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Holiday Inn Hotel & Suites Zona Rosa

Calle Londres 15, Mexico City 06600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (62)
Room & Suite (55)
Dining (11)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Hotel & Suites Zona Rosa
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#154 of 415 hotels in Mexico City
Holiday Inn Hotel & Suites Zona Rosa located only 2 blocks from Paseo de la Reforma Avenue and Insurgentes. Located just 5 minutes from Downtown and Financial District , 4 Kms. From The World Trade Center and half a block from The U. S. Trade Center and The Wax and Ripley s Museum. It s 10 Kms. Away from The Banamex Convention Center and from The Mexico City International Airport. 50 executive suites with balcony or terrace, high speed internet, coffee shop, hairdryer, security box and a working desk, it also offers you, 24hour-a day business center (free) and meeting room, 2 Lounge banquets for 190 people. Restaurant & Bar Don Porfirio, decorated with oil paintings from the Virreinal Time,c XVII; GYM and terrace with panoramic view of Mexico City Holiday Inn Hotel & Suites Zona Rosa Mexico City Special Rates
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Full view
Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Meeting rooms
Currency exchange
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Residential Neighborhood
Languages Spoken
English, Spanish


Full view
100Great for walkers
Grade: 100 out of 100
127Restaurantswithin 0.3 miles
18Attractionswithin 0.3 miles
167Reviews3Q+A21Room tips
Traveler rating
  • 43
  • 76
  • 28
  • 8
  • 12
Time of year
Traveler type
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Selected filters
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  • English
Popular mentions
Jordan C wrote a review Apr 2020
Brea, California13 contributions5 helpful votes
This property is absolutely awful, I have been trying to get in contact with the hotel for over a month now, they double-charged me and every time I try to contact them they transfer me to guest relations who then can't even get in touch with the hotel. There seems to be absolutely no management that will handle any issues they have. Whenever guest relations calls no management is present. They have no email to contact them either, overall this is an absolutely awful property with terrible customer service.
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Date of stay: April 2020Trip type: Traveled solo
Response from IHGService, General Manager at Holiday Inn Hotel & Suites Zona Rosa
Responded Apr 15, 2020
Hello jordanstravel4, Thank you for sharing your feedback. We are determined to ensure that our hotels are always clean, our service is friendly, and everything works. So far, this does not seem to be the case and I would like to apologize for the experience. Thus, we have raised your concerns with Hotel management and they will look further into this. Also, I have sent you a Private Message to gather more information about your reservation and experience and I hope that you find time to respond. We are determined to deliver a combined sense of comfort and happiness. At the end of the day, it is the smile that we see in our guests and the joy that you share of your stay that we always look forward to. I hope you will give us a chance by booking with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. I look forward to hearing from you soon. Safe travels. Hector P Case Manager IHGService
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Ludo-Owen wrote a review Sep 2019
Canton of Geneva, Switzerland1,215 contributions562 helpful votes
Zona Rosa is a great place where you can walk around. The hotel itself is in a quiet street. The rooms are big and modern. Had breakfast once (which is a bit pricy). Staff is friendly and there is always someone to help you get your stuff up the stairs to the reception.
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Date of stay: July 2019
Trip type: Traveled on business
Mark B wrote a review Jul 2019
Ottawa, Canada81 contributions10 helpful votes
Stayed here during the Easter Weekend for 5 evenings. The reason we chose this hotel was for its location which is excellent and I am an IHG member. Front desk as the weakest link at this hotel. Upon check-in, we were given the incorrect room type. When arriving at 2am, the last thing we wanted to do is head back downstairs to change rooms. While the staff at this property (especially the restaurant were great), front desk disappointed consistently with little requests (chairs for our balcony, extra towels, etc). If management could fix the minor front desk issues, this hotel would be a true gem and I would have bumped my rating. Room was great, clean, and everything functioned as it should. The bed was very comfortable and there was little to no noise transfer from the hallways. Would I stay here again? Absolutely as the location was excellent.
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Date of stay: April 2019Trip type: Traveled as a couple
karmatourer wrote a review Mar 2019
Cabo San Lucas, Mexico132 contributions30 helpful votes
Considering it's in the heart of the city and near many attractions,it is located on a quiet street! Imagine that,in Mexico City! Even during the evening,quiet.For those who are challenged by steps,there are approximately 20 steps from street level to the front desk. I was greeted warmly by the 2 agents there and they recognized my status with IHG. Even if I did not have status there, I feel the greeting would still have been genuine. Every person I came in contact with was warm and cordial,whether it was the bellman,whose English was excellent,to the front desk,housekeeping and the restaurant-all top notch. The suite I had was spacious and well laid out. It included 2 sofas,an L-shaped desk with a great desk lamp,a coffee table and an individual chair. The balcony size was adequate. The room safe was standard fare-a nice touch. The shower and toilet were separate from the bathroom sink and both were well-lighted. No wait for plenty of hot water. I would say this property is verging on boutique style-given the size and amenities. There are plenty of places to eat a meal from dawn to midnight within short walking distance.2 convenience stores within a block. A microwave and coffee maker were in the suite also. There is a taxi at the entrance 24 hours a day. All in all,a propoerty I look forward to visiting again. Job well done.
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Date of stay: March 2019
Trip type: Traveled solo
Scott W wrote a review Mar 2019
Nashville, Tennessee9 contributions5 helpful votes
My husband and I stayed her for a week at the end of February. It’s a great property - a bit older, but in great shape, and really charming compared to the some of the more sanitized and modern properties. The location is fantastic...close to the metro, Reforma, etc. Great little bars and restaurants all around. I thought the service was excellent, and everybody was very kind and helpful. Ask for Carlos - he’s got the van out front, and has lived in Mexico City for years so is a great guide for a reasonable price.
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Date of stay: February 2019Trip type: Traveled as a couple
$76 - $115 (Based on Average Rates for a Standard Room)
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MexicoCentral Mexico and Gulf CoastMexico CityJuarez / Cuauhtémoc District
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Frequently Asked Questions about Holiday Inn Hotel & Suites Zona Rosa
Which popular attractions are close to Holiday Inn Hotel & Suites Zona Rosa?
Nearby attractions include Museo de Cera de la Ciudad de Mexico (0.07 miles), Reforma 222 (0.3 miles), and Centro Santa Fe (0.1 miles).
What are some of the property amenities at Holiday Inn Hotel & Suites Zona Rosa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Holiday Inn Hotel & Suites Zona Rosa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Holiday Inn Hotel & Suites Zona Rosa?
Yes, parking is available to guests.
What are some restaurants close to Holiday Inn Hotel & Suites Zona Rosa?
Conveniently located restaurants include Panaderia Rosetta, Cafe Nin, and Lucerna Comedor.
Are there opportunities to exercise at Holiday Inn Hotel & Suites Zona Rosa?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Holiday Inn Hotel & Suites Zona Rosa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Hotel & Suites Zona Rosa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Hotel & Suites Zona Rosa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Hotel & Suites Zona Rosa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Hotel & Suites Zona Rosa?
Many travelers enjoy visiting Basilica de Santa Maria de Guadalupe (4.8 miles), Historic Center (Centro Historico) (1.2 miles), and National Palace (Palacio Nacional) (1.8 miles).