JW Marriott Hotel Mexico City
Andrés Bello 29, Polanco, Mexico City 11560 Mexico
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Room & Suite (305)
Dining (83)
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About
#48 of 848 hotels in Mexico City
Location
4.8
Cleanliness
4.7
Service
4.8
Value
4.2
Travelers' Choice
GreenLeaders GreenPartner
Please note - As of January 16th 2023, lobby level public areas of the hotel are under renovation. Work activity may be noticed during your stay. Discover luxury at JW Marriott Hotel Mexico City. We offer unparalleled accommodations and an extraordinary location at our Mexico City hotel situated in the heart of the Polanco District, near dynamic destinations including the National Museum of Anthropology and National Auditorium. Relax with a dip in the outdoor pool, maintain your fitness routine in the health club and enjoy Mexican cuisine and drinks at the on-site restaurant and bar.
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Property amenities
Paid public parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Car hire
Parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Squash offsite
Tennis court offsite
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Desk
Housekeeping
Room service
Kitchenware
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
City View
Languages Spoken
Spanish
Location
JW Marriott Hotel Mexico City
Getting there
Great for walkers
Grade: 100 out of 100
100
Juarez Intl Airport
7.9 mi•
See all flights
Toluca Airport
25.1 mi•
See all flights
Auditorio
5 min•Mexico City Metro
Rental Cars
147 Restaurants
within 0.3 miles
1458Reviews33Q+A100Room tips
Reviews
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Most Recent
The front desk person Michelle was excellent . I had two reservations and I did not want to move to another room. She kept me in the same upgraded room being a Titanium Elite customer . It is customer service like Michelle that makes me go to Marriott hotels again
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Date of stay: November 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I would not recommend this hotel at all. First of all there are renovations going on- one would think they would have been forthcoming about this. Asked for a king size bed, I was told by the person checking me in that that would be impossible for the 4 days I was here. Amazingly, when I threatened to switch hotels ( I wish I had), they suddenly found a king room . Just got back from a full day of touring- left at 9:30 this morning, now 4 pm and room not made up. Staff is beyond rude and unhelpful. I asked the concierge to help me maje a reservation and was told to do it myself. I asked, as a gold member status, to use the club lounge and I was told no. All in all one of the worst hotel experiences I have ever had. Be smarter than me and stay somewhere else!
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Date of stay: November 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Choose a different hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
They are re modeling, no lobby, no restaurant unless you like paint sprayed on your food. The staff can’t communicate. After sad 3 days, the drywall above the shower was pouring water, at 10pm someone came up to look, told us we would have to move and the front desk would call. They never did so at 12am I went down to deal. Just a s show of a hotel. We were here for 5 days and 40 people, so they don’t care about the customers. I called Marriott and they said it is Marriott in name only they take no responsibility. That is horrible.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mariana Pineda, Guest Services / Front Office at JW Marriott Hotel Mexico City
Responded Sep 5, 2023
Dear Jefecarlosrobin Thank you for your feedback and sharing with us your experience during your stay at JW Marriott Mexico City Polanco We understand our renovation is a big one as the impact it can generate, however we are very proud to announce the renovation will be over in October. I hope you give us the opportunity to serve you again in the future when your travels bring you to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is an awesome luxury hotel, with the best location you may find to attend concerts, visit museums, go to great restaurants walking distance and very close from the historic Mexico City downtown. Rooms are very comfortable with a delicious bed, with the best pillows and linens. There is NO NOISE at all at nights. View from room is beautiful. The only "but" at this time is that the hotel has de lobby and main entrance remodeling, and it is a real mess. It seems they are already finishing, but it is certainly uncomfortable.
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Date of stay: August 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
TheJW became our casa in CDMX. We explored the sites of this great city and found refuge is this comfortable property. Alberto and his team were most gracious and helpful. Its location near parks in the lovely Polanco neighbor hood was perfect. Even the lobby construction was well managed and quiet. We’d love to go back to see it finished. Fransisco, the driver they recommended was very informative. They made our visit perfecto.
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip: Traffic is very heavy so allow yourself plenty of travel time. Plan on enjoying the area by...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I would like to preface this review with saying my complaint has always come after checking out of this hotel. I have stayed over 10x within the last 24 months at this property. This used to be my go to hotel due to the proximity to Polanco and nearby restaurants. The breakfast is amazing and the restaurant staff is top notch. The rooms are always clean and comfortable, even with the ongoing construction, all the other amenities make up for it. However, this has been the second time that mysterious charges appear on my Folio after check out. Since I am on business travel, I make sure every single charge matches up prior to checking out of the hotel. I always request a hardcopy and examine prior to leaving the property. Earlier this year, a mysterious 2000 peso charge was added to my Folio. I chalk it up to as an oversight and let it go. However, last week after, confirming my charges upon my departure. Once again, I was billed mysterious charges on my credit card. When I called the hotel, they provided me with an updated Folio with the extra charges. Enough is enough. I know a scam when I see one. Very disappointed in this property. I’m not sure if I would return. I’ll wait to see what explanation I will be given. However, the reservation I have for the upcoming week will certainly be canceled.…
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Date of stay: August 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mariana Pineda, Guest Services / Front Office at JW Marriott Hotel Mexico City
Responded Aug 7, 2023
Dear jdflores13: Thank you for taking the time to review your past stay with us, allow me to review your bill and I will contact you as a soon as I have more information, I will reach out to you. I apologize for the inconvenience, and I can guarantee if a charge was made it is accurate but allow me to verify. I remain at your service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m currently lying in bed here at the JW Marriott Mexico City. It is 2:20 in the morning, and all I hear is the party outside my window 15 floors down. I called downstairs to find out what is happening outside and they informed me it’s a night club. The gentleman offered me a room higher up or earplugs, but the appropriate thing to do was to warn me upon checkin that I would be awake all night due to the incessant and obnoxiously loud music at all hours of the night. As I am getting up in 3 hours to get my plane to go home, I declined the new room. I also declined the earplugs as they are uncomfortable. Just be warned that if your window faces north you won’t be sleeping at all. Also, there was a lovely money grab the second you checkin - my room and another customer's room were conveniently not available upon checkin, BUT for $40 extra a night we both could get a room that was ready - a little tacky in my opinion.…
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Date of stay: July 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Mariana Pineda, Guest Services / Front Office at JW Marriott Hotel Mexico City
Responded Jul 13, 2023
Dear Stephie928 Thank you for taking the time to post a review, We are reviewing the noise outside of the hotel and verify the origin of it, I am sorry the category that you book was not available for early check in, so my collages from front desk gave you some options. I hope you give us the opportunity to server you again when your travels bring you to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lazarus M wrote a review Jun 2023
Washington DC, District of Columbia126 contributions85 helpful votes
The hotel is undergoing renovations at present. We got a lovely spacious room on a high floor with views over 'Grasshopper Hill', the cultural, museum heart of the city. Wealthy Polanco with several very famous restaurants, Quintonil and Pujol, are a short walk away and trendy North Roma around 20 mins walk across the park. Our rate did not include breakfast, which I find disappointing given the relatively high prices, but that's what I booked. We had breakfast at Eno Polanco, which was great and super generous serves (i.e. order less than you think you need). There is a pool high up and a fitness centre. There renovations did not effect our sleep. Service failed to replenish water in the room. The front desk helped refilling water bottles with safe potable water and replacing room water, so no big deal. The hotel has a bit of a sterile business feel about it and there are people with business meeting badges ('Hello my name is....). The W, which should have nice in-room cosmetics is immediately adjacent, has no pool, but may represent a more fun place to stay in the Marriott portfolio at a better price.…
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Good stay overall, although not a great value, with the hotel lacking the 5-star features I hope for. I'd shell out more for St Regis for a real luxurious stay, or stay at Marriott Reforma to save money. Good * Great service from the front desk helped us merge three separate reservations and recognize elite benefits. Also very good service from the restaurant and gym staff. * Perfect location near Polanco, a nice area to spend time in. * The master suite felt new and clean while having a weird layout. I wish there were a double vanity sink, though. Bad * No bellmen service at all. Upon arriving or departing from the hotel, no one helps us with the luggage. The ongoing construction work also closed the ramp, which made it even more inconvenient. * We booked the room for two guests, but all the bath amenities and turned-down service were set up for 1. * Breakfast selection was not great, without any live cooking station. Much worse than St Regis or even Sheraton in Reforma. * The construction work made the remaining lobby very small, and going to the Polanco restaurants area requires walking around the building. The taxi/uber will still drop off at the wrong entrance.…
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Mariana Pineda, Guest Services / Front Office at JW Marriott Hotel Mexico City
Responded Jun 14, 2023
Dear RavipholS Thank you for choosing JW Marriott Hotel Mexico City and providing your honest feedback from your stay. We are pleased to read that you enjoyed the most of your stay, took advantage of the great location that provides the JW Marriott Mexico City and the staff meet your expectations. We understand about the renovation however we gurantee you that as soon aas it is finish it is going to be amaizing. We look forward to see you soon! Mariana Pineda Customer exprience supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Would not recommend this hotel based on these factors. Pool only has sun about 2 hours a day so if you are looking for a pool - skip this property Wifi is terrible. Constantly down Massage at spa is so not worth the money Housekeeping did not replenish our daily waters or coffee pods Bed is not comfortable. I think the mattresses are old and so they put a pad on top. Construction and street noise is loud even though we were in the 19th floor. Buffet is just okay and too expensive unless you like liquid runny scrambled eggs What is good about this hotel? Concierge had great recommendations for dinner and breakfast Woman working at pool is awesome and goes out of her way to help Hotel is in a good location. Would I go back? No There are too many great hotels in the area. …
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mariana Pineda, Guest Services / Front Office at JW Marriott Hotel Mexico City
Responded May 29, 2023
Dear 639angieo Thank you for choosing JW Marriott Hotel Mexico City and providing your honest feedback from your stay. We are pleased to read that you enjoyed the service at the 7th floor, took advantage of the great location that provides the JW Marriott Mexico City and the staff meet your expectations. We look forward to see you soon! Mariana Pineda Customer Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Mexico City area.
PRICE RANGE
$355 - $567 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott mexico city hotel mexico city, mexico city jw marriott, marriott mexico city, mexico city marriott
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityMiguel Hidalgo / Polanco
NUMBER OF ROOMS
314
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Claim Your ListingJW MARRIOTT HOTEL MEXICO CITY - Updated 2023 Prices & Reviews
Frequently Asked Questions about JW Marriott Hotel Mexico City
Which popular attractions are close to JW Marriott Hotel Mexico City?
Nearby attractions include Auditorio Nacional (0.2 miles), Lago del Bosque de Chapultepec (0.1 miles), and Parque Zoologico de Chapultepec (0.2 miles).
What are some of the property amenities at JW Marriott Hotel Mexico City?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Hotel Mexico City?
Top room amenities include a flat screen TV, a desk, and a separate living room.
What food & drink options are available at JW Marriott Hotel Mexico City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Hotel Mexico City?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to JW Marriott Hotel Mexico City?
Conveniently located restaurants include Ilios Greek Estiatorio Polanco, Taboo Polanco, and RosaNegra Polanco.
Are there opportunities to exercise at JW Marriott Hotel Mexico City?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JW Marriott Hotel Mexico City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Hotel Mexico City?
Many travelers enjoy visiting Historic Center (Centro Historico) (3.5 miles), Catedral Metropolitana de la Ciudad de México (3.7 miles), and National Palace (4.1 miles).
Does JW Marriott Hotel Mexico City have any great views?
Yes, guests often enjoy the city view available here.
Is JW Marriott Hotel Mexico City accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.