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Gran Hotel Ciudad de Mexico

2,920 reviews
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Traveler (1731)
Room & Suite (408)
Dining (126)
Overview
  • Excellent79%
  • Very good16%
  • Average3%
  • Poor1%
  • Terrible1%
Travelers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,920)Write a Review
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Traveler rating
1,172
293
52
18
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1,172
293
52
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18
Show reviews that mention
All reviewsbeautiful hotelterrace restauranttiffany glass ceilingtiffany styleart nouveauoverlooking the squarejames bondjose luiswrought ironnational palacedepartment storezocalo squaremaster suitetemplo mayormain plazahistoric buildingperfect location
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1 - 5 of 1,553 reviews
Reviewed 2 days ago via mobile

Not a five star hotel by International standards, but I'm giving it 5 stars for what I like. Unbelievable service, and they're not expecting tips for it either. For example, one of the staff saw that I was looking at the old elevators with interest,...More

Thank MikeMc666
Response from Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de MexicoResponded yesterday

Dear Mike, Thank you so much for your very kind review. We are very happy to read you really enjoyed our hospitality and the exceptional service that our staff gave you. Everything that you may need our staff is willing to help you. Hopefully we...More

Hotel's Favorite
Reviewed July 17, 2017 via mobile

Having landed at Mexico City airport and then queued to get through the traffic, arriving at the Granhotel ciudad is a very satisfying experience. The staff are very attentive the lobby is a wonderful open space, the Art Nouveau roof and the old fashioned elevators...More

2  Thank matlowe
Response from Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de MexicoResponded July 18, 2017

Dear Mat, We feel pleased to know that your stay with us was perfect. Our colleagues are always trying to achieve the satisfaction of our guests, which is why we are always looking for ways to meet all of our guests´ expectations. We are happy...More

Reviewed 5 days ago

After a long, long day of travel we arrived at the Gran. It was late but we were greeted by Jorge and we settled in immediately. He explained all th services and gave us a brief history of this fanatic hotel. In the morning we...More

Thank dlp22018
Response from Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de MexicoResponded 3 days ago

Dear guest, We feel pleased to know that your stay with us was perfect. We are always looking for ways to meet your expectations. Jorge, Daniel, Hugo and Jose Luis will be please by the mention. Be sure that every time you decide to visit...More

Reviewed 6 days ago via mobile

The lobby of this hotel is beautiful and historic. This was a comfortable hotel, with an unbeatable location for anyone that is exploring the historic center of the city. A great home base for walking around to all the nearby sights and taking in the...More

Thank HappyFeet21
Response from Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de MexicoResponded 5 days ago

Dear guest, Thank you for rating us and sending us your comments about your stay at Gran Hotel Ciudad de México. We are glad to know that the location allowed you to discover many tourists’ places and the staff were always friendly as well as...More

Reviewed 6 days ago via mobile

The hotel building is situated right in the middle of the beautiful old town and the impressive lobby with amazing glass roof is a tourist attraction by itself. The rooms are spacious but a bit outdated, missing the luxury of a 5-star hotel. The top...More

Thank Sjovle
Response from Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de MexicoResponded 5 days ago

Dear guest, Thank you for taking the time to write a review. It was wonderful that you enjoyed the location as well as the Tiffany stained glass ceiling. All of the rooms have been designed so that the style and decoration can perfectly match with...More

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About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Center with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Details
Price range
$132 - $201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Mexico City
#2 Romantic Hotel in Mexico City
#2 Luxury Hotel in Mexico City
#9 Business Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$132 - $201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Mexico City
#2 Romantic Hotel in Mexico City
#2 Luxury Hotel in Mexico City
#9 Business Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (1731)
Room & Suite (408)
Dining (126)
Hotel & Grounds (1389)
Bathroom (60)
Business Center & Event Rooms (4)
Family and Play Areas (1)
Nearby
Centro Historico
The beating heart of the city lies within Centro
Histórico, the vast expanse of historical buildings
and monuments that are a must when exploring Mexico
City. Places such as the Museo Biblioteca Palacio
Postal, Casa de los Azulejos and Palacio de Bellas
Artes are the perfect eye candy for anyone seeking to
admire arts and architecture. Don't forget to visit
the wide variety of markets and plazas where any
...More
Questions & Answers
Ask a question
Alina K
January 15, 2018|
AnswerShow all 2 answers
Response from Gerente G | Property representative |
Dear Aline, All of our hotel is a non-smoking place. So, the only way were you can smoke is just outside. Best wishes,
1
Vote
Google Translation
The B
August 13, 2017|
AnswerShow all 4 answers
Response from Gerente G | Property representative |
Dear future guest, The room that you will have is a Junior Suite, all of them are really great and unique. There is nothing like arrive to the hotel and appreciate every detail that you will have.. Best wishes,
0
Votes
Google Translation
America F
July 4, 2017|
AnswerShow all 7 answers
Response from Gerente G | Property representative |
Dear guest, In this case, pet are not allowed, We are really sorry. Best wishes,
0
Votes
Google Translation
Room Tips
"Get a room with Zocalo view"
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"It's such an experience to stay here! 100% recommended"
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"Ask for a room with a view to the Zocalo."
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"City views are unique. Construction noises outside in the square and surroundings at all hour of the night..."
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