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Gran Hotel Ciudad de Mexico

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2,092 Reviews from our TripAdvisor Community

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Showing 1,161: English reviews
Merida, Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

From September 23 -27th, my husband and I stayed at the Gran Hotel Ciudad de Mexico in a junior suite overlooking the Zocalo. I cannot find one thing to complain about, all of the staff was very friendly and helpful, the rooms were clean and comfortable, our included breakfasts were delicious, and the location was perfect for exploring Mexico City.... More 

Helpful?
Thank callejera
Felton, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Everyone who worked there was very nice and helpful. They all spoke great English. The place was clean, of course beautiful. The toilet didn't flush great and we frequently heard water gurgling in the shower at all hours of the day, but that was the only complaint. We had a wonderful stay. I highly recommend it.

Helpful?
Thank paigerexrode
Houston, Texas
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

The hotel staff give customers the vip experience since the moment you walk in. They provided us with the best customer service ever experienced at any hotel in Mexico City. My wife and I stayed at this amazing hotel and we have a wonderful time. They're the best!!!

Helpful?
Thank ort540
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for your kind comments. Our mission is to give memorable experiences to every Guest that visits our hotel. We are always at your service. Our staff gives the best every day so that everybody can enjoy every aspect of the hotel. It would be an honor for us to have you again. It will be a... More 

Mannheim, Germany
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

My girlfriend and I stayed at this place for three nights during our Mexico vacation. Overall, it was a pleasant, yet imperfect experience: + the lobby is gorgeous. It appears a bit cold and empty though + the staff is generally friendly and competent + perfect location right at the Zocalo o the breakfast was very average, not living up... More 

Helpful?
Thank Immortalis
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for taking the time to write your sincere opinion about your recent stay with us. As you may know, we have the privilege of being located in one of the most historic and emblematic buildings in Mexico City´s downtown. Due to this, the hotel maintains a classical and vintage style in order to perfectly match with... More 

Los Angeles, California
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently had a short stay at this amazing hotel located in the heart of the historic core with some rooms with excellent views of the Zocalo. A very elegant old world charming hotel with elegantly appointed spacious rooms and excellent service.

Helpful?
Thank Erick_Walker_4031
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Erick, Thank you for your positive review of our property. I am very pleased that you enjoyed your stay with us. The rooms located with a view to the Zocalo are Junior and Master Suite which are bigger and really comfortable. As a valued guest, we hope you will make us your first choice for accommodation in Mexico City!... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I stayed at this amazing hotel. We have nothing but great things to say about this hotel. If your looking for a hotel that gives you great architecture, great location, great staff and the real feel of being in Mexico, look no further.

Helpful?
Thank Victor F
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Victor, Thank you for rating us regarding your recent stay at Gran Hotel Ciudad de México. The way that you describe your visit make us feel so proud. As a valued guest, we hope you will make us your first choice for accommodations in Mexico City! Best Regards More 

1 review
5 of 5 stars Reviewed 1 week ago

I visited Mexico City for the first time this year. It was a Mom and Daughter weekend and we decided to book at the Grand Hotel because of its location in the Centro Historico. What a great decision! This hotel is excellent value for the money - even better then I expected. They welcome you on your first day with... More 

Helpful?
Thank Deborah J
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Deborah, Thank you for giving us an excellent rating. I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while you were visiting our city. We feel happy of being able to show excellent guest service. The staff will feel so proud to read the incredible comments... More 

Mexico City, Mexico
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

The hotel is a luxury and excellent maintained building, the rooms are superb, luxury and service is everywhere, the staff is always around and willing to help, and the location is the best if you want to explore the heart of Mexico City. just in front of the Zocalo main square, Shops, lots of museums, historic buildings and aztec ruins... More 

Helpful?
Thank Carlos L
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Carlos, Thank you very much for sending us your feedback about your recent stay with us. We feel happy to know you had a wonderful experience and enjoyed our guest service. The hotel is an excellent option if you want to enjoy the downtown. It would be a pleasure to know you have planned to come back again in... More 

hoosierville
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stopped at the Gran Hotel for a light lunch and cold drinks, the view was sensational! And the service was phenomenal. Adan and Eduardo were our waiters and they paid huge amounts of time to talk with us and make sure that we were enjoying the experience. We would highly recommend this spot as the mixture of gorgeous city... More 

Helpful?
Thank zippy52
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you so much for the kind comments about the great Service that you had in the restaurant. Adan and Eduardo will receive our comments about the excellent service that they gave to you. It would be a pleasure to receive you again in the Gran Hotel de la Ciudad de México. Best wishes More 

Chihuahua, Mexico
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Staff had a great sense of humor and personal connection.They were always respectful and helpful. Location is fantastic, rooms are comfortable and quiet. There are neat surprises anywhere you look. I would definitely recommend this hotel. It's a cool and quiet oasis in the middle of the buzzing downtown of a fantastic city.

Helpful?
Thank halexraynal
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest. We thank you for writing this beautiful review regardless your recent visit at our hotel. Thank you also for choosing Gran Hotel Ciudad de México to stay while you were in our city and of course for letting us know that your visit was an unique experience. Our staff will be giving the best to each of you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Centro Historico

Neighborhood Profile
Centro Historico
The beating heart of the city lies within Centro Histórico, the vast expanse of historical buildings and monuments that are a must when exploring Mexico City. Places such as the Museo Biblioteca Palacio Postal, Casa de los Azulejos and Palacio de Bellas Artes are the perfect eye candy for anyone seeking to admire arts and architecture. Don't forget to visit the wide variety of markets and plazas where any vintage item, handicrafts and jewelry characteristic of each state in Mexico can be found on Sundays. Admire majestic views of the city from the Monumento a la Revolución and Torre Latinoamericana, and round out the experience with restaurants of all cuisines nearby.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Discover the Old World elegance of the Gran Hotel Ciudad de Mexico, an exquisite turn-of-the-century property perfectly located in downtown Mexico City. You can feel the history from the moment you step inside. From the Art Nouveau decor to the gilded open elevators and immaculate stained-glass ceiling in the lobby, every inch of the Gran Hotel Ciudad de Mexico pays tribute to the past while providing the comfort you expect from a fine luxury hotel. The palatial ambience continues in the guest rooms. Enjoy a unique blend of traditional and contemporary decor as you sink into a plush bed. Many rooms also feature stunning views of the vibrant Zocalo square just outside the hotel. You can also marvel at spectacular scenery from the Terraza Restaurant, which is perched on the fifth floor. When it's time to explore, ask our knowledgeable concierge for recommendations on the best shows, events and attractions in Mexico City. A 24-hour fitness area and well-equipped business center are among the other amenities you can enjoy. We also provide the perfect starting point for exploring everything Mexico City has to offer. Delve into Mexican culture at the Palacio de BellasArtes, explore Old Corpus Christi or embrace the charm of the Casino Espanol De Mexico. Stay at the Gran Hotel Ciudad de Mexico and savor a unique blend of comfort, service and style. ... more   less 

Additional Information about Gran Hotel Ciudad de Mexico

Address: Calle 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Centro Historico
Price Range: $122 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Hotel Ciudad de Mexico 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Gran Hotel Ciudad De Mexico Mexico City
Hotel Style:
#1 Family Hotel in Mexico City
#2 Romantic Hotel in Mexico City
#2 Luxury Hotel in Mexico City
#9 Business Hotel in Mexico City
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