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Krystal Urban Aeropuerto Cd de Mexico

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Avenida Javier Rojo Gomez 630, Mexico City 09360 Mexico
2 people are viewing this hotel
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$67
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Free cancellation until 08/20/22
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Free cancellation until 08/20/22
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$48
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Free cancellation until 08/16/22
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Traveler (110)
Dining (13)
Bathroom (12)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 01/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Krystal Urban Aeropuerto Cd de México
Updated 01/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#57 of 461 hotels in Mexico City
Location
3.8
Cleanliness
4.6
Service
4.4
Value
4.2
Travelers' Choice
Welcome to Krystal Urban CDMX airport area, located just 25 minutes from the Benito Juarez Airport (MEX). We pick you up and take you back for free. Take advantage of the cultural, sports and entertainment offer that you can find 15 minutes away in El Foro Sol, Palacio de los Deportes and the new baseball stadium. Enjoy a shopping therapy in Parque Tezontle shopping center located just in front of our hotel or visit one of the largest markets in the world CEDA and live the folklore and color of Mexico City. All rooms have first class amenities to ensure your comfort, with our gym and business center you can continue with your daily routine, also you can holds meetings and events with a total of 700 square meters of space and meet our restaurant R1 which will be ready to impress you with our KUA steak, and follow the best sporting events in our Lobby bar.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Restaurant
Free airport transportation
Business Center with Internet Access
Conference facilities
Baggage storage
Secured parking
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Free shuttle or taxi services
Airport transportation
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Spanish
587Reviews20Q+A26Room tips
Traveler rating
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Traveler wrote a review Jun 2022
1 contribution
Enjoyable stay. Front Desk personnel were very professional and courteous. Clean rooms and clean property. Parking was available which was a nice unexpected bonus. Front desk staff member Miroslava delivered delightful service.
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Date of stay: May 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alison C wrote a review Apr 2022
1 contribution
Our stay was very enjoyable The food in the restaurant is delicious Arturo and Albert are very helpful, friendly and very polite and professional, they provide excellent service We were also provided with an excellent driver, Miguel. He is a very competent driver, very friendly and informative. 5 stars overall.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vera W wrote a review Feb 2022
Kennesaw, Georgia151 contributions30 helpful votes
Price okay Location could be better Food okay, I preferred outside the hotel . House keeping .. awesome 5 star Management .. poor Communication.. poor Front desk needs to be trained to address the guest with their name instead of saying “Hey Lady “ Would I come back ? No .. because communication is everything in any relationship personal or business .
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Date of stay: February 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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adrianamcc wrote a review Oct 2021
Napa Valley, California12 contributions3 helpful votes
We had a good experience. We just needed a place for one night to wait for our connecting flight and this hotel has a free shuttle with very helpful drivers. We landed and meet at the agreed gate and they were on time. The checkin was fast and friendly. The room was nice and the bed super comfortable. Big shower. Good food at the restaurant at reasonable prices, free breakfast, and very nice and friendly customer service, Adrian and Dayanira were our waiters, but in general all the staff was super nice. Clean hotel
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alejandro Ruiz de la Vara, Propietario at Krystal Urban Aeropuerto Cd de México
Responded Nov 29, 2021
Thank you very much for your opinion. We are happy that your stay has been very pleasant Have a great day!!
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dsimonc wrote a review Oct 2021
sondrio3 contributions5 helpful votes
Exceedingly good. Great people always ready to help. The shuttle to and from the airport is reliable 24h and takes~20min. The temporary closing of the gym can be substituted by running on the emergency stairs, which fit very well the purpose (actually the best you can imagine), nobody will disturb you. Room internet is fast (over 100MB), the shower is good and the food at the restaurant is delicious! (although they are super-scared of covid and you are served by waiters in double/triple face layer, which is kind of a fun experience) . I would definitely recommend this hotel.
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Date of stay: October 2021
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alejandro Ruiz de la Vara, Propietario at Krystal Urban Aeropuerto Cd de México
Responded Nov 29, 2021
Very good day: It is very comforting to have positive comments like yours. We hope to have the opportunity to welcome you again. Have a great day!!!
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sbitran wrote a review Aug 2021
Brookline, MA17 contributions9 helpful votes
I have stayed here many times, when I need to spend the night near MEX. About a 10' Uber ride, it plunges you into a realm of silence, comfort and calm in the midst of a bustling and unattractive neighborhood. The beds are super comfortable, rooms are big, bathrooms and hallways modern and sparkling clean. I also recommend the restaurant, which offers great food at reasonable prices. Our waitress, Deyanira, was superb; attentive, nice and efficient.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alejandro Ruiz de la Vara, Propietario at Krystal Urban Aeropuerto Cd de México
Responded Nov 29, 2021
We are pleased to know that when you visit Mexico City you choose us We will send your comments to Deyanira We want to continue serving you for many years to come. Until next time!!!
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lebonheur72 wrote a review Aug 2021
Canada33 contributions29 helpful votes
We had arrived in Mexico City after a long flight. We called the hotel from the airport and were told where to wait for the shuttle to pick us up. At the airport, the shuttle pick-up and drop-off is in Terminal 1 just outside at Gate 4. Look out for the van with the hotels name on it. The ride took us about 15 minutes in rush hour and bad weather. The driver was a great driver and went above and beyond with our many rather heavy luggage pieces. Also, when we were dropped off at the bus terminal for the second leg of our trip the driver (Lino) came back after a while (we thought that he had left already after dropping us off) to inquire if we needed anything else and if everything was alright. Everyone at the hotel, the entire staff is extremely polite, well-intentioned and helpful. The location in the area called Rojo Gomez is possibly not the best, but it's also nothing to be scared off. We thought it was safer not to go for a walk at night other than across the street to the Mega Supermarket. It's not a fancy supermarket, but it has a very good selection, is affordable and there are two ATM machines (Scotia Bank and HSBC) for money withdrawal. Yes, Rojo Gomez is a low-income area, but it's not excessively dangerous. That was our impression. In a time when many folks are out of work due to the pandemic use common sense is more important than ever. Blend in, keep a low profile and you'll be fine. By the way, public transport is across the street and very easy to use. People are very friendly and helpful. At the reception, a rechargeable public transport card is available. At the station across the street it can easily be charged. We opted for approx. 30 Pesos, which was enough to get us to the city center and back. From Rojo Gomez it's approx. 30 minutes to the historic city center (Zocalo).
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Date of stay: August 2021
Value
Location
Service
Room Tip: We asked for a room on a lower floor and got room 219. The room faces a large intersection, but...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Cindy M wrote a review Apr 2021
Santa Maria di Leuca, Italy20 contributions1 helpful vote
I had a problem during my connection and had to stay in Mexico City for two nights so I wasn’t on my best mood but the whole staff of the hotel was great so it’s helped me to make my day better. The transfer from/to the airport is amazing because the city can be sketchy but I felt safe with the transportation the hotel provides! Also the driver was helpful and kind by not even letting me put back the luggage trolley and taking care of it for me! I must mention Miroslavia from the front desk was great and a breeze of fresh air when I was having a really bad day! The junior suite is huge, beautiful and clean!
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Date of stay: April 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alejandra V wrote a review Apr 2021
3 contributions
Great customer service. The hotel is pretty and the rooms were spotless. Our shuttle driver, Juan Carlos, was great. He went above and beyond for us. We will definitely be staying here again when we travel to Mexico again.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: March 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gabi S wrote a review Mar 2021
4 contributions1 helpful vote
I'm originally from Brazil but since I've been a flight attendant I have my share of knowing well about hotels and customer service around the world. I had to stay near the Airport for 5 nights and I couldn't be happier of my choice! The staff: driver, recepcionists, kitchen staff, cleaning staff: all of them! They were EXCELLENT! Always helping me with everything I needed and being patient with my Spanish, which isn't very good. The room is REALLY GOOD. Great space, equipments, lights, blackout curtains (the way flight attendants like it!). The bathroom is also AMAZING. If you ever come to Mexico City, look no further: this is the place to stay!
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Date of stay: March 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$56 - $76 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
DoubleTree by Hilton Hotel Mexico City Airport
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityIztapalapa
NUMBER OF ROOMS
96
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Frequently Asked Questions about Krystal Urban Aeropuerto Cd de México
Which popular attractions are close to Krystal Urban Aeropuerto Cd de México?
Nearby attractions include Parque Tezontle (0.4 miles).
What are some of the property amenities at Krystal Urban Aeropuerto Cd de México?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
What food & drink options are available at Krystal Urban Aeropuerto Cd de México?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Krystal Urban Aeropuerto Cd de México?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Krystal Urban Aeropuerto Cd de México?
Conveniently located restaurants include La Vicenta Tezontle, Gino´s Ristorante Parque Tezontle, and La Antigua Bodega.
Are there opportunities to exercise at Krystal Urban Aeropuerto Cd de México?
Yes, guests have access to a fitness center during their stay.
Does Krystal Urban Aeropuerto Cd de México have airport transportation?
Yes, Krystal Urban Aeropuerto Cd de México offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Krystal Urban Aeropuerto Cd de México?
Yes, dry cleaning and laundry service are offered to guests.
Does Krystal Urban Aeropuerto Cd de México offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Krystal Urban Aeropuerto Cd de México?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Krystal Urban Aeropuerto Cd de México?
Many travelers enjoy visiting National Palace (5.0 miles), Banos Medicinales del Penon (3.8 miles), and Ayuntamiento (5.0 miles).