Las Alcobas is as good as it gets. Boutique and tremendous service. ..makes one feel at home (that is if one has a super-luxurious home). This may be the first place that I have stayed that I could not find one thing on the negative side.
This luxury boutique hotel will not disappoint you in any way. The service is one of the best I have ever experienced from the moment you arrive. The staff is extremely attentive to your needs but also does things you don't even ask for. The first night I left in a hurry and my room was a mess but upon returning all my clothes were folded and the room was spotless. Littel touches throughout my stay from fresh fruit plates and little treats at night on bedside table. The hotel restaurant is also top notch, and the breakfast has been delicious every morning while not filiing me up too much so I can try all the amazing restaurants within walking distance in the Polanco neighborhood. Book it now and you won't regret it.
We had such a fabulous week at Las Alcobas. Alex and his staff are top-notch. From the drinks to the food to the service, everything was first class. And the location is great, because you can walk to so many things, and it's a quick Uber ride to the other fun, nearby neighborhoods in town. Highly, highly recommend.
I booked this hotel because of the area, the reviews and it is a Marriott property. I am so glad I did. I was only in for a short stay, 2 nights, but the staff, location, and breakfast are wonderful. I'll come back but next time, not for work. :) Their driver Carlos was wonderful and the whole team so accommodating. Definitely use them for the airport transport.
We spent the first few days of our honeymoon at Las Alcobas. This hotel is in the beautiful Polanco neighborhood and easily walkable to many sites, shops, and restaurants. Our pick up at the airport was seamless and the room was inviting and very comfortable. The front desk staff was accommodating and eager to help (offering directions, bottles of water, arranging car service). The architecture of this hotel was stunning and I loved how small and yet accessible it was. I can't wait for our return trip - it was wonderful!
The reviews here were key in my choosing of this hotel and it beyond delivered. The staff was exceptional - attentive, friendly and so accommodating. Aaron, the concierge, helped us plan a perfect itinerary with transportation, lunch and dinner reservations the days we were there and we were so delighted with his selections. Our favorite meals were at the places he booked for us. I cannot say enough. We look forward to our next visit! Thank you for hiring the best at this hotel. Do not lose your staff, they truly made it the perfect experience.
Just got back from a 3 night 4 day stay. The hotel is located in Polanco near plenty of restaurants and cafes that can be reached on foot. Believe the reviews that say how attentive the staff is. They accommodated our every need. We had trouble buying museum tickets to Casa Azul from the States . I reached out to the hotel a few days prior to our trip and they booked the tickets for us. They also organized transfer to the airport for us with an excellent driver. The hotel and room were clean and well maintained . Our trip also included a small but delicious continental breakfast that had fresh juice, coffee , fruit yogurt parfait , and a basket of fresh pastries. . I would recommend this place hands down over any of the big hotel names. Looking forward coming back one day. Thank you to the staff and management for a wonderful stay!…
The small boutique hotel is definitely a gem in terms of room styles in Mexico City and the location is great to walk around but overall we were disappointed. The rooms are very expensive, even for Europe, not only for Mexico and then they charge you for sparkling water and cappuccino at a breakfast that’s included. While the staff at the reception is very friendly (although things didn’t always work out as they said), the staff at the breakfast was rude and it felt like they didn’t want to be there. I speak fluent Spanish, so it was not a language barrier. We felt like we were disturbing them and the service was bad. But then they keep reminding you to put tip on the bill (of an included breakfast). I have lived in 10+ countries and always up for adjusting to local customs but not if I pay European 5 star prices, then I think this is not appropriate. My parents and I generally tip very generously but we were all very confused and annoyed by that. Especially as the service was very bad. The rooms were not done when we came back from breakfast (should be possible at such a small Hotel) but the doorman (he was amazing and super nice. Definitely the best thing about this hotel) asked, shall we make up your room now whenever one of us walked outside. Interesting concept. Especially with 3 people in the room. We booked a room for 3 people which was tiny. The light concept of the room was very interesting. With digital and button option to turn various lights on and off. We never found all or the room went black. Was quite difficult to handle. So while I enjoyed the location a lot, I simply don’t think this is worth the money. For me luxury is not only nice wooden walls, but also good service.…
Can’t say enough good things about this hotel. The room was beautiful with a GREAT bathroom. The hotel is exquisite with all the details cared for. The restaurant was delicious. But, the most important of all was the service. Everyone was exceptionally friendly, polite, helpful and seemed to want to do the best job they could. Kudos to the general manager. Alex Mendeok, for training his staff and making sure the guests experience is 100% wonderful from first moment to last. Location can’t be beat with numerous restaurants, cafes, parks, shops within a few blocks. Very safe neighborhood.
This is simply the only option when you are looking for a place to stay in Mexico City. The room has every amenity you could wish for, including the most amazing complimentary mini bar. We didn't touch most of it while we were there since we were eating out so much, but we took some of the snacks home with us and immediately regretted not clearing out the mini bar every day (they did restock!). Do not sleep on Anatol, which serves the best cocktails we had anywhere in Mexico (and food rivalling most high end restaurants, including Pujol). Finally, the service here was impeccable, a perfect blend of polish and warmth, not to mention attention to detail. You will be well taken care of here.