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Calle 16 de Septiembre 82 Col. Centro Historico, Mexico City 06000 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3321)
Room & Suite (572)
Videos (3)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gran Hotel Ciudad de Mexico
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 415 hotels in Mexico City
Location
Cleanliness
Service
Value
Discover the Old World elegance of the Gran Hotel Ciudad de Mexico, an exquisite turn-of-the-century property perfectly located in downtown Mexico City. You can feel the history from the moment you step inside. From the Art Nouveau decor to the gilded open elevators and immaculate stained-glass ceiling in the lobby, every inch of the Gran Hotel Ciudad de Mexico pays tribute to the past while providing the comfort you expect from a fine luxury hotel. The palatial ambience continues in the guest rooms. Enjoy a unique blend of traditional and contemporary decor as you sink into a plush bed. Many rooms also feature stunning views of the vibrant Zocalo square just outside the hotel. You can also marvel at spectacular scenery from the Terraza Restaurant, which is perched on the fifth floor. When it's time to explore, ask our knowledgeable concierge for recommendations on the best shows, events and attractions in Mexico City. A 24-hour fitness area and well-equipped business center are among the other amenities you can enjoy. We also provide the perfect starting point for exploring everything Mexico City has to offer. Delve into Mexican culture at the Palacio de BellasArtes, explore Old Corpus Christi or embrace the charm of the Casino Espanol De Mexico. Stay at the Gran Hotel Ciudad de Mexico and savor a unique blend of comfort, service and style.
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Room & Suite (572)572
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Children's television networks
Airport transportation
Business Center with Internet Access
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Snack bar
Rooftop bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Soundproof rooms
Bathrobes
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Great View
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
134Restaurantswithin 0.3 miles
48Attractionswithin 0.3 miles
6,398Reviews72Q+A100Room tips
Traveler rating
  • 5,674
  • 549
  • 111
  • 31
  • 33
Time of year
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Popular mentions
Dkeah wrote a review Jan 13
Fairbanks, Alaska18 contributions7 helpful votes
This hotel is absolutely beautiful. The service was also incredible and all of the staff very friendly and accommodating. All safe Covid procedures were followed to a tee. Because the city was in a code red lockdown the restaurant was closed, but room service was provided at a discount and was excellent! The location could not be better. I would definitely stay here again.
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Date of stay: January 2021
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Response from Gerente General, Otro at Gran Hotel Ciudad de Mexico
Responded 1 week ago
Dear Keah, We are honored to read your comments on TripAdvisor. Thanks for staying with us and having a wonderful stay where the location, the service from the staff as well as the hygiene and safety protocols that we handle in the face of COVID-19 have been beyond your expectations. It would be a plesasure to welcome you back in the near future a nd continue to create together memorable experiences at Gran Hotel Ciudad de México. Warm regards,
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rivieramayaguy wrote a review Aug 2020
ATLANTA, GA29 contributions20 helpful votes
Hotel's Favorite
We spent 3 nights at the beautiful Gran Hotel Ciudad de Mexico, This is one of the most beautiful places at which we've ever stayed. The public spaces are truly grand especially the stain glass ceiling. The rooms were well appointed, beds comfortable and the Terrace Restaurant offered a terrific view of Zocalo Square. But the best part was the staff.. from check-in to check-out our experience was wonderful. We had a slight issue with the room air conditioning and could not have been more pleased with the fast, professional response. Truly a first class hotel! We were especially pleased with staff members Cynthia at the Front Desk, Bellman Victor and Doorman/Bellman Jose Luis. They remembered our names and addressed us each time we entered and truly provided great personal and professional service. We hope to be back soon!
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Date of stay: August 2020
Location
Service
Sleep Quality
1 Helpful vote
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Response from Gerente General, Otro at Gran Hotel Ciudad de Mexico
Responded Aug 17, 2020
Dear guest, Thanks for sending your comment. We are more than happy to know that this experience at Gran Hotel México was beyond your expectations and you could appreciate the stained glass ceiling Tiffany's style, the Terraza restaurant with its unique view and the rooms. The guest service provided by our staff is always friendly, polite and helpful in order to feel better than at home; Cynthia, Victor and José Luis will receive your congratulations. We look forward to welcome you back in the near future. All the best,
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JCnubis wrote a review Dec 2020
Casselberry, Florida68 contributions9 helpful votes
+1
This hotel is amazing, the service was wonderful. They thought of everything, in the middle of a pandemic they made us feel safe, welcomed and special Make sure you use their car services. We had the pleasure of working with Cristian and he was wonderful
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Date of stay: December 2020Trip type: Traveled as a couple
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Response from Gerente General, Otro at Gran Hotel Ciudad de Mexico
Responded Dec 7, 2020
Dear guest, Thank you very much for sending us your feedback about your recent stay with us, we feel happy to know you had a wonderful experience and appreciated the attentive service from the staff; your comment will be send to Cristian. It would be a pleasure to receive you on your next trip to México City. Warm regards,
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Kurt R wrote a review Nov 2020
Pittsburgh, Pennsylvania496 contributions159 helpful votes
After traveling around Mexico for a bit, it was very nice stay here for a few days. The staff and the property truly offer a comfortable location that make you feel at home. The location is wonderful right on the Zocalo and within walking distance of many things. The staff are friendly and helpful with everything from restaurant recommendations to assistance with your luggage. But the best thing here is the all that the hotel has to offer. Not only is the building itself beautiful and historic, but it has all the modern amenities you could want. It has beautiful rooms with balconies overlooking historic streets, and a grand lobby you could spend time just staring at the ceiling in. On top of all of this, there is a wonderful roof-top terrace restaurant that not only offers a wonderful menu, but overlooks the Zocalo. Even if you are not staying at the hotel, it is worth going up for a drink! I would recommend the Gran Hotel to anyone visiting Mexico City.
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Date of stay: November 2020
Location
Service
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Response from Gerente General, Otro at Gran Hotel Ciudad de Mexico
Responded Nov 24, 2020
Dear Kurt, We are so delighted to read your review. It is great to know that you enjoyed your stay where you could appreciate every aspect of Gran Hotel Ciudad de México. We are happy to see that the location, the building, Tiffany style stained glass ceiling , the rooms and the Terraza restaurant were beyond your expectations. Our staff will always be attentive, polite and friendly to make you feel better than home. .Allow us to have the pleasure to welcome you back so soon and continue to create together memorable moments. Warm regards,
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ShannonMarie0385 wrote a review Nov 2020
Minneapolis, Minnesota169 contributions67 helpful votes
This is the second time staying at this hotel. It is remarkably beautiful, the staff is amazing, and the location near the zocalo is fantastic. I highly recommend staying at this hotel for the mere beauty. The only downside is that one of the restaurants is closed, as was the gym due to COVID.
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Date of stay: November 2020Trip type: Traveled with friends
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Response from Gerente General, Otro at Gran Hotel Ciudad de Mexico
Responded Nov 17, 2020
Dear Shannon, Thank you for taking your time to share your feedback. We are happy to read that your experience with us was successful and that you enjoyed our hospitality as well as the location. As you mentioned due to the COVID- 19 we have taken this measurements to safe the health of our guests. We look forward to welcome you back in the near future. Best regards,
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Previous
PRICE RANGE
$124 - $224 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityCentro Histórico / Cuauhtémoc District
NUMBER OF ROOMS
60
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Frequently Asked Questions about Gran Hotel Ciudad de Mexico
Which popular attractions are close to Gran Hotel Ciudad de Mexico?
Nearby attractions include Museo del Templo Mayor (0.2 miles), Gran Hotel Ciudad de Mexico (0.02 miles), and National Palace (Palacio Nacional) (0.2 miles).
What are some of the property amenities at Gran Hotel Ciudad de Mexico?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Gran Hotel Ciudad de Mexico?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Gran Hotel Ciudad de Mexico?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Gran Hotel Ciudad de Mexico?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Gran Hotel Ciudad de Mexico?
Conveniently located restaurants include Restaurante El Cardenal, Balcón del Zocalo, and Casino Español.
Are there opportunities to exercise at Gran Hotel Ciudad de Mexico?
Yes, guests have access to a fitness center during their stay.
Does Gran Hotel Ciudad de Mexico have an airport shuttle?
Yes, Gran Hotel Ciudad de Mexico offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Gran Hotel Ciudad de Mexico located near the city center?
Yes, it is 0.09 miles away from the center of Mexico City.
Are any cleaning services offered at Gran Hotel Ciudad de Mexico?
Yes, dry cleaning and laundry service are offered to guests.
Does Gran Hotel Ciudad de Mexico offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.