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Novotel Mexico Santa Fe

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Novotel Mexico Santa Fe
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188 Reviews from our TripAdvisor Community

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Showing 68: English reviews
Weston, Florida
Level Contributor
335 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 stars Reviewed yesterday NEW

Really comfortable, clean and nice hotel, good customer service and great location in the middle of Santa Fe district in Mexico City. We had a 2 days business trip, we were within walking distance from the office we visited. We also had breakfast in the hotel, very good as well. We plan to stay here again when we come back... More 

Helpful?
Thank Francisco A
London, United Kingdom
Level Contributor
1,283 reviews
177 hotel reviews
common_n_hotel_reviews_1bd8 432 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is a very standard Corporate hotel situated in Santa Fe (very far away from the city centre) and I just can't say anything special at all as everything is average but nothing is wrong. Service is ok, rooms are ok and breakfast is decent. Good price thought. Good for business in a budget if you have an office in... More 

Helpful?
Thank Ricardo B
Conroe, Texas
Level Contributor
104 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 1 week ago

If you ever stay at this property pay close attention to your charges at checkout. We stayed from 9/9/2016 to 9/11/2016 at this hotel in order to attend a wedding. The bride had negotiated a special rate for the guests. Upon checking out, we were being charged 2,000MX$ more than the rate that had been quoted. Luckily I had copy... More 

Helpful?
Thank Jenaro45

Travelers are raving about these Mexico City hotels

Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

An average business hotel. Facilities and services are what you could at least expect of that price range hotel. Location is the best asset of this hotel. You're within 20 minutes walking distance of great restaurants, bars and malls.

Helpful?
Thank Guillermo A
Vernon
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 15, 2016

the room was ok, the mini fridge did not work and was actually a mini bar full of overpriced warm drinks which we did not consume. The phone didn't work some of the time. I specifically chose this hotel because it had a swimming pool. When we arrived there was a notice that the pool was closed for maintenance for... More 

Helpful?
Thank 562sharono
Napoleon F, General Manager at Novotel Mexico Santa Fe, responded to this review

Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrence. Our relationship with our guests is... More 

Mexico City, Mexico
Level Contributor
96 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed May 1, 2016

With clean, spacious, comfortable rooms, Novotel offers all the main services that a business traveler requires at Santa Fe’s neighborhood in Mexico City. Staff is kind, and the place has a wide range of dining options available nearby. It surely complies with Accor’s franchise features. Good for business traveling or short trips to Santa Fe’s area.

Helpful?
Thank Francisco H
Napoleon F, Director General at Novotel Mexico Santa Fe, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed April 26, 2016

all fabulous great, they treat me like a tycoon. the first-rate service. huge and tasty restaurant. It magnifies the location. rooms very very clean trained staff beautiful hotel. sleeping superbly well.

Review collected in partnership with Novotel Hotels

Helpful?
Thank ac_oestela
Napoleon F, General Manager at Novotel Mexico Santa Fe, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Miami, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 16, 2016

I had better experience in previous visits to this Hotel. Rooms are still in good condition, clean and confortable. Restaurant service is the problem: Cold coffee, cold food, no tableware, slow service... I found my clothes in the floor (some of them). Nobody could explain me what happened. Nothing was missing but I was kind of afraid. Best Marcelo

Review collected in partnership with Accorhotels.com

Helpful?
Thank Marcelo L
Napoleon F, General Manager at Novotel Mexico Santa Fe, responded to this review

Dear Guest. We really appreciated the time that you have taken to let us know about your experience. We have allready taken proper actions with our staff and leaders to prevent any issue in our service, we can guarantee that on your next stay you will have a completely different impression about our restaurant. Lokking forward to have you with... More 

1 review
1 of 5 stars Reviewed March 13, 2016 via mobile

Asides from its location it is a pretty bad place to stay at. Rooms are dated and unkempt, beds are uncomfortable and cleanliness is held at a very mediocre standard. Breakfast is included only if you eat on site - cannot carry out even a small yogurt. Food at the restaurant is subpar. Would advise against staying in this hotel.

Helpful?
Thank Isabel S
Napoleon F, General Manager at Novotel Mexico Santa Fe, responded to this review

Dear Guest. Thank you so much for sharing your valuable comments with us. We will reinforce the information provided since the first contact with us. That way you will be informed about our available options and we can avoid any unnpleassant situations. We remain at your service, with a strong commitmernt of improve all of our services. Best regards. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Santa Fe

Neighborhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The 4-star Novotel México Santa Fe hotel is situated in the heart of the exclusive residential and commercial area of Mexico City. It is just 10 mins from the Expo Bancomer convention center, 30 mins from Toluca airport and close to entertainment such as the Santa Fe shopping center, parks and restaurants. Ideal for business trips or family vacations, it has 148 modern, comfortable rooms, a restaurant, bar, outdoor pool, fitness center, 6 meeting rooms and free connection to the Internet. ... more   less 

Additional Information about Novotel Mexico Santa Fe

Address: Antonio Dovali Jaime 75 | Col Centro de Ciudad, Mexico City 01210, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: $69 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Mexico Santa Fe 4*
Number of rooms: 148
Reservation Options:
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Also Known As:
Novotel Mexico Santa Fe Hotel Mexico City
Novotel Mexico City
Accor Mexico City
Mexico City Novotel
Novotel Mexico Santa Fe Mexico City
Hotel Style:
#42 Luxury Hotel in Mexico City
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