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JW Marriott Hotel Mexico City

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JW Marriott Hotel Mexico City
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918 Reviews from our TripAdvisor Community

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Showing 649: English reviews
Adelaide, Australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed for 3 nights and was a lovely hotel. The rooms, staff and views of the city were great. The rooms were modern and comfortable and the pool and spa nice. The only thing that would prevent me staying here again is location. Polanco is a nice area and does feel safe and lots of eateries around. But next... More 

Helpful?
Thank S0uthAussie
St. Petersburg, Florida
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

You won't find a more beautiful hotel in a better location in all of Mexico City. The rooms are spacious, the views breathtaking, the service is impeccable at every level and at every turn, and the restaurants are absolutely fantastic. Manager Jerry Brown is truly the best, caring and so very accommodating.

Helpful?
Thank Ed C
Cleveland, Oh
Level Contributor
1,048 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 422 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a large and well built property in the heart of the most desirable location in Mexico City: it is in a residential area with most of the upscale restaurants and shop, next to the park and the anthropological museum and yet not far by taxi to the historical center. The room we had was large, exquisitely appointed and... More 

Helpful?
Thank marcopolo111
Coral Gables, Florida
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

I cannot believe as a Marriott Silver with an amx platinum paying $500 per night I am not given access to the executive club!! I will never stay here again, I have asked front desk and they refuse They rooms are dated The machines in the tiny gym are not operating and it is way too crowded The other Marriotts... More 

Helpful?
Thank Carlos F
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Carlos, Thank you for taking the time to write a comment from your most recent stay at the JW Marriott Mexico City. Our customer satisfaction is very important and we really appreciate your feedback, I will share it within the organization with the correspondent teams in order to improve our service. Thank you for choosing the JW Marriott Mexico... More 

Palm Beach Gardens, Florida
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My usual stay when in Mexico City. Rooms are very nice, as should be expected for the price. But service is where this place sets itself apart. If you're fortunate enough to have club access, you can't ask for more. Janis, who works the early part of the day is absolutely awesome. Nice gym and pool, nice views over Chapultepec.... More 

Helpful?
Thank Bryan561
Fort Lauderdale, Florida
Level Contributor
90 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect location and very comfortable. My boyfriend and I were here for 4 nights and had a great time. The lobby is unique and interesting from an architectural perspective. The staff is very friendly and helpful. Most of the staff speak some English from what we found. The pool is awesome to take a dip in and the hot tub... More 

Helpful?
Thank jessicaf1971
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Jessica, Thank you for taking the time to share your experience at the JW Marriott Mexico City with other travelers. We are happy to hear that you have a great stay with us enjoying our outdoor pool and the best service at the exec lounge, Miguel truly does an amazing job. We will be very happy to see you... More 

Singapore, Singapore
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is my 2nd timing staying here. Staff are courteous, comfortable room and bed, love the toilet and bath. Great customer service. I was able to use the fitness center this time. Their treadmill is very modern. Its hotel restaurants are also serving great food. Great stay as always. Looking forward to stay here again in my next trip!

Helpful?
Thank PBarrieC
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, We are happy to hear that you returned for a second stay with us and even more to know that you will comeback, thank you for always choose JW Marriott Mexico City. Did you have the chance to use the outdoor pool? If not try it next time it has the best view of the city. Thank you... More 

Washington, District of Columbia, United States
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is a very high scale business traveler experience. From the lobby lounge to the restaurants to the neighborhood location, to the sleeping rooms, everything is designed for ultimate comfort. However, the service is what sets this hotel far above the others. It was my mother's birthday the week we stayed in Mexico, and having a late coffee in... More 

Helpful?
Thank Diana B
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Diana, Thank you for taking the time to share your experience at the JW Marriott Mexico City with other travelers. As you mention we have a privileged location however what really matter is the level of genuine carefulness that our associates try to provide to our guest. We are happy to know that we could make feel better your... More 

Lighthouse Point, Florida
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Hotel staff is efficient and very courteous, as you would expect from a top flight hotel in Mexico. Hotel is located in the heart of the Polanco area - excellent restaurants within walking distance. With Mexico City traffic / gridlock, walking to restaurants and bars is a big plus. Also nearby is the Bosque de Chapultepec park - great place... More 

Helpful?
Thank Da_Igdude
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, We are glad to know that you enjoy your stay at the JW Marriott Mexico City during your most recent trip. As you mention we are very well located in Polanco near of the best attractions or financial districts. Dis you have the opportunity to enjoy our restaurant Xanat? Please do not lose the chance to do it... More 

Izmir, Turkey
Level Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Have stayed 5 nights in August. The first room I got was terrible loud because windows facing the AC fans outside. I couldn't believe the hotel management is offering such room for guest! Anyway the reception staff was helpful to change the room, which was better but still noisy. I didn't feel the rooms are soundproof anyhow. It was like,... More 

Helpful?
Thank ysg
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, We appreciate the time you took to write a review from your most recent stay at the JW Marriott Mexico City. I already shared your feedback within the organization in order to improve our service and make this an isolated problem. Thank you for choosing the JW Marriott Mexico City and we hope we had the opportunity to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Polanco

Neighborhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about JW Marriott Hotel Mexico City

Address: Andres Bello 29 | Polanco Mexico City Distrito Federal 11560 Mexico, Mexico City, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: $207 - $576 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City
Hotel Style:
#2 Family Hotel in Mexico City
#3 Spa Hotel in Mexico City
#5 Business Hotel in Mexico City
#5 Luxury Hotel in Mexico City
#6 Romantic Hotel in Mexico City
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