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Calle Andres Bello 29, Mexico City 11560 Mexico
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Traveler (746)
Room & Suite (297)
Dining (87)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Mexico City
Updated 08/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 463 hotels in Mexico City
Location
4.8
Cleanliness
4.8
Service
4.8
Value
4.3
GreenLeaders GreenPartner
Discover luxury at JW Marriott Hotel Mexico City. We offer unparalleled accommodations and an extraordinary location at our Mexico City hotel situated in the heart of the Polanco District, near dynamic destinations including the National Museum of Anthropology and National Auditorium. Relax with a dip in the outdoor pool, maintain your fitness routine in the health club and enjoy Mexican cuisine and drinks at the on-site restaurant and bar.
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Property amenities
Paid public parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Car hire
Parking
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Squash offsite
Tennis court offsite
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Salon
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Desk
Housekeeping
Room service
Kitchenware
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
155Restaurantswithin 0.3 miles
20Attractionswithin 0.3 miles
1427Reviews32Q+A100Room tips
Traveler rating
  • 1,018
  • 314
  • 63
  • 18
  • 14
Time of year
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Popular mentions
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Most Recent
J P wrote a review Sep 2022
19 contributions9 helpful votes
This was one of the nicest hotels I've ever stayed in. The staff were very nice and all spoke great English. The rooms were large and spacious and all recently renovated. My advice is that you request a room that is not overlooking the Auditorio Nacional. I had a room right over it and they had a concert, which meant I woke up to sound checks at 6 am and then had to deal with concert noise through midnight. Not the hotel's fault, but I recommend sleeping on the opposite side of the hotel.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Talo wrote a review Aug 2022
Lima, Peru22 contributions23 helpful votes
Hotel's Favorite
Unbeatable location and great property! Walking distance of restaurants, bars, the shopping mall (palacio de hierro) and “Polanquito”. I stayed at a Master suite which has an incredible view of the city. The staff was very friendly and helpful. Overall an excellent experience.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ALEX P wrote a review Aug 2022
Moscow, Idaho586 contributions245 helpful votes
Stayed here for 5 nights and it was perfect. The location is great to start with. Excellent restaurants in walking distance. The staff is A-1 perfect. This hotel knows service and provided in every aspect. We got an amazing upgraded room and a wonderful view. The room was large and the bathroom well appointed and huge. We had a fabulous and generous buffet breakfast in the restaurant each morning and again - fabulous staff and delicious food. This hotel currently does not have a concierge lounge open, but they make up for it with a small lounge near the restaurant that has whatever you need. Beautiful and comfortable lobby area and bar too. All the staff from the bell boys, house keepers, concierge, bar tender, front desk are super nice helpful and bilingual. I can't stress how comfortable and nice this experience was overall a perfect 10! We hit Mexico City and had 5 days of rain, but I did check out the gym and pool areas and they are spectacular as well. In room coffee is nice, along with plenty of bottled water and a full mini-bar.
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Date of stay: August 2022
Location
Cleanliness
Service
Room Tip: High floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Steven B wrote a review Jul 2022
7 contributions
Great location in Polanco. You can walk to restaurants in nice area within 10 min walk. The hotel has every amenity you could possibly want. Rooms have recently been renovated. The pool has spectacular views of the city. Sofia at the front desk was really nice about helping with me a early check in.
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Date of stay: July 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christopher Leung wrote a review Jun 2022
Vancouver, Canada150 contributions154 helpful votes
Amazing looking hotel with amazing staff to ensure i had a great stay. Thank you so much to Ms Gabriela for helping me with lots of uncommon requests. Your helpfulness really help me a lot for this stay. Also thank you to Janet from the Gym, your friendliness really brighten up my day, ur information was very helpful Lounge was close during this stay but JW MEX has prepared for me wonderful food to enjoy in their restaurant Xanat, which was beyond delicious. Wonderful stay. I WILL BE BACK! :)
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Date of stay: June 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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ElviraAlger wrote a review May 2022
Salt Lake City, Utah91 contributions55 helpful votes
+1
This is one of the best JW Marriott in the world. The location is perfect. Walking distance from the best restaurants in town, museums, parks, transportation. Easy access from the airport The hotel installations are absolutely gorgeous. The room are very spacious, natural lighting, great decoration and wonderful city views But the best feature of this hotel is the staff. Everyone from the bell boys, house keepers, concierge, bar tender, front desk are super nice helpful and bilingual
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Mobile622372 wrote a review May 2022
1 contribution1 helpful vote
I was really impressed with the service at this hotel. Every time I requested anything, someone showed up at my door within minutes with a smile. The staff was super helpful and the room was very clean and comfortable. I liked the decor and the pool and the location in Polanco is excellent!
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Luxury Traveller wrote a review May 2022
Turkey328 contributions256 helpful votes
We stayed there for 2 nights / 3 days and there were only 2 elevators working , they weren’t able to fix the elevators for 3 days we were there. We waited a lot to go up and down. The hotel has a great location in the Polanco area , walking distance from nice restaurants and the park. It is definitely not a 5 star hotel for me. The breakfast was ok. The Xanat restaurant has delicious foods.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Natali Serra-Bonett wrote a review Apr 2022
Mexico City, Mexico249 contributions120 helpful votes
We spent two weeks in this hotel and it was marvelous. The location is great as Polanco is the fanciest neighborhood in Mexico city and from here you can walk around and find beautiful shops and very nice restaurants. Our room was one of the recently refurbished and it was beautiful with an awesome view of Campo Marte and Paseo Reforma. But the very best is the staff, I could name some of them here: first of all, Diana (our housekeeper) who noticed that I was buying fresh flowers to decorate the room and for the second week she and her team decided to send us an incredible bouquet. Isabel, Reina, Aracelis, Juan and Leonel from the entrance, Erika, Tamara and Andrea from the reception and Javier as concierge. They all were really helpful and attentive during our stay that we are already looking forward to be back. Three things to improve 1. Only 2 out of 4 elevators were working and sometimes it was time consuming to wait for them 2. The hotel doesn't have espresso cups, not even in the lobby or rooms 3. There aren't garbage bins anywhere in the lobby. It was hard to find where to discard something
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Sandra F wrote a review Apr 2022
Richmond, Canada10 contributions12 helpful votes
I love the Polanco area where this hotel is. Very safe and so many restaurants to choose from. The hotel is lovely and calming. The pool area is beautiful and has a lovely view fo the park. Rooms are updated and the beds are comfortable. The staff at the front desk and servers at the lobby bar are always very friendly. This was my 5th time to this hotel and it is always my first choice when I am in Mexico City.
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Date of stay: March 2022
Rooms
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$357 - $612 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott mexico city hotel mexico city, mexico city jw marriott, marriott mexico city, mexico city marriott
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityMiguel Hidalgo / Polanco
NUMBER OF ROOMS
314
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Frequently Asked Questions about JW Marriott Hotel Mexico City
Which popular attractions are close to JW Marriott Hotel Mexico City?
Nearby attractions include Auditorio Nacional (0.1 miles), Lago del Bosque de Chapultepec (0.1 miles), and Parque Zoologico de Chapultepec (0.2 miles).
What are some of the property amenities at JW Marriott Hotel Mexico City?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Hotel Mexico City?
Top room amenities include a flat screen TV, a desk, and a separate living room.
What food & drink options are available at JW Marriott Hotel Mexico City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Hotel Mexico City?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to JW Marriott Hotel Mexico City?
Conveniently located restaurants include Agua y Sal Cebichería, Casa Portuguesa, and Alfredo Di Roma.
Are there opportunities to exercise at JW Marriott Hotel Mexico City?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JW Marriott Hotel Mexico City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Hotel Mexico City?
Many travelers enjoy visiting Historic Center (Centro Historico) (3.6 miles), Metropolitan Cathedral (Catedral Metropolitana) (3.7 miles), and National Palace (4.2 miles).
Does JW Marriott Hotel Mexico City have any great views?
Yes, guests often enjoy the city view available here.
Is JW Marriott Hotel Mexico City accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.