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Krystal Grand Reforma Uno Mexico City

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Krystal Grand Reforma Uno Mexico City
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511 Reviews from our TripAdvisor Community

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Showing 135: English reviews
Glasgow, United Kingdom
Reviewed yesterday NEW

Beautifully appointed hotel in a great location for sight seeing. We stayed 3 nights and were impressed by the speed of the check in,the cleanliness of the room, the free water every day and good quality toilettries. Our room was on the 18th floor and we had little traffic noise. However, like most modern hotels the sound proofing was not...

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Helpful?
Thank 288HandA
Puerto Vallarta, Mexico
Reviewed 2 days ago NEW

Your first impression when you arrive at this hotel makes you think of all the great big city hotels around the world, so we fully expected the Bellmen to be there at the taxi to help with luggage, and the doorman to greet us and usher us inside. Unfortunately neither of these things happened...although there was the doorman standing (with...

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Helpful?
Thank mexpro
Newnan, Georgia
Reviewed 1 week ago via mobile

Large room with comfortable beds, Robes in the closet an ice touch. I liked the large vanity, there was only a shower. Which was also very large. I've stayed at this hotel twice, it is within walking distance to everything you might need. There is an ATM that I've used that's been safe. There is a charge for extra coffee...

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Helpful?
Thank myskymama
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Myskymama, Thank you for your feedback. I am pleased you were able to enjoy all of our accommodations in your room. kindly be informed we offer one capsule/bag of coffee/Tea that is complementary upon arrival. We look forward to the pleasure of welcoming you again soon. Touran I. Rateb General Director

Granite City, Illinois, United States
Reviewed 1 week ago

I've been to the Krystal Grand multiple times for work. The staff is always welcoming and very kind. They are willing to do whatever it takes to make my stay as amazing as the last. The staff in the restaurant is just as friendly and welcoming. Rosa Garcia was a very attentive server in the restaurant and I hope she'll...

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Helpful?
Thank Nick M
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Nick M, Thank you for taking the time to provide this feedback. It is so wonderful to hear that you were pleased with your accommodations and our staff took exceptional care of you. We hope we will have another opportunity to exceed your expectations again very soon! Touran I. Rateb General Director

Bellevue, Washington
Reviewed 2 weeks ago

I arrived earlier than expected and was not able to pay for an early check-in, which I completely understand. What I didn't like, was how rude the staff was to me, like they didn't care about my business. However, the staff later in the day was extremely nice, especially the person that took the luggage up to my room. The...

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Helpful?
Thank cerna24
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Cerna24, Thank you very much for your review of your recent stay and apologize for the inconvenience you mention in the front area, Our commitment is to make your stay a pleasant and unforgettable one, based on high standards of hospitality and service. due this reason I have shared your concerns with the front desk manager in order to...

Discovery Bay, California, Usa
Reviewed 2 weeks ago via mobile

Hotel was great at then price was nice. I booed an express deal on Priceline. 4 star downtown. The problem is no one speaks English in the entire town so be prepared. The steak house restaurant is decent but screws you on the exchange rate 14-1. So bring pesos. Rooms are spacious and updated

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Helpful?
Thank Brett E
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Brett E, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay, on the other hand kindly be informed the Sonora Grill restaurant its a third part company so the exchange rate is different from us. We look forward to the pleasure of welcoming you...

Holly Springs, North Carolina
Reviewed 2 weeks ago via mobile

Back again after 7 months gone and had the pleasure of once again getting Isaac! Great buffet and the service is exceptional. Before I even sit down Isaac already has my coffee waiting for me. I feel like I am his only customer of the day. The food is superb with a great mix of authentic Mexican, fresh fruit and...

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Helpful?
Thank jupata
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Jupata, Thank you for your wonderful feedback. It is so wonderful to hear that you were pleased with your accommodations and our staff took exceptional care of you specially Isaac, It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us...

Baltimore, Maryland, United States
Reviewed 3 weeks ago via mobile

We are really enjoying this hotel. Our room on the 17th floor looks over the city with a view of the mountains. I just returned from a stay at a Hilton in London and this compares in every respect as far as comfort, decor and bathroom appointments, except this room is at least 25% bigger. Our room was a bit...

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Helpful?
Thank Hillary N
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Hillary N, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and we were able to give you an exceptional service. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to...

Morelia, Mexico
Reviewed 3 weeks ago

I want to thank front desk team on November night Wednesday 16th, specially to Mr. Everardo Reza. I booked a room extremely expensive by accident at Booking and he helped me to solve it and gave me a better option. Great service.

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Helpful?
Thank herreraje
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Herreraje, Thank you for your wonderful feedback. I am pleased we were able to help you in this special case from Everardo. It is the priority to each staff member to exceed your expectations in very way and to hear that we were able to do so for you brings us much joy. We look forward to the pleasure...

London, United Kingdom
Reviewed 3 weeks ago

We stayed in the altitude room and had a special offer from trip advisor. The room was on the 12th floor and had a great view, especially from the bathroom, but it was stuffy as there are no windows. We ate breakfast at the executive club and food was good but staff were generally not very helpful. The room was...

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Helpful?
Thank Lisa L
TouranIR, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Lisa L, Thank you for taking the time to provide this feedback. It is so wonderful to hear that you were pleased with your accommodations specially at our exclusive executive floor ALTITUDE. We hope we will have another opportunity to exceed your expectations again very soon! Touran I. Rateb General Director

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Airport Transportation
Official Description (provided by the hotel)
Krystal Grand Reforma Uno-Mexico City fully renovated located in Reforma offers a prime location for business and leisure travelers, ideal for explore Mexico's history and rich culture.Excellent location allows us to be close to the most important companies in the city & financial district.Paseo de la Reforma Allows quick access to Polanco & It is also just 20 minutes from Mexico City International Airport.100% Smoke-Free Hotel.Free WI-FI ... more   less 

Additional Information about Krystal Grand Reforma Uno Mexico City

Address: Avenida Paseo de La Reforma No. 1 | Col. Tabacalera, Mexico City 06030, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $96 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Reforma Uno Mexico City 4*
Number of rooms: 500
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Priceline, Travelocity, Odigeo and Jetsetter so you can book your Krystal Grand Reforma Uno Mexico City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Melia Mexico Reforma Hotel Mexico City
Melia Mexico City Reforma
Krystal Grand Reforma Uno Mexico City
Hotel Style:
#11 Spa Hotel in Mexico City
#18 Luxury Hotel in Mexico City
#72 Business Hotel in Mexico City
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Questions & Answers

Here's what travelers have asked, with answers from Krystal Grand Reforma Uno Mexico City staff and other travelers.
26 questions
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23 days ago
Chicago, Illinois
New York City, New York
over a year ago
23 days ago

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Questions? Get answers from Krystal Grand Reforma Uno Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were in in room 1805 and it was quiet - no traffic noise apart from occasional ambulance. Good situation with great views of the city.”
 of 5 bubbles 288HandA, yesterday | Read review
“Ask for a high floor...they all provide sweeping city views. Amazing!”
  • 20th Floor view of city
 of 5 bubbles mexpro, 2 days ago | Read review
“if sleeping during the day...get a room on 8th floor or above”
 of 5 bubbles 968nickm, 1 week ago | Read review
“Altitud rooms in higher floors and amenities are best.”
 of 5 bubbles Brunixgt, Oct 24, 2016 | Read review
“View of Reforma”
 of 5 bubbles Ttmac21, Oct 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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