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Grand Fiesta Americana Chapultepec

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Grand Fiesta Americana Chapultepec
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627 Reviews from our TripAdvisor Community

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Showing 189: English reviews
Cancun, Mexico
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent profesional team as well as the hotel location, rooms cleanliness, food & beverage presentation. The Club was fantastic, the incredible view of the Castillo de Chapultepec is something unique.

Helpful?
Thank Miguel L
Rutland, Vermont
Level Contributor
111 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I found this hotel staff to be courteous, friendly and good English speaking skills. They were very helpful, offering to go to the store to get me a plug converter! Rooms are very clean, fitness center will get you by, but that's about it. The spa here looks quite nice, however the fees are higher than I pay in US.... More 

Helpful?
Thank Roadie802
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest Your opinion is very important to us. We appreciate your visit, please let us serve you again, it will be a pleasure. We hope to see you soon. Best Regards Public Relations More 

Chino Hills, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 15, 2016 via mobile

This hotel has the perfect location! Walking distance to a few places and we always felt safe.... I have two small boys who really enjoyed the park & activities across the street! First time in Mexico City and I'm glad I stayed here. Los panchos a small restaurant around the corner is delicious. There are 3 different Starbucks coffee within... More 

Helpful?
Thank cabraldaisy
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

We greatly appreciate your nice comments about the hotel location and its touristic surroundings also we provide a safe service to our guests and we always recommend them to the best place in the city center. We surely hope that you come back soon. Public Relations More 

Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 9, 2016 via mobile

Good place either for a business or a family trip. The hotel has a great breakfast and evening snack business package which is cost effective and convenient for those who want to enjoy breakfast in a quiet place (on the 16th floor overlooking the Chapultepec park) and have a light dinner. The fitness centre is relatively small but pretty well... More 

Helpful?
Thank Europeantraveller12
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest Thanks for your kind comments, we are very pleased that you enjoyed your stay with us. We are hopefully waiting you to come back soon. Best regards More 

Celaya, Mexico
1 review
3 of 5 stars Reviewed July 25, 2016

This hotel is located good place for convinience and relax. The room is clean and quiet. But I think that staff relationship and communication is poor, so front opeation is not speedy and take a time.

Helpful?
Thank HAYASHIBE M
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear guest We are so sorry about all the inconvenets during your stay. Your opinion is very important to us, it help us to improve our service. We are working hard to train our coworkers, to be better and do not repeat this situations. We hope you can give us the oportunity to show you that we are going to... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed July 17, 2016 via mobile

I came with my sister and my parents, we stay for two nights.Had two separate rooms and in the floors of the Business Awards Club that includes breakfast, snacks and drinks almost all day in the 16 floor. My father felt sick the first day and they were really helpfully, went to the drugstore and bring us a list of... More 

Helpful?
Thank Eduardo J
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest Thank you for your nice comments. We are so glad to hear that your experience with us was great! We are looking forward to seeing you again. Public Relations More 

Montreal, Canada
2 reviews
3 of 5 stars Reviewed July 14, 2016

Hotel location and services are fine, however a reservation in person for a colleague that I personally confirmed twice at the front desk was "lost" no room was available and suddenly I could have a room at triple the price.

Helpful?
Thank ALI E
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear guest We are so sorry about all the inconvenets during your stay. Your opinion is very important to us, it help us to improve our service. We are working hard to train our coworkers, to be better and do not repeat this situations. We hope you can give us the opportunity to show you that we are going to... More 

Compiegne, France
Level Contributor
120 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 8, 2016 via mobile

great food and my favorite breakfast worldwide.... nice hot cuisine and very helpful staff. some more english speakers at reception would be ideal. good safe taxi service. do try the spa which is nice.onky down side is no swimming pool.

Helpful?
Thank Emmanuel R
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest Your opinion is very important to us. We appreciate your visit, please let us serve you again, it will be a pleasure. We hope to see you soon. Best Regards Public Relations More 

Seattle, Washington
Level Contributor
70 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 5, 2016 via mobile

Not very fancy but a wonderful place to stay and enjoy the Polanco, chapultepec park and museums area. The rooms are very spacious and well appointed with georgeous views of the Chapultepec castle and forest. The large rooms are well designed and furnished with comfortable beds, a large desk and seating area. In room amenities. A short stroll to the... More 

Helpful?
Thank lindamonika
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest Thank you for your nice comments. We are so glad to hear that your experience with us was great! We are looking forward to seeing you again. Best Regards Public Relations More 

USA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 27, 2016

Terrible service, not recommended. Rooms are OK. Staff is not competent. Slow service, expensive for what you get, you can get better food, better gym, better spa for a lower price with a betters service. Staff is super slow to attend requests

Helpful?
1 Thank MARIANA F
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear guest We are so sorry about all the inconvenets during your stay. Your opinion is very important to us, it help us to improve our service. We are working hard to train our coworkers, to be better and do not repeat this situations. We hope you can give us the oportunity to show you that we are going to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Elegant, 26 story hotel with beautiful views of Chapultepec Park and Castle - Easy access to business and trade centers. ... more   less 

Additional Information about Grand Fiesta Americana Chapultepec

Address: Avenida Calzada General Mariano Escobedo 756 | Colonia Anzures, Mexico City 11590, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $146 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Fiesta Americana Chapultepec 4.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Fiesta Americana Grand Chapultepec Hotel Mexico City
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Grand Fiesta Americana Chapultepec Mexico City
Hotel Style:
#7 Green Hotel in Mexico City
#8 Spa Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#16 Luxury Hotel in Mexico City
#24 Business Hotel in Mexico City
#28 Family Hotel in Mexico City
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