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Grand Fiesta Americana Chapultepec

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Avenida Calzada General Mariano Escobedo 756 Colonia Anzures, Mexico City 11590 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (313)
360
Panoramas (29)
Room & Suite (276)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 01/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Fiesta Americana Chapultepec
Updated 01/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#35 of 422 hotels in Mexico City
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
When traveling to Mexico City, plan for an exclusive experience, surrounded by the Chapultepec Forest, one of the most beautiful spots in the city, and a stone's throw away from important business, shopping and entertainment centers. Stay at the Grand Fiesta Americana Chapultepec, one of the most beautiful hotels in Mexico, and make your trip an unforgettable experience that is as distinguished as you are. The innovative and elegant architecture of the hotel sets it apart in the city. A view of the Castle of Chapultepec can be seen from most of the 203 rooms and suites, making it impossible to forget that you are immersed in a city that is full of history and enchantment. It is a place where you can unwind in style, comfort, elegance and exclusivity. If you're seeking an enjoyable business trip to Mexico City, we offer three executive Grand Club floors, featuring excellent personalized customer service, private check-in, european breakfast and outstanding service at the exclusive Executive Lounge, offering drinks and select light snacks. One of Mexico's top restaurants is Salammbo, where an innovative ambiance combines with an exquisite range of contemporary international cuisine. To make your business trips to Mexico City remarkable, Grand Fiesta Americana Chapultepec features the elegant and functional "Castillo de Chapultepec" room, which hosts up to 250 people and is accompanied by impeccable service, to take care of every detail. Within the splendor of this already iconic Mexico City hotel, you'll have the chance to work-out at the fully-equipped gym or find a state relaxation and beauty that's only available at the stylish, elegant and comfortable hotel spa.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
English

Location

Full view
100Great for walkers
Grade: 100 out of 100
45Restaurantswithin 0.3 miles
10Attractionswithin 0.3 miles
1,377Reviews18Q+A89Room tips
Traveler rating
  • 768
  • 415
  • 129
  • 39
  • 26
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Popular mentions
Patrick1939239 wrote a review Mar 2021
Puybarban, France45 contributions13 helpful votes
Second stay in this hotel. Great hotel- I love it, everyone so helpful and friendly. I have been in hotel accommodation every night all around Mexico since January 29 and it’s 28 March today. This is the best hotel I have stayed in Mexico.
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Date of stay: March 2021Trip type: Traveled solo
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WondererBird wrote a review Sep 2020
Mazatlan, Mexico62 contributions85 helpful votes
First of all, we are super disappointed with the chain. We’ve stayed before in Grand Fiesta Americana in Guadalajara and everything was perfect. The hotel is pretty dated and it has nothing to do with the category of “Grand” and to be honest nothing to do with Fiesta Americana at all. More like a sad 3 star hotel or a Fiesta Inn. I feel bad writing this because everyone in the staff is doing their job right (except housekeeping), I would like to give a big shout out to front desk, concierge and all the boys in motor lobby who always solved everything we asked for in the best polite and efficient way possible. Good things: room view was amazing, big tv, location, breakfast personal goes above and beyond and friendly front of the house staff. Bad things: dated hotel, we didn’t had drinking water the day we arrived, we didn’t have coffee maker in room or glasses or anything (they told us at the third day we needed to order it to concierge, but hey, it’s not our job to figure it out!), we pulled out the ironing board on the first day and it stayed down the whole stay (part of the room cleaning means to put it away), hair dryer wasn’t working properly, there was no mini bar service and the mini fridge wasn’t even plugged to cool our own water, spa was closed (we were told COVID, but I stayed in other hotels during this last months and this it’s the only one closed. To me it looks like they are low on staff), they charged us for parking, we didn’t have car but our friend went to visit us and she couldn’t use our parking cause she was forced to pay valet, and last, there was always dust in the room, on the shelves like they never dusted it off properly. In short words, they aren’t offering many things that would make my stay worth a grand fiesta Americana hotel, but they are indeed charging for it. I do understand the situation with the pandemic, and I wish you all the best, but for the same price there are better hotels in the same area.
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Date of stay: September 2020Trip type: Traveled with friends
3 Helpful votes
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MD at large wrote a review Apr 2020
Delray Beach, Florida81 contributions69 helpful votes
My wife and I visited Mexico City this last February and stayed in this hotel for 4 nights. Although I asked for a top floor a couple of weeks prior to my arrival I was placed on a third floor room, even after insisting on a higher floor on my arrival (there is construction on the bottom floors of this hotel and pretty loud hammering heard when you enter it). Although they promised that we would not hear anything and that we would be moved higher the next day, those promises never realized. At 8AM you can hear the knocking of the workers, which woke us up every day. Although the location is great, the room very comfortable and the dining room on one of the top floors has a nice view of the Chapultepec park, I felt that the staff had no intention to accommodate us (I suppose because the room was already paid for) and that left us with a sour feeling about this hotel.
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Date of stay: February 2020
1 Helpful vote
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sarahmarsh85 wrote a review Mar 2020
Berlin, Germany64 contributions63 helpful votes
Was desperate to get a good lie-in, very early in the morning though started hearing thudding, rang the reception, apparently they are doing construction work. What is the point of a nice hotel if you can’t sleep well in it? And why did they put me on 10th floor if doing construction just above me? And why didnt they let me know and ask if i had a preference to be lower down where i would not hear it? When i rang reception they said: we wanted you to have a nice view. Incidentally the view from the room was of a carpark.
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Date of stay: March 2020
1 Helpful vote
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Response from GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec
Responded Apr 13, 2020
Dear Sarah, First of all, we very much appreciate your comments and feedback. We’re indeed working hard in our facilities renovation so that we can enhance and provide a more comfortable, enjoyable experience. Feeling profoundly ashamed about your last accommodation, we apologize for all of these remodeling inconveniences. On the other hand, we’ve attended the operational issues with our staff so that no issues of this nature are repeated. We will be very proud of receiving you once again, this time in our renewed rooms and facilities, providing you more than just a pleasant stay. Best wishes and warm regards. Cordially.
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Philippe R wrote a review Feb 2020
Buenos Aires, Argentina1 contribution2 helpful votes
Avoid this property at all cost. The entire hotel is under construction and the staff denies it while you hear the hammer all day in the lobby. The entire staff promises you things to make you temporary happy but never delivers on their promises. I stayed here 6 nights for a work trip. Every day they made up another excuse. The lies come from the bottom to the top. when you complain they laugh about you behind your back. The entire staff is trained to lie.
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Date of stay: February 2020
Value
Rooms
Service
Trip type: Traveled on business
Room Tip: they will lie about your room and try to put you on the 1st floor near the busiest street in CDMX.
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2 Helpful votes
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Response from GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec
Responded Mar 2, 2020
Dear Philippe, We very much appreciate your comments. Always thinking about providing a comfortable and enjoyable experience, we are indeed under remodeling. We’re ashamed about the inconveniences these may have caused during your stay. The week of your accommodation with us we had a high occupancy, that’s the reason we were unable to provide you one of our suites as an upgrade. It would be a great pleasure to receive you again soon so that we can, beyond meet all your requirements, enhance your whole experience. Cordially,
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PRICE RANGE
$139 - $328 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fiesta americana grand chapultepec hotel mexico city, fiesta americana mexico city, mexico city fiesta americana
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityMiguel Hidalgo / Anzures
NUMBER OF ROOMS
203
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Frequently Asked Questions about Grand Fiesta Americana Chapultepec
Which popular attractions are close to Grand Fiesta Americana Chapultepec?
Nearby attractions include Monumento a los Heroes de la Independencia (0.1 miles), Monumento a los Ninos Heroes (0.3 miles), and Museum of Modern Art (Museo de Arte Moderno) (0.2 miles).
What are some of the property amenities at Grand Fiesta Americana Chapultepec?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Fiesta Americana Chapultepec?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Fiesta Americana Chapultepec?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Fiesta Americana Chapultepec?
Yes, parking is available to guests.
What are some restaurants close to Grand Fiesta Americana Chapultepec?
Conveniently located restaurants include Los Panchos Anzures, Zanaya, and Morimoto.
Are there opportunities to exercise at Grand Fiesta Americana Chapultepec?
Yes, guests have access to a fitness center during their stay.
Does Grand Fiesta Americana Chapultepec have an airport shuttle?
Yes, Grand Fiesta Americana Chapultepec offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Fiesta Americana Chapultepec?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Fiesta Americana Chapultepec offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Fiesta Americana Chapultepec?
Many travelers enjoy visiting Historic Center (Centro Historico) (2.5 miles), National Palace (Palacio Nacional) (3.1 miles), and Metropolitan Cathedral (Catedral Metropolitana) (2.7 miles).