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Av. 16 de Septiembre #82 Centro, Mexico City 06000 Mexico
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gran Hotel Ciudad De Mexico
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 458 in Mexico City
Location
4.9
Cleanliness
4.7
Service
4.7
Value
4.6
2022 Travelers' Choice Best of the Best
Discover the Old World elegance of the Gran Hotel Ciudad de Mexico, an exquisite turn-of-the-century property perfectly located in downtown Mexico City. You can feel the history from the moment you step inside. From the Art Nouveau decor to the gilded open elevators and immaculate stained-glass ceiling in the lobby, every inch of the Gran Hotel Ciudad de Mexico pays tribute to the past while providing the comfort you expect from a fine luxury hotel. The palatial ambience continues in the guest rooms. Enjoy a unique blend of traditional and contemporary decor as you sink into a plush bed. Many rooms also feature stunning views of the vibrant Zocalo square just outside the hotel. You can also marvel at spectacular scenery from the Terraza Restaurant, which is perched on the fifth floor. When it's time to explore, ask our knowledgeable concierge for recommendations on the best shows, events and attractions in Mexico City. A 24-hour fitness area and well-equipped business center are among the other amenities you can enjoy. We also provide the perfect starting point for exploring everything Mexico City has to offer. Delve into Mexican culture at the Palacio de BellasArtes, explore Old Corpus Christi or embrace the charm of the Casino Espanol De Mexico. Stay at the Gran Hotel Ciudad de Mexico and savor a unique blend of comfort, service and style.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Children's television networks
Airport transportation
Business Center with Internet Access
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Snack bar
Rooftop bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Soundproof rooms
Bathrobes
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Charming
Languages Spoken
English, Spanish
6676Reviews87Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
anadZ3326MH wrote a review Jun 22
Lake Forest, California29 contributions15 helpful votes
+1
Yes it’s GORGEOUS, historic, and elegant. That’s it!!! Rooms are big but outdated. You gotta use the regular ordinary elevator, that old fancy one you can only use it once. If you want to use it again, you get an attitude. Check in was fast and with a bubbly. You get a really cool dessert with your last name, so pretty you don’t want to eat it. Everyone that is outside greeting people are VERY KNOWLEDGEABLE, speak English, and will give you great suggestions. The top level is a bar restaurant, amazing view ….. blah food. Drinks were not what I expected even for a very basic margarita for crying out loud!! I was extremely disappointed on the beverages! It’s in a great place though, but I’m my opinion not worth the price. It’s close to the palacio de Bella’s artes, torre latino, desserts shops, mini mall, Mercado de artesanías , palacio postal, templo mayor, china town, fancy restaurants and mom and pop’s eateries with amazing food. You must be willing to walk, if you’re used to walking no big deal. If you need a taxi, they can get one for you.
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Date of stay: March 2022Trip type: Traveled
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Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded yesterday
Dear guest, Thank you for taking the time to write your review and for being our guest at Gran Hotel Ciudad de Mexico. We are constantly improving our facilities and services, we will make the necessary changes so that every guest can have an incredible time. It will be a pleasure to see you again. Best regards,
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rivieramayaguy wrote a review Aug 2020
ATLANTA, GA29 contributions40 helpful votes
Hotel's Favorite
We spent 3 nights at the beautiful Gran Hotel Ciudad de Mexico, This is one of the most beautiful places at which we've ever stayed. The public spaces are truly grand especially the stain glass ceiling. The rooms were well appointed, beds comfortable and the Terrace Restaurant offered a terrific view of Zocalo Square. But the best part was the staff.. from check-in to check-out our experience was wonderful. We had a slight issue with the room air conditioning and could not have been more pleased with the fast, professional response. Truly a first class hotel! We were especially pleased with staff members Cynthia at the Front Desk, Bellman Victor and Doorman/Bellman Jose Luis. They remembered our names and addressed us each time we entered and truly provided great personal and professional service. We hope to be back soon!
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Date of stay: August 2020
Location
Service
Sleep Quality
5 Helpful votes
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Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded Aug 17, 2020
Dear guest, Thanks for sending your comment. We are more than happy to know that this experience at Gran Hotel México was beyond your expectations and you could appreciate the stained glass ceiling Tiffany's style, the Terraza restaurant with its unique view and the rooms. The guest service provided by our staff is always friendly, polite and helpful in order to feel better than at home; Cynthia, Victor and José Luis will receive your congratulations. We look forward to welcome you back in the near future. All the best,
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Nancy O wrote a review Jun 20
1 contribution
My husband, daughter and I stayed for 4 nights at this truly grand hotel. The interior is gorgeous, especially the stained glass ceiling. The restaurant on the top floor had open-air views of the Zocalo. Breakfast (included) each morning featured a vast buffet of Mexican specialties as well as eggs cooked to order. The staff was courteous and very helpful, especially Victor the doorman and the front desk staff (Rosa, Daniela, and Enrique). We were welcomed with bubbly and a plate of sweets. The only glitch was a very uncomfortable sofa bed but the staff quickly brought a comfortable cot. We highly recommend this hotel.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
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Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded 2 days ago
Dear guest, Thank you for your kind words. We are very proud to have had an extraordinary experience at the Gran Hotel Ciudad de Mexico and to recognize the personalized service provided by our staff. We look forward to welcoming you back in the near future. Best regards,
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Karl F wrote a review Jun 19
Yardley, Pennsylvania159 contributions28 helpful votes
First impression is the four story lobby covered with stain glass. The rooms are quite large and of a grand style of of older hotels. A buffet breakfast is served on the rooftop overlooking the Zocola which is very active with gatherings. Choice for nearby dinning spots for dinner are limited, with most closing in the late afternoon, but the hotels rooftop restaurant is a good, convenient choice. The hotel is a great location in the center of Mexico City.
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Date of stay: June 2022Trip type: Traveled
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Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded 2 days ago
Dear Guest We are delighted to read your review, as it encourages us to continue creating unforgettable moments for all our guests and clients. We look forward to hosting you again on another occasion. Sincerely yours,
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Maria Guadalupe Gonzalez wrote a review Jun 15
8 contributions
What a nice place. The food is incredible and it is a price-quality place, if you are thinking of visiting Mexico City this hotel is the best of all not only for the price but also for the excellent location it has and the pleasant attention it receives of each and every one of the employees of the place, it has an impeccable cleanliness considering how we are currently due to the pandemic in addition to the fact that the rooms are perfectly tidy and clean, without a doubt one of the best places where you can stay for know each of the paradises of Mexico City
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Date of stay: June 2022
Rooms
Cleanliness
Service
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Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded 1 week ago
Dear guest Thank you for your kind words. We are very proud to have had an extraordinary experience at the Gran Hotel Ciudad de Mexico and to recognize the personalized service provided by our staff. We look forward to welcoming you back in the near future. Best regards,
Read more
Oscar X wrote a review Jun 8
1 contribution1 helpful vote
Daniel Zamudio was amazing! Very helpful and great views! As he told us, VERY James Bond vibes! Definitely recommend you come to eat before going to the museums! Such friendly people! They serve excellent coffee and waters with specialty cocktails, must have!
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Date of stay: June 2022Trip type: Traveled
Room Tip: Come early to avoid lines
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1 Helpful vote
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Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded 2 weeks ago
Dear Oscar, What an incredible comment! We truly appreciate your words regarding your experience with us and we are so proud that you enjoyed every aspect of it, we will send your message to Daniel Zamudio. We hope to see you again soon. Best regards,
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Maria C wrote a review Jun 7
1 contribution1 helpful vote
Alfredo Guzman,Bruno , provided fantastic service at The Grand Hotel Terrace Restaurant. It has a Amazing view of the Zocalo . The food was delicious, Margaritas are a must . We had our own salas prepared for us at our table.. My daughter added it to all her dishes because it was so good.
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Date of stay: June 2022Trip type: Traveled
1 Helpful vote
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Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded 2 weeks ago
Dear Maria, Thanks for sending your comment. We feel very proud to know that the time you spend at the Terraza restaurant was the best, knowing that the service, dishes and salsas prepared at the moment were incredible, we will send your message to Alfredo Guzman and Bruno. It would a pleasure to welcome you back in the near future. Warm regards,
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Alaa Z wrote a review Jun 5
1 contribution1 helpful vote
This place has one of the best restaurant views in the historic district overlooking the zocalo. Amazing vibes and interior design. Marlene the hostess offered world class service, super professional and courteous at the same time, she made sure to explain to me how to get to the restaurant and translated my request to sit next to the balcony to restaurant staff, her English was great which helped a lot too. Will be back.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded 2 weeks ago
Dear Alan, Thank you very much for your very kind comments on TripAdvisor and for highlighting our service, hospitality and attention to every detail, your congratulation will be sent to Marlene. It would be a pleasure to welcome you back to Gran Hotel Ciudad de México in the near future. Best wishes,
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Bill G wrote a review Jun 5
1 contribution1 helpful vote
Greatest service from Ventura and Rubén and delicious food. The Baked Alaska for dessert is unbelievably good. A nice detail above and beyond with the surprise dessert of carrot cake to share for our 43rd anniversary. Great view of the Zocalo.
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Date of stay: June 2022Trip type: Traveled
1 Helpful vote
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Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded 2 weeks ago
Dear client, Thanks to you for having an amazing time with us and for recognizing the service from the staff, we will send your comments to Ventura and Ruben. We look forward to being your host again. Warm regards,
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Rani A wrote a review May 2022
3 contributions1 helpful vote
The waiter Laceró Rodriquez recommend the strawberry water and it was really good! Recommend this spot waiters friendly and food is delicious! It was also close to main attractions and historical views
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded 3 weeks ago
Dear Rainjoon, We appreciate your comments. It is such a pleasure to know that we managed to turn the time you stayed at the Terraza restaurant into a remarkable experience knowing that the food, the beverages and the service were unique, we will send the message to Lazaro Rodriguez. We hope to see you again so soon. All the best,
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PRICE RANGE
$144 - $208 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityCentro Histórico / Cuauhtémoc District
NUMBER OF ROOMS
60
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Frequently Asked Questions about Gran Hotel Ciudad De Mexico
Which popular attractions are close to Gran Hotel Ciudad De Mexico?
Nearby attractions include Museo del Templo Mayor (0.2 miles), Sagrario Metropolitano (0.1 miles), and Gran Hotel Ciudad de Mexico (0.01 miles).
What are some of the property amenities at Gran Hotel Ciudad De Mexico?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Gran Hotel Ciudad De Mexico?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Gran Hotel Ciudad De Mexico?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Gran Hotel Ciudad De Mexico?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Gran Hotel Ciudad De Mexico?
Conveniently located restaurants include Balcón del Zocalo, Restaurante El Cardenal, and Casino Español.
Are there opportunities to exercise at Gran Hotel Ciudad De Mexico?
Yes, guests have access to a fitness center during their stay.
Does Gran Hotel Ciudad De Mexico have airport transportation?
Yes, Gran Hotel Ciudad De Mexico offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Gran Hotel Ciudad De Mexico located near the city center?
Yes, it is 0.09 miles away from the center of Mexico City.
Are any cleaning services offered at Gran Hotel Ciudad De Mexico?
Yes, dry cleaning and laundry service are offered to guests.
Does Gran Hotel Ciudad De Mexico offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.