Spotless clean, comfortable, not overpriced. The staff was helpful and smiley and treated us with great courtesy. Made our stay in México City easier. Other great point of the hotel was the excellent location, just one block away from Reforma Avenue.
I stayed at the Laila for a week at the end of March through early April. The location of the hotel is great, right in the business district surrounded by countless great restaurants and bars, while also being a short walk or drive from a number of amazing neighborhoods including Roma Norte and Condesa. The hotel staff was exceptionally welcoming and accommodating for someone who spoke no Spanish. Check in was a breeze and my room was cleaned daily. They were also very helpful in scheduling a Covid test on site 24 hrs before I flew out. When I needed to work, the WiFi was super reliable and rooms quiet for an optimal work setting. I found the beds to be very comfortable, room temperature perfect, and shower / bathroom amenities to be great. Whether you are traveling for business or vacation, I definitely and strongly recommend the Laila hotel especially if you are traveling from the US or another country.…
Acceptable but there are much better options for the price. They don't have sheets that fit the bed properly so they are using other sheets sideways which means your feet touch the bare bed. Bathroom is difficult to enter because the door and toilet make it hard to enter Paint in bathroom is peeling with big holes in the wall Shower is grungy with what appears to be mold Incredibly slow WiFi, like DSL from the early 2000s
I stayed in the hotel for 3 nights, the room was cleaned every day. The staff was very nice and friendly. They changed my room to a higher floor when I checked in. The 2 main issues I had was the fact that the air conditioner does not work during the day if you are not in the room and it seems to be non effective (stayed at 21 degrees C) no matter what. It is located by nice restaurants which is a great plus. Remember that it is México City so don’t calculate the distance in length but time - it took us 30 minutes to drive 3 miles.
My stay at Laila Hotel has been pleasant, from check-in to check-out the staff were accommodating and helpful despite the language barrier. Staff member Mario Guadalupe was very helpful and also speaks great english. Which brings me to say that all staff at Laila hotel were very helpful, always greeting me at the door, breakfast time. I highly recommend this hotel to anyone traveling from overseas.
I stayed 5 nights at this hotel as part of a group in Mexico City for a seminar. First of all, the elevators are extremely slow and in the morning it can take up to 14 mn (I timed it the third day) to get an elevator. The AC is completely NON EXISTANT. It’s 73 / 23 Celsius in every room (I asked the other 25 members of my group) and even if you set it on 43/7 Celsius it doesn’t go down! The maintenance guy is such a great person and he brought me a fan. I hope he didn’t take it from his workshop :-The reception staff is extremely friendly and helpful except for CELENE who really thinks very highly of herself. She seems to be forgetting that she has a job because of paying customers. Maybe she should be reminded of that. The housekeeping staff is very friendly but I guess they are understaffed and overworked! I left my room every day at 7.30 am and on 2 occasions my room had not been cleaned when I got back at 4 pm. I asked and the very kind and helpful guy (both guys working there were amazing) at the reception always helped! Breakfast lacks international variety. Americans and Europeans don’t eat tortillas with crazy hot spices in the morning! The hotel itself is not terrible but it’s dated and it will take more than a coat of fresh paint to help it regain the luster it probably had once upon a time! …
Laila was near Reforma. In the same street where the hotel is located, there are a bunch of restaurants (amazing plus). The rooms were decent. The staff was good, but should manage themselves faster during check in hours. The hotel restaurant needs to improve their food quality and service. PROs: good price, great location CONs: bad hotel restaurant
Laila Hotel in Mexico City is a 3 to 3.5 star hotel. Rooms are clean, decor is dated, and service limited. Location is quite good as it is close to Paseo de la Reforma, across the street from Torre Diana.
I had a good stay there amidst few short comings, generally friendly staff at the reception though little bit diffciult in dealing in English. Rooms are quiet ok but I did not find the information book with vital emergency and other information, Alarm clock etc in the room. ( I requested the reception for a wake up call but never happened). As per the Booking .com information provided I was expecting more. One little bit inconvenience experience I faced was the tipping after the breakfast, which I never had experinced before. This I mention here as a positive comment for the management to correct . During my first breakfast the waiter who served coffee to me demended a tip and I did not expect it and I even did not have my wallet with me at that time. Then I told him polietly that I am staying for several more days and at the end of my stay I will tip him (also I thought to do so). But next morning breakfast I found that he was there but did not bother to serve me cofee and I had to demand. Also I have to mention here that there was a lady serving in the restaurant , she was very active , kind and served me without asking any thing. I also noted that she was attending to all the guests while few others worked on " select and serve basis may be on tip. I just wanted to mention here so that the management can correct it as it is not usual to tip every morning specialy those who stay for several days and also little bit inconvenient, it is ok to do so at the end,…
Staff is super friendly and willing to help at all times. They all speak English very well and were always willing to provide directions to various tourist attractions. Rooms were very clean and house keeping staff was thorough. Hotel is centrally located within the Cuauhtemoc district and the super cool Little Tokyo neighborhood. Just north of and a short walk to La Roma and La Condesa. Perfect place from which to see all that CMDX has to offer! Couldn't recommend the hotel enough!