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JW Marriott Hotel Mexico City

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JW Marriott Hotel Mexico City
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1,019 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Mexico City
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Showing 727: English reviews
Chihuahua
Reviewed January 16, 2015

I stayed overnight at the JW Marriot for a meeting, and the only thing I regret is that it was only one night! The room was impecable, as well as the bathroom. And even being at Reforma (one of the buisiest streets in Mexico City), you could no thear a sound inside the room. I had a very pleasent night....

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Helpful?
1Thank Signore_Colomo
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear guest, Thank you for taking the time to write a review about our hotel! Ii is always great to know that you our staff was courteous and helpful during your stay with us. It is a pleasure to know that you enjoy our impeccable room and bathroom, where you can have a good night. We appreciate all de good...

Taipei, Taiwan
Reviewed January 12, 2015

My second time here in Mexico City and this is still a great hotel to stay at. Staff is great and very helping, and in a relatively safe area of the city in Polanco with many restaurants in the area. The hotel room is big and has a good decor with the necessities. The lounge offers a decent breafkast and...

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Helpful?
Thank shichiroku
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for sharing all your good comments with other travelers! We are happy to know that our staff offers you helpful service during your stay. We are honored to hear that you liked our hotel and the decoration of our rooms. It’s wonderful to know that you enjoyed the neighborhood we are located full of different attractions,...

San Francisco
Reviewed January 11, 2015 via mobile

My significant other and I stayed at this wonderful hotel for seven days. Everyone was wonderful but our housekeeper Leticia made it a point to make us feel welcome and at home. This was my second time staying here and we will certainly return.

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Helpful?
Thank Jose J
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for your preference and the good comments! We are honored to hear that Leticia make you feel like at home during your last stay at JW Marriott Mexico City, she will be very happy to know that she create a good experience on your trip. I am very glad to know that you also enjoy our...

Oakland, California
Reviewed January 6, 2015

I travel frequently to Mexico for pleasure and always have a stopover in Mexico City. This property is beautiful, central (walking distance to restaurants in Polanco), and the service is impeccable, professional and unobtrusive - three things you do not get in the US, no matter in what class of hotel you stay. Fresh, modern-styled food and snacks in in...

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Helpful?
1Thank aimec123
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, thank you for sharing your experience JW Marriott Mexico City, It’s always wonderful to know that you had an excellent experience during your last stay with us, we are pleased to receive all your good comments about our impeccable and professional service, Janete form Executive Lounge will be really happy to know that she exceed your expectation with...

New York City, New York
Reviewed January 4, 2015

We just came back from the JW Marriott in Polanco and had a great stay. The hotel is located in a great part of Mexico City - the surrounding area was very walkable, including going to Chapultpec park and Polanco, which had nice restaurants and shopping. The hotel itself was very nice and our room was new and large. But...

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Helpful?
1Thank mscott1977
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear guest, thank you very much for sharing your experience at JW Marriott Mexico City. It’s wonderful to hear that our staff offered you helpful and friendly service, we are proud to know it was the best part of your stay. David from Executive Lounge will be very happy to know he exceed your expectation on service. Our main interest...

NJ USA
Reviewed January 3, 2015

I have stayed at this hotel a few times and have warm regard for the staff and property. It has at times been a bit pricey, even for a JW in Polanco, however I love this place and it is well suited for business travel. They treat everyone well, especially Marriott Platinum’s but as a Platinum with Starwood as well...

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3Thank mhunkster
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for your preference at JW Marriott Mexico City! It’s fantastic to know that you choose our hotel for your first visit to Mexico City, and the most important thing, that your experience with us will give us the honor of having you as our guest soon. We really appreciate the good comments and we hope to have you...

Nashville, TN
Reviewed January 2, 2015

We knew that we wanted to stay in or around Polanco. After sifting through many Trip Advisor reviews we narrowed down our choices to three hotels. Construction, sleep quality, service eliminated two. We booked in for six nights during Christmas week in a Terrace Suite wanting the additional space and Lounge accessibility. We had several room requests at time of...

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Helpful?
Thank HenryGreenHills
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Henry, Thank you for all your good comments about JW Marriott Mexico City! It’s a pleasure to know that you enjoy almost every area of our hotel during your last stay with us. We are happy to hear that our staff, especially David of Executive Lounge, offered you great service, they are always trying to exceed your expectations. We...

Albuquerque, New Mexico
Reviewed December 29, 2014

This is a tough review. I really want to give this property 5 stars, but just cannot bring myself to do it. The location is great. The service was good. The food from room service and the hotel restaurants/executive lounge was good. Yet, nothing about the hotel was exceptional. One of the biggest issues is that this hotel feels old....

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Helpful?
Thank tpwoofs
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for choosing JW Marriott Mexico City for your trip! We are honored to know that our concierge staff made your trip to Teotihuacán an excellent experience. I am glad to hear that our staff was up your expectations, always offering an impeccable service. It’s a pleasure to know that you liked the neighborhood we are located, full of...

Washington DC, District of Columbia
Reviewed December 22, 2014

My husband and I stayed at the JW Marriott in early November. The property is gorgeous, and the pool and fitness areas are fantastic! Gina Martinez at the front desk was also super helpful. She had some documents printed for us when the business center was closed. Also, the Lipp Restaurant was delicious and had great service.

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Helpful?
Thank agarel
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for taking the time to write a review about our hotel! I am glad to hear that you enjoy our facilities during your stay with us; As well it’s good to hear that Gina provided great service to you, we will share your comments with her. We are looking forward to have you as our guest...

Macau, China
Reviewed December 20, 2014

This hotel is beautiful and service and security are amazing. Located in the high end Polanco area, it is a few steps away from the exceptional National Auditorium, the vast and beautiful Chapultepec Park with its Modern Art and Anthropolgy Museums, among the very best of this planet. Downtown Mexico City is ten minutes away by taxi and has beautifully...

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Helpful?
Thank Robert B
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for choosing us for your trip to Mexico City! We are more than happy to know that you liked our hotel and the perfect location where we are at. It’s a pleasure to know that you enjoyed the neighborhood full of different attractions, like restaurants, museums, parks and among others. It would be a pleasure to have you...

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Staying in Polanco

Neighborhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about JW Marriott Hotel Mexico City

Address: Calle Andres Bello 29 | Polanco Mexico City Distrito Federal 11560 Mexico, Mexico City 11550, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: $188 - $500 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City
Hotel Style:
#1 Spa Hotel in Mexico City
#2 Family Hotel in Mexico City
#3 Luxury Hotel in Mexico City
#5 Business Hotel in Mexico City
#6 Romantic Hotel in Mexico City
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott Hotel Mexico City staff and other travelers.
10 questions
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Questions? Get answers from JW Marriott Hotel Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try high floor rooms with Chapultepec park/castle/National Auditorium views!”
 of 5 bubbles SuitcaseLawyer, 1 week ago | Read review
“The rooms located high and in the sides of the footprint are very quiet.”
 of 5 bubbles Signore_Colomo, 3 weeks ago | Read review
“The views from both sides are amazing, however, we think it would be cool to stay in one of the rooms which BRIDGE the two towers.”
 of 5 bubbles Boeing767, 3 weeks ago | Read review
“Lowest numbers on floor (e.g., 1701) have best views.”
 of 5 bubbles CamboIII, 4 weeks ago | Read review
“great location”
 of 5 bubbles Csnchz423, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question