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Gran Hotel Ciudad de Mexico

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2,040 Reviews from our TripAdvisor Community

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Showing 1,138: English reviews
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Had a lovely time at this beautiful historic hotel in the Zocalo. Staff was very helpful and went out of their way to ensure we had an enjoyable stay! Jessica at the front desk, Enrique, Hugo, Daniel and Oscar in the cafe were all top-notch! We will definitely be back soon!

Helpful?
Thank Dan W
Brighton, United Kingdom
Level Contributor
7 reviews
5 of 5 stars Reviewed 4 days ago NEW

Such a lovely visit, from the welcoming glass of cool champagne to the printing out of our onward flight details, this was a faultless stay, thank you to everyone. We are planning our return trip to Mexico City and we know this is where we will stay P.S. Breakfast was the best we have ever had.

Helpful?
Thank Larry B
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Larry, Thank you for taking the time to express your opinions about us through this media. We feel very proud to know that you enjoyed so much your recent stay with us and we can assure you that every time you return to the hotel you will have the same attentions and friendly service you received before. We are... More 

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Two large gilded cages with happy singing canaries greet you as you enter the magnificent lobby with its splendid Tiffany-like stained glass ceiling six floors above. the whole ambience is luxurious. Beatric, Adriana, and Salvador are among those who pleasantly and professionally man the front desk. A glass of champagne which is offered on arrival is a lovely welcome. The... More 

Helpful?
Thank jmkq
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We do try to set ourselves apart by providing consistent, friendly customer service, I am so glad to hear that you enjoyed your stay with us, as well as the guest service provided by our staff, I am sure that Beatriz, Adriana and Salvador will feel really proud about... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago via mobile

This is a stunning hotel and a definite must see. Jaime our porter is a lovely man and was very kind to us after I had booked the hotel for the wrong month through a third party and had to pay again to stay. I am still glad I stayed here as it is really stunning.

Helpful?
Thank Kellie M
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear guest, Thank you our choosing our hotel, and for taking the time to write a review! I am so glad to hear that you enjoyed your stay with us. The hotel aims to provide a truly unique experience, and this is possible by the great staff we have and the passion they show every day to cater our guests'... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

The hotel is unique!! As you walk in & look up, see the beautiful Tiffany design glass windows on the ceiling. Everyone is very attentive. The rooftop restaurant had ok food but the view is spectacular!!! The location of this hotel is great. You have everything locally. We took a quick ride to the Basilica de Guadalupe which took us... More 

Helpful?
Thank Marjorie V
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for letting us know you had such a pleasant time at our hotel. We are always looking for different ways to fulfill all of our guests’ expectations in order to offer them very especial experiences. It was a pleasure reading that you had the opportunity not only to visit the basilica but also to visit the... More 

Ottawa
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is beautiful, from the grandiose common areas to the spaciousness and decor of the rooms. The staff were without exception friendly and would go the extra mile to make you feel like a guest rather than a customer. The breakfast, which was included, was succelently cooked to order, was efficiently and cheerfully served by the staff including Hugo,... More 

Helpful?
Thank Doug R
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Doug, Thank you for choosing our hotel, and for taking the time to write us such an amazing review. We were glad to read this amazing comment about our property and staff, we have the privilege of being located in one of the most historic and emblematic buildings in Mexico City´s downtown. It is a pleasure that you felt... More 

Palo Alto, California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Visiting CdMx with my teenage daughter from Palo Alto, CA, & had a fabulous experience... from the hostess to the waiting staff (Maria & Oscar, as well as Badillo & Hugo)... They were very considerate & accommodating to my daughter's special dietary needs, as well as overall pleasant, inquiring where we were visiting from, welcoming us to Mexico & giving... More 

Helpful?
Thank billvanzyll
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear guest, Thank you so much for sharing your comments about the hotel and La Terraza Restaurant. It is really pleasant to see you could appreciate the view of the Zocalo while enjoying the amazing service provided by our staff. It is true, the spontaneous kindness of all the staff makes us different. It was a pleasure having you during... More 

Manly, Australia
Level Contributor
103 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was invited by my long-time Mexican friend Norberto to have a light lunch at the nice restaurant of this sumptuous palace. Great food, service at the top end of perfection, sumptuous environment... and all this for less than $12 per person!

Helpful?
Thank Sam G
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Valued Guest, We thank you for writing this beautiful review at our hotel. Thank you also for choosing Gran Hotel Ciudad de México to take a lunch while you were in our city and of course for letting us know that your visit was an unique experience. Please feel free to call us if you plan to come back... More 

Southampton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I chose it for the location, which offers splendid views of the Zocalo and the Cathedral. We were however unprepared for the fantastic and original refrescos and for the excellent service. The waiters Erick and Alejandro and the waitress Leticia were extremely kind to our daughter and helpful in many ways.

Helpful?
Thank Paolo R
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for rating us and of course for taking some time to comment. Getting to know some of the staff members and had a great service make us feel really proud. We do appreciate that you enjoy your stay at the Terrace bar and we are going to tell our waiters your excellent opinion about the service... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I went with my parents and sister earlier this month and we had a great experience. The hotel was beautiful and near to all the museums and historical places to visit. The people at the hotel were very courteous and helpful. Definitely recommend to stay at this hotel.

Helpful?
Thank Harsh S
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for rating us, it is valuable to know the opinions our guests have about the Gran Hotel Ciudad de México. We were glad to read this amazing comment about our property and staff. Having guest with us that enjoy every aspect of their stay is excellent. We thank you also for recommending us, and of course... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Centro Historico

Neighborhood Profile
Centro Historico
The beating heart of the city lies within Centro Histórico, the vast expanse of historical buildings and monuments that are a must when exploring Mexico City. Places such as the Museo Biblioteca Palacio Postal, Casa de los Azulejos and Palacio de Bellas Artes are the perfect eye candy for anyone seeking to admire arts and architecture. Don't forget to visit the wide variety of markets and plazas where any vintage item, handicrafts and jewelry characteristic of each state in Mexico can be found on Sundays. Admire majestic views of the city from the Monumento a la Revolución and Torre Latinoamericana, and round out the experience with restaurants of all cuisines nearby.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Discover the Old World elegance of the Gran Hotel Ciudad de Mexico, an exquisite turn-of-the-century property perfectly located in downtown Mexico City. You can feel the history from the moment you step inside. From the Art Nouveau decor to the gilded open elevators and immaculate stained-glass ceiling in the lobby, every inch of the Gran Hotel Ciudad de Mexico pays tribute to the past while providing the comfort you expect from a fine luxury hotel. The palatial ambience continues in the guest rooms. Enjoy a unique blend of traditional and contemporary decor as you sink into a plush bed. Many rooms also feature stunning views of the vibrant Zocalo square just outside the hotel. You can also marvel at spectacular scenery from the Terraza Restaurant, which is perched on the fifth floor. When it's time to explore, ask our knowledgeable concierge for recommendations on the best shows, events and attractions in Mexico City. A 24-hour fitness area and well-equipped business center are among the other amenities you can enjoy. We also provide the perfect starting point for exploring everything Mexico City has to offer. Delve into Mexican culture at the Palacio de BellasArtes, explore Old Corpus Christi or embrace the charm of the Casino Espanol De Mexico. Stay at the Gran Hotel Ciudad de Mexico and savor a unique blend of comfort, service and style. ... more   less 

Additional Information about Gran Hotel Ciudad de Mexico

Address: Calle 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Centro Historico
Price Range: $117 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Hotel Ciudad de Mexico 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Gran Hotel Ciudad De Mexico Mexico City
Hotel Style:
#1 Family Hotel in Mexico City
#2 Luxury Hotel in Mexico City
#2 Romantic Hotel in Mexico City
#9 Business Hotel in Mexico City
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