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Grand Fiesta Americana Chapultepec

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Grand Fiesta Americana Chapultepec
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589 Reviews from our TripAdvisor Community

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Showing 185: English reviews
Celaya, Mexico
1 review
3 of 5 stars Reviewed 5 days ago NEW

This hotel is located good place for convinience and relax. The room is clean and quiet. But I think that staff relationship and communication is poor, so front opeation is not speedy and take a time.

Helpful?
Thank HAYASHIBE M
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I came with my sister and my parents, we stay for two nights.Had two separate rooms and in the floors of the Business Awards Club that includes breakfast, snacks and drinks almost all day in the 16 floor. My father felt sick the first day and they were really helpfully, went to the drugstore and bring us a list of... More 

Helpful?
Thank Eduardo J
Montreal, Canada
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Hotel location and services are fine, however a reservation in person for a colleague that I personally confirmed twice at the front desk was "lost" no room was available and suddenly I could have a room at triple the price.

Helpful?
Thank ALI E
Compiegne, France
Level Contributor
113 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

great food and my favorite breakfast worldwide.... nice hot cuisine and very helpful staff. some more english speakers at reception would be ideal. good safe taxi service. do try the spa which is nice.onky down side is no swimming pool.

Helpful?
Thank Emmanuel R
Seattle, Washington
Level Contributor
56 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Not very fancy but a wonderful place to stay and enjoy the Polanco, chapultepec park and museums area. The rooms are very spacious and well appointed with georgeous views of the Chapultepec castle and forest. The large rooms are well designed and furnished with comfortable beds, a large desk and seating area. In room amenities. A short stroll to the... More 

Helpful?
Thank lindamonika
USA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Terrible service, not recommended. Rooms are OK. Staff is not competent. Slow service, expensive for what you get, you can get better food, better gym, better spa for a lower price with a betters service. Staff is super slow to attend requests

Helpful?
1 Thank MARIANA F
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear guest We are so sorry about all the inconvenets during your stay. Your opinion is very important to us, it help us to improve our service. We are working hard to train our coworkers, to be better and do not repeat this situations. We hope you can give us the oportunity to show you that we are going to... More 

Santiago, Chile
Level Contributor
135 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
4 of 5 stars Reviewed June 17, 2016

The Grand Fiesta Americana’s greatest asset is its location. Across the street from Mexico City’s Bosque de Chapultepec, steps from museums, and a clear view of the Castillo Chapultepec, the Grand Fiesta occupies a privileged space. The hotel itself is on the positive side of the ledger. It’s not the most luxurious nor the most basic; it’s not the most... More 

Helpful?
Thank scl44
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest Thank you for your nice comments, we are so happy to hear that your stay with us was good. We really hope to see you soon. Best Regards Public Relations More 

San Diego, California
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 15, 2016 via mobile

Hotel location is great,service is excellent, room size is very good,Breakfast buffet at hotel restaurant is very good with many options. The hotel has a lot of differed maintenence. Its located very close to the Anthropology museum,the Chapultepec Castle, Chapultepec Park, the Modern Art Museum, Reforma Avenue, and the National Auditorium. For shopping you are at the exclusive area of... More 

Helpful?
1 Thank Ruben2445
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest Thanks for your kind comments, we are very pleased that you enjoyed your stay with us. We are hopefully waiting you to come back soon. Best regards Public Relations More 

Naucalpan, Mexico
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 5, 2016

I was born, raised and lived all my life in Mexico City and you never really look at the hotel options, when you are in my situation, simply because there is no need. The occasion come to stay at a hotel, so we decided to stay in this hotel that has a great location, you are truly at the heart... More 

Helpful?
Thank penichiki
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest, We take with heart your great estimation for our Hotel location in the city center and its touristic surrounding, we appreciate your comments about the service inside the hotel of those we will take account to get you a better stay and a new service. We hope that you come back soon. Best regards Public Relations. More 

Jakarta
Level Contributor
150 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed June 4, 2016

The room is spacious with plenty of amenities. The breakfast selection is extravagant with plenty to choose from. You can easily indulge yourself with the breakfast menu. The staffs are friendly and helpful. The location is walking distance to the zoo and a few major museums, as well as restaurants. The only drawback is their water system is probably old,... More 

Helpful?
1 Thank DannyHS
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest Thank you for your nice comments, we are so happy to hear that your stay with us was good. We really hope to see you soon. Best Regards Public Relations More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Elegant, 26 story hotel with beautiful views of Chapultepec Park and Castle - Easy access to business and trade centers. ... more   less 

Additional Information about Grand Fiesta Americana Chapultepec

Address: Avenida Calzada General Mariano Escobedo 756 | Colonia Anzures, Mexico City 11590, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $128 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Fiesta Americana Chapultepec 4*
Number of rooms: 203
Reservation Options:
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Also Known As:
Fiesta Americana Grand Chapultepec Hotel Mexico City
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Grand Fiesta Americana Chapultepec Mexico City
Hotel Style:
#7 Green Hotel in Mexico City
#8 Spa Hotel in Mexico City
#15 Luxury Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#25 Business Hotel in Mexico City
#29 Family Hotel in Mexico City
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