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Krystal Grand Reforma Uno Mexico City

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Krystal Grand Reforma Uno Mexico City
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389 Reviews from our TripAdvisor Community

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Showing 106: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW

Let me begin with the service! When I first arrived everyone was quick to help me with my bags. Special shoutout to Javier, the bell boy, who was professional and happy to help with everything. He gave me a rundown of everything I could use (gym, pool, buffet, etc.) with times. Likewise, when eating in the buffet, everyone was quick... More 

Helpful?
Thank Mitzi V
Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

The location is in the Reforma neighborhood of Mexico City, so it's very centralized which makes it easy to get to the many local attractions in Mexico. The area is safe and people can be seen walking to the nearby Palacio de Bellas Artes, all the way to the Zocalo. My family felt safe at the hotel and the staff... More 

Helpful?
Thank vega411
Montreal, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was travelling with my 5 y/o and I was very pleased with the check in, it was quick and efficient. Lots of staff to help you even if you check in late night like I did. Bed is really comfortable and the room super clean. Took a while to get hot water but this is understandable in Mexico. Very... More 

Helpful?
Thank Manglo17
Francesc M, Guest Relations Manager at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Manglo17, Thank you for taking the time to provide this feedback. It is so wonderful to hear that you were pleased with your accommodations and our staff took exceptional care of you. We hope we will have another opportunity to exceed your expectations again very soon! Fernando Romero Guest Relations and Quality Manager, More 

Toronto, Canada
Level Contributor
37 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very good location in the Reforma neighborhood of Mexico city. Safe hotel and neighborhood and very nice rooms on the upper floors. The showers and bathrooms are very spacious and it feels nice to have a home away from home

Helpful?
Thank mixedman
Francesc M, Guest Relations Manager at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Mixedman, Thank you for taking the time to provide this feedback. It is so wonderful to hear that you were pleased with your accommodations and our staff took exceptional care of you. We hope we will have another opportunity to exceed your expectations again very soon! Fernando Romero Guest Relations and Quality Manager. More 

San Salvador, El Salvador
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I stayed for a week a the beginning of August, we had booked the room and paid for it in advance, I called Mexico a day before checking everything was ok and made sure to ask for a king sized bed, to which they replied everything was ready. We checked in around 1 am and our room... More 

Helpful?
4 Thank tichac
Francesc M, Guest Relations Manager at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Tichac, Thank you very much for your review of your recent stay at our hotel as well as your kind comments. We do apologize that your stay was anything less than exceptional. Our commitment is to make your stay a pleasant and unforgettable one, based on high standards of hospitality and service, We carefully review your feedback and I... More 

Danville, California
Level Contributor
96 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I love my home away from home in Mexico City. Every room has been great and very quiet. Location is fantastic - close to the historic district but without the noise of the crowds. I'll stay here again the next time I visit Mexico City.

Helpful?
Thank TravelingCaptain
Francesc M, Director de Relaciones con Clientes at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear TravelingCaptain, thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us much joy. We look forward to the pleasure... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I didn't get what i supposed to get they give me whatever was available and I pay in advance for the room that I like they told me that if I want the room I have to wait until I was available again they said that a airline came and get a Lot of rooms for ther passengers because the... More 

Helpful?
2 Thank Eddie E
Francesc M, Guest Relations Manager at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Eddie E, we do apologize that your stay was anything less than exceptional. We carefully reviewed your feedback and I have shared your concerns with our leadership team in order to avoid this kind situations. We would like to connect with you in private to discuss your recent stay. I hope you will allow us another opportunity to demonstrate... More 

Fort Worth, Texas
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel in early July 2016 and we enjoyed our stay. Pros: -Clean -Friendly staff -Great location -Free wifi -Safe (to place passports, valuables, etc) Cons: -Children not allowed after 6PM in the pool area. Their reason was due to the spa next to the pool and they did not want noise bothering the adults that were... More 

Helpful?
Thank HamletTX
Francesc M, Guest Relations Manager at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear HamletTX, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and also our fitness center. On the other hand I will sahre your review with our leadership team in order to improve our service. It is the priority to each staff member to exceed... More 

Caguas, Puerto Rico
1 review
5 of 5 stars Reviewed 4 weeks ago

I've visited this property on three occasions, the first two were slightly rough do to renovations, lack of facilities etc. On my last visit (7/2016) everything was great, the room renovations have been competed, there is a better variety of restaurants to choose from and the staff is extraordinarily helpful. I usually visit this property on business, this past stay... More 

Review collected in partnership with Amoma.com

Helpful?
Thank 265wigbertos
Francesc M, Guest Relations Manager at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear 265wigbertos, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us much joy. We look forward... More 

Mexico City, Mexico
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Recently had a great experience organizing a townhall for 200 people at Krystal Grand. Facilities were renovated, coffee break was ready and abundant and staff was very friendly and on guard to support every need. Highly recommed Krystal Grand to hold events

Helpful?
Thank albertopalmac
Francesc M, Guest Relations Manager at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Albertopalmac, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and our meeting rooms. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us much... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Krystal Grand Reforma Uno-Mexico City fully renovated located in Reforma offers a prime location for business and leisure travelers, ideal for explore Mexico's history and rich culture.Excellent location allows us to be close to the most important companies in the city & financial district.Paseo de la Reforma Allows quick access to Polanco & It is also just 20 minutes from Mexico City International Airport.100% Smoke-Free Hotel.Free WI-FI ... more   less 

Additional Information about Krystal Grand Reforma Uno Mexico City

Address: Avenida Paseo de La Reforma No. 1 | Col. Tabacalera, Mexico City 06030, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $105 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Reforma Uno Mexico City 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Melia Mexico Reforma Hotel Mexico City
Melia Mexico City Reforma
Krystal Grand Reforma Uno Mexico City
Hotel Style:
#12 Spa Hotel in Mexico City
#20 Luxury Hotel in Mexico City
#71 Business Hotel in Mexico City
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