JW Marriott Hotel Mexico City Santa Fe
641 reviews
#27 of 416 Hotels in Mexico City
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Room & Suite (66)
Dining (24)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Mexico City Santa Fe
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#27 of 416 hotels in Mexico City
Location
Cleanliness
Service
Value
Travelers' Choice
Welcome to JW Marriott Hotel Mexico City Santa Fe, a luxury hotel in Mexico City's most modern district. Our Mexico City hotel's privileged location at the heart of Santa Fe will give you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Some of the city's most notable corporations and universities are all just steps away.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English, Spanish
Location
Full view
70Somewhat walkable
Grade: 70 out of 100
78Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
Contact
Avenida Santa Fe 160 Col Santa Fe, Mexico City 01219 Mexico
Name/address in local language
Getting there
See all nearby hotels
641Reviews8Q+A79Room tips
Reviews
Traveler rating
- 424
- 140
- 35
- 18
- 24
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Popular mentions
Edher, our server in the hotel restaurant, was the picture of professionalism. So polite, prompt and willing to help in every way possible. We are immensely thankful. The staff at the front desk, and the bell captains also were incredibly professional. What a pleasure
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Date of stay: March 2020Trip type: Traveled with family
Helpful
Response from GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Mar 9, 2020
Dear Q553MUelizabethb, Thank you for sharing your experience in Trip Advisor! Thank you for your kind comment about your recent stay with us, Edher without a doubt give a personalized touch in each guest service, we will gladly extend the congratulations to him and the JW Marriott Santa Fe Staff Cordially Miguel A. Hernandez Managing Director
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+1
During my stay I ran into some very lovely and helpful people that represent this hotel to the highest level, including Cesar (at the bell-desk), and Andre (at the Front desk). These people most notably stand out for being exceptionally helpful with their exemplary service. But there also were other issues that I felt reflected quite poorly on the quality of this hotel. This mainly concerns housekeeping issues. Upon my check-in at the hotel I was assigned room # 1010. Although the room appeared at first glance to be clean, upon further investigation I noticed that the carpeting was extremely dirty and stained in many areas (see attached photos). It was severely stained in areas where a person would normally place their bare-feet as they would alight from bed. Immediately I went down to the front desk to inform them of my findings and requested that I be moved to a new room. I was told that the hotel was in a sold-out status and that I would not be able to be moved from my room until the next morning. I was annoyed since the last thing I wanted to do was to sleep in a room that was not satisfactorily cleaned. I found it puzzling that if a room had stained carpets, that the housekeeper, or the housekeeping supervisor would not report the room's carpeting for a deep-clean carpet shampoo prior to re-occupying the room again. The next day, however, I was moved to room # 1014, which did not have any issues regarding stained carpeting, what I experienced in this room, however, was filth beyond what I would have ever expected. The corners of the bathroom was disgusting. It seems as though the housekeeping department, rarely, if ever, vacuums the bathroom (actually when I noticed the housekeeper in the hallway with her cart, I did not see that a vacuum accompanied her cart, is it possible that the rooms are not vacuumed on a daily basis?). The corners of the bathroom were full of hair and dirt (see photos), the floor tile behind the commode appears to never have been cleaned. It seemed to be stained by what appeared to be urine. The shower had a mildew odor, and the sink (even though it was reported twice to maintenance) drained extremely slowly. Finally, every morning for breakfast I dined at Cua Restaurant. I found the food to be of high quality, and quite tasty. I also found the waitstaff to be very helpful. What I found very disappointing was the cleanliness (cleanliness again) of the dining room. I had breakfast here daily during my stay. Every day that I was seated the seats were full of crumbs from the previous patron. Underneath the tables were crumbs, butter pats, and sometimes large pieces of bread, and the like. I found it amazing that the hostess would continue to seat me at tables that had these crumbs without a care as to the fact that they were seating me at these uncleaned tables and chairs. I myself had to brush off the chairs each morning before sitting in them. I expect that a JW Marriott Hotel should never have any of the problems that I described above. I did personally write to the hotel's General Manager (Mr. Miguel Hernandez) to explain my experiences, and even though I endured two rooms that were both less than acceptable, the reply I received from the GM was unsatisfactory. His response was "I will have a meeting tomorrow with our Restaurant Manager and our Housekeeping Manager to review and correct these failures immediately." OK. That's very nice, but meanwhile I stayed at this hotel for four nights, and spent good money while staying there, and the GM will see to correcting the hotel issues for the next guest?? What about the guest that just stayed there and paid for a room that should have never been rented out in that condition? The GM should have stood behind the hotel's downfalls, but instead did nothing.…
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Date of stay: October 2019
Value
Cleanliness
Service
Helpful
Response from GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Dec 3, 2019
Dear Mr. Rory1100 Thank you for taking the time to share your recent experience at the JW Marriott Hotel Mexico City Santa Fe. While it was disappointing to read that your stay with us fell short of your expectations, we are grateful to learn more about your stay. Our aim is to provide all guests with an unforgettable hotel experience and your honest and timely report is an important part of that process. We sincerely apologize for our shortcomings and will share your feedback with the appropriate hotel team. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Mexico City. Sincerely, Miguel A. Hernández General Manager JW Marriott Mexico City Santa Fe mhernandez@grupodiestra.com 52927272
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+1
To all who wish to stay in Santa Fe, don’t even think twice if you choose to stay at the JW Marriott City Santa Fe. You will not only find the great people and their best in class service but also the rooms, buffet, car service, you name it.... I would like to give kudos to “Venjoseph Diaz” for his special above and beyond customer service and how polite and humble he is. I had a greater experience this time from when I was here last... If you wish to coordinate anything with him in advance, please reach out to him via email at jwsf.vdiaz@grupodiestra.com Thank you Venjoseph as his team for such a great experience during my 5 night stay. Can’t go wrong selecting you guys. Best regards, Angel
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Date of stay: October 2019Trip type: Traveled on business
Helpful
Response from GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Nov 15, 2019
Dear Angel, Thank you for sharing your experience in Trip Advisor! Thank you for your kind comment about your recent stay with us, Venjoseph Diaz, Front Desk Manager, without a doubt he´s always willing to help the guests in what they need, give a personalized touch in each guest request, we will gladly extend the congratulations to Venjoseph. The entire JW Marriott Santa Fe team strives for each guest to feel very comfortable with us Cordially Miguel A. Hernandez Managing Director
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I have stayed at the JW Marriott in Santa Fe a couple of times and it is a great option in the area, I have stayed for business but would also recommend it for pleasure; although it is not in the heart of the touristic area, it is not difficult to get to those places and you will be in a very nice zone; there is a mall next door and plenty of nice restaurants to choose from. The hotel is contemporary, has a very nice bar in the lobby and the two restaurants (Italian and Mexican / International) are both excellent. The breakfast buffet is fabulous, lots of options to choose from and delicious food both Mexican, as well as regular breakfast dishes. Rooms are extremely comfortable and modern, Nespresso machine and good minibar. The bed was amazing, I always have a hard time sleeping in hotels and I could have a great night sleep at the JW. Service is also very good all over the hotel. The only suggestion I have is to look into the water pressure in the shower, it is really light, which is not very comfortable, nothing that you cannot handle but if they can fix it, the whole experience will be just perfect!…
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Date of stay: October 2019Trip type: Traveled on business
2 Helpful votes
Helpful
Response from GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Nov 15, 2019
Dear MOrdonez17, Thank you for sharing your experience in Trip Advisor! Again thank you for your kind comment about your recent stay with us, it's correct we are not in the tourist area but I totally agree with you it is a very nice area in which the hotel is located. I also like to read your comment and know that your stay was totally pleasant from the room, food, hotel etc. We will gladly take your comment about the water pressure, so your next visit will be perfect. Cordially Miguel A. Hernandez General Manager
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Arrived late and tired. The staff was very helpful. Immediately was offered a complimentary drink and check in was very quick. I don’t think I said my name even once, but at least three people called me by it within the first five minutes and several more times during the rest of my stay. The room was impeccable, the temperature perfect, the bed comfortable. I hosted a meeting at the CuA restaurant in the morning and both my guests and I were impressed with the buffet breakfast selection. Definitely five ⭐️s.
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Date of stay: August 2019Trip type: Traveled on business
Value
Service
Sleep Quality
Helpful
Response from GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded Sep 5, 2019
Dear Panchobook, We want to thank you for taking the time to share your travel experience with the TripAdvisor Community. I am glad to know that we made it totally special for you, that's really what "The JW Treatment" is about our guests being recognized and making them feel at home. We thank you for your preference and look forward to hosting you once again in the near future. Sincerely, Miguel A. Hernández General Manager
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PRICE RANGE
$124 - $234 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityÁlvaro Obregón District / Santa Fé
NUMBER OF ROOMS
221
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Claim Your Listing Frequently Asked Questions about JW Marriott Hotel Mexico City Santa Fe
Which popular attractions are close to JW Marriott Hotel Mexico City Santa Fe?
Nearby attractions include Garden Santa Fe (0.3 miles), Neopolis (0.3 miles), and Cinépolis VIP Samara (0.1 miles).
What are some of the property amenities at JW Marriott Hotel Mexico City Santa Fe?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Mexico City Santa Fe?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Mexico City Santa Fe?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Hotel Mexico City Santa Fe?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to JW Marriott Hotel Mexico City Santa Fe?
Conveniently located restaurants include Quattro, CúA Culinary Artisans Restaurant, and Restaurante Villa Maria.
Are there opportunities to exercise at JW Marriott Hotel Mexico City Santa Fe?
Yes, guests have access to a pool and a fitness center during their stay.
Does JW Marriott Hotel Mexico City Santa Fe have an airport shuttle?
Yes, JW Marriott Hotel Mexico City Santa Fe offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Mexico City Santa Fe?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Mexico City Santa Fe offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Mexico City Santa Fe?
The staff speaks multiple languages, including English and Spanish.