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Gran Hotel Ciudad de Mexico

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Gran Hotel Ciudad de Mexico
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2,367 Reviews from our TripAdvisor Community

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Showing 1,339: English reviews
San Jose, California
Reviewed December 19, 2014

Traveling with my wife and toddler in tow, we booked a room at Gran Hotel Ciudad de Mexico for two nights at the tail end of our 10 day trip in Mexico City to experience the historic parts of town. When the taxi stopped in front of the hotel, we were unsure we were in the correct location as the...

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Helpful?
1Thank EdLucero
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you, we really appreciate your positive comments. For us it is very important to know that you do enjoyed your trip and your stay with us. As you mentioned, we are always trying to improve our service, due to this we have the “M” Certificate, that means a constant improvement, organization and innovation in our processes and practices of...

Katy, Texas
Reviewed December 17, 2014

This hotel tops my list of great hotels around the world. We stayed here in late November/early December. We got there at about 12pm, and was disappointed at the fact that our early check-in was not available (even the Ritz-Carlton in Cancun had our room available at 9:30am). The rooms are quite spacious, and are very clean. The welcome champagne...

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Helpful?
1Thank Felipe R
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you for giving us know your comments, for us is very important to know in order to continue improving our service every day and stay successful. We apologize for the mishaps that had to witness, rest assured that we are following. It is something we are proud to be located in the heart of the city and have a...

San Bernardino, California
Reviewed December 10, 2014

All Staff Members exceeded all expections, without exception. Included the following Cafe Staff: Jose, Captian, Salvador, Estan, Luis, and Polet. Portor: Javier, Salvador. Doorman: Jamie, Renato -both were very helpful with information and Renato came in early just to see us off & help with our luggage. Hotel was clean & beautiful - this goes without saying - just look...

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Helpful?
1Thank Irene L
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you very much for your comment, we are pleased that we exceeded your expectations. The most important thing for us is to provide exceptional service and that you can enjoy your stay. We will send your mentions to our staff and would be a pleasure to have your visit.

Brisbane, Australia
Reviewed December 8, 2014

Rating mainly for the chef and the views lit up at night. Good menu especially the entree soups and salads. Average service for a five star. Cold breezy night and only two heaters were available. We were told they were bringing another (perhaps a language barrier) but none appeared. When asked after 20 mins we were told they didn't have...

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Helpful?
Thank Under_fifty
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

We are very grateful about your comments. It is always a pleasure for us to create a good experience during your stay in Gran Hotel Ciudad de Mexico. Our restaurant Terraza, at the top of the hotel, has an awesome view of the entire Zocalo, The Metropolitan Cathedral and National Palace, offering a huge variety of International cuisine. We are...

London, United Kingdom
Reviewed December 8, 2014

Lovely old fashioned hotel with a large 'Tiffany' style glass roof. The hotel is right on Zotec sq, so all the main attractions are just a few minutes walk away. You also have all the main shopping streets very close. The rooms are large and clean with nice large bathrooms (bath and shower), (the bath was a bit small but...

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Helpful?
Thank Jpvp-uk
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

We appreciate your comment. For us it is satisfying to know that you loved our hotel and enjoy the various attractions that surround us. We are pleased that was to his liking architecture with which our hotel "Art. Nouveau" style is also good to know that you loved our delicious dishes made from our Terrace, where he could enjoy a...

victoria
Reviewed December 2, 2014

Recently my wife and I stayed at this hotel for 4 nights. Due to our flight arrival we checked in at 5.00AM. Thank you for making us welcome at that ghastly hour, we truly appreciated your hospitality! This location is the best for seeing the many attractions in Mexico City, right in the centre. The historic architecture of this hotel,...

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Thank retiredVictoria
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you for your great comment and share with us your great experience. It is an honor to know that our staff have provided excellent service throughout your stay. Also we are glad that you have appreciated the Art Nouveau style of our hotel. It will be a pleasure for us to have your visit again.

Perth Western Australia
Reviewed November 30, 2014

This is a great hotel and was an end of holiday splurge for us (we stayed 2 nights). The staff are excellent, cheerful and nothing seems to be too much trouble. The room was tremendous, a junior suite on the first floor with view of the Zocalo. Comfortable large 4 poster bed, large screen tv, coffee maker etc . There...

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Helpful?
Thank Christostocksy
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

We appreciate your comments and share with us his extensive experience, we are pleased to read that fully enjoy your stay in our hotel and that both the facilities and the excellent service of our staff have been satisfactory. Each of us enjoyed it and you work to create lasting memories. It will be a pleasure to have your visit...

Reviewed November 29, 2014

There are numerous hotels in Mexico City to accommodate the deluge of international and local visitors bit there's only one hotel that will truly embellish your stay, the Gran Hotel. Every aspect was impeccable. The staff, the accommodations, the location were ideal. Attention to detail and excellent customer service are paramount. The staff are very friendly, helpful, and gracious. Special...

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Helpful?
2Thank Laura H
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you for your great comment and share with us your experience. For us it is very important to provide excellent personalized service, we are happy you enjoyed your stay in our exclusive facilities and the best attractions of the city. We will send your kind mention of our staff and look forward to your next visit.

Berlin, Germany
Reviewed November 29, 2014

This Hotel is one of the most special Hotels I have stayed. The location is perfect in the Center Historico at the main square cant be better. The Staff at the Reception extra ordinary friendly helpfull amazing. Beatrice,Cyntia, Freddy and of course Jose Luis the best!! I can just recommend it warmly.

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1Thank avi1805
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you very much for your comment and even more his great recommendation is a plecer know that your stay was entirely satisfactory and that our staff have provided excellent service. Rest assured that we will extend your kind mention. We hope your visit again.

Istanbul, Istanbul, Turkey
Reviewed November 24, 2014

To be honest, not the best hotel if you are looking for high-end luxury, but the architecture of the hotel was breathtaking, the staff was beyond helpful, it was very centrally located (literally 10 steps), the rooms are beautifully decorated. Although I have stayed in many high-end hotels and resorts, this was definitely the best and still makes me smile...

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Thank coguzhan
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you very much for your kind review about your stay. As you kindly mentioned we have a wonderful location, just steps away from different touristic places, so our guests are able to visit and enjoy them, actually our concierges will assist you with recommendation about how to get there, distances, and shows you have to see. It will be...

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Staying in Centro Historico

Neighborhood Profile
Centro Historico
The beating heart of the city lies within Centro Histórico, the vast expanse of historical buildings and monuments that are a must when exploring Mexico City. Places such as the Museo Biblioteca Palacio Postal, Casa de los Azulejos and Palacio de Bellas Artes are the perfect eye candy for anyone seeking to admire arts and architecture. Don't forget to visit the wide variety of markets and plazas where any vintage item, handicrafts and jewelry characteristic of each state in Mexico can be found on Sundays. Admire majestic views of the city from the Monumento a la Revolución and Torre Latinoamericana, and round out the experience with restaurants of all cuisines nearby.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Discover the Old World elegance of the Gran Hotel Ciudad de Mexico, an exquisite turn-of-the-century property perfectly located in downtown Mexico City. You can feel the history from the moment you step inside. From the Art Nouveau decor to the gilded open elevators and immaculate stained-glass ceiling in the lobby, every inch of the Gran Hotel Ciudad de Mexico pays tribute to the past while providing the comfort you expect from a fine luxury hotel. The palatial ambience continues in the guest rooms. Enjoy a unique blend of traditional and contemporary decor as you sink into a plush bed. Many rooms also feature stunning views of the vibrant Zocalo square just outside the hotel. You can also marvel at spectacular scenery from the Terraza Restaurant, which is perched on the fifth floor. When it's time to explore, ask our knowledgeable concierge for recommendations on the best shows, events and attractions in Mexico City. A 24-hour fitness area and well-equipped business center are among the other amenities you can enjoy. We also provide the perfect starting point for exploring everything Mexico City has to offer. Delve into Mexican culture at the Palacio de BellasArtes, explore Old Corpus Christi or embrace the charm of the Casino Espanol De Mexico. Stay at the Gran Hotel Ciudad de Mexico and savor a unique blend of comfort, service and style. ... more   less 

Additional Information about Gran Hotel Ciudad de Mexico

Address: Calle 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Centro Historico
Price Range: $134 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Hotel Ciudad de Mexico 4*
Number of rooms: 60
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Also Known As:
Gran Hotel Ciudad De Mexico Mexico City
Hotel Style:
#1 Family Hotel in Mexico City
#2 Romantic Hotel in Mexico City
#2 Luxury Hotel in Mexico City
#9 Business Hotel in Mexico City
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Questions & Answers

Here's what travelers have asked, with answers from Gran Hotel Ciudad de Mexico staff and other travelers.
33 questions
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Questions? Get answers from Gran Hotel Ciudad de Mexico staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Margaritas are huge and delicious.”
 of 5 bubbles chathamday, 3 days ago | Read review
“Ask for a view although it might meen increased noise.”
 of 5 bubbles archibalda, 4 days ago | Read review
“2nd floor street side had street music during day and reasonable night time.”
 of 5 bubbles F1355EMmaryh, 4 days ago | Read review
“Queen Rooms and Suites have the best view”
 of 5 bubbles 99griseldaa, 4 days ago | Read review
“we faced main square but sound insulation was perfect”
 of 5 bubbles MOutdoor, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question