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Casa Inn Mexico City

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Casa Inn Mexico City
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272 Reviews from our TripAdvisor Community

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Showing 59: English reviews
Level Contributor
91 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

The worst service you can find in the city. Completely not representative of how Mexicans are. The worst hotel I stayed. Really a waste of money. Please skip this place. I regret I follow the advice of one friend. Just for the location in the city. First not early checkin available. People in the front desktop weren't nice at all... More 

Helpful?
Thank Moni Moni M
Durban, South Africa
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Casa Inn Hotel is well located on Rio Lerma and good value for money. What surprises me is the fact that in all Hotels that I stay there is a request to only place the towels in the floor should you need them changed or hang them up for reuse... Considering the environment I always hang my towels up for... More 

Helpful?
Thank TheoPanagiotis
Casa Inn H, Gerente de Relaciones Públicas. at Casa Inn Mexico City, responded to this review

Thank you for your comments and suggestions! We look forward to welcoming you back in the future. Paulina Medina, Gerente de Relaciones Públicas. More 

Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 22, 2016 via mobile

Overall it's a good hotel with good environment. [Pros] business hotel, clean, almost safe. [Cons] front desk, Internet. - Despite is a business hotel, front desk has serious problem to speak in English. - Restaurant is good and price is OK. - Hotel don't trust in the guess, so everything you want you need to pay before receive, like laundry,... More 

Helpful?
Thank Marco Túlio M
Casa Inn H, Director de Relaciones Públicas at Casa Inn Mexico City, responded to this review

Thank you for your comments and suggestions, Marco! We look forward to welcoming you back in the future. More 

Houston, Texas
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 23, 2016

Made my reservation back in April for my Jun 15 arrival to Mexico City. Got to the hotel at midnight with my wife and two small kids and the front desk tells me that my reservation had been cancelled because my credit card did not go thru prior to my arrival. Seriously?!?!?! Why was I not notified if there was... More 

Helpful?
Thank Miandru
Casa Inn H, Director de Relaciones Públicas at Casa Inn Mexico City, responded to this review

Hi, Miandru. We regret to read about your experience, please accept our sincere apology for the inconvenience. We would like to thank you for sharing your thoughts and we hope that we have the opportunity to serve you again in the future and show you just how much we care about delivering an above average experience. More 

Travelers are raving about these Mexico City hotels

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 11, 2016 via mobile

This is a good place for business or bed & breakfast, it's clean, confortable bed and pillows. It's noisy, even from other rooms, hall and outside. Not really cozy, vacation feel like or so. People on front desk are nice. Price is fair just because of the place. A great place to find many places to go.

Helpful?
Thank Jorge-Mx-F
Casa Inn H, Director de Relaciones Públicas at Casa Inn Mexico City, responded to this review

Thank you for your comments and suggestions, Jorge! We look forward to welcoming you back in the future. More 

houston
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 26, 2016

Location of this hotel is excellent, one block from Paseo Reforma. Good price and good service! Many restaurants to choose on the same street..If you visit during summer times, be sure that the A/C in your room works properly.

Helpful?
Thank Cristina D
Casa Inn H, Director de Relaciones Públicas at Casa Inn Mexico City, responded to this review

Hi, Cristina. Thank you for your comments! We look forward to welcoming you back in the future. More 

Dayton, Ohio
Level Contributor
6 reviews
4 of 5 stars Reviewed April 3, 2016

The hotel lobby and restaurant are beautiful and the hotel is only a few blocks away from Zona Rosa which is very convenient. The rooms are very small but clean. The staff were very helpful. *The parking garage is small and seems to fill up quickly. There is also a charge to park in their garage.

Helpful?
Thank rsamen
Casa Inn H, Director de Relaciones Públicas at Casa Inn Mexico City, responded to this review

Thanks for the kind words Rsamen! We look forward to welcoming you back in the future. More 

Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 27, 2016

I came one year ago when my company put me in it. It was gray and too small for what we use to have in Mexico. I just check out yesterday and they had remodel their place and now it has a better image, the size has not changed however they´ve new furniture and all is perfectly clean. The rooms... More 

Helpful?
Thank Cari P
Casa Inn H, Director de Relaciones Públicas at Casa Inn Mexico City, responded to this review

Thanks for the kind words and suggestions! We look forward to welcoming you back in the future. More 

Saltillo, Mexico
2 reviews
2 of 5 stars Reviewed February 2, 2016

I have stayed at the Casa Inn for years and it seems there is a cleaning issue lately. The rooms are dirty, hair in the floor and in the sheets, dust everywhere, etc. The loby is also not very clean. The Hotel has a PERFECT location, but this time it was not well clean. Simple enough.

Review collected in partnership with Amoma.com

Helpful?
Thank hdeleon2016
Casa Inn H, Director de Relaciones Públicas at Casa Inn Mexico City, responded to this review

Hi, hdeleon2016 please accept our sincere apology for the inconvenience. We would like to thank you for sharing your thoughts and we hope that we have the opportunity to serve you again in the future and show you just how much we care about delivering an above average experience. More 

Coatzacoalcos, Mexico
Level Contributor
207 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 stars Reviewed December 10, 2015

the location of this property could not be better for tourist and mostly for business travelers, althought several constructions are ging on at the moment. the hotel is in very good conditions but is quite basic, clean and confortable . excelent for a solo business trip of one or two nights it also feels quite safe , there are several... More 

Helpful?
1 Thank TonyCardenas
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Casa Inn Mexico City

Address: Calle Rio Lerma 237 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $59 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Inn Mexico City 3.5*
Number of rooms: 166
Reservation Options:
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Also Known As:
Casa Inn Mexico City Hotel Mexico City
Casa Hotel Mexico City
Casa Mexico City
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