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Krystal Grand Reforma Uno Mexico City

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Paseo de la Reforma No. 1 | Col. Tabacalera, Mexico City 06030, Mexico
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322 Reviews from our TripAdvisor Community

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Showing 95: English reviews
Tampabay
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The staff is excellent on the Altitude floor. Room was not clean when we checked in, but was cleaned very well after that. Great location to go to both the Zocalo and Chapultecpec Park. Breakfast and Happy Hour were wonderful with great staff.

Helpful?
Thank Jannyb414
Francesc M, Guest Relations Manager at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Jannyb414, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and our signature Restaurant El Caballito. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings... More 

Champaign-Urbana, Illinois
2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is our second time at this hotel. The first time we stayed as a couple and second time with kids. Equally great for both. Rooms are clean and very comfortable. Great service. The pool is amazing - great way to start and/or end the day. Workout room with row of machines has great views of the city. Excellent buffet... More 

Helpful?
Thank Lisa B
Francesc M, Guest Relations Manager at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Lisa B, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and our signature Restaurant El Caballito and also the good location of our property. It is the priority to each staff member to exceed your expectations in every way and to hear that... More 

Hampshire
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

We travelled to DF from Guadalajara for the weekend before flying home. We stayed in the 'Altitude' floor and were pleasantly surprised by how lovely the room was. Every attention was perfect, (one detail perhaps- lack of water bottle!), staff were very attentive. The view onto the Paseo de la Reforma was amazing. Breakfast was stunning and in our own... More 

Helpful?
1 Thank cardiffr0cks
Francesc M, Guest Relations Manager at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Cardiffr0cks, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us much joy. We look forward... More 

Vancouver (Canada)
Level Contributor
60 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spacious and clean room (love the big bathroom and shower), simple furnishing of the bedroom with small TV and no fridge. But the gym and connecting facility is 5 star. The reception staff is ok, lacking enthusiasm but do their job. I also tried out their room service a couple times, quite tasty, so no complaint. But the Sonora grill... More 

Helpful?
1 Thank AKLVancouver_Canada_
Francesc M, Director de Relaciones con Clientes at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear AKLVancouver_Canada_, Thank you for your feedback. I am pleased you were able to enjoy all of our accommodations in your room and the fitness center during your stay, we shared your review with our staff to make sure we provide an exeptional service for all the guests. We look forward to the pleasure of welcoming you again soon. Fernando... More 

London, United Kingdom
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Towels were not clean when we arrived. They were changed, but every day we had to ask for something to be cleaned or changed. Hygiene was appalling; the bathroom bin was placed on the bathroom bench next to the rim-down glasses !! We ate in the café. They tried to sell us a bottle of wine priced @ c£80.. The... More 

Helpful?
Thank lindarann
Francesc M, Director de Relaciones con Clientes at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Lindarann, I appreciate the feedback you have provided and apologize that your stay was anything less than exceptional. We carefully review your feedback and I have shared your concerns with our leadership team in order to avoid this kind situations. I hope you will allow us another opportunity to demonstrate our gracious hospitality during your next trip to Mexico... More 

Sun City West
Level Contributor
118 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In choosing our hotel, I weighed the Krystal Grand Reforma (Zona Historico) against the nearby Hilton. Ultimately, I decided I wanted a Mexican hotel, not an American chain. As it turned out, we could not possibly have been more pleased. Our room was well laid out and spacious. The shower was the full length of the wall, the windows were... More 

Helpful?
1 Thank Pstreet1
Francesc M, Guest Relations Manager at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Pstreet1, Thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us much joy. We look forward... More 

marina,ca
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

vising Mexico City for vacation stay in this hotel for 3 nights, the location is great, the hotel is clean and views of the city are really good, the restaurant Sonora Grill inside hotel serve really good food and breakfast is also really god.

Helpful?
Thank santos1185
Francesc M, Guest Relations Manager at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Santos1185, thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and the restaurant Sonora Grill. We look forward to the pleasure of welcoming you again son. With kind regards, Fernando Romero Guest Relations and Quality Manager. More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is amazing in all aspects. The warm welcome never ends. All the staff is amazing. The rooms are neat. The location is wonderful. Everything is near by. I will definitely go back! Excellent!

Helpful?
1 Thank Alicia502014
Francesc M, Guest Relations Manager at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Alicia502014, thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings us much joy. We look forward... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is super nice, and the people super friendly. I love the city. The hotel is very close to all the historical places. El Caballito restaurant is super chic and the service outstanding. The room service and the concierge were very helpful.

Helpful?
Thank Venezuela21
Francesc M, Director de Relaciones con Clientes at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Venezuela21, thank you for your wonderful feedback. I am pleased you were able to enjoy all of our accommodations in your room during your stay and our signature Restaurant El Caballito. It is the priority to each staff member to exceed your expectations in every way and to hear that we were able to do so for you brings... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

THE KRISTAL is well located for short walk many restaurant cafes and monument of the REVOLUTION Paseo de la Reforma is well situated for Jogging Wide and clean many people saying GOOD MORNING on your ways.

Helpful?
Thank Luis B
Francesc M, Guest Relations Manager at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Luis B, Thank you for taking the time to provide this feedback. to Krystal Grand Reforma Uno It is so wonderful to hear that you were pleased with your accommodations and our staff took exceptional care of you, the location is also a main factor. We hope we will have another opportunity to exceed your expectations again very soon!.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Krystal Grand Reforma Uno-Mexico City fully renovated located in Reforma offers a prime location for business and leisure travelers, ideal for explore Mexico's history and rich culture.Excellent location allows us to be close to the most important companies in the city & financial district.Paseo de la Reforma Allows quick access to Polanco & It is also just 20 minutes from Mexico City International Airport.100% Smoke-Free Hotel.Free WI-FI ... more   less 

Additional Information about Krystal Grand Reforma Uno Mexico City

Address: Paseo de la Reforma No. 1 | Col. Tabacalera, Mexico City 06030, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $97 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Reforma Uno Mexico City 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Melia Mexico Reforma Hotel Mexico City
Melia Mexico City Reforma
Krystal Grand Reforma Uno Mexico City
Hotel Style:
#14 Spa Hotel in Mexico City
#28 Luxury Hotel in Mexico City
#73 Business Hotel in Mexico City
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