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Krystal Urban Aeropuerto Cd de Mexico

Priceline$53*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Krystal Urban Aeropuerto Cd de Mexico
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386 Reviews from our TripAdvisor Community

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There are newer reviews for Krystal Urban Aeropuerto Cd de Mexico
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Showing 172: English reviews
Guatemala City, Guatemala, Guatemala
Reviewed September 14, 2015

in the middle of a trip I had a layover in Mexico City. My flight arrived at 10pm so I needed a shuttle service to ensure some sort of security, and with a very short layover it seemed senseless for me to acquire Mexican Pesos, so I was looking for a package deal - a room with a shuttle included...

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Helpful?
2Thank Paul C
CoubleTreeMex, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review

I appreciate your sincerity, and I can assure you we will work on the items you have listed, with immediacy. It is very unfortunate that this happens to you, and we really offer our more sincerest apologies to you, we work harder to improve our services to offer a rewarding expirience. About the charge I have to tell you that...

Toronto, Canada
Reviewed September 7, 2015

Spent a fantastic week at this hotel/city and things couldn't have been better. The staff was very friendly and helpful, even with the language barrier in some cases. Special thanks to Daphne in the diningroom and my shuttle driver who got me to and from the Palacio de los Deportes every day for the FIBA tournament.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank masteeves
CoubleTreeMex, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review

Thank you for staying with us! We are honored to know the our staff at the DoubleTree by Hilton Mexico City Airport Area offer you great service during the month that you stay with us, It’s great to hear that they made your stay an unforgettable experience, I am going to let them know they give the extra mile and...

Orlando, Florida, USA
Reviewed September 1, 2015

Great choice if you need to stay close to the airport and have early morning flights. Very clean hotel, comfortable beds, good food served by Restaurant (Argentinian theme so good cuts of beef), and efficient shuttle service to/from airport.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank DaveT5963
CoubleTreeMex, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review

We appreciate your comments and we are happy to read that you had an excellent experience with us. Your comments about our location, restaurant, facilities and services will be shared with our Team Members, so we can continue filling the Earth with the light and warm of our hospitality. Thank you for sharing your experience and it will be a...

Bellingen, Australia
Reviewed August 31, 2015

We were met at the airport which was helpful and free transfer to and from the hotel were offered. The Hotel is comfortable and quiet. Room service had a good menu and service was fast. The staff at reception were very helpful and friendly.

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Helpful?
Thank HOOKED ON FIJI
CoubleTreeMex, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review

First of all I want to thank you for taking the time to write a review of your recent visit to our property. I am happy to read that your stay in general, was excellent. And it is also important to know that our team members were friendly and attentive. Guests feedback is truly important to improve our services. Thank...

Manzanillo
Reviewed August 19, 2015 via mobile

We often overnight in Mexico City when travelling by air. We decided to stay at the DoubleTree last night because I'm tired of staying at the Camino Real as it's overpriced and long overdue for a renovation; it's tired! Anyway, after we cleared customs we phone the hotel who promptly sent a car to pick us up outside Terminal 1....

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Helpful?
Thank KIWIZLO
CoubleTreeMex, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review

Thank you for taking the time to write a review about our hotel! It’s wonderful to know that the cleanliness of your room were up to your expectations, our main priority iis the comfort of our guest and to fill their necessities. We are proud to know that housekeeping and concierge staff were helpful and attentive during your stay I...

Cd. Juarez, Mexico
Reviewed August 18, 2015

I returned to this Hotel in Mexico City in the Airport Area, and it was a great experience.... even though I Just stay for one night everything was excellent!! the airport service transportation was very efficient, the driver very helpful and kind... The check in process very efficient too and the rooms, a always very comfortable to rest.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Rigoberto E
CoubleTreeMex, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review

First of all I want to thank you for taking the time to write a review of your recent visit to our property. I am happy to read that your stay in general, was excellent. And it is also important to know that our team members were friendly and attentive. Guests feedback is truly important to improve our services. Thank...

Phoenix, Arizona
Reviewed August 16, 2015

This is a fantastic hotel! Very clean. Front desk and security are very friendly, great customer service skills. Security is top notch, you may only go up to your room with your room key, or else elevator won't work. Restaurant is pretty pricey for the location. There are a lot of vendors across the street where you can eat great...

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Helpful?
1Thank RSM1974
CoubleTreeMex, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review
Google Translation

Agradecemos su preferencia por DoubleTree by Hilton Mexico City Airport Area, pude revisar su encuesta y estamos felices en saber...

California
Reviewed July 30, 2015

The staff at this hotel go above and beyond to make your stay comfortable. Special kudos to Daphne i the breakfast area. We were a large party and she was on top of things making sure everyone was taken care of. Excellent size rooms. Best of all, room service is prompt. One detail... No pool, but that's ok.

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Helpful?
Thank lalotp
DoubleTreeMex, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review

First of all I want to thank you for taking the time to write a review of your recent visit to our property. I am happy to read that your stay in general, was excellent. And it is also important to know that our team members were friendly and attentive. Guests feedback is truly important to improve our services. Thank...

Denison, United States
Reviewed July 27, 2015

I was traveling with 11 others and we missed our connecting flight. We were not able to get on another flight and this hotel was recommended by the travel agent. Lino and Sara were wonderful to deal with. They helped us get the room situation worked out, helped to store luggage, arrange the morning shuttle and the rooms were clean...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Lloyd R
DoubleTreeMex, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review

Thank you for staying with us! We are honored to know the our staff at the DoubleTree by Hilton Mexico City Airport Area offer you great service during the month that you stay with us, It’s great to hear that they made your stay an unforgettable experience, I am going to let them know they give the extra mile and...

Saltillo, Mexico
Reviewed July 26, 2015 via mobile

I travel quite a lot an in case of Mexico City, this hotel is always my first choice. Not only because the HH points, the brand or the delicious welcome cookie, the spacious rooms and comfortable beds, but the superior and beyond expectations quality of attention and service from each and every one of the personnel at this hotel. Even...

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Helpful?
Thank JDStefano
DoubleTreeMex, Guest Relations Manager at Krystal Urban Aeropuerto Cd de Mexico, responded to this review

Thank you for staying with us! We are honored to know the our staff at the DoubleTree by Hilton Mexico City Airport Area offer you great service during the month that you stay with us, It’s great to hear that they made your stay an unforgettable experience, I am going to let them know they give the extra mile and...

Questions? Get answers from hotel staff and past guests. Ask a question

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel Mexico City Airport Area, set in Mexico City’s commercial area, just 15 minutes from Terminal 2 at Benito Juarez Mexico City Airport (MEX). Take a trip to the nearby Six Flags park or indulge in some retail therapy at Parque Tezontle Mall. Let our friendly staff welcome you with a freshly baked DoubleTree cookie at check-in, and show you to your homely guest room or suite. All accommodations at this Mexico City hotel feature warm, modern décor and premier amenities, to ensure a comfortable stay for every guest.Stay at this Mexico City hotel and enjoy top amenities. Maintain your fitness routine in the hotel’s large fitness center with a range of equipment, including both cardio machines and weights. Stay on top of work in the business center, fully equipped with high-speed internet access, fax, printing and photocopying capabilities. Host your meetings and events in the hotel’s 7,500 sq. ft. of flexible meeting space. Wind down after a long day in the hotel’s restaurant, La Hacienda, which offers succulent steaks in a homely, contemporary setting ... more   less 

Additional Information about Krystal Urban Aeropuerto Cd de Mexico

Address: Cerrada Javier Rojo Gomez 630, Mexico City 09360, Mexico (Formerly DoubleTree by Hilton Hotel Mexico City Airport)
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $53 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Krystal Urban Aeropuerto Cd de Mexico 3.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Krystal Urban Aeropuerto Cd De Mexico Mexico City
Hotel Style:
#21 Family Hotel in Mexico City
#23 Business Hotel in Mexico City
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Questions & Answers

Here's what travelers have asked, with answers from Krystal Urban Aeropuerto Cd de Mexico staff and other travelers.
8 questions
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Questions? Get answers from Krystal Urban Aeropuerto Cd de Mexico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“whe booking make sure its by the airport this one is not”
waytowayne, Apr 6, 2017 | Read review
“Son buenas en general”
Pamchic, Feb 25, 2017 | Read review
“You close the curtains at night but they never completely close in any hotel. Just enough of a crack to let through too much light sometimes. Take a hangar out of the closet. The one that you use for hanging slacks. Use the clips on the hanger to close both curtains together leaving no room for light to come though. (airline crew trick)”
romlees, Apr 17, 2016 | Read review
“Rooms on the second floor have automatic heating”
ermes73, Feb 8, 2016 | Read review
“Do not go there. The loctaion is in a very dangerous neighborhood.”
800darcys, Jan 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Priceline
$53* /night
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HotelQuickly$67
Hotels.com$66
Booking.com$66
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*Disclaimer
Prices are for 1 room, 2 adults
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