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NH Collection Mexico City Airport T2

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NH Collection Mexico City Airport T2
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1,032 Reviews from our TripAdvisor Community

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Showing 412: English reviews
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Edmonton, Canada
Reviewed yesterday NEW

Angela & Alejandro at reception were very friendly, helpful and knowledgeable. Room surprisingly very quiet (located at the airport), very clean and modern. The bed was extremely comfortable. There were loads of amenities...spa, pool, workout room, as well as a wonderfully comprehensive buffet breakfast available.

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Helpful?
Thank sixteehz
Amsterdam, The Netherlands
Reviewed 3 days ago NEW

I went there for a one night business trip. The wait at the reception was quite long. However, the room service was good and when I asked for a blow dryer it was sent within 5 minutes. Would go there again.

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Helpful?
Thank NCC1105
GerenciaNHCTerminal2, Guest Relations Manager at NH Collection Mexico City Airport T2, responded to this review

Dear guest, Thank you for allowing us to host you on your last stay and for having taken the time to write a review. We regret that the registration process has taken time, we will take measures to guarantee a lower register time. We feel pleased to know that we attend your request in a proactive manner and that we...

Ciudad Juarez, Mexico
Reviewed 1 week ago NEWvia mobile

A great hotel if you are planning to take an early plane. Just a few steps from the waiting gate. Nice facilities, great rooms, quiet and clean. We stayed on our way to another country. Try to arrive early to have plenty time to go around the beautiful Mexico city.

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Helpful?
Thank GERMAN L
GerenciaNHCTerminal2, Guest Relations Manager at NH Collection Mexico City Airport T2, responded to this review

Dear German, We appreciate the trust placed in the hotel for your recent stay, we are happy to read that we exceeded the expectations you had when choosing us as an option on your recent visit to Mexico City, and hope that you were able to see our beautiful city (quoting you)! It is a great satisfaction for us that...

Northport, New York
Reviewed 1 week ago

I chose the NH because of its location inside terminal 2 just minutes from the international arrivals hall. It is a beautiful hotel and the service is fantastic. The rooms were large and very clean and included all of the amenities that a business traveler could wish for. The restaurant was fantastic and Alberto and Rodrigo provided the best service...

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Helpful?
Thank U082926e
GerenciaNHCTerminal2, Guest Relations Manager at NH Collection Mexico City Airport T2, responded to this review

Dear guest, We are glad to know the hotel was useful for your flight schedule and also that the services and installations could reach your comfort standards. It is a rewarding matter for us when a guest recognizes the job that we hardly work on each day to satisfy you! My team and I appreciate the opportunity we had of...

London
Reviewed 1 week ago

We only stayed here one night during a stop over and found the hotel to be clean and modern if somewhat soulless. The room was ok except there was no hot water and only one towel and we had a view of a wall. The positive was that we arranged with the hotel for a transfer from T1 and the...

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Helpful?
Thank mbgandco
GerenciaNHCTerminal2, Guest Relations Manager at NH Collection Mexico City Airport T2, responded to this review

Dear guest, I'm sorry we didn't accomplished with our gold of making our guests as comfortable as in they were in their own homes, thanks for letting us know about this issue. Your feedback will help us deliver this brand promise. My team and I appreciate the opportunity we had of being of service to you and will be glad...

Chesapeake, Virginia
Reviewed 1 week ago

I landed at this hotel by accident - missed my flight. I just wanted to go home and was exhausted. The reception was unbelievable. As soon as I got out of the elevator, my luggage was relieved by a friendly bellman (who didn't want a tip). The receptionist and her colleagues were accommodating, trying to get me the best rate,...

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Helpful?
Thank Janet J
GerenciaNHCTerminal2, Guest Relations Manager at NH Collection Mexico City Airport T2, responded to this review

Dear Janet, I would like to thank you for placing your trust in us for this stay. Thank you for letting us know that we were able to turn around a very bad experience that you had outside the hotel. We are happy to read that we exceeded the expectations you had when choosing us as an option on your...

Reviewed 2 weeks ago via mobile

I stay at this hotel at least three times a month and it never disappoints. The staff is well trained and courteous with a fully functional and efficient front desk crew 24/7, which makes checking in and out a breeze. The hotel in general is exceptionally spacious with large, well aired rooms that are very quiet with no outside noise...

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Helpful?
Thank Jerome L
GerenciaNHCTerminal2, Guest Relations Manager at NH Collection Mexico City Airport T2, responded to this review

Dear Jerome, I would like to thank you for the time you took to review your experiences at the NH Collection Mexico City Airport T2 hotel, we are very happy to know that one of our most distinguished guests has felt along the years a warm welcoming from our side, which is what we always aim at with every single...

Virginia Beach, Virginia
Reviewed 2 weeks ago

NH Collection is situated in Terminal 2 at Benito Juarez, which is the international terminal, as well as where Delta and Aeromexico fly. Super convenient, friendly staff, and comfortable. Would definitely stay here again if I have another overnight layover. Highly recommend.

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Helpful?
Thank jessica0423
GerenciaNHCTerminal2, Guest Relations Manager at NH Collection Mexico City Airport T2, responded to this review

Dear Jessica, We are happy to read that we exceeded the expectations you had when choosing us as an option on your recent visit to the hotel. It is a great satisfaction for us that you have enjoyed together the different services that we have and that your stay was comfortable. We would love to welcome you back at this...

Reviewed 2 weeks ago via mobile

I can't believe I've stayed at this hotel more than 5 times ever. The only reason I stay here is because of its access to terminal 2 of the airport in Mexico City. It is very convenient, but that is all. The rooms are small and look like an extended stay hotel, they would call it minimalistic, I'd say cheap....

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Helpful?
Thank Alejandro P
GerenciaNHCTerminal2, Guest Relations Manager at NH Collection Mexico City Airport T2, responded to this review

Dear Alejandro, First of all I extend our most sincere apologies for the drawbacks you perceived during your stay in the hotel. Guest satisfaction is overriding for us and realizing that you didn't feel at ease with the service, disappoints us. We will take immediate steps to ensure a quicker registration process and to enhance the staff attitude. Referring with...

Moscow, Russia
Reviewed 3 weeks ago

Good position of the hotel at terminal 2 of Mexico City Airport. Rooms are very quite and very clean. Service good. In the room there were a lot of electrical plug (finally!) so it was easy and comfortable to connect all my devices and chargers.

Review collected in partnership with NH Hotels
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Helpful?
Thank O4579HTsalvatoreb
GerenciaNHCTerminal2, Guest Relations Manager at NH Collection Mexico City Airport T2, responded to this review

Dear Salvatore, I would like to thank you for placing your trust in us for this stay, it is for us a great satisfaction that you enjoyed the different services that we have and that your stay was comfortable. I take this opportunity to let you know that your review makes us keep on improving as a team to offer...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The NH Collection Mexico City Airport T2 is located inside the new Terminal 2 at the Benito Juarez International Airport in Mexico City. ... more   less 

Additional Information about NH Collection Mexico City Airport T2

Address: Capitan Carlos Leon Gonzalez s/n | Terminal 2, Benito Juarez International Airport, Mexico City 15620, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $120 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Mexico City Airport T2 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and NHHotels so you can book your NH Collection Mexico City Airport T2 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Nh Aeropuerto t2 Mexico Hotel Mexico City
NH Collection Mexico City Airport T2
Hotel Style:
#13 Spa Hotel in Mexico City
#20 Luxury Hotel in Mexico City
#26 Romantic Hotel in Mexico City
#52 Business Hotel in Mexico City
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Questions & Answers

Here's what travelers have asked, with answers from NH Collection Mexico City Airport T2 staff and other travelers.
29 questions
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Questions? Get answers from NH Collection Mexico City Airport T2 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a view overlooking the runway. Incredible. Not noisy at all !”
 of 5 bubbles U082926e, 1 week ago | Read review
“very good if you just transfer to Mexico city as it is located in the airport”
 of 5 bubbles Philppe31, Dec 15, 2016 | Read review
“Take another hotel if you want to spend a calm night.”
 of 5 bubbles Mipanko63, Nov 1, 2016 | Read review
“If you want something special close to the airport this is it.”
 of 5 bubbles evyw2015, Oct 21, 2016 | Read review
“There are 3 floors and it was very quiet while we stayed so I'm not sure how the other rooms are but ours was good.”
 of 5 bubbles pamS6781KP, Sep 8, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question