JW Marriott Hotel Mexico City Santa Fe
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Room & Suite (66)
Dining (30)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Mexico City Santa Fe
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#26 of 461 hotels in Mexico City
Location
4.4
Cleanliness
4.6
Service
4.5
Value
4.2
Travelers' Choice
Welcome to JW Marriott Hotel Mexico City Santa Fe, a luxury hotel in Mexico City's most modern district. Our Mexico City hotel's privileged location at the heart of Santa Fe will give you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Some of the city's most notable corporations and universities are all just steps away.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Secured parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, Spanish
Location
Full view
70Somewhat walkable
Grade: 70 out of 100
81Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
Contact
Avenida Santa Fe 160 Col Santa Fe, Mexico City 01219 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $13/day
659Reviews8Q+A80Room tips
Reviews
Traveler rating
- 439
- 142
- 35
- 19
- 24
Time of year
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Popular mentions
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I'm staying at this hotel presently. All the rooms have been renovated and have every amenity you could possibly want. The pool has a great view of the city and the people were very kind. Sofia at front desk was very helpful with check in, accommodated a early arrival. The are is upscale. Uber is readily available and lots of great restaurants close by.
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Date of stay: July 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is a good business hotel in the Santa Fe area in Mexico. Check-in was fast, and the bellstaff was friendly and helpful. The room was large enough, with a large desk and a lounger in the room. The bathroom was a bit dated but in great shape, with both a bathtub and a separate shower. The TV had a smaller than usual channel selection, but the Wifi was fast and stable, and room service was reasonably priced, There's Samara shops across the street from the hotel, which is very convenient.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Went to Mexico City for a weekend getaway for my husbands birthday with friends. Check in process was long and convoluted. no lifetime Titainium status recognition what so ever, no upgrade offered, not a lot of explanation of hotel services. Room that we were initially given had a leaky toilet, that was leaking blue water all over the floor. I requested a room change. I was ignored and said someone would be up there ti fix it. Upon doing what the maintenance man had to do, he called the front desk and they relayed to me that the bathroom wouldn't be fully useable for 2-4 hours! The front desk then said they could change my room if I wanted! After wasting 45 minutes of my time we changed rooms. The next room obviously had an issue with the air conditioner. At that point I went downstairs to find a manager. After talking to two people I finally got to speak to one. They then upgraded me to a suite which was a nice and spacious room. The executive lounge apparently has a two drink limit on beer and wine? Canapés that were offered in the evening were disgusting! Fried onion rings out of a frozen pouch, a couple of salads, and few petit fours! Not uptown JW standards. Plus the person working in the lounge was not friendly, or welcoming that evening. Breakfast in the executive lounge was however wonderful! Lots of choices or different hot and cold items, with coffee's and juices avaiable! Plus the attendant was very kind, helpful, and friendly! The jacuzzi at the pool was out of service to our dismay, and there were numerous rusty nails sticking up out of the desk in which people could step on if they weren't watching or being careful! Sadly, our stay had pretty much been ruined by lack of service and the inconvenience we'd experienced. Our party checked out early and went to the St Regis where I've stayed before, and I knew we'd have a lot better experience! I've stayed at many JW's around the world, and I'd have to say based on service, and food alone this was the worst! I've had better Service at a Courtyard!…
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Date of stay: May 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
On The Road Again wrote a review Apr 2022
Fort Lauderdale, Florida3063 contributions459 helpful votes
+1
Obviously, a very nice hotel as the JWT normally are. The room is clean and comfortable with a nice bathroom and working desk. Breakfast is very good and well served. Their gym is small when compared to other hotels of the same status around Mexico City. The lobby bar is very nice and it was great to see it so busy on a Monday night - life is in fact getting back to normal. The Italian restaurant Quattro is outstanding (please check my review).
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Date of stay: April 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Figured I start my trip in the massive city of mexico city in the modern and high end neighborhood of Santa Fe. The JW was perfect location. Elite breakfast and happy hour were amazing. ( I have ambassador status) . Staff were great all around but the breakfast team really made the stay and experience memorable. Especially my server Juan Lopez. I had three breakfasts and his service, friendly conversations and general good vibes got my morning to a great start. Dario as well was a treat to say hello to every morning at breakfast. Pool and gym were smallish but modern and excellent. The mall across the street and the row of restaurants down the street were also a big asset.
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Date of stay: April 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I recently spent one night at the JW Marriot Santa Fe hotel in Mexico City's Santa Fe district. As expected from a JW Marriott the hotel was overall very pleasant--comfortable beds, good air conditioning, pleasant service. The location is quite close to Mexico's largest mall and is a short taxi ride away (five minutes max.) The room SEEMED to be very clean until I noticed later on that there was a TON of long strands of hair in the bathroom shower area--enough to make a wig probably. It really grossed me out so please be careful to check for that sort of carelessness. Also, the towels were of very, very poor quality--paper thin which is not what you would consider to be appropriate for a 4.5 star hotel. You might as well wipe yourself off with paper towels because it basically felt the same--especially the hand towel. JW Marriott bathroom amenities are made in China which is a shame but that's a corporate decision. Food options in the hotel are decent and so are the prices. Overall I would recommend this hotel but don't go expecting a five star luxury hotel. It is a solid, comfortable hotel more in line with a regular Hilton or Marriott than anything else.…
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Date of stay: January 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We spent three nights here while visiting Mexico City, and loved everything about it. It's clean and quiet, it feels safe, staff is efficient and friendly. The view of the city is lovely, especially at night. We got a connecting room for the kids, which made the stay so much more enjoyable. There is a cinema and multiple restaurants and cafes within walking distance, which we really liked. It's a nice, quiet place to come back to and rest, after spending the day exploring the bustling, noisy streets of Mexico City. We will definitely be staying here next time we go.
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Date of stay: December 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Over the last two years (during the Covid pandemic) I've stayed at this hotel multiple times and it has never failed!! Super efficient and with attention to detail. Unlike countless other corporate hotels, this one does not feel sterile or soulless. Staff are not only efficient and willing to help, but also genuinely friendly. Nothing is ever a problem or too much trouble. (Kuddos to Jesus at concierge! He’s an absolute star.) The rooms are of a good size and well designed with the corporate warrior in mind: comfortable bed, a large desk with plenty of light and lots of plugs for multiple devices, and curtains that really block out the light!! The food at the hotel is very good. Quattro, an outstanding Italian restaurant, is on the ground floor. There are also quite a few very good restaurants within strolling distance. For some guests, the only drawback will be that the hotel is located in Santa Fe, which is a corporate area on the west of CDMX and not as hip as Polanco / Condesa / Roma. For me, it is perfect.…
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Date of stay: December 2021Trip type: Traveled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Just stayed for 7 nights at the JW Marriott Santa Fe for a business trip. I wanted to thank all the staff especially Juan Lopez and Julio at QUA restaurant, the breakfast service was impecable. The food was amazing, the chef and the lady at the juice bar were really attentive. Everyday day we received great attention to detail, when we walk to the restaurant for breakfast they already new our order! We have been guest at this property for over 7 years and it never disappoints. Thank you!!
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Date of stay: October 2021Trip type: Traveled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Super efficient staff in line with Marriot image, excellent breakfast spread for both vegetarians and non vegetarians, nice rooms, covid protection processes in place, doctor on call (I had to get my BP monitored on two days), money changer close by, very close to mall and heated pool
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Date of stay: September 2021Trip type: Traveled on business
Rooms
Location
Service
Room Tip: If you wanna stay away from humdrum in business district, this is the palce
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$126 - $166 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityÁlvaro Obregón District / Santa Fé
NUMBER OF ROOMS
221
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Claim Your Listing Frequently Asked Questions about JW Marriott Hotel Mexico City Santa Fe
Which popular attractions are close to JW Marriott Hotel Mexico City Santa Fe?
Nearby attractions include Garden Santa Fe (0.3 miles), Neopolis (0.3 miles), and Cinépolis VIP Samara (0.1 miles).
What are some of the property amenities at JW Marriott Hotel Mexico City Santa Fe?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Mexico City Santa Fe?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Mexico City Santa Fe?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Hotel Mexico City Santa Fe?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to JW Marriott Hotel Mexico City Santa Fe?
Conveniently located restaurants include Quattro, CúA Culinary Artisans Restaurant, and Restaurante Villa Maria.
Are there opportunities to exercise at JW Marriott Hotel Mexico City Santa Fe?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does JW Marriott Hotel Mexico City Santa Fe have airport transportation?
Yes, JW Marriott Hotel Mexico City Santa Fe offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Mexico City Santa Fe?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Mexico City Santa Fe offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Mexico City Santa Fe?
The staff speaks multiple languages, including English and Spanish.