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JW Marriott Hotel Mexico City

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Calle Andres Bello 29, Mexico City 11560 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (736)
Room & Suite (278)
Dining (87)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Mexico City
Updated 07/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 454 hotels in Mexico City
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Discover luxury at JW Marriott Hotel Mexico City. We offer unparalleled accommodations and an extraordinary location at our Mexico City hotel situated in the heart of the Polanco District, near dynamic destinations including National Museum of Anthropology and National Auditorium. Relax with a dip in the outdoor pool, maintain your fitness routine in the health club and enjoy Mexican cuisine and drinks at the on-site restaurant and bar.
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Property amenities
Paid public parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Car hire
Business Center with Internet Access
Parking
Wifi
Paid wifi
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Salon
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Butler service
Doorperson
Express check-in / check-out
Dry cleaning
Ironing service
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Room features
Bathrobes
Desk
Dining area
Housekeeping
Room service
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Safe
Separate dining area
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Park View

Location

Full view
100Great for walkers
Grade: 100 out of 100
155Restaurantswithin 0.3 miles
20Attractionswithin 0.3 miles
1410Reviews29Q+A100Room tips
Traveler rating
  • 1,002
  • 312
  • 62
  • 18
  • 16
Time of year
Traveler type
Language
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  • English
Popular mentions
FengCao wrote a review Dec 2021
New York72 contributions77 helpful votes
Generally, I had a very good stay at the hotel. I think the facility was very beautiful and the location was great. I found the amenities to be good too. I also liked the fact that they had on-site testing. I just have one major complaint and a smaller one. Before I visited Mexico city, I tried really hard to reach out to the hotel to ask some basic questions about my stay. It was next impossible for me to reach the hotel from phone or the email I found online. Eventually, my angry message to their facebook message group got response from JW Marriott and I was able to communicate with the hotel staff after that. However, I almost cancelled my reservation based on how difficult it was to reach the hotel before my stay. The other issue we had was on the final day when all of our keys got deactivated before our checkout. That was more of an annoyance than anything else.
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Date of stay: December 2021
Cleanliness
Service
Sleep Quality
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ehmcl18 wrote a review Aug 2021
San Diego, California60 contributions27 helpful votes
We stayed here for a long weekend getaway, and had an amazing experience. Great customer service everywhere. While true some of the rooms are dated (hence the reason upper floors are being renovated but a great time for the hotel to do that) our view (of Chapultapec Park) was amazing, and we truly appreciated the level of safety measures in place (temp checks, hand sanitizer, everyone required to wear masks, free Covid tests on site if needed (not required for CBX crossing) - this was exceptional). The concierge helped arrange a fantastic tour to the Pyramids and great restaurant recommendations (thank you Alberto). While the lounge was closed, we were offered free breakfasts instead, which was a la carte, all of which were great. The gym was very clean and all updated equipment. What a treat to return to this wonderful hotel in a great location in Polanco (tons of great restaurants/shopping within walking distance). If there was construction at the hotel we did not even notice it. Would definitely stay here again on next trip.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
2 Helpful votes
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Response from Herlynda Lazo , Guest Services / Front Office at JW Marriott Hotel Mexico City
Responded Aug 21, 2021
Thank you for your valuable feedback @ehmcl18, We are so glad you enjoyed your stay at the JW Marriott Mexico City. We will be sure to thank our Chief Concierge, Alberto for making your trip memorable. Hopefully you will come back soon. Herlynda Lazo - Customer Experience Manager
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tonav wrote a review Jul 2021
La Verne, California108 contributions30 helpful votes
We have not checked-in yet for our stay at the JW Marriott Mexico City but we have already been getting really good customer service from Martha Lazo, the Customer Experience Manager and Ernesto from Concierge. It’s really comforting to know that the hotel staff care and work hard to make your stay something to look forward to. What makes or breaks a hotel stay for us is really the total customer experience.
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Date of stay: July 2021
Service
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Response from Herlynda Lazo , Guest Services / Front Office at JW Marriott Hotel Mexico City
Responded Jul 13, 2021
Thank you for choosing the JW Marriott Mexico City. We appreciate your valuable feedback, @tonav. I hope you had a memorable stay. Sincerely, Martha Herlynda Lazo - Customer Experience Manager
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M.J. wrote a review May 2021
8 contributions1 helpful vote
JW was the first step of our 2 weeks Mexico vacation and we absolutely adored it. Located in the heart of Polanco, you will be woken up by bird songs from a nearby park - in the middle of Mexico City!!! Impeccable interior design, very convenient location, super delicious food, spacious and clean rooms, pool with the most amazing view are just some of the good sides of this hotel. However, what makes it truly memorable are people! The level of hospitality and service they provide is hard to compete with. All of the staff went above and beyond to make us feel warm, welcomed, and at home. Special thanks to Tamara and the lovely guy at the concierge (sorry that we didn’t remember his name!) who spoiled us so much. All you have to do is send a text and they will book you restaurants, taxis, recommend places to go, tours to do and they always do it so wholeheartedly! On a separate note, traveling during pandemics felt very safe at JW, with all protocols and safety measurements being in place. Thank you JW for having us, you have loyal customers who will be coming over and over again!
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
Room Tip: View in rooms overlooking the poolside is extraordinary! Higher floor - better view!
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1 Helpful vote
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Response from Herlynda Lazo , Guest Services / Front Office at JW Marriott Hotel Mexico City
Responded Jun 1, 2021
Thank you for your visit and for your valuable feedback @livingmilliestyle. We are so glad you enjoyed your stay at the JW Marriott Mexico City. Our priority is to provide the highest level of hospitality and we are glad you felt it. We will share your comments about Tamara and our concierge team. Thank you for taking the time to write such a lovely review. Hopefully you will visit us soon again. Sincerely, Herlynda Lazo - Customer Experience Manager
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Iamkatyjohnson wrote a review Apr 2021
Los Angeles, California87 contributions71 helpful votes
This hotel is in the heart of Polanco and close to all the amazing shops and restaurants, the rooms have amazing views, the property is super clean and covid compliant, and most importantly I felt the staff really went above and beyond for me and my stay! I would certainly stay here again. You can't go wrong here. Loved it! Thanks JW Marriott!
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Date of stay: March 2021
Rooms
Location
Service
Room Tip: higher floor and corner for great view!
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3 Helpful votes
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Response from Herlynda Lazo , Guest Services / Front Office at JW Marriott Hotel Mexico City
Responded Apr 28, 2021
Thank you for your comments @Iamkatyjohnson. We are glad you had an amazing stay with us. Remember that the JW Marriott is and will be your home in Mexico City.
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PRICE RANGE
$214 - $716 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott mexico city hotel mexico city, mexico city jw marriott, marriott mexico city, mexico city marriott
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityMiguel Hidalgo / Polanco
NUMBER OF ROOMS
312
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Frequently Asked Questions about JW Marriott Hotel Mexico City
Which popular attractions are close to JW Marriott Hotel Mexico City?
Nearby attractions include Auditorio Nacional (0.1 miles), Lago del Bosque de Chapultepec (0.1 miles), and Parque Zoologico de Chapultepec (0.2 miles).
What are some of the property amenities at JW Marriott Hotel Mexico City?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Hotel Mexico City?
Top room amenities include a flat screen TV, a desk, and a dining area.
What food & drink options are available at JW Marriott Hotel Mexico City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Hotel Mexico City?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to JW Marriott Hotel Mexico City?
Conveniently located restaurants include Agua y Sal Cebichería, Villa Rica Polanco, and Casa Portuguesa.
Are there opportunities to exercise at JW Marriott Hotel Mexico City?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JW Marriott Hotel Mexico City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Hotel Mexico City?
Many travelers enjoy visiting Historic Center (Centro Historico) (3.6 miles), Metropolitan Cathedral (Catedral Metropolitana) (3.7 miles), and National Palace (Palacio Nacional) (4.2 miles).
Does JW Marriott Hotel Mexico City have any great views?
Yes, guests often enjoy the city view available here.
Is JW Marriott Hotel Mexico City accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.