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JW Marriott Hotel Mexico City Santa Fe

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Traveler (238)
Room & Suite (67)
Dining (27)

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About

#43 of 408 hotels in Mexico City
Location
4.4
Cleanliness
4.6
Service
4.5
Value
4.1
Welcome to JW Marriott Hotel Mexico City Santa Fe, a luxury hotel in Mexico City's most modern district. Our Mexico City hotel's privileged location at the heart of Santa Fe will give you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Some of the city's most notable corporations and universities are all just steps away.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn points toward free nights.
682Reviews8Q+A85Room tips
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J F wrote a review Nov 2023
3 contributions
I hated that wifi is not simply free for all guests in the hotel.. very inconvenient (continuously verifying and disconnecting entering room numbers on and on) even for the guests using it for free--save us the headache and include wifi in the hotel its 2023 and this is an upscale hotel. Otherwise the staff was very nice especially the men outside that helped me flag down a lost Uber. Maybe put up a sign where uber eats/Rappi delivery drivers can meet outside. The beds were really comfortable I liked the shower separate from the bathtub.
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Date of stay: December 2022
Value
Location
Service
Trip type: Traveled solo
Room Tip: Convenient and comfortable if you are there for a conference but missing the charm of the city...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gayla A wrote a review Oct 2023
Lexington, Kentucky11 contributions7 helpful votes
The JW Marriott Santa Fe is the worst hotel I have ever stayed at, not because of the room but because the Management and Staff are manipulative, arrogant and greedy. As a single female traveling to a foreign country by herself and was very, very ill. The hotel took complete advantage of me and charged a misc. and taxable charge without informing me. Not only have I contacted them twice with no reply, I have also disputed the charge which they provided falsified information to AX. The personnel there will do everything they can to take advantage of foreigners. i would not stay there if you are traveling from another country.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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pferrandi wrote a review Aug 2023
Phoenix, Arizona153 contributions71 helpful votes
Typical Marriott property with a very nice staff but some serious challenges with plumbing. Had my room flooded by a broken toilet fill pipe and the replacement room only had lukewarm water for the shower. The area can also be somewhat noisy at night and rooms are not fully soundproof.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Based on previous reports and multiple of our team members on site, rooms are hit or miss for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from GM JW Marriott Mexico City Santa Fe MM, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Sep 11, 2023
Dear Pferrandi, Thank you very much for your feedback and for choosing JW Marriott for your stay in Santa Fe, the opinion of all our guests regarding our services is always the most valuable thing for us. I can assure you that everything you tell us about your experience will be a great tool for our continuous improvement. Looking forward to welcoming you on your next visit, we remain at your service. Cordially yours, Miguel Hernández, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shar S wrote a review Aug 2023
5 contributions
Amazing hotel. Modern. Beautiful pool. Excellent neighbourhood. Minute walk from a great mall. Very good restaurants and very safe and modern. I had ambassador status so breakfast could be had in the executive lounge or at the buffet in the restaurant. Not sure if that option is available to all but it was a great buffet. The lounge is very laid back with a beautiful view from the terrace. Some drinks are complimentary and food was delicious. Not the vastest array but there is enough to count as a full dinner when you leave. I need to add what makes the place extra special is the host there. His name is Juan. He is very kind, attentive, and I had great conversations with him as we shared stories about our respective countries and also music. But overall every night, he made every visit feel like myself and other guests were nicely attended to. Overall I highly recommend this hotel for many reasons and if you have bonvoy status, the lounge is a great experience.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM JW Marriott Mexico City Santa Fe MM, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Sep 11, 2023
Dear Shimdds2020, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Hotel Staff and Juan as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Miguel A. Hernández General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tws1086 wrote a review Jul 2023
Detroit, Michigan274 contributions161 helpful votes
This hotel is a JW Marriott in name only. The service level is closer to a Fairfield. You've been warned. Today we had no water in the hotel. When I asked the front desk about the situation, they were seriously surprised I thought that was a problem. I was told they hoped to get it fixed later today. They had no contingency plan and had made no arrangements for guests to shower at a local gym or another Marriott property. A hotel with no water. When I asked if they planned to provide guests with a discounted rate or Bonvoy points (at a minimum!), they said they would not do so. I then went to breakfast and asked for cafe con leche. I was brought some sort of coffee with cinnamon and a LOT of sugar. The server said he thought I may like a "special" coffee. He may have meant well but being a diabetic, I definitely did not want 8 tbsp of sugar in my coffee. This was my first time at a hotel where they decide what you will drink for breakfast and not what the guest orders. Very strange. I spent the day with clients and came back to the hotel which luckily had water now. I tried to order room service but the phone wasn't working so I went to the front desk to try and get it fixed. They never sent anyone despite twice telling me they would. I then went to the bar to order a quick meal. I was given a menu and then the server disappeared. This entire process took 45 minutes and I still hadn't placed my order. I finally found an employee who was willing to help me. I ordered a burger and it was brought to my room. If you come here thinking this is a five-star hotel as one would expect from a JW Marriott, you will be sorely disappointed. This morning I asked for the names of the Room Service Manager and the General Manager. I was given a business card and told they would call me as soon as possible. So far nobody has called. Please think twice about staying here. There is a Westin, a Hilton, a Novotel and a DoubleTree literally across the street. Better to stay at one of those if your travels bring you to Santa Fe.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Find another hotel. This hotel is an embarrassment.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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nagytibi wrote a review Jun 2023
Budapest, Hungary566 contributions239 helpful votes
Nice hotel in the Santa Fe business district next to a shopping mall. It is far from the city center. The room was spacious, comfortable and clean. Housekeeping team did a poor job during my stay with restocking the consumables: I received shower gel only on the 3rd day, it required multiple follow-ups to change the towels after 3 nights, etc. The breakfast was average but at least it had local favours.
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Date of stay: July 2022
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM JW Marriott Mexico City Santa Fe MM, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Jun 8, 2023
Dear Nagytibi, Thank you very much for your feedback and for choosing JW Marriott for your stay in Santa Fe, the opinion of all our guests regarding our services is always the most valuable thing for us. I can assure you that everything you tell us about your experience will be a great tool for our continuous improvement. Looking forward to welcoming you on your next visit, we remain at your service. Cordially yours, Miguel Hernández, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PaulSEA1 wrote a review May 2023
Seattle, Washington176 contributions186 helpful votes
Nice property, warm pool, nice hot tub, helpful staff, executive lounge stocked with food and non-alcoholic beverages all day, mostly functional room. 2 free alcoholic drinks per guest between 6pm and 8pm in executive lounge. Great bed, nice linens and towels, nice room furnishing. Location in the Santa Fe area is very particular. Not central to CDMX but very convenient to the Santa Fe business and residential area. A few blips: -Hot water was unavailable each afternoon from about 2pm until 8pm. -Night club in hotel or vicinity - I couldn’t tell - boom boom boom until early am. -In the middle of the night - 4am - very lout carpet cleaning in hallways -Executive lounge wrote a $0 bill for each visit, basically asking for tips -Only bottom shelf wine available in bar -It took 3x contact with the front desk for service request. Each time front desk was pleasant and said “yes” but then didn’t follow through until 3rd time when I asked for the service asap. -It is very difficult to get to the hotel without a pass and automobile that gets you onto the Supervia. Only automobiles with electronic pass allowed, no motorcycles, no cash toll. -Room wiring is a bit outdated with few outlets. The JW Marriott brand consistently sits in the above average category but keeps enough blips to not be confused with luxury brands.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from GM JW Marriott Mexico City Santa Fe MM, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded May 8, 2023
Dear PaulSEA1, Thank you very much for your feedback and for choosing JW Marriott for your stay in Santa Fe, the opinion of all our guests regarding our services is always the most valuable thing for us. I can assure you that everything you tell us about your experience will be a great tool for our continuous improvement. Looking forward to welcoming you on your next visit, we remain at your service. Cordially yours, Miguel Hernández, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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alivie wrote a review Apr 2023
Penang Island, Malaysia3 contributions
Thanks to Roberto and David for the attentive and pleasant service at breakfast - Jesus for resolving any matters at check out and all the drivers during the week. Good atmosphere and service in general
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM JW Marriott Mexico City Santa Fe MM, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Apr 18, 2023
Dear Guest, Thank you for sharing your experience on Trip Advisor! It is very pleasing to read your comment about your recent visit to the JW Marriott Santa Fe, we will extend our congratulations to Roberto, David and Jesus, we look forward to your next visit. Yours sincerely, Miguel Á. Hernández General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Traveler wrote a review Mar 2023
Cabo San Lucas, Mexico3 contributions1 helpful vote
I generally stay at the St. Regis Hotel when I travel to Mexico City for business. This time I decided to try the JW Sante Fe Hotel and I was nicely surprised. The rooms are modern, clean, spacious and so comfortable. I had booked a junior suite & I was upgraded to a master suite. I slept great and the service was outstanding. From the time of my arrival to check out ; I was treated with warm , professional and friendly staff. I am thrilled that I have two options on my next trip to Mexico City in three weeks. Extra thank you to the front desk manager Jesus & the concierge for making my stay effortless, comfortable and unforgettable. They made my stay feel “like home away from home”. I will definitely return for many more trips and I highly recommend this hotel.
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Date of stay: March 2023Trip type: Traveled on business
Room Tip: The suites are worth it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from GM JW Marriott Mexico City Santa Fe MM, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Apr 18, 2023
Dear Guest, Thank you for sharing your experience on Trip Advisor! It is very pleasing to read your comment about your recent visit to the JW Marriott Santa Fe, we will extend our congratulations to Jesus and Concierge, we look forward to your next visit. Yours sincerely, Miguel Á. Hernández General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christian N wrote a review Feb 2023
Orange County, California21 contributions26 helpful votes
To the Executive Lounge staff at the JW Marriott Santa Fe, I want to extend my deepest gratitude and appreciation for your outstanding service. Juan in particular embodies the true meaning of exceptional customer service and hospitality. I have been coming to Mexico and staying year after year at the JW because of the service I have received from him and the team. Juan goes above and beyond in ensuring the customers needs are met and exceeded. I cannot thank Juan and his management team enough for making my stay more than amazing! As an Ambassador Bonvoy Elite member and corporate executive, I applaud the JW Marriott Santa Fe for their consistent level of service excellence and I look forward to my next stay. Mr. Nielsen
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM JW Marriott Mexico City Santa Fe MM, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Feb 2, 2023
Dear Mr. Nielsen, Thank you for sharing your recent experience with the Trip Advisor community, thank you very much for your kind comment highlighting good points of the hotel, it also gives us great pleasure to know that your visit has been very pleasant, we look forward to your next visit. Cordially yours, Daniel Sanchez, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$162 - $257 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityÁlvaro Obregón District / Santa Fé
NUMBER OF ROOMS
221
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JW MARRIOTT HOTEL MEXICO CITY SANTA FE $116 ($̶2̶7̶7̶) - Prices & Reviews

Frequently Asked Questions about JW Marriott Hotel Mexico City Santa Fe
Which popular attractions are close to JW Marriott Hotel Mexico City Santa Fe?
Nearby attractions include Garden Santa Fe (0.3 miles), Bar27 Santa Fe (0.3 miles), and Neopolis (0.3 miles).
What are some of the property amenities at JW Marriott Hotel Mexico City Santa Fe?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Mexico City Santa Fe?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Mexico City Santa Fe?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Hotel Mexico City Santa Fe?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to JW Marriott Hotel Mexico City Santa Fe?
Conveniently located restaurants include Texas Roadhouse Santa Fe, Quattro, and CúA Culinary Artisans Restaurant.
Are there opportunities to exercise at JW Marriott Hotel Mexico City Santa Fe?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does JW Marriott Hotel Mexico City Santa Fe have airport transportation?
Yes, JW Marriott Hotel Mexico City Santa Fe offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Mexico City Santa Fe?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Mexico City Santa Fe offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Mexico City Santa Fe?
The staff speaks multiple languages, including English and Spanish.