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Casa Inn Mexico City

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Casa Inn Mexico City
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310 Reviews from our TripAdvisor Community

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Showing 63: English reviews
Horsham, United Kingdom
Reviewed yesterday NEW

First visit, but compares poorly with nearby hotels with similar offering. Rooms a bit dated, breakfast ritual a bit odd made more so due to separate payment system: could not charge to room. On my last morning I went round the corner to a coffee shop for breakfast instead. Free wifi. Overall just alright, but has potential to be great....

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Helpful?
Thank Cicer0ne
San Diego, California
Reviewed 1 week ago

If you're passing through the DF on quick business and don't really care about where you stay, let alone plan to spend any time in your hotel room other than simply to crash, wash, and leave without so much as glancing at the stains on the walls, then this place will suit you just fine. If, however, you'd like to...

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Helpful?
Thank devilfishsd
Casa Inn H, PR at Casa Inn Mexico City, responded to this review

Hi devilfishsd, our apologies for your overall dissatisfaction regarding your recent stay with us, please accept our sincere apology for the inconvenience. We would like to thank you for sharing your thoughts and we hope that we have the opportunity to serve you again in the future and show you just how much we care about delivering an above average...

Reviewed 2 weeks ago

The hotel is so cold and especially rooms. You will hate to have bath. And everything in the room is old like towels. The good thing of the hotel is only employee. Thanks to them for their hospitality.

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Helpful?
Thank Asya H
Casa Inn H, PR at Casa Inn Mexico City, responded to this review

Hi, Asya,thank you for your comments and suggestions! We look forward to welcoming you back in the future. Paulina Medina, PR.

bloomfield hills, mi
Reviewed October 26, 2016

this was the third time I've stayed here. A friend I'm traveling with books it. This five night stay this week produced, yet again, 3 days of no hot water, no phone usage for the first three days and the toilet would not flush without me holding down the handle for almost a full minute. The carpet was so dirty...

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Helpful?
Thank Michelle G
Casa Inn H, PR at Casa Inn Mexico City, responded to this review

Hi, Michelle. We regret to read about your experience, please accept our sincere apology for the inconvenience. We would like to thank you for sharing your thoughts and we hope that we have the opportunity to serve you again in the future and show you just how much we care about delivering an above average experience. Paulina Medina, PR.

Reviewed September 23, 2016 via mobile

The worst service you can find in the city. Completely not representative of how Mexicans are. The worst hotel I stayed. Really a waste of money. Please skip this place. I regret I follow the advice of one friend. Just for the location in the city. First not early checkin available. People in the front desktop weren't nice at all...

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Helpful?
Thank Moni Moni M
Casa Inn Qro H, PR at Casa Inn Mexico City, responded to this review

Hi Moni, again, our apologies for your overall dissatisfaction regarding your recent stay with us, please accept our sincere apology for the inconvenience. We would like to thank you for sharing your thoughts and we hope that we have the opportunity to serve you again in the future and show you just how much we care about delivering an above...

Durban, South Africa
Reviewed August 29, 2016

Casa Inn Hotel is well located on Rio Lerma and good value for money. What surprises me is the fact that in all Hotels that I stay there is a request to only place the towels in the floor should you need them changed or hang them up for reuse... Considering the environment I always hang my towels up for...

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Helpful?
Thank TheoPanagiotis
Casa Inn H, Gerente de Relaciones Públicas. at Casa Inn Mexico City, responded to this review

Thank you for your comments and suggestions! We look forward to welcoming you back in the future. Paulina Medina, Gerente de Relaciones Públicas.

Reviewed July 22, 2016 via mobile

Overall it's a good hotel with good environment. [Pros] business hotel, clean, almost safe. [Cons] front desk, Internet. - Despite is a business hotel, front desk has serious problem to speak in English. - Restaurant is good and price is OK. - Hotel don't trust in the guess, so everything you want you need to pay before receive, like laundry,...

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Helpful?
Thank Marco Túlio M
Casa Inn H, Director de Relaciones Públicas at Casa Inn Mexico City, responded to this review

Thank you for your comments and suggestions, Marco! We look forward to welcoming you back in the future.

Houston, Texas
Reviewed June 23, 2016

Made my reservation back in April for my Jun 15 arrival to Mexico City. Got to the hotel at midnight with my wife and two small kids and the front desk tells me that my reservation had been cancelled because my credit card did not go thru prior to my arrival. Seriously?!?!?! Why was I not notified if there was...

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Helpful?
Thank Miandru
Casa Inn H, Director de Relaciones Públicas at Casa Inn Mexico City, responded to this review

Hi, Miandru. We regret to read about your experience, please accept our sincere apology for the inconvenience. We would like to thank you for sharing your thoughts and we hope that we have the opportunity to serve you again in the future and show you just how much we care about delivering an above average experience.

Reviewed June 11, 2016 via mobile

This is a good place for business or bed & breakfast, it's clean, confortable bed and pillows. It's noisy, even from other rooms, hall and outside. Not really cozy, vacation feel like or so. People on front desk are nice. Price is fair just because of the place. A great place to find many places to go.

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Helpful?
Thank Jorge-Mx-F
Casa Inn H, Director de Relaciones Públicas at Casa Inn Mexico City, responded to this review

Thank you for your comments and suggestions, Jorge! We look forward to welcoming you back in the future.

houston
Reviewed April 26, 2016

Location of this hotel is excellent, one block from Paseo Reforma. Good price and good service! Many restaurants to choose on the same street..If you visit during summer times, be sure that the A/C in your room works properly.

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Helpful?
Thank Cristina D
Casa Inn H, Director de Relaciones Públicas at Casa Inn Mexico City, responded to this review

Hi, Cristina. Thank you for your comments! We look forward to welcoming you back in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Casa Inn Mexico City

Address: Calle Rio Lerma 237 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $59 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Inn Mexico City 3.5*
Number of rooms: 166
Reservation Options:
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Also Known As:
Casa Inn Mexico City Hotel Mexico City
Casa Hotel Mexico City
Casa Mexico City
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Questions & Answers

Here's what travelers have asked, with answers from Casa Inn Mexico City staff and other travelers.
2 questions
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Questions? Get answers from Casa Inn Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Located at a busy but minor cross road, so rooms above floor 8 will be quieter.”
 of 5 bubbles Cicer0ne, yesterday | Read review
“Bring your own towels.”
 of 5 bubbles devilfishsd, 1 week ago | Read review
“I was next to the elevator. Loud conversations and gatherings woke me up everyday. Go for the higher number rooms”
 of 5 bubbles michelleg753, Oct 26, 2016 | Read review
“If quite is your request then try rooms at the back and the right side of the hotel higher up...”
 of 5 bubbles TheoPanagiotis, Aug 29, 2016 | Read review
“Corner rooms are big and comfortable. Ask for a high floor.”
 of 5 bubbles 258cristinad, Apr 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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