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Krystal Grand Reforma Uno Mexico City

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Krystal Grand Reforma Uno Mexico City
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554 Reviews from our TripAdvisor Community

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Showing 156: English reviews
Reviewed 2 days ago NEWvia mobile

Great location, on the Main Street (Reforma) and very near the opera house and military monument. Great bar in the hotel which is very eclectic and fun. Impressive atrium has 20 story open plan that is very beautiful. Great spa and workout room.

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Helpful?
Thank David B
Brasilia, DF
Reviewed 4 days ago NEWvia mobile

This was the worst hotel of our trip to Mexico. When I booked I thought I would stay in a comfortable hotel with good service, but the stay was a disappointment. To start, there is no fridge in the room! Imagine paying expensive to stay in a room and drink hot water at night! The cleaning is not good. There...

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Helpful?
Thank ellensalomao
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Ellensalomao, I appreciate the feedback you have provided and apologize that your stay was anything less than exceptional. We carefully review your feedback, kindly be informed the only rooms that have fridges are the ones at the excecutive floor and the suites, second as we track your reservation you made it trhough a travel agency which is updeted constantly...

Virginia
Reviewed 5 days ago NEW

As always I had a great experience in this hotel. And I could say that is my favorite hotel and my first choice when I visit Mexico City Just a few minor details that could easily be solved with preventive maintenance and a little bit more attention to detail by the staff in charge of maintaining an repairing things. I...

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Helpful?
Thank Elliot M
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Elliot M, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and our signature Restaurant El Caballito. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you...

Boston, Massachusetts
Reviewed 5 days ago NEWvia mobile

A very new and stylish hotel in a really nice area. The view from my room was amazing. You can see the Mexico City right from a higher floor room . It is with walking distance to many attractions and great restaurants. The staff was also very friendly and helpful.

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Helpful?
Thank DaijieH
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear DaijieH, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and our great location. We look forward to the pleasure of welcoming you again soon. Touran I. Rateb General Director

Tampa, Florida
Reviewed 6 days ago NEW

My hotel stay was wonderful. However, the most exceptional experience was the restaurant staff that took excellent of me during my morning meal. Waiter Isaac went over and above to ensure my every need was tended to. My limited Spanish vocabulary was not a problem as Isaac filled in the blanks with his excellent English. I tried but struggled and...

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Helpful?
Thank Lynrd24
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Lynrd24, Thank you for your wonderful feedback. I am pleased you were able to enjoy our Restaurant El Caballito. It is the priority to each staff member to exceed your expectations in every way like Isaac did and to hear that we were able to do so for you brings us much joy. We look forward to the pleasure...

ATLANTA
Reviewed 1 week ago via mobile

Pretty good hotel except the alarm clocks are so old you cannot read switched to set it. The biggie is no fan for the air conditioning to block the sound out or any white noise . Very faint fan also they must shut off the air because it gets hot at night.

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Helpful?
Thank AV8IR
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear AV8IR, Thank you very much for your review of your recent stay at our hotel as well as your kind comments. Our commitment is to make your stay a pleasant and unforgettable one, based on high standards of hospitality and service, kindly be infromed after reading your review we shared your concerns with the appropiate department in order to...

Reviewed 2 weeks ago via mobile

I was here with my family during our last trip to Mexico City, the location is perfect close to downtown and at the beginning of reforma where you can find restaurants and shops near, since the beginning you feel welcome the staff is courteous and friendly we will definitely come back.

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Helpful?
1Thank Swati P
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Swati P, We thank you for your kind comments and the time you took to share them with us. We will transmit your recommendations to the corresponding party and we look forward to seeing you back at Hotel Krystal Grand Reforma. Touran I. Rateb General Director

La Puente, California
Reviewed 2 weeks ago

The Krystal Grand is close to sightseeing location within walking distance (Monumento a la Revolucion, Palacio de Bellas Artes, Zocalo, Restaurants, Monument Benito Juarez and I am sure a lot more we visited for 5 days). Great breakfast buffet selection (omelettes, fresh juice, breads, authentic mexican food, etc) and drinks and appetizers at Time Out is also a great selection...

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Helpful?
Thank Salnbetty
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Salnbetty, Thank you for taking the time to provide this feedback. It is so wonderful to hear that you were pleased with your accommodations and our staff took exceptional care of you during your stay. We hope we will have another opportunity to exceed your expectations again very soon! Touran I. Rateb General Director

Montreal, Canada
Reviewed 2 weeks ago

This hotel looks great on paper (and the location is really good), but we had problems practically every day of our 9-night stay. Our original room had an A/C that wasn’t working and no mini fridge — we had to ask three times to be changed to a new room. Once we moved rooms, the following two nights we had...

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Helpful?
Thank WorldTraveler639
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear WorldTraveler639, I appreciate the feedback you have provided and apologize that your stay was anything less than exceptional. We carefully review your feedback and I have shared your concerns with our leadership team in order to avoid this kind situations. kindly be informed in regards to the A/C, In the last couple of weeks, we have been testing our...

Reviewed 2 weeks ago

This is a nice place to stay!! I love the place and location!! Restaurant service is great!! I really recomend this hotel any time you visit Mexico City. In the future if i visit Mexico I will like to stay in this Hotel.

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Helpful?
Thank Delfina M
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Delfina M, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and our Restaurant El Caballito. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Airport Transportation
Official Description (provided by the hotel)
Krystal Grand Reforma Uno-Mexico City fully renovated located in Reforma offers a prime location for business and leisure travelers, ideal for explore Mexico's history and rich culture.Excellent location allows us to be close to the most important companies in the city & financial district.Paseo de la Reforma Allows quick access to Polanco & It is also just 20 minutes from Mexico City International Airport.100% Smoke-Free Hotel.Free WI-FI ... more   less 

Additional Information about Krystal Grand Reforma Uno Mexico City

Address: Avenida Paseo de La Reforma No. 1 | Col. Tabacalera, Mexico City 06030, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $95 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Reforma Uno Mexico City 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Melia Mexico Reforma Hotel Mexico City
Melia Mexico City Reforma
Krystal Grand Reforma Uno Mexico City
Hotel Style:
#11 Spa Hotel in Mexico City
#18 Luxury Hotel in Mexico City
#71 Business Hotel in Mexico City
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Questions & Answers

Here's what travelers have asked, with answers from Krystal Grand Reforma Uno Mexico City staff and other travelers.
26 questions
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2 months ago
Chicago, Illinois
New York City, New York
over a year ago
2 months ago

See all questions (26)

Questions? Get answers from Krystal Grand Reforma Uno Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Request upper level corner to Caballito View”
  • View from the corner of the hotel
  • Street View
  • Street view
 of 5 bubbles Salnbetty, 2 weeks ago | Read review
“Avoid the sunny side and ask for a corner room.”
 of 5 bubbles Sonia55570, 2 weeks ago | Read review
“Avoid doors connecting rooms or noisy people”
 of 5 bubbles CanuckChileno, 4 weeks ago | Read review
“I don't think there is a bad room to be had in this hotel”
 of 5 bubbles 83charlesm, Dec 17, 2016 | Read review
“I was on the 18th floor with a great city view.”
 of 5 bubbles MaryB683, Dec 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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