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Gran Hotel Ciudad de Mexico

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Gran Hotel Ciudad de Mexico
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2,193 Reviews from our TripAdvisor Community

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Showing 1,220: English reviews
Toronto, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW

If you want to spend a day absorbing the beauty and energy of Mexico City's Zocalo and Historical Centre you could not find a better place to stay. The stunning stained glass ceiling (the most beautiful use of stained glass I have ever seen) and bird cage elevators mean that every time you enter the building you will be happy.... More 

Helpful?
1 Thank mars20262015
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

The hotel is first class, with wonderful staff. From the front desk to the service staff, everyone was first class. The rooms were well appointed. The 2 private tours we booked through the hotel were very nice and professional. The location was perfect for sightseeing, and the Chapultepec park and surrounding neighborhoods were a short metro ride away. We will... More 

Helpful?
Thank richardf640
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Richard, Thank you for your recent review of our hotel. We do try to set ourselves apart by providing consistent, friendly customer service. We are pleased that you enjoyed your stay with us and also the tours that you had booked were incredible. We hope you will never forget this unique experience. We would love to have you again... More 

1 review
Reviewed 5 days ago NEW

What an excellent hotel. Since we walked in we were treated like royalty. The rooms are incredible with excellent room service and stay. Their hotel taxi service was also amazing. They were able to take us to our destination and be waiting for us when we got out. They gave us a mini tour to and from the hotel. We... More 

Helpful?
Thank Alejandra R
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Alejandra, We appreciate your wonderful words, we are pleased to read that our service staff provided was so great and you enjoyed your stay and also our elegant rooms. The Terraza restaurant is such amazing with the view and the service, Daniel and Hugo will feel so proud for the mention. It will be an honor to have your... More 

1 review
Reviewed 6 days ago NEW via mobile

The staff was great from the moment we got to hotel. Javier Ojeda was great with us went out of his way to make us feel at home. The best hotel in Mexico City and is locaed right by the zocalo. We will stay here again.

Helpful?
Thank lunafermin
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear guest, Thank you very much for giving us know your pleasant experience in our Hotel. It is always is a pleasure provide you our excellent service, Javier will continue to do their best every day. Notably our location is so nice because we are in the heart of the city, just steps from a variety of tourist attractions, shops,... More 

Santa Cruz, California
1 review
Reviewed 1 week ago via mobile

What a spectacular hotel. The Gran Hotel Ciudad de Mexico was the icing on the cake that was my first trip to Mexico City. I can honestly say that my stay at this fantastic property, made me want to return as soon as possible. The service was unsurpassed - especially with Jaime. Make sure you ask him about his Chicago... More 

Helpful?
Thank ShoegalSC
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Shoega, Thank you for taking the time to write a review! I am so glad to hear that you enjoyed your stay with us, and of course that you had a first class service. Jaime and the staff will received your congratulations. We always try to make you feel like if you were at home. Thank you for being... More 

Brownsville, Texas
Level Contributor
12 reviews
Reviewed 1 week ago

Hotel service was ordinary and just above normal.....too expensive for the the flat service. Watch out for the Taxi they provide because the front desk manager Ricardo will quote a price and once they take you your destination the driver will raise the price....A trick they all use. Best to us UBER services for transportation. It is reasonable and safe.... More 

Helpful?
Thank 763jorta
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear guest, Thank you for your review of our hotel. The guest service provided by our staff is always trying to be friendly, polite and they always want to do their best every day. Javier will received your congratulations. The location of the hotel is perfectly located in the heart of the downtown where you could find many things to... More 

Spring, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

My family visited Mexico City over Thanksgiving. With 2 teenagers, this can be challenging to find the right hotel. El Gran Hotel was perfect- right in the Zócolo with restaurants and shopping nearby. They staff arranged for transportation and would even assist with tours. The room was comfortable and the amenities were great. Perfect touches. Great views from our balcony!!

Helpful?
Thank Katy R
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Katy, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! The Gran Hotel Ciudad de Mexico is located in the heart of Mexico City where you can find so many thing to do. As a valued guest, we hope you will make us your... More 

Atlanta, Georgia
1 review
Reviewed 1 week ago

The Gran was phenomenal. The building itself was excellent - the glass ceiling - stunning. Rooms were spacious and comfortable. The location right at the zocalo (city square) was right in front of us - so it was an incredible location with much to do right out the front door. The staff was first rate. Front desk was always helpful... More 

Helpful?
Thank _steven_hooper
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Steven, Thank you for choosing our hotel, and for taking the time to write us such an amazing review. We were glad to read this amazing comment about our property and staff, Jose Luis, Javier, Daniel, Hugo, and Oscar will enjoy reading your opinion and they will feel so proud about the excellent service that they gave to you.... More 

London, United Kingdom
Level Contributor
128 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 1 week ago

Two reasons. The location is superb. Right by Constitution Square which is massive and surrounded by wonderful buildings including the cathedral and Royal Palace. As you come out of the entrance there is a real buzz. The other reason is the hotel building itself. It is an old colonial building with a breath taking foyer which is full of character... More 

Helpful?
Thank gmm83
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for choosing our hotel and for taking the time to write us such an amazing review.As you may know, we have the privilege of being located in one of the most historic and emblematic buildings in Mexico City´s downtown. We are glad to know this experience with us has been unique and memorable. It is incredible... More 

kansas city
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 week ago

Arriving at the Gran Hotel Ciudad de Mexico, you're transported to a more gracious time. Of course the beauty of the hotel, with it's Tiffany ceiling and elevators, is well known. But the doorman, bellman, and front desk service makes you feel instantly welcome and pampered. The singing birds (in Tiffany cages) and champagne at check-in helped, and the fantastic... More 

Helpful?
Thank Fr0mtheheart
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this review

Dear guest, It was such a pleasure that you enjoyed your stay at Gran Hotel de la Ciudad de Mexico. Our main priority is to create memorable moments for every guest that visit us. Our staff will always do their best to help you in everything that you need. Jaime and Jorge will read your comments and they will continue... More 

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Staying in Centro Historico

Neighborhood Profile
Centro Historico
The beating heart of the city lies within Centro Histórico, the vast expanse of historical buildings and monuments that are a must when exploring Mexico City. Places such as the Museo Biblioteca Palacio Postal, Casa de los Azulejos and Palacio de Bellas Artes are the perfect eye candy for anyone seeking to admire arts and architecture. Don't forget to visit the wide variety of markets and plazas where any vintage item, handicrafts and jewelry characteristic of each state in Mexico can be found on Sundays. Admire majestic views of the city from the Monumento a la Revolución and Torre Latinoamericana, and round out the experience with restaurants of all cuisines nearby.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Discover the Old World elegance of the Gran Hotel Ciudad de Mexico, an exquisite turn-of-the-century property perfectly located in downtown Mexico City. You can feel the history from the moment you step inside. From the Art Nouveau decor to the gilded open elevators and immaculate stained-glass ceiling in the lobby, every inch of the Gran Hotel Ciudad de Mexico pays tribute to the past while providing the comfort you expect from a fine luxury hotel. The palatial ambience continues in the guest rooms. Enjoy a unique blend of traditional and contemporary decor as you sink into a plush bed. Many rooms also feature stunning views of the vibrant Zocalo square just outside the hotel. You can also marvel at spectacular scenery from the Terraza Restaurant, which is perched on the fifth floor. When it's time to explore, ask our knowledgeable concierge for recommendations on the best shows, events and attractions in Mexico City. A 24-hour fitness area and well-equipped business center are among the other amenities you can enjoy. We also provide the perfect starting point for exploring everything Mexico City has to offer. Delve into Mexican culture at the Palacio de BellasArtes, explore Old Corpus Christi or embrace the charm of the Casino Espanol De Mexico. Stay at the Gran Hotel Ciudad de Mexico and savor a unique blend of comfort, service and style. ... more   less 

Additional Information about Gran Hotel Ciudad de Mexico

Address: Calle 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Centro Historico
Price Range: $130 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Hotel Ciudad de Mexico 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Gran Hotel Ciudad De Mexico Mexico City
Hotel Style:
#1 Family Hotel in Mexico City
#2 Luxury Hotel in Mexico City
#2 Romantic Hotel in Mexico City
#9 Business Hotel in Mexico City
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Questions & Answers

Here's what travelers have asked, with answers from Gran Hotel Ciudad de Mexico staff and other travelers.
30 questions
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Questions? Get answers from Gran Hotel Ciudad de Mexico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a corner room. The double windows are superb.”
 of 5 bubbles mars20262015, yesterday | Read review
“Zocalo views are great, but get a side street view if you want more quiet.”
 of 5 bubbles richardf640, 4 days ago | Read review
“Get one with view across square although can be noisy.”
 of 5 bubbles porlockvale, 1 week ago | Read review
“ask for a view of the Zocolo, you won't be disappointed”
 of 5 bubbles 01Forza360, 2 weeks ago | Read review
“Ask for a view of the square and you will not be disappointed.”
 of 5 bubbles JimboNorth, 2 weeks ago | Read review
5 of 5
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