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Emporio Reforma

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536 Reviews from our TripAdvisor Community

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Showing 190: English reviews
Nueva York, Estado De Nueva York
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Emporio Reforma is very well located, close to the main attractions in DF thought the single rooms are small, the staff very friendly and great food in the restaurant ; few good restaurants on Paseo Reforma and also you can walk around with regular safety

Helpful?
Thank maracay2504
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this review

Dear guest: We sincerely appreciate your taking time to provide your comments: it is helpful for us your experience in the Hotel, Your feedback is very important. We hope you return soon. Sincerely, Hector Villa Saenz General Director More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I was in this hotel for two days, is a small but very nice hotel!! Very clean ,every employee of this place from the reception to the cheff was awesome !! Excellent customer service, good location!! And I love the breakfast buffet very exquisite !! Congratulation to the cheff !! Definitely recommend 100%😄

Helpful?
Thank Yonay M
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this review

Dear Yonay: We really appreciate your taking time to provide us with yours comments, it is helpful for us to know your experience in the hotel. Your feedback is very important. Thanks a lot, and we hope you come back soon at the Hotel Emporio Reforma. Cordially, Héctor Villa Sáenz General Director More 

Hermosillo, Mexico
Level Contributor
102 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms were nice and clean with strong wifi on second floor. Room service is 24hr and the food is good. The staff is helpful except the reception workers because when we first got there the staff tried their best to charge us more than the original online price. Aside from that everything was great.

Helpful?
Thank Alex U
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this review

Dear guest: Thanks a lot for your comments it´s very important for all staff to know that your stay has been comfortable and pleasant. Your comments about the front desk staff will be considered to keep the standards of service and quality. Please accept an apology for it. I hope you come back soon at Mexico City in your home... More 

Kingston, Saint Andrew, Jamaica
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 18, 2016

Stayed 4 nights for a conference, the rooms were small but very comfortable, the breakfast buffet was awesome in terms of the choices of food available. The same can be said for the lu ch buffet! Lots of choices including local dishes. The food was very tasty and well presented. Front desk staff were friendly and helpful. The conference facilities... More 

Helpful?
Thank Babs M
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this review

Dear guest Babs M: We sincerely appreciate the time taken to provide us with your comments, it is helpful for us to know your experience in the hotel. Your feedback is very essential. It is important to mention that unfortunately by the hotel structure makes some meeting rooms are smaller than others however, we have choice to offer you larger... More 

Attendorn, Germany
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 10, 2016

I staid again there in last week. Again all was comfortable and clean. Special thanks to Fernando Lopez from reception-desk, who gave me also helpful and great informations for the stay and sightseeing. I will come back as soon as possible.

Helpful?
Thank louis171
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this review

Dear guest: Your time and your opinion is very important to us, because we do what we like, serve you as you deserve, we are proud to work hard every day to provide better service. We will make extensive your comments to Brenda and Fernando. We hope to continue as your best choice on your next visit. Best regards. More 

Bronx, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 31, 2016

The staff were courteous, friendly, caring. Always with a smile. When we asked for suggestions, they were always good ideas. How to travel and always wanted to know about our experience. Brenda (front desk) Jaime (security) Fernando (bellboy) and all others would like to thank them for making this a special vacation

Helpful?
1 Thank wilmahollister
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this review

Dear guest: Thanks a lot for your comments it´s very important for all staff to know your stay has been comfortable and pleasant. I hope you come back soon at Mexico City in your home Hotel Emporio Reforma. Sincerely Héctor Villa Saenz General Director More 

Fishkill, New York
Level Contributor
10 reviews
5 of 5 stars Reviewed May 23, 2016 via mobile

I've stayed at the hotel before. That is why I booked another stay there. The central location in Mexico city makes it ideal for sightseeing. The hotel staff, restaurant, and amenities are first rate. The staff is helpful, courteous, and always professional. The restaurant's Breakfast buffet is all encompassing and fresh. Dinner is also a pleasant experience, especially with a... More 

Helpful?
Thank bobsonera
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this review

Thank you for the time for give us your cooments. We are glad to know that you had a wonderful stay in our hotel. Also, is great to know that Emporio Reforma and our staff exceed your expectations about comfort and service. We hope that you come back in a near future. Sincerely, More 

Fishkill, New York
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 22, 2016

From the moment you arrive you are greeted by friendly and professional staff who can't seem to do enough to make your stay enjoyable and comfortable. Many of the staff are there for over ten years, which in a hotel is a very long time. What is more remarkable is that many of the staff remember you even after many... More 

Helpful?
1 Thank b0bs0nera
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this review

Dear guest: We sincerely appreciate your taking time to provide yours comments: it is very helpul for us to know your experience in the hotel and let us know how you felt. We hope you come back soon, the staff of the Hotel Emporio Reforma is always ready to serve you as you deserve. Best regards. Hector Villa Saenz General... More 

Layton, Utah
1 review
4 of 5 stars Reviewed May 11, 2016

This hotel has a great location along the Passeo de la Reforma in Mexico City. The hotel is a beautiful building and updated rooms. The hotel staff went the extra mile to make sure my stay was enjoyable. I was really impressed with the high level of customer service. My company had decided to use the Emporio for a business... More 

Helpful?
Thank n8wilcox
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this review

Dear Guest: We sincerely appreciate your taking time to provide your comments and feedback are very valuable and help us to continue working so hard for all our guests. We hope that you will visit us again soon, and make your next stay, exceeds the previous one. Best regards. More 

Tucson, Arizona
1 review
5 of 5 stars Reviewed April 20, 2016

Emporio Reforma is conveniently located for trips to Centro and the museums of Chapultepec and Polanco. The staff is friendly and quick to respond to requests. Good breakfast spread. We would gladly stay there again.

Review collected in partnership with this hotel

Helpful?
Thank Roger F
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this review

Thanks for taking the time to fill out the questionnaire during your visit, We appreciate hearing from our customers, your comments are vital for us to continue to serve you as you deserve. We expect to be favored in be your first choice on your next visit and make it exceeds the previous one. Best regards. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Room Service
  • Business Center with Internet Access

Additional Information about Emporio Reforma

Address: Av Paseo de la Reforma 124 | Col. Juarez, Mexico City 06600, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $78 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Emporio Reforma 3.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Emporio Reforma Mexico City
Emporio Reforma Hotel Mexico City
Hotel Style:
#29 Romantic Hotel in Mexico City
#37 Family Hotel in Mexico City
#45 Business Hotel in Mexico City
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