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JW Marriott Hotel Mexico City

Calle Andres Bello 29, Mexico City 11560 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (732)
Room & Suite (317)
Dining (81)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Mexico City
Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#22 of 428 hotels in Mexico City
Travelers' Choice
GreenLeaders GreenPartner
Discover luxury at JW Marriott Hotel Mexico City. We offer unparalleled accommodations and an extraordinary location at our Mexico City hotel situated in the heart of the Polanco District, near dynamic destinations including National Museum of Anthropology and National Auditorium.
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Full view
Property amenities
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Center with Internet Access
Paid wifi
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Full body massage
Baggage storage
Non-smoking hotel
Butler service
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Great View
Hotel links
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Full view
100Great for walkers
Grade: 100 out of 100
154Restaurantswithin 0.3 miles
20Attractionswithin 0.3 miles
1404Reviews27Q+A100Room tips
Traveler rating
  • 1,000
  • 310
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Time of year
Traveler type
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Popular mentions
M.J. wrote a review May 2021
6 contributions
JW was the first step of our 2 weeks Mexico vacation and we absolutely adored it. Located in the heart of Polanco, you will be woken up by bird songs from a nearby park - in the middle of Mexico City!!! Impeccable interior design, very convenient location, super delicious food, spacious and clean rooms, pool with the most amazing view are just some of the good sides of this hotel. However, what makes it truly memorable are people! The level of hospitality and service they provide is hard to compete with. All of the staff went above and beyond to make us feel warm, welcomed, and at home. Special thanks to Tamara and the lovely guy at the concierge (sorry that we didn’t remember his name!) who spoiled us so much. All you have to do is send a text and they will book you restaurants, taxis, recommend places to go, tours to do and they always do it so wholeheartedly! On a separate note, traveling during pandemics felt very safe at JW, with all protocols and safety measurements being in place. Thank you JW for having us, you have loyal customers who will be coming over and over again!
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Date of stay: May 2021
Sleep Quality
Room Tip: View in rooms overlooking the poolside is extraordinary! Higher floor - better view!
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Response from Herlynda Lazo , Guest Services / Front Office at JW Marriott Hotel Mexico City
Responded 3 weeks ago
Thank you for your visit and for your valuable feedback @livingmilliestyle. We are so glad you enjoyed your stay at the JW Marriott Mexico City. Our priority is to provide the highest level of hospitality and we are glad you felt it. We will share your comments about Tamara and our concierge team. Thank you for taking the time to write such a lovely review. Hopefully you will visit us soon again. Sincerely, Herlynda Lazo - Customer Experience Manager
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Iamkatyjohnson wrote a review Apr 2021
Los Angeles, California87 contributions47 helpful votes
This hotel is in the heart of Polanco and close to all the amazing shops and restaurants, the rooms have amazing views, the property is super clean and covid compliant, and most importantly I felt the staff really went above and beyond for me and my stay! I would certainly stay here again. You can't go wrong here. Loved it! Thanks JW Marriott!
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Date of stay: March 2021
Room Tip: higher floor and corner for great view!
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1 Helpful vote
Response from Herlynda Lazo , Guest Services / Front Office at JW Marriott Hotel Mexico City
Responded Apr 28, 2021
Thank you for your comments @Iamkatyjohnson. We are glad you had an amazing stay with us. Remember that the JW Marriott is and will be your home in Mexico City.
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William B wrote a review Jan 2021
Freiamt, Germany109 contributions73 helpful votes
We stayed for two nights. Only had a limited room service menu, but made the best of it. Room was large with a beautiful view. Got a nice welcome treat, a bottle of tequila and emptied it. (Nothing else to do) Hotel was inflexible in trying to make us feel welcome. (Lockdown)
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Date of stay: December 2020Trip type: Traveled as a couple
3 Helpful votes
Response from Mariana Pineda, Guest Services / Front Office at JW Marriott Hotel Mexico City
Responded Jan 8, 2021
Dear G4857GLwilliamb We are so happy you could enjoyed our national drink Tequila and our wonderful view that is one of our perks of our location. The challenges we are facing in this time had made us change the way we are used to travel and we understand the local government policies could have an impact. Hopefully you gave us the opportunity to assist you in the future
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John H wrote a review Sep 2020
North Salt Lake, Utah60 contributions70 helpful votes
Came down to visit the city with some friends and we ended up staying here. One of the nicest hotels I’ve ever stayed at in an absolutely incredible location. You are very close to great restaurants, great shopping, a huge park for sight seeing, and it is in the safest area of El D.F. The pool is incredible with awesome views of the city. The staff was super helpful. If I ever make it back here this is where I will be staying again.
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Date of stay: January 2020Trip type: Traveled with friends
4 Helpful votes
Response from Mariana Pineda, Guest Services / Front Office at JW Marriott Hotel Mexico City
Responded Sep 14, 2020
Dear Jwhaddock Thank you for choosing JW Marriott Mexico City! We are happy that you had a wonderful time, took advantage of the great location that provides the hotel and the staff exceeded your expectations. We look forward to seeing you soon! Mariana Pineda Customer Service
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SmithBride wrote a review May 2020
Toronto, Canada12 contributions7 helpful votes
Great in all aspects. Location, price, breakfast buffe was amazing, pool, sauna, service and any help required. Rooms are average for price paid but would Definitely recommend and would happily stay here again.
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Date of stay: February 2020Trip type: Traveled as a couple
$214 - $716 (Based on Average Rates for a Standard Room)
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MexicoCentral Mexico and Gulf CoastMexico CityMiguel Hidalgo / Polanco
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Frequently Asked Questions about JW Marriott Hotel Mexico City
Which popular attractions are close to JW Marriott Hotel Mexico City?
Nearby attractions include Auditorio Nacional (0.1 miles), Lago del Bosque de Chapultepec (0.1 miles), and Parque Zoologico de Chapultepec (0.2 miles).
What are some of the property amenities at JW Marriott Hotel Mexico City?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at JW Marriott Hotel Mexico City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Hotel Mexico City?
Yes, parking is available to guests.
What are some restaurants close to JW Marriott Hotel Mexico City?
Conveniently located restaurants include Agua y Sal Cebichería, Alfredo Di Roma, and Casa Portuguesa.
Are there opportunities to exercise at JW Marriott Hotel Mexico City?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JW Marriott Hotel Mexico City have an airport shuttle?
Yes, JW Marriott Hotel Mexico City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Mexico City?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Mexico City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Hotel Mexico City?
Many travelers enjoy visiting Historic Center (Centro Historico) (3.6 miles), National Palace (Palacio Nacional) (4.2 miles), and Metropolitan Cathedral (Catedral Metropolitana) (3.7 miles).
Does JW Marriott Hotel Mexico City have any great views?
Yes, guests often enjoy the park view available here.