Avenida Javier Rojo Gomez 630 Col. Leyes de Reforma, Mexico City 09360 Mexico
E-mail hotel
Lowest prices for your stay
$72
Free cancellation until 04/06/23
$97
Only 1 left at
$49
Free cancellation until 04/06/23
Hotels.com$70
Travelocity$70
Hurb$97
View all 16 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (157)157
Room & Suite (45)
Dining (14)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#58 of 477 hotels in Mexico City
Location
3.8
Cleanliness
4.6
Service
4.4
Value
4.2
Travelers' Choice
Welcome to Krystal Urban CDMX airport area, located just 25 minutes from the Benito Juarez Airport (MEX). We pick you up and take you back for free. Take advantage of the cultural, sports and entertainment offer that you can find 15 minutes away in El Foro Sol, Palacio de los Deportes and the new baseball stadium. Enjoy a shopping therapy in Parque Tezontle shopping center located just in front of our hotel or visit one of the largest markets in the world CEDA and live the folklore and color of Mexico City. All rooms have first class amenities to ensure your comfort, with our gym and business center you can continue with your daily routine, also you can holds meetings and events with a total of 700 square meters of space and meet our restaurant R1 which will be ready to impress you with our KUA steak, and follow the best sporting events in our Lobby bar.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Restaurant
Free airport transportation
Business Center with Internet Access
Conference facilities
Baggage storage
Secured parking
Wifi
Breakfast available
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Spanish
Hotel links
Location
Contact
Avenida Javier Rojo Gomez 630 Col. Leyes de Reforma, Mexico City 09360 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $13/day
602Reviews20Q+A26Room tips
Reviews
Traveler rating
- 305
- 174
- 67
- 33
- 23
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
This was our go-to airport hotel pre-pandemic. However, this past visit will be our last. The title of the review says it all. Additionally, there were dirty room service trays in the hallway that were there on arrival and not cleared up during our stay. Intake staff were friendly and reassigned a new room, but no offer of refund or compensation was made. Horrifying experience. We will never return.
Read more
Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Enjoyable stay. Front Desk personnel were very professional and courteous. Clean rooms and clean property. Parking was available which was a nice unexpected bonus. Front desk staff member Miroslava delivered delightful service.
Read more
Date of stay: May 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Our stay was very enjoyable The food in the restaurant is delicious Arturo and Albert are very helpful, friendly and very polite and professional, they provide excellent service We were also provided with an excellent driver, Miguel. He is a very competent driver, very friendly and informative. 5 stars overall.
Read more
Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Price okay Location could be better Food okay, I preferred outside the hotel . House keeping .. awesome 5 star Management .. poor Communication.. poor Front desk needs to be trained to address the guest with their name instead of saying “Hey Lady “ Would I come back ? No .. because communication is everything in any relationship personal or business .
Read more
Date of stay: February 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had a good experience. We just needed a place for one night to wait for our connecting flight and this hotel has a free shuttle with very helpful drivers. We landed and meet at the agreed gate and they were on time. The checkin was fast and friendly. The room was nice and the bed super comfortable. Big shower. Good food at the restaurant at reasonable prices, free breakfast, and very nice and friendly customer service, Adrian and Dayanira were our waiters, but in general all the staff was super nice. Clean hotel
Read more
Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alejandro Ruiz de la Vara, Propietario at Krystal Urban Aeropuerto Cd de México
Responded Nov 29, 2021
Thank you very much for your opinion. We are happy that your stay has been very pleasant Have a great day!!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Exceedingly good. Great people always ready to help. The shuttle to and from the airport is reliable 24h and takes~20min. The temporary closing of the gym can be substituted by running on the emergency stairs, which fit very well the purpose (actually the best you can imagine), nobody will disturb you. Room internet is fast (over 100MB), the shower is good and the food at the restaurant is delicious! (although they are super-scared of covid and you are served by waiters in double/triple face layer, which is kind of a fun experience) . I would definitely recommend this hotel.
Read more
Date of stay: October 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alejandro Ruiz de la Vara, Propietario at Krystal Urban Aeropuerto Cd de México
Responded Nov 29, 2021
Very good day: It is very comforting to have positive comments like yours. We hope to have the opportunity to welcome you again. Have a great day!!!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed here many times, when I need to spend the night near MEX. About a 10' Uber ride, it plunges you into a realm of silence, comfort and calm in the midst of a bustling and unattractive neighborhood. The beds are super comfortable, rooms are big, bathrooms and hallways modern and sparkling clean. I also recommend the restaurant, which offers great food at reasonable prices. Our waitress, Deyanira, was superb; attentive, nice and efficient.
Read more
Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alejandro Ruiz de la Vara, Propietario at Krystal Urban Aeropuerto Cd de México
Responded Nov 29, 2021
We are pleased to know that when you visit Mexico City you choose us We will send your comments to Deyanira We want to continue serving you for many years to come. Until next time!!!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had arrived in Mexico City after a long flight. We called the hotel from the airport and were told where to wait for the shuttle to pick us up. At the airport, the shuttle pick-up and drop-off is in Terminal 1 just outside at Gate 4. Look out for the van with the hotels name on it. The ride took us about 15 minutes in rush hour and bad weather. The driver was a great driver and went above and beyond with our many rather heavy luggage pieces. Also, when we were dropped off at the bus terminal for the second leg of our trip the driver (Lino) came back after a while (we thought that he had left already after dropping us off) to inquire if we needed anything else and if everything was alright. Everyone at the hotel, the entire staff is extremely polite, well-intentioned and helpful. The location in the area called Rojo Gomez is possibly not the best, but it's also nothing to be scared off. We thought it was safer not to go for a walk at night other than across the street to the Mega Supermarket. It's not a fancy supermarket, but it has a very good selection, is affordable and there are two ATM machines (Scotia Bank and HSBC) for money withdrawal. Yes, Rojo Gomez is a low-income area, but it's not excessively dangerous. That was our impression. In a time when many folks are out of work due to the pandemic use common sense is more important than ever. Blend in, keep a low profile and you'll be fine. By the way, public transport is across the street and very easy to use. People are very friendly and helpful. At the reception, a rechargeable public transport card is available. At the station across the street it can easily be charged. We opted for approx. 30 Pesos, which was enough to get us to the city center and back. From Rojo Gomez it's approx. 30 minutes to the historic city center (Zocalo).…
Read more
Date of stay: August 2021
Value
Location
Service
Room Tip: We asked for a room on a lower floor and got room 219. The room faces a large intersection, but...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I had a problem during my connection and had to stay in Mexico City for two nights so I wasn’t on my best mood but the whole staff of the hotel was great so it’s helped me to make my day better. The transfer from/to the airport is amazing because the city can be sketchy but I felt safe with the transportation the hotel provides! Also the driver was helpful and kind by not even letting me put back the luggage trolley and taking care of it for me! I must mention Miroslavia from the front desk was great and a breeze of fresh air when I was having a really bad day! The junior suite is huge, beautiful and clean!
Read more
Date of stay: April 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great customer service. The hotel is pretty and the rooms were spotless. Our shuttle driver, Juan Carlos, was great. He went above and beyond for us. We will definitely be staying here again when we travel to Mexico again.
Read more
Review collected with Tripadvisor’s Reputation Pro
Date of stay: March 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$69 - $109 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
DoubleTree by Hilton Hotel Mexico City Airport
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityIztapalapa
NUMBER OF ROOMS
96
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingKRYSTAL URBAN AEROPUERTO CD DE MEXICO $52 ($̶1̶0̶3̶) - Prices & Hotel Reviews - Mexico City
Frequently Asked Questions about Krystal Urban Aeropuerto Cd de México
Which popular attractions are close to Krystal Urban Aeropuerto Cd de México?
Nearby attractions include Parque Tezontle (0.4 miles).
What are some of the property amenities at Krystal Urban Aeropuerto Cd de México?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
What food & drink options are available at Krystal Urban Aeropuerto Cd de México?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Krystal Urban Aeropuerto Cd de México?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Krystal Urban Aeropuerto Cd de México?
Conveniently located restaurants include La Vicenta Tezontle, Gino´s Ristorante Parque Tezontle, and La Antigua Bodega.
Are there opportunities to exercise at Krystal Urban Aeropuerto Cd de México?
Yes, guests have access to a fitness center during their stay.
Does Krystal Urban Aeropuerto Cd de México have airport transportation?
Yes, Krystal Urban Aeropuerto Cd de México offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Krystal Urban Aeropuerto Cd de México?
Yes, dry cleaning and laundry service are offered to guests.
Does Krystal Urban Aeropuerto Cd de México offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Krystal Urban Aeropuerto Cd de México?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Krystal Urban Aeropuerto Cd de México?
Many travelers enjoy visiting National Palace (5.0 miles), Banos Medicinales del Penon (3.8 miles), and Ayuntamiento (5.0 miles).