next visit to Mexico City. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time using this hotel in Mexico City and I was very impressed. A 2 night visit for work,
Covid measures mean no restaurant/ bar etc but the room service menu is comprehensive and accessed via a QR code on the tv screen.
The hotel felt really safe and well in control regarding Covid. Everything in the room like towels etc was sealed in a bag.
All staff were wearing masks with screens also at reception.
There is an excellent view from the rooms on the front and there are several nice looking restaurants nearby so in different times I imagine it’s a great location.
About 40 minutes from the airport.
My Spanish is very poor but there is an excellent standard of English at reception etc.
Friendly staff in all areas. Would recommend if staying in this area.
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Date of stay: February 2021Trip type: Traveled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Propietario at The Paragon Hotel Mexico City Santa Fe By Accor
Responded Feb 27, 2021
Dear MrFoggsTravels. We first want to thank you for taking your time and sharing your recent experience at the Hotel Presidente InterContinental Santa Fe, we greatly appreciate your comments. We are very happy that in this time of Covid you have felt safe and protected, in addition to having enjoyed the best view of Mexico City. Thanks again. We hope to see you soon. Isabel Esquivel Front Desk Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The views are amazing. The rooms are modern and beautiful (except the USB cords are all torn up). So if you are on a business trip from the states you will have to watch your downlaoded or VPN based streaming on your phone. The staff is awesome. The hotel is a highrise but based on the number of rooms smaller than you would expect. (There are only 9 rooms per floor) The service and attentiveness is remarkable. Honestly, the only drawback is the breakfast food. But wven that was still good. I will definitely recommend you stay here. The location is near a large mall, banks, the tollway, and a ton of restaurants. The area is clean and safe.
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Date of stay: September 2021Trip type: Traveled solo
Room Tip:Â Do not use the currency exchange in the airport.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from La Gerencia, Director General at The Paragon Hotel Mexico City Santa Fe By Accor
Responded Nov 26, 2021
Dear T.M. Smith: We thank you in advance for staying at Presidente InterContinental Santa Fe. Likewise, we appreciate your kind comments which fill us with satisfaction knowing that the service met your expectations. It is always a real pleasure to have guests as valued as you and we look forward to welcoming you again. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
First of all, let´s make clear this hotel has nothing to do with its big brother, the one at Polanco. That one is a 5 stars. This is probably a 4. The lobby, on an upper floor of a building, is elegant, but simple.
Our room included a sofa and a round table with 4 chairs, separated by a glass. The bathroom has a shower, no tub, and a very strange use of space. Make sure lo lock the door when using the toilet, or otherwise you might get a door slam on your knees.
Actually there are strange holes and niches in different corners.
Unexpectedly, the room also included a kitchenette with sink and 2 burners, and a washing/drying machine. I guess it´s intended for long stays.
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Date of stay: May 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View is awesome. Rooms mostly clean (stained sofa). Bed comfortable and warm. Restroom was clean and roomy. Food was I had expected they would serve, chilaquiles were stale. Orange juice was not fresh as I as told, but service at the restaurant was great. Check in was quick and overall I felt safe in and outside the hotel. The reason I gave them 3 stars is because on my way to the hotel I got lost, the address on their website takes you to a different spot in the area when using iphone maps and goggle maps. So after a while I called the front desk so they could guide me. The first time I called the lady said that they were next to some hotel, then across from it, then next to a specific car dealership, etc. I was trying to concentrate to look for what she said when she hung up. The second time I called, a lady ( and I am not sure if it was the same person) answer and I told her that whoever I was talking to hung up on me and I still not could not find the hotel. She immediately said that that person did not hung up on me, that the call dropped, instead of apologizing for it. Then she started to tell me where the hotel was and out of everything she said, she mentioned that their hotel was the only with a big screen right outside the property. Well it turns out the hotel is not next to other hotels. It's surrounded with restaurants and the the car dealerships close to it are not the ones they both mentioned. Then the person who helped with our luggage noticed that the window screen wouldn't come down so he said he would send someone to fix it, no one eve came, even after we called front desk to remind them. Also, their website stated that they had transportation available for a fee with 5 km front hotel. I called way before to make sure they had transportation available for Christmas eve, and to know their schedule. When I arrived they told me their transportation was basically the taxi base. So I ask them if they were safe, she said, of course we wouldn't send you with just anybody. I told them to have the taxi ready at 8:30 pm, when the time came they said all taxi are busy no one is answering to to just get an Uber ( which we did), but it made me upset that they did not let me know they were having a hard time getting a taxi so we could have been prepared. So now you know, they do not have their own "executive taxi)transportation as they said when I first talked to them, they just call a cab from the taxi base they work with.
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Date of stay: December 2022
Rooms
Cleanliness
Service
Room Tip:Â choose higher rooms to get a better view of the city
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benjamin Juarez, Director General at The Paragon Hotel Mexico City Santa Fe By Accor
Responded Feb 1, 2023
Dear Cicimed, Thank you very much for your preference and for the time it took to give us your feedback. Please accept our sincere apologies for the inconvenient you had during your stay. We are going to work harder to avoid any similar situation, we are going to have quality of service training and check the taxis situation. This should note be a problem but reading your comments we are touching base to fix them all. Again, thank you for your opinion and I hope you can give us another opportunity to show our improvements. Sincerely.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We got one of the rooms with floor to ceiling windows almost at the highest floor, so the view was great. The room was very spacious and clean. Bed comfort not the best, a bit hard for my liking.
We had breakfast in the small club restaurant by the lobby, the offering was a bit limited but enough for our purposes.
I am not sure whether there´s a bar in the hotel or a restaurant (except for the club space) but there are several independent restaurants in the same building and in the area. Easy to walk to the nearby shopping mall.
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Date of stay: June 2022
Rooms
Cleanliness
Service
Room Tip:Â High floor facing the city has fantastic a view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
+1
The hotel Paragon is very well located! Only a walking distance to Centro Santa Fe shopping mall and also it’s a walking distance (10 min)
To Parque Mexicana. Plus, they’re plenty of coffee shops , restaurants and fast foods nearby so you won’t be hungry in case you don’t wanna end up ordering high prices IRD of the hotel.
The view of my room was pretty nice to skyscrapers and skyline of SantaFe which I loved it!
The king bed’s mattress is extremely comfortable.
The shower has a really beautiful view ! It will surprise you I assure you!
They have some magazines and a book in the room and a coffee machine which all are some advantages of this hotel, the security team are so professional and the building itself is very well built with the best materials.
Maybe if my room had a bath tub it could be better.
Thanks to reception and bellboys team especially Diana!
The hotel is recommended
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benjamin Juarez, Director General at The Paragon Hotel Mexico City Santa Fe By Accor
Responded Apr 5, 2023
Dear Ali K, we really appreciate your visit, and we are happy to know that you enjoyed your stay. I agree with you, room's view is beautiful because you can see a big part of Mexico City. I am going to thank Diana, Reception and Bellboys teams, I am sure that they will be glad to read your words. We will be waiting you for your next visit to Mexico City and to The Paragon Hotel Mexico City. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sitting on top of the Santa Fe area, this hotel offers much more than a stunning, breathtaking view from the guest rooms. We received a warm welcome from the well-prepared staff and an even warmer farewell. They appeared genuinely concerns about us having the best of our time. Rooms are spacious, well kept, clean. It’s now my favorite Intercontinental in Mexico City.
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Date of stay: May 2018Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CGonzalezSantaFe, Guest Service at The Paragon Hotel Mexico City Santa Fe By Accor
Responded May 9, 2018
Dear Mr. Leonardo Sergio Thank you very much for sharing your InterContinental experience with the TripAdvisor family. Our main goal is to make you feel pampered and help you throughout your stay. It was a real pleasure to welcome you, we hope to have you back soon. Best regards, Carla González
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed here 1 night for business.
To start off with the good . . . the staff of the hotel (outside of front desk, which I will explain) was extremely friendly and accommodating. Greetings, offers of help, etc, make you feel welcome and attended to.
Location is great for business. Very convenient to lots of food choices, etc.
Hotel is very tall and grand looking. The view from the room is impressive. The size of the room is okay, and the bathroom is very modern with glassed-in shower, etc.
However, I felt the front desk management did NOT do a good job, and there were some issues with the room as well.
First off, I made a mistake. There are 2 Intercontinental Presidente Hotels in Mexico City. I in fact reserved the wrong one. The staff did call the other hotel, and help cancel the reservation (it was past the cancellation deadline). I had reserved the other hotel for $250 a night, but unfortunately, this hotel ended up costing $420 a night with taxes.
The front desk really wasn't sure what rate to charge me . . . they switched from English to Spanish in front of me to discuss rate . . . but I knew what they were talking about. Why not just tell me what the issue is directly? I interrupted them and said, "Just please charge me your best rate available".
Okay, while not totally happy with that experience, at least I had a room for the night close to my customer location, instead of having to taxi 1 hour to the other Presidente hotel.
Room issues . . . at $420 a night, I was expecting something fantastic. The room was nice, but had pencil/pen markings on the desk, wall, and window shades. Not completely clean.
I also had 2 not-so-nice surprises in the morning. First, the hot water in my shower did not work. It took about 10 minutes to finally warm up (not hot, just warm). Second, there was NO hair dryer anywhere in the room! $420 a night, huh?
All of this could have been EASILY handled at checkout. While the front desk personnel were cheerful, no one asked me how my stay was. So, I gave them my feedback unsolicited.
At this point, the Front Desk manager interjects, "DID YOU CHECK ALL THE DRAWERS?!?"
Are you kidding me??? Yes, I needed a hairdryer to dry my hair, so yes I checked all the drawers in the entire room, not just the bathroom, if it even matters to you.
Hey "Manager", How about an apology? Or seeing how you can make it right? You added NOTHING to the conversation, and you easily could have.
Overall, I received very poor value and had a poor experience here. I was surprised, as I read many positive reviews. Maybe the front desk management was having a bad day.
So, I would hope you have a better stay. I did rate the hotel a 3 instead of 2 because I messed up the reservation initially, and they helped me out. And the non-front desk staff was very gracious.
I won't stay at this hotel again. My experiences at the nearby JW Marriott and NH Santa Fe have been far better . . . I should have just stayed with either of them. Consider those hotels as worthy alternatives to this hotel.
I did provide the hotel the courtesy of responding to my concerns via direct feedback rating email from their hotel. I consider that only fair if I am going to report a negative experience. However, I received no reply to my feedback, even after requesting it.
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Date of stay: May 2013Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Pick a room on a high floor for a great view. Don't accept a room without clean walls and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BVerones, Director General at The Paragon Hotel Mexico City Santa Fe By Accor
Responded Jul 22, 2013
Dear guest, First of all I would like to thank you for giving us your comments, they are very important to us and please be assured that I have already taken care of the situation that you mentioned and involved every department in its solution. As you accurately mentioned, there are two InterContinental hotels in Mexico City, one located in Polanco and the second one in Santa Fe Business District. During your stay with us you have been lodged in a 60 square meters King Suite that features a balcony and an amazing view of the whole city, even the Volcanoes in the early morning. As one of our standards we have removed the electronic devices such as the hair dryer from the plugs and have placed them in an elegant bag that is located in one of the bathroom drawers. Once again, thank you for important feedback. Best regards, Bernard Verones Gerente General / General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A good option in Sanra Fe a modern hotel with easy acess to the area, comfortable rooms.
Good ammenities and the same selection of restaurants than the Polanco Hotel with Au Pied de Cochon, Alfredo di Roma and The Palm.
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Date of stay: July 2018Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CGonzalezSantaFe, Guest Service at The Paragon Hotel Mexico City Santa Fe By Accor
Responded Jul 23, 2018
Dear Carlosdieppa Thank you very much for sharing your review with the Trip Advisor family, it was a pleasure to welcome you. As you well mention it we have a large offer of restaurants so our guests can enjoy their stay. As an example we have the restaurant Au Pied de Cochon, where you can taste authentic French cuisine. We hope to welcome you back soon, our passion is to serve you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
…
Good afternoon Nutan B:
We have different types of rooms, if you reserve superior or deluxe you can buy an upgrade so you can include breakfast and also we have de Club Rooms that are the category of rooms that we have with the free access to the InterContinental Club which opens at 6:30 am and you will find a small buffet with 6 different options of breakfast, fruit, juices, cereals, etc... And at the afternoon you can take a drink like a cup of wine, a beer, and take some canapes from made by our excellent Chef.
By the other side we have free Wi-Fi for our IHG members.
To become an IHG member you just have to ask for it at your check-in, it doesn’t have any cost and immediately you will can start enjoying our special member benefits.
Thank you for writing us and we hope to welcome you soon.
Our pleasure is to serve you.
Ana Sofia Gutierrez
Guest Service
Dear Landry S,
We can help you to organize a pick up Service at the email mexhb_concierge@grupopresidente. com
Thank you very much,
Sandra Muesser
Guest Service
sandra_muesser@grupopresidente. com
Dear meliss_10,
Thank you for your answer and for considering us as your hosts for your next visit to Mexico City. We do have cribs, please do not hesitate to contact us so we can prepare your stay.
Best regards,
Sandra Muesser
Guest Service
Dear Alexander M,
Thank you very much for choosing Presidente InterContinental Santa Fe, we are very pleased to be your hosts for your first visit at Mexico. We offer private transportation services; you can book them with our Concierge at the email address mexhb_concierge@grupopresidente. com Also they can help you planning your stay so it is unforgettable.
We hope to welcome you soon, our passion is to serve you
Sandra Muesser
Guest Service
We are about 40 minutes from Benito Juarez Mexico city Airport
"Traffic in Mexico City is always very busy, pay attention to the location of your hotel in relation to your itinerary."Read full review
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PRICE RANGE
$94 - $118 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
InterContinental Presidente Santa Fe
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityCuajimalpa de Morelos / Contadero / Santa Fé
NUMBER OF ROOMS
117
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Claim Your ListingTHE PARAGON HOTEL MEXICO CITY SANTA FE BY ACCOR $76 ($̶1̶0̶1̶) - Updated 2023 Prices & Reviews
Frequently Asked Questions about The Paragon Hotel Mexico City Santa Fe By Accor
Which popular attractions are close to The Paragon Hotel Mexico City Santa Fe By Accor?
Nearby attractions include KidZania Santa Fe (0.2 miles), ArkadievA Mexico (0.2 miles), and Pista de Hielo Santa Fe (0.2 miles).
What are some of the property amenities at The Paragon Hotel Mexico City Santa Fe By Accor?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Paragon Hotel Mexico City Santa Fe By Accor?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Paragon Hotel Mexico City Santa Fe By Accor?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Paragon Hotel Mexico City Santa Fe By Accor?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Paragon Hotel Mexico City Santa Fe By Accor?
Conveniently located restaurants include Entre Fuegos Santa Fe, Cantina 20 | Santa Fé, and Carolo Santa Fe.
Are there opportunities to exercise at The Paragon Hotel Mexico City Santa Fe By Accor?
Yes, guests have access to a fitness center and a sauna during their stay.
Does The Paragon Hotel Mexico City Santa Fe By Accor have airport transportation?
Yes, The Paragon Hotel Mexico City Santa Fe By Accor offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Paragon Hotel Mexico City Santa Fe By Accor?
Yes, dry cleaning and laundry service are offered to guests.
Does The Paragon Hotel Mexico City Santa Fe By Accor offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Paragon Hotel Mexico City Santa Fe By Accor?
The staff speaks multiple languages, including English and Spanish.