Krystal Urban Aeropuerto Cd de Mexico
538 reviews
#65 of 416 Hotels in Mexico City
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Cerrada Javier Rojo Gomez 630, Mexico City 09360 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Dining (9)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 01/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Krystal Urban Aeropuerto Cd de México
Updated 01/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#65 of 416 hotels in Mexico City
Location
Cleanliness
Service
Value
Travelers' Choice
Welcome to Krystal Urban CDMX airport area, located just 25 minutes from the Benito Juarez Airport (MEX). We pick you up and take you back for free. Take advantage of the cultural, sports and entertainment offer that you can find 15 minutes away in El Foro Sol, Palacio de los Deportes and the new baseball stadium. Enjoy a shopping therapy in Parque Tezontle shopping center located just in front of our hotel or visit one of the largest markets in the world CEDA and live the folklore and color of Mexico City. All rooms have first class amenities to ensure your comfort, with our gym and business center you can continue with your daily routine, also you can holds meetings and events with a total of 700 square meters of space and meet our restaurant R1 which will be ready to impress you with our KUA steak, and follow the best sporting events in our Lobby bar.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Restaurant
Free airport transportation
Business Center with Internet Access
Conference facilities
Baggage storage
Secured parking
Wifi
Breakfast available
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Spanish
Location
Full view
Contact
Cerrada Javier Rojo Gomez 630, Mexico City 09360 Mexico
Name/address in local language
Getting there
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538Reviews14Q+A25Room tips
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I'm originally from Brazil but since I've been a flight attendant I have my share of knowing well about hotels and customer service around the world. I had to stay near the Airport for 5 nights and I couldn't be happier of my choice! The staff: driver, recepcionists, kitchen staff, cleaning staff: all of them! They were EXCELLENT! Always helping me with everything I needed and being patient with my Spanish, which isn't very good. The room is REALLY GOOD. Great space, equipments, lights, blackout curtains (the way flight attendants like it!). The bathroom is also AMAZING. If you ever come to Mexico City, look no further: this is the place to stay!
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Date of stay: March 2021Trip type: Traveled solo
Helpful
We stayed here for a few days during a trip to Mexico City. I called them and made arrangements for the shuttle service from the airport since I didn’t receive a reply to an email I had sent. The shuttle service was great for both the pickup and drop off. The hotel was clean and the bed was comfortable. There is a restaurant at the hotel which had good food and service. All of the staff were nice and I really appreciated them printing out my lab results for my flight home. There was shopping nearby that we could walk to, just had to be careful crossing the street because of the traffic.
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Date of stay: February 2021Trip type: Traveled with family
Helpful
My husband and I travel to Mexico quite often, we have stayed at this hotel 6 times over the past 2 years. Honestly, I love this hotel because of the airport shuttle, the neighborhood being right across from Walmart and so many food locations. We do a lot of shopping at The Central de Abastos and that is within 2 minutes of this hotel. The staff has always been great and helpful. Helping with suitcases, airport shuttles, meals, etc. The beds are comfortable and the noise level is practically none. We came in July, and we were told that the reservation only covered the 2 adults that were listed and somehow my kids were not on the reservation, we made the reservations beginning of July. For them to spend the night, Gustavo told me it was 500 MXN pesos to have them stay. Really? I have never had this before, but okay here's 500 pesos in cash. It was certainly weird, I have never heard of charging for kids. I went on the website that night and the price is exactly the same if I had 0 kids to 2 kids. But what was done was done. We went on our 3 week vacation to another part of Mexico and we had our return reservation for 2 days at the end. While on the vacation, I decided to add on one more day, on that reservation, even though it's the same price I had 2 adults 2 kids. We return and we get our room for our family of 4 with 2 towels, awesome. We were fine the first day checking in with a sweet girl, second day we get back and "Ring, Ring" it's Gustavo calling me in my room, saying I need to come downstairs to pay for my children immediately. He proceeds to show me the 2 reservations, and I now needed to pay 1000 MXN pesos for the 2 nights for my kids. You tell me, Thursday night with the 2 adults 2 kids is 659.22 pesos, now fri and sat is 1459 pesos and you still want another 1000 pesos!!! He was so strict on it and there was nothing I could do, I paid it on a credit card. Honestly, I felt as so strict as he was and after me, I honestly don't even know if this money is for the hotel or for him personally. There are so many hotels in Mexico City and to put up with this abuse, no thanks, I'll take my family and money elsewhere. I'm sorry to the rest of the employees who have been outstanding over the past 2 years. My drivers to go back to the airport were super awesome! Gustavo and his his extra 1500 MXN pesos charging for kids, they're not even adults, that is enough for me!…
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Date of stay: August 2020
Rooms
Service
Sleep Quality
2 Helpful votes
Helpful
I had a booking and arrived tired after a long travel day, just to find out that they were overbooked and did not gave me the room or any option. The girl at the front desk did not care much about the issue. It was frustrating because the room was fully paid
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Date of stay: March 2020Trip type: Traveled solo
2 Helpful votes
Helpful
Response from Christopher Sandoval, Propietario at Krystal Urban Aeropuerto Cd de México
Responded Apr 13, 2020
Dear Ramón C, first of all thank you very much for taking the time to leave us a comment, for us this is very valuable, because it helps us improve our service. First of all an apology for the cancellation of your reservation this sometimes happens when it is done through a travel agency but the guarantee card cannot be verified, so the reservation has to be released. We will follow up on your case so that we can know exactly what happened and we hope you will give us a second chance so that you can see the improvements that were implemented based on your comment.
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Customer service was great and the bed was so comfortable, would come back without a doubt. It was pretty centralized and we had a v.i.p.s. restaurant across the street. Even though it was on a very busy street their was no noise at all
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Review collected in partnership with this hotel
Date of stay: November 2019Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from sandovaldivieso, Community manager at Krystal Urban Aeropuerto Cd de México
Responded Nov 20, 2019
Degdental thank you very much for taking the time to leave a comment for us this is very valuable, we are very happy to read that you discovered a personalized service by our staff and that you could enjoy the comfort of our beds, in addition to our location It was pleasant and that our anti-noise windows gave you the precious silence so that you had an unforgettable experience of rest. We hope to see you soon again.
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PRICE RANGE
$50 - $82 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
DoubleTree by Hilton Hotel Mexico City Airport
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityIztapalapa
NUMBER OF ROOMS
96
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Claim Your Listing Frequently Asked Questions about Krystal Urban Aeropuerto Cd de México
Which popular attractions are close to Krystal Urban Aeropuerto Cd de México?
Nearby attractions include Parque Tezontle (0.4 miles).
What are some of the property amenities at Krystal Urban Aeropuerto Cd de México?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
What food & drink options are available at Krystal Urban Aeropuerto Cd de México?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Krystal Urban Aeropuerto Cd de México?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Krystal Urban Aeropuerto Cd de México?
Conveniently located restaurants include La Vicenta Tezontle, Gino´s Ristorante Parque Tezontle, and La Antigua Bodega.
Are there opportunities to exercise at Krystal Urban Aeropuerto Cd de México?
Yes, guests have access to a fitness center during their stay.
Does Krystal Urban Aeropuerto Cd de México have an airport shuttle?
Yes, Krystal Urban Aeropuerto Cd de México offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Krystal Urban Aeropuerto Cd de México?
Yes, dry cleaning and laundry service are offered to guests.
Does Krystal Urban Aeropuerto Cd de México offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Krystal Urban Aeropuerto Cd de México?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Krystal Urban Aeropuerto Cd de México?
Many travelers enjoy visiting National Palace (Palacio Nacional) (5.0 miles), Banos Medicinales del Penon (3.8 miles), and Ayuntamiento (5.0 miles).