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Esq. Rio Mississippi Calle Río Lerma 237 Col. Cuauhtemoc, Mexico City 06500 Mexico
Lowest prices for your stay
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$77
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Free cancellation until 10/07/22
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$71
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Free cancellation until 10/07/22
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Traveler (133)
Room & Suite (54)
Dining (24)

About

#105 of 464 hotels in Mexico City
Location
4.7
Cleanliness
4.1
Service
3.9
Value
3.8
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Paid public parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Wine / champagne
Vending machine
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Flatscreen TV
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
135Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
515Reviews6Q+A23Room tips
Traveler rating
  • 151
  • 197
  • 88
  • 42
  • 37
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Popular mentions
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Most Recent
Libertad V wrote a review Aug 2022
Mexico City, Mexico5 contributions2 helpful votes
Spotless clean, comfortable, not overpriced. The staff was helpful and smiley and treated us with great courtesy. Made our stay in México City easier. Other great point of the hotel was the excellent location, just one block away from Reforma Avenue.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Eric M wrote a review Apr 2022
1 contribution
I stayed at the Laila for a week at the end of March through early April. The location of the hotel is great, right in the business district surrounded by countless great restaurants and bars, while also being a short walk or drive from a number of amazing neighborhoods including Roma Norte and Condesa. The hotel staff was exceptionally welcoming and accommodating for someone who spoke no Spanish. Check in was a breeze and my room was cleaned daily. They were also very helpful in scheduling a Covid test on site 24 hrs before I flew out. When I needed to work, the WiFi was super reliable and rooms quiet for an optimal work setting. I found the beds to be very comfortable, room temperature perfect, and shower / bathroom amenities to be great. Whether you are traveling for business or vacation, I definitely and strongly recommend the Laila hotel especially if you are traveling from the US or another country.
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Andrew N wrote a review Feb 2020
San Francisco, California22 contributions3 helpful votes
Acceptable but there are much better options for the price. They don't have sheets that fit the bed properly so they are using other sheets sideways which means your feet touch the bare bed. Bathroom is difficult to enter because the door and toilet make it hard to enter Paint in bathroom is peeling with big holes in the wall Shower is grungy with what appears to be mold Incredibly slow WiFi, like DSL from the early 2000s
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip: Ask for one where you can get into the bathroom without turning sideways
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Laila Hotels, Propietario at Laila Hotel CDMX
Responded Mar 2, 2020
Dear guest; We would like to thank you for staying with us at Laila Hotels. Our duty is to over-deliver on guest experience and we would like to thank you for your comments, we regret many inconveniences that have been presented to you. We will take on board your comments and will work on them in order to achieve your expectations and a better service. We kindly invite you to visit us again your next visit to Mexico City and check by yourself that we can make it way better. Have an excellent day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eran O wrote a review Feb 2020
Skokie, Illinois115 contributions69 helpful votes
I stayed in the hotel for 3 nights, the room was cleaned every day. The staff was very nice and friendly. They changed my room to a higher floor when I checked in. The 2 main issues I had was the fact that the air conditioner does not work during the day if you are not in the room and it seems to be non effective (stayed at 21 degrees C) no matter what. It is located by nice restaurants which is a great plus. Remember that it is México City so don’t calculate the distance in length but time - it took us 30 minutes to drive 3 miles.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from LailaHotels, Director de Relaciones con Clientes at Laila Hotel CDMX
Responded Feb 11, 2020
Esteemed guests We would like to thank you for staying with us at Laila Hotels. Thank you very much for your valuable comments. We will take on board your comments and will work on them in order to achieve your expectations and a better service. We kindly invite you to visit us again your next visit to Mexico City and check by yourself that we can make it way better. Have an excellent day!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Odyssey58476172714 wrote a review Feb 2020
1 contribution
My stay at Laila Hotel has been pleasant, from check-in to check-out the staff were accommodating and helpful despite the language barrier. Staff member Mario Guadalupe was very helpful and also speaks great english. Which brings me to say that all staff at Laila hotel were very helpful, always greeting me at the door, breakfast time. I highly recommend this hotel to anyone traveling from overseas.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from LailaHotels, Director de Relaciones con Clientes at Laila Hotel CDMX
Responded Feb 7, 2020
Hi Jesse S, we would like to thank you for staying with us at Laila Hotels and for taking the time to write us a review. We are pleased that you enjoyed your staying and our privileged location in Mexico City. We hope that we can have the opportunity to host you on your next visitb to Mexico City. We send you many greetings. We will send your congratulations to Mario, he will be very happy to know. Have an excellent day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Oliver wrote a review Dec 2019
Wilton Manors, Florida180 contributions231 helpful votes
I stayed 5 nights at this hotel as part of a group in Mexico City for a seminar. First of all, the elevators are extremely slow and in the morning it can take up to 14 mn (I timed it the third day) to get an elevator. The AC is completely NON EXISTANT. It’s 73 / 23 Celsius in every room (I asked the other 25 members of my group) and even if you set it on 43/7 Celsius it doesn’t go down! The maintenance guy is such a great person and he brought me a fan. I hope he didn’t take it from his workshop :-The reception staff is extremely friendly and helpful except for CELENE who really thinks very highly of herself. She seems to be forgetting that she has a job because of paying customers. Maybe she should be reminded of that. The housekeeping staff is very friendly but I guess they are understaffed and overworked! I left my room every day at 7.30 am and on 2 occasions my room had not been cleaned when I got back at 4 pm. I asked and the very kind and helpful guy (both guys working there were amazing) at the reception always helped! Breakfast lacks international variety. Americans and Europeans don’t eat tortillas with crazy hot spices in the morning! The hotel itself is not terrible but it’s dated and it will take more than a coat of fresh paint to help it regain the luster it probably had once upon a time!
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Date of stay: December 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from LailaHotels, Director de Relaciones con Clientes at Laila Hotel CDMX
Responded Dec 9, 2019
Hello Oliver, We would like to thank you for staying with us at Laila Hotels. Our duty is to over-deliver on guest experience and we would like to thank you for your comments, we regret many inconveniences that have been presented to you. We will take on board your comments and will work on them in order to achieve your expectations and a better service. We kindly invite you to visit us again your next visit to Mexico City and check by yourself that we can make it way better. Have an excellent day!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diego & Marcela wrote a review Nov 2019
Santo Domingo, Dominican Republic66 contributions61 helpful votes
Laila was near Reforma. In the same street where the hotel is located, there are a bunch of restaurants (amazing plus). The rooms were decent. The staff was good, but should manage themselves faster during check in hours. The hotel restaurant needs to improve their food quality and service. PROs: good price, great location CONs: bad hotel restaurant
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Date of stay: November 2019
Rooms
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from LailaHotels, Director de Relaciones con Clientes at Laila Hotel CDMX
Responded Nov 28, 2019
Hi, we would like to thank you for staying with us at Laila Hotels. We are also happy to read, that our location seemed excellent to you. Thank you very much for your valuable comments. We will take on board your comments and will work on them in order to achieve your expectations and a better service. We kindly invite you to visit us again your next visit to Mexico City and check by yourself that we can make it way better. Have an excellent day!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FernandoMexico8 wrote a review Nov 2019
Merida, Mexico525 contributions255 helpful votes
Laila Hotel in Mexico City is a 3 to 3.5 star hotel. Rooms are clean, decor is dated, and service limited. Location is quite good as it is close to Paseo de la Reforma, across the street from Torre Diana.
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Date of stay: November 2019Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from LailaHotels, Director de Relaciones con Clientes at Laila Hotel CDMX
Responded Nov 28, 2019
Hi Fernando. We would like to thank you for staying with us at Laila Hotels. We are also happy to read, that your staying in general was pleasant, and that the facilities and our location seemed excellent to you. Thank you very much for your valuable comments. We hope that we can have the opportunity to host you on your next visit to Mexico City. Have an excellent day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
laksirik2015 wrote a review Sep 2019
Colombo, Sri Lanka18 contributions20 helpful votes
I had a good stay there amidst few short comings, generally friendly staff at the reception though little bit diffciult in dealing in English. Rooms are quiet ok but I did not find the information book with vital emergency and other information, Alarm clock etc in the room. ( I requested the reception for a wake up call but never happened). As per the Booking .com information provided I was expecting more. One little bit inconvenience experience I faced was the tipping after the breakfast, which I never had experinced before. This I mention here as a positive comment for the management to correct . During my first breakfast the waiter who served coffee to me demended a tip and I did not expect it and I even did not have my wallet with me at that time. Then I told him polietly that I am staying for several more days and at the end of my stay I will tip him (also I thought to do so). But next morning breakfast I found that he was there but did not bother to serve me cofee and I had to demand. Also I have to mention here that there was a lady serving in the restaurant , she was very active , kind and served me without asking any thing. I also noted that she was attending to all the guests while few others worked on " select and serve basis may be on tip. I just wanted to mention here so that the management can correct it as it is not usual to tip every morning specialy those who stay for several days and also little bit inconvenient, it is ok to do so at the end,
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Date of stay: September 2019
Location
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from LailaHotels, Gerente at Laila Hotel CDMX
Responded Sep 23, 2019
Hi, we would like to thank you for staying with us at Laila Hotel CDMX. We are also happy to read, that your staying in general was pleasant. Thank you very much for your valuable comments. We have them under high consideration to avoid similar situations in the future. Also we´ll make sure the issues you just mentioned will get fixed and improved. We hope that we can have the opportunity to host you on your next visit to Mexico City. kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jesse S wrote a review Jun 2019
Brooklyn, New York1 contribution
Staff is super friendly and willing to help at all times. They all speak English very well and were always willing to provide directions to various tourist attractions. Rooms were very clean and house keeping staff was thorough. Hotel is centrally located within the Cuauhtemoc district and the super cool Little Tokyo neighborhood. Just north of and a short walk to La Roma and La Condesa. Perfect place from which to see all that CMDX has to offer! Couldn't recommend the hotel enough!
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Date of stay: May 2019
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from LailaHotel, Gerente at Laila Hotel CDMX
Responded Jun 24, 2019
Hi Jesse S, we would like to thank you for staying with us at Laila Hotel CDMX and for taking the time to write us a review. We are pleased that you enjoyed your staying and our privileged location in Mexico City. We hope that we can have the opportunity to host you on your next visitb to Mexico City. We send you many greetings. Have an excellent day!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
$67 - $89 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa inn mexico city hotel mexico city, casa hotel mexico city, casa mexico city
FORMERLY KNOWN AS
Casa Inn Mexico City
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityCuauhtemoc / Cuauhtémoc District
NUMBER OF ROOMS
167
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Frequently Asked Questions about Laila Hotel CDMX
Which popular attractions are close to Laila Hotel CDMX?
Nearby attractions include Fuente de la Diana Cazadora (Diana the Huntress Fountain( (0.3 miles), INTRO Latino (0.2 miles), and Aztec Guides (0.2 miles).
What are some of the property amenities at Laila Hotel CDMX?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Laila Hotel CDMX?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Laila Hotel CDMX?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Laila Hotel CDMX?
Yes, paid public parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to Laila Hotel CDMX?
Conveniently located restaurants include Quebracho Lerma, Restaurante Diana - The St. Regis Mexico City, and Asaderos Grill Reforma.
Are there opportunities to exercise at Laila Hotel CDMX?
Yes, guests have access to a fitness center during their stay.
Does Laila Hotel CDMX have airport transportation?
Yes, Laila Hotel CDMX offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Laila Hotel CDMX?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Laila Hotel CDMX?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Laila Hotel CDMX offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.