JW Marriott Hotel Mexico City Santa Fe
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$129
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#34 of 475 hotels in Mexico City
Location
4.4
Cleanliness
4.6
Service
4.5
Value
4.2
Travelers' Choice
Welcome to JW Marriott Hotel Mexico City Santa Fe, a luxury hotel in Mexico City's most modern district. Our Mexico City hotel's privileged location at the heart of Santa Fe will give you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Some of the city's most notable corporations and universities are all just steps away.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Spanish
Location
77Somewhat walkable
Grade: 77 out of 100
77Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
Contact
Avenida Santa Fe 160 Col Santa Fe, Mexico City 01219 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $13/day
669Reviews8Q+A81Room tips
Reviews
Traveler rating
- 443
- 143
- 36
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- 25
Time of year
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Popular mentions
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Most Recent
To the Executive Lounge staff at the JW Marriott Santa Fe, I want to extend my deepest gratitude and appreciation for your outstanding service. Juan in particular embodies the true meaning of exceptional customer service and hospitality. I have been coming to Mexico and staying year after year at the JW because of the service I have received from him and the team. Juan goes above and beyond in ensuring the customers needs are met and exceeded. I cannot thank Juan and his management team enough for making my stay more than amazing! As an Ambassador Bonvoy Elite member and corporate executive, I applaud the JW Marriott Santa Fe for their consistent level of service excellence and I look forward to my next stay. Mr. Nielsen
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GM JW Marriott Mexico City Santa Fe MM, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Feb 2, 2023
Dear Mr. Nielsen, Thank you for sharing your recent experience with the Trip Advisor community, thank you very much for your kind comment highlighting good points of the hotel, it also gives us great pleasure to know that your visit has been very pleasant, we look forward to your next visit. Cordially yours, Daniel Sanchez, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonathan S wrote a review Jan 2023
I have been staying with marriott since 2000. This is my favorite hotel because of the people. I have over 3000 nights, This hotel is made perfect by Juan and others. This is my first review, ask for Juan in the concierge lounge
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GM JW Marriott Mexico City Santa Fe MM, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Jan 30, 2023
Dear Jonathan, Thank you for sharing your experience on Trip Advisor! It is very pleasing to read your comment on your recent visit to the JW Marriott Santa Fe, we will extend our congratulations to Juan, we look forward to your next visit. Kind regards, Daniel Sanchez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Arrived on December 07, 2022 only to be (I use the term loosely) greeted by Tania at the front desk who was NOT friendly, never smiled, never greeted me and did not welcome me as a gold level status. Not a problem, but the week went down hill from there. Day 1 room neat and clean. Day 2 room barely cleaned and not restocked with water, coffee pods and creamer. Day 3 Spoke with Ray (manager) and he promised me that from that point forward everything would be better. To guarantee we received what we needed (and paid for) I left a note for the housekeeper and listed what was needed in the room. Didn’t work!! Still no coffee pods or creamer restocked. Day 4 returned back to the room with again, no coffee pods, creamer or water. Bed had been made, but no clean towels restocked and the room not been cleaned properly. Day 5 asked Valerie at the front desk to speak to a manager. Valerie told me that Gloria (MOD) would meet me on the executive floor at 9:00am. I waited till 9:35 and finally gave up. Went back to the front desk and Valerie immediately asks me if Gloria came and spoke with me, I replied no. Gloria came out and told me that Valerie had never told her to meet me. So either Valerie or Gloria are not telling the truth. Have 2 case numbers with Marriott Corporate, so let’s see how this shakes out. Very frustrating to have to request a clean room and items to be restocked every single day. Housekeeper told us that the hotel does not give them adequate supplies. Obvious that staff and managers do not care about their guests. On a bright note, Brenda on the executive floor and Jesus (bellman / concierge) are amazing and the only bright spots of the visit.…
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Date of stay: December 2022Trip type: Traveled with family
Room Tip: Avoid this hotel at all costs!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jesus Alarcon Espejo, Guest Services / Front Office at JW Marriott Hotel Mexico City Santa Fe
Responded Dec 12, 2022
Dear RICHnGABE, We appreciate your comments and are very sorry for the experience mentioned in your comments. Please be assured that your comments will be shared with the areas involved to follow up on each point mentioned. We are committed to the satisfaction of our guests and appreciate the comments shared as they will help us to improve the quality of our service. We reiterate our apologies and hope to have the opportunity to welcome you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dionne J wrote a review Nov 2022
Overall a very nice hotel that we would stay in again. The hotel is about an hour drive from the airport and is situated in a pretty safe area. Customer service is really professional and efficient, you can tell they place priority in this department. The staff is always willing to assist and are very knowledgeable. About the hotel itself was very up to date and clean. If you don't want to eat at the hotel there's a mall opposite the hotel with plenty of food options and also restaurants within walking distance.
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Date of stay: September 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GM JW Marriott Mexico City Santa Fe MM, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Nov 15, 2022
Dear Dionne, Thank you for sharing your recent experience with the Trip Advisor community, thank you very much for your kind comment highlighting good points of the hotel, it also gives us great pleasure to know that your visit has been very pleasant, we look forward to your next visit. Cordially yours, Daniel Sanchez, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful property near lots of restaurants. Service needs some improvement. Had trouble getting standard coffee and water in the room, it is included with the room. Had to request basic service everyday to follow up to maid service when it should be stocked. Room service made lots of errors as well. Staff needs some training at front desk, room service and maid service. Their Italian restaurant is very nice on property.
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Date of stay: October 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from GM JW Marriott Mexico City Santa Fe MM, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Nov 10, 2022
Dear Mr. Mark Thank you for choosing to stay at the JW Marriott Hotel Mexico City Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these inconveniences from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Mexico City. Sincerely, Daniel Sánchez, General Manager JW Marriott Mexico City Santa Fe dsanchez@grupodiestra.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm staying at this hotel presently. All the rooms have been renovated and have every amenity you could possibly want. The pool has a great view of the city and the people were very kind. Sofia at front desk was very helpful with check in, accommodated a early arrival. The are is upscale. Uber is readily available and lots of great restaurants close by.
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Date of stay: July 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GM JW Marriott Mexico City Santa Fe MM, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Nov 10, 2022
Dear Mr, Steven B On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Hotel Staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Daniel Sánchez General Manager JW Marriott Mexico City Santa Fe dsanchez@grupodiestra.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a good business hotel in the Santa Fe area in Mexico. Check-in was fast, and the bellstaff was friendly and helpful. The room was large enough, with a large desk and a lounger in the room. The bathroom was a bit dated but in great shape, with both a bathtub and a separate shower. The TV had a smaller than usual channel selection, but the Wifi was fast and stable, and room service was reasonably priced, There's Samara shops across the street from the hotel, which is very convenient.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GM JW Marriott Mexico City Santa Fe MM, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Nov 10, 2022
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Hotel Staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Daniel Sánchez General Manager JW Marriott Mexico City Santa Fe dsanchez@grupodiestra.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went to Mexico City for a weekend getaway for my husbands birthday with friends. Check in process was long and convoluted. no lifetime Titainium status recognition what so ever, no upgrade offered, not a lot of explanation of hotel services. Room that we were initially given had a leaky toilet, that was leaking blue water all over the floor. I requested a room change. I was ignored and said someone would be up there ti fix it. Upon doing what the maintenance man had to do, he called the front desk and they relayed to me that the bathroom wouldn't be fully useable for 2-4 hours! The front desk then said they could change my room if I wanted! After wasting 45 minutes of my time we changed rooms. The next room obviously had an issue with the air conditioner. At that point I went downstairs to find a manager. After talking to two people I finally got to speak to one. They then upgraded me to a suite which was a nice and spacious room. The executive lounge apparently has a two drink limit on beer and wine? Canapés that were offered in the evening were disgusting! Fried onion rings out of a frozen pouch, a couple of salads, and few petit fours! Not uptown JW standards. Plus the person working in the lounge was not friendly, or welcoming that evening. Breakfast in the executive lounge was however wonderful! Lots of choices or different hot and cold items, with coffee's and juices avaiable! Plus the attendant was very kind, helpful, and friendly! The jacuzzi at the pool was out of service to our dismay, and there were numerous rusty nails sticking up out of the desk in which people could step on if they weren't watching or being careful! Sadly, our stay had pretty much been ruined by lack of service and the inconvenience we'd experienced. Our party checked out early and went to the St Regis where I've stayed before, and I knew we'd have a lot better experience! I've stayed at many JW's around the world, and I'd have to say based on service, and food alone this was the worst! I've had better Service at a Courtyard!…
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Date of stay: May 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from GM JW Marriott Mexico City Santa Fe MM, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Nov 10, 2022
Dear Guest, Thank you for choosing to stay at the JW Marriott Hotel Mexico City Santa Fe and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these inconveniences from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Mexico City. Sincerely, Daniel Sánchez, General Manager JW Marriott Mexico City Santa Fe dsanchez@grupodiestra.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On The Road Again wrote a review Apr 2022
Fort Lauderdale, Florida3079 contributions490 helpful votes
+1
Obviously, a very nice hotel as the JWT normally are. The room is clean and comfortable with a nice bathroom and working desk. Breakfast is very good and well served. Their gym is small when compared to other hotels of the same status around Mexico City. The lobby bar is very nice and it was great to see it so busy on a Monday night - life is in fact getting back to normal. The Italian restaurant Quattro is outstanding (please check my review).
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Date of stay: April 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GM JW Marriott Mexico City Santa Fe MM, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Nov 10, 2022
Dear BrazilACA, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Hotel Staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Daniel Sánchez General Manager JW Marriott Mexico City Santa Fe dsanchez@grupodiestra.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Figured I start my trip in the massive city of mexico city in the modern and high end neighborhood of Santa Fe. The JW was perfect location. Elite breakfast and happy hour were amazing. ( I have ambassador status) . Staff were great all around but the breakfast team really made the stay and experience memorable. Especially my server Juan Lopez. I had three breakfasts and his service, friendly conversations and general good vibes got my morning to a great start. Dario as well was a treat to say hello to every morning at breakfast. Pool and gym were smallish but modern and excellent. The mall across the street and the row of restaurants down the street were also a big asset.
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Date of stay: April 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GM JW Marriott Mexico City Santa Fe MM, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Nov 10, 2022
Dear Shar S On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Hotel Staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Daniel Sánchez General Manager JW Marriott Mexico City Santa Fe dsanchez@grupodiestra.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$123 - $187 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityÁlvaro Obregón District / Santa Fé
NUMBER OF ROOMS
221
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Claim Your ListingJW MARRIOTT HOTEL MEXICO CITY SANTA FE $109 ($̶2̶5̶3̶) - Updated 2023 Prices & Reviews
Frequently Asked Questions about JW Marriott Hotel Mexico City Santa Fe
Which popular attractions are close to JW Marriott Hotel Mexico City Santa Fe?
Nearby attractions include Garden Santa Fe (0.3 miles), Neopolis (0.3 miles), and Cinépolis VIP Samara (0.1 miles).
What are some of the property amenities at JW Marriott Hotel Mexico City Santa Fe?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Mexico City Santa Fe?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Mexico City Santa Fe?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Hotel Mexico City Santa Fe?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to JW Marriott Hotel Mexico City Santa Fe?
Conveniently located restaurants include Quattro, CúA Culinary Artisans Restaurant, and Parrilla Urbana Santa Fe.
Are there opportunities to exercise at JW Marriott Hotel Mexico City Santa Fe?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does JW Marriott Hotel Mexico City Santa Fe have airport transportation?
Yes, JW Marriott Hotel Mexico City Santa Fe offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Mexico City Santa Fe?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Mexico City Santa Fe offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Mexico City Santa Fe?
The staff speaks multiple languages, including English and Spanish.