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JW Marriott Hotel Mexico City

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JW Marriott Hotel Mexico City
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959 Reviews from our TripAdvisor Community

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Showing 681: English reviews
Houston, Texas
Reviewed 3 days ago NEWvia mobile

Amazing from start to finish. Beautiful entrance, lovely rooms, room service excellent. Customer service 6 Star!!! From check in - to waiting on tours the staff were helpful, proactive in helping, they all went above and beyond. I would go back to Mexico City just to stay in the hotel and try the spa!

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Helpful?
Thank J20ELA111
Reviewed 3 days ago NEWvia mobile

Personalized and attentive service, just as I've come to expect from Marriotts. Located in a cool area of the city, though it's pretty homogenized and far from the classic Mexico City tourist destinations (art museum, cathedral, main plaza). The room decor was positively stately. Did a nice job of paying homage to the local culture in a very upscale way.

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Helpful?
Thank Sarah G
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Sarah, thank you for choosing the JW Marriott Mexico City, we are happy to know that you enjoyed our associates service, thank you for taking the time to write a comment and share your experience with them. sincerely Francisco Castrejon Dir of Rooms

Ridgefield, New Jersey
Reviewed 5 days ago NEWvia mobile

I switched my reservation from the Courtyard revolucion a day before I arrived and am very pleased I did. JW Marriott's are higher rater as we know but I will say it is worth it. Now the hotel itself is not what I would call new but it is elegant, clean and updated. The location is premium. Starbucks across street...

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Helpful?
Thank Joseph D
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Joseph, thank you for taking the time to write a comment fro your most recent stay at the JW Marriott Mexico City, we are happy to know that you could enjoy our facilities and service, our associates are always looking for the best way to help our guest to create memorables experiences, it is great that we did it...

Greenwich, Connecticut
Reviewed 1 week ago

JW Marriot is located in the upscale Polanco area. It's located close by so many great restaurants, coffee shops and bars. It's also walking distance to the Anthropology Museum and Chapultepec park. The hotel is not very modern or trendy, but it's very nice and clean. The staff is very friendly and service is great. We enjoyed our stay here.

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Helpful?
Thank travelelover
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Travelelover, thank you for choosing the JW Marriott mexico City, as you mention the location of the hotel make us a great option for leisure and business travelers, very close of financial districts or museums, besides that we have on of the best views of the city. whenever you have the chance to return you should try our executive...

Reviewed 1 week ago via mobile

Had a delayed flight and we couldn't get a room through the airline, we got to the premises and Monica, the concierge was extreme nice, helpful and took excelente care of us. She made our day!! Thank you Monica!!

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Helpful?
1Thank J Andres A
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear J Andres, thank you for choosing the JW Marriott Mexico City, we are glad to know that Monica could help you and took care of you during your stay with us. she is a truly example of the kind of service that all our associates try to provide. thank you for taking the time to write a comment, sincerely...

Mexico City, Mexico
Reviewed 1 week ago

very well situated hotel, accessible and comfortable with a fancy look and feel. Near great restaurants and parks made it a great place to stay with the whole family. Great view of Chapultepec from our window.

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Helpful?
Thank Pedro G
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Pedro, thank you for choosing the JW Marriott during your most recent trip. as you mention we are very well located in Polanco Area very close of a variety of restaurants and attractions, i hope you enjoyed our restaurant Xanat with a great selection of Mexican cusine. thank you for taking the time to share your experience with other...

San Francisco, CA
Reviewed 1 week ago

While not as modern or trendy as some newer hotels, the JW Marriott Mexico City makes up for it with excellent service, a friendly and comfortable executive lounge, tasteful rooms, and a convenient location in upscale Polanco. All in all, an excellent choice. Arriving early evening to Mexico City Airport, we took a prepaid taxi (Sitio 300) to the hotel...

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Helpful?
Thank Aram K
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Aram, thank you for taking the time to share your experience at the JW Marriott Mexico City and for being a Marriott Rewards Gold Member. We are very happy to hear that you have a great experience during your stay with us. and that you could experience our executive lounge. thank you for choosing JW Marriott mexico City and...

Reviewed 1 week ago

I was given a complimentary room upgrade to a park view room with very spectacular overview on the forest and national concert hall. Executive lounge was very exceptional in service and food variety and quality in breakfast and dinner. Fitness center with heated pool, jacauzzi, and sauna rooms is open from 5 AM to 10 PM daily. Room was very...

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Helpful?
Thank bachelor8
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Bachelor8, thank you for choosing the JW Marriott Mexico City, we are happy to hear that you enjoyed your stay with us, we will be happy to see you again whenever you have the chance to comeback to Mexico City. sincerely Francisco Castrejon Dir of Rooms

Savannah, Georgia
Reviewed 1 week ago via mobile

I stayed at the JW Marriott Mexico City for a long weekend with a girlfriend. This was her first trip leaving the USA and we could not have picked a better place to stay. The staff was very friendly and helpful, especially since neither of us speak much Spanish. The hotel is located in Polanco, which is a beautiful area...

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Thank Clementine222
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Clementine222, thank you for choosing the JW Marriott Mexico City. we know that traveling to some new place with other language could be a little intimidating , that why we put an extra effort to make our guest to feel safe and secure. did you try our outdoor pool or our restaurant Xanat, if not this could be an...

San Francisco, California
Reviewed 1 week ago

Excellent room, however, a little smaller than expected. The location is great for a walk to Palanco or El Bosque. The staff is friendly and helpful, and the there are few great restaurants within the hotel. For convenience, Starbucks is right across the street as well as a small all-night convenience store. Basic gym has all the standard equipment including...

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Helpful?
1Thank capriskman
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Capriskman, Thank you for choosing the JW Marriott Mexico city as your destination, we area happy to hear that you enjoyed the service and the location, when you are planning your next trip to Mexico City you should try our executive lounge with a great view but even better service from our staff. thank you for sharing your experience...

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Staying in Polanco

Neighborhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about JW Marriott Hotel Mexico City

Address: Andres Bello 29 | Polanco Mexico City Distrito Federal 11560 Mexico, Mexico City, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: $201 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City
Hotel Style:
#2 Family Hotel in Mexico City
#3 Spa Hotel in Mexico City
#5 Luxury Hotel in Mexico City
#5 Business Hotel in Mexico City
#6 Romantic Hotel in Mexico City
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott Hotel Mexico City staff and other travelers.
7 questions
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Questions? Get answers from JW Marriott Hotel Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“the upper levels have a better view! ASK or even DEMAND the ones facing Chapultepec!!”
 of 5 bubbles pedrog795, 1 week ago | Read review
“Best views are toward the park”
 of 5 bubbles capriskman, 1 week ago | Read review
“Rooms facing Campos Eliseos will be louder on the weekends”
  • View towards Campos Eliseos and Polanco
  • View towards Chapultepec park
 of 5 bubbles , 2 weeks ago | Read review
“The views from the high floors are excellent.”
 of 5 bubbles celebrationtiger, 2 weeks ago | Read review
“Ask for park views on the upper floors”
 of 5 bubbles alejandroj485, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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