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Ave. Presidente Masaryk 390 Col. Polanco, Mexico City 11560 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (239)
Room & Suite (189)
Dining (41)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Las Alcobas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 410 hotels in Mexico City
Location
Cleanliness
Service
Value
Travelers' Choice
Designed to resemble a private residence, Las Alcobas, A Luxury Collection Hotel, Mexico City has unique features that lavishly exude warmth and comfort, hand-selected details to enhance and enliven your senses, and the calm serenity of being at ease in your environment. These are the ingredients for a refined experience at a hotel in Mexico City. For business and leisure travelers, our hotel's 35 guestrooms and suites reflect our commitment to quality and the highest level of attentive service imbued with unparalleled comfort with luxurious accommodations that await you in Mexico City in state of the arts guestrooms and exceptional bathrooms. Las Alcobas, A Luxury Collection Hotel, Mexico City is composed of both architectural as well as aesthetic exquisiteness, while simultaneously offering the utmost service with its symphonic melding of personalized amenities, including two restaurants, and complete attentiveness to its guests.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Restaurant
Airport transportation
Meeting rooms
Spa
Wifi
Breakfast in the room
Baggage storage
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
183Restaurantswithin 0.3 miles
18Attractionswithin 0.3 miles
760Reviews5Q+A100Room tips
Traveler rating
  • 643
  • 84
  • 16
  • 12
  • 5
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Popular mentions
YvonneR492 wrote a review Sep 2020
Rome, Italy74 contributions26 helpful votes
The problem with this hotel is that they are not consistent with their regulations. I booked two separate stays and asked if I could leave part of my luggage behind during the 5 days I would be away. They initially agreed. When the time came to check out and just as I had to run to catch my plane, they inform me that it is against their regulation to store my luggage. They left me hanging just like that. Offered no solution. Fortunately I found another hotel around the corner where I was able to book my next stay and they were happy to store my luggage. Needless to stay I canceled my next stay at Las Alcobas and do not plan to stay there again and expose myself to their unprofessional inconsistency.
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Date of stay: September 2020
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Response from Aaron Caballero, Guest Services / Front Office at Las Alcobas
Responded 3 weeks ago
Dear YvonneR492, Thank you for comments. We truly apologize for the misunderstanding and inconveniece this has caused you. Due to new standards, at the moment we are not able to store luggage for our guest after departure. We hope you give us a second chance to be your hosts in Mexico City in a near future. Sincerely,
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robert c wrote a review Mar 2020
Brookfield, Connecticut20 contributions3 helpful votes
My wife and I had a lovely room for one week in February. The staff was exceptionally attentive, courteous, and efficient. The breakfasts were delicious. The hotel manager was present and available to help in any way she could. This is definitely one of the finer boutique hotels of the world.
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Date of stay: February 2020
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Pioneer320056 wrote a review Mar 2020
5 contributions
It was our first time to visit Mexico City. This hotel is in Polanco District of Mexico City. It has lots of sidewalk cafes, high end stores and lovely parks and tree lined streets. The rooms were high tech where you could turn everything on or off from your night table. Great breakfast and service. I would definitely come back to this hotel.
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Date of stay: March 2020
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swtrip2 wrote a review Mar 2020
Evanston, Illinois4 contributions1 helpful vote
We have been fortunate to stay at many of the world's finest hotels. The staff of Las Alcobas was among the best we have ever experienced. In a short time they all knew us personally, and catered to our every need. A truly remarkable set of professionals. The location of Las Alcobas is terrific. Great dining and shopping in every direction. Beautiful parks just steps away. We can't wait to go back.
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Date of stay: March 2020
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Rebecca M wrote a review Mar 2020
Minneapolis, Minnesota207 contributions51 helpful votes
My husband and I came to Mexico City for the restaurants and bars so Las Alcobas was the perfect hotel location for us. We have also become fans of the Luxury Collection line of hotels and this hotel definitely met those high standards. Our room was great and with a large, comfortable bed with great linens. The shower was also awesome with Bvlgari toiletries. Snacks and non alcoholic drinks were complimentary. We enjoyed breakfast every morning at Anatol. A massage was included in our room rate. It was excellent and appreciated. Our Butler Bruno was very helpful. Our only issue with the hotel was communication issues with the concierge. A month before our stay I contacted the concierge to book transportation, tours and restaurant reservations. When we arrived, the concierge called us wanting to move our cooking class with a chef back 90 min because the markets open later on Sunday. He also informed us they were unable to secure permits for us for a special historical center tour on Tuesday but could do the regular historical center tour. We were OK with both of these changes but on Sunday we waited 20 min for the chef to arrive but got frustrated when the front desk and concierge on duty seemed to have no knowledge of the chef we were waiting for despite them arranging it. Considering the high cost we decided to cancel the class so we could get on with our day. Then on Monday, we got a call from the front desk saying a guide was waiting for us. It is unclear if this was the chef or the guide that was to come on Tuesday.
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Date of stay: February 2020
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PRICE RANGE
$370 - $675 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
las alcobas mexico df hotel mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityMiguel Hidalgo / Polanquito / Polanco
NUMBER OF ROOMS
35
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Frequently Asked Questions about Las Alcobas
Which popular attractions are close to Las Alcobas?
Nearby attractions include Polanco (0.1 miles), Avenida Presidente Masaryk (0.06 miles), and Lincoln Park (0.1 miles).
What are some of the property amenities at Las Alcobas?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
Which room amenities are available at Las Alcobas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Las Alcobas?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Las Alcobas?
Yes, parking is available to guests.
What are some restaurants close to Las Alcobas?
Conveniently located restaurants include La Vicenta Masaryk, La Casa del Pastor Masaryk, and Anatol en Las Alcobas.
Are there opportunities to exercise at Las Alcobas?
Yes, guests have access to a fitness center during their stay.
Does Las Alcobas have an airport shuttle?
Yes, Las Alcobas offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Las Alcobas?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Las Alcobas?
Many travelers enjoy visiting National Palace (Palacio Nacional) (4.3 miles), Historic Center (Centro Historico) (3.7 miles), and Metropolitan Cathedral (Catedral Metropolitana) (3.9 miles).
Is Las Alcobas accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.