Av. 16 de Septiembre #82 Centro, Mexico City 06000 Mexico
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#2 of 477 hotels in Mexico City
Location
4.9
Cleanliness
4.7
Service
4.7
Value
4.6
2022 Travelers' Choice Best of the Best
Discover the Old World elegance of the Gran Hotel Ciudad de Mexico, an exquisite turn-of-the-century property perfectly located in downtown Mexico City. You can feel the history from the moment you step inside. From the Art Nouveau decor to the gilded open elevators and immaculate stained-glass ceiling in the lobby, every inch of the Gran Hotel Ciudad de Mexico pays tribute to the past while providing the comfort you expect from a fine luxury hotel. The palatial ambience continues in the guest rooms. Enjoy a unique blend of traditional and contemporary decor as you sink into a plush bed. Many rooms also feature stunning views of the vibrant Zocalo square just outside the hotel. You can also marvel at spectacular scenery from the Terraza Restaurant, which is perched on the fifth floor. When it's time to explore, ask our knowledgeable concierge for recommendations on the best shows, events and attractions in Mexico City. A 24-hour fitness area and well-equipped business center are among the other amenities you can enjoy. We also provide the perfect starting point for exploring everything Mexico City has to offer. Delve into Mexican culture at the Palacio de BellasArtes, explore Old Corpus Christi or embrace the charm of the Casino Espanol De Mexico. Stay at the Gran Hotel Ciudad de Mexico and savor a unique blend of comfort, service and style.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Children's television networks
Airport transportation
Business Center with Internet Access
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Snack bar
Rooftop bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Soundproof rooms
Bathrobes
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Romantic
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
240Restaurantswithin 0.3 miles
54Attractionswithin 0.3 miles
Contact
Av. 16 de Septiembre #82 Centro, Mexico City 06000 Mexico
Name/address in local language
Getting there
ZócaloMexico City Metro3 min
AllendeMexico City Metro6 min
Rental CarsSee rental cars from $13/day
6917Reviews89Q+A100Room tips
Reviews
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The location is excellent if you are an art lover, else, no entertainment or good restaurants around.the room was comfortable. The hotel is lifeless, and about the terrasse restaurant , don’t bother going for a late dinner, we got kicked out at 11 pm sharp , being told we could take the drink in our room and they closed the curtain by our table to block the view… a disgrace!
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: If you want to see the life of Mexico City, go to polanco! Amazing shopping and outstanding...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded 3 days ago
Dear guest, Thanks for taking the time to write your sincere opinion. We are sorry for not having fulfilled your expectations in the restaurant, however, we will verify what happened and make the necessary adjustments. Also, we will take your comments to extend the schedule. We hope that you can give us a second opportunity. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
One of the most beautiful hotels I have ever been in my life and I've been in a few :-) Main lobby and interiors of the main entrance are as spectacular as one might only dream of. Everyday (we spent 4 nights there) I was discovering it again, and again! Room was large, very well equipped and decorated as we would expect in such hotel. Breakfast served in the restaurant overlooking the main square (Zocalo) is awesome. Food as such offered in vast variety and very good quality. Service on top level no matter where you are: reception, restaurant or bell boys. Everybody working in the facility are well trained, classy and friendly. Location is top if you look for historic city center. It is also relatively close (mind the size of the city) to other worth visiting districts or attractions. Would recommend to anyone travelling to Mexico City!…
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Date of stay: August 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded Sep 2, 2022
Dear Michal, What a joy to read your marvelous review! It means the world to us to know that you had such an exceptional time in Gran Hotel Ciudad de México and that you enjoyed the lobby, the room, the location as well as the breakfast at the Terraza restaurant. We are so happy to read that throughout your stay, our staff made you feel at home and always be able to assist you with everything that you may need. We look forward to welcoming you back in the near future! Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Gran Hotel is first of all, absolutely stunning and a must visit even if you don't stay there. We stayed there three nights and had an amazing experience. We booked a junior suite looking out to the Zocalo and got upgraded to a master suite. It was giant and the view was spectacular (go to the Terazza for a similar view!), though if you have the bad luck of running into a demonstration on the square like we did, it can be very loud. However the gracious staff gave us a key to an interior room on the night it was loud. We ended up not needing it since it quieted down before our bedtime but the gesture was extremely appreciated. I was also impressed with the security during the event. I definitely want to mention the breakfast buffet which was included in our rate and quite good - tons of options from traditional Mexican (chilaquiles, pancita, carnitas, etc.) to more European/American standards like eggs, bacon, sweets, cheeses, cold cuts, etc. Also made to order items. And mimosas! And having unlimited water bottles for easy grabbing on our floor was a nice touch. …
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Maybe better to stay during the week vs the weekend to avoid noise
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded 3 days ago
Dear guest, It is a pleasure to read your kind words! Thank you for sharing this review on TripAdvisor, we are delighted to know that throughout your stay you were able to experience our characteristic atmosphere, by the upgrade to a Master Suite Zócalo view, the amenities on each floor, as well as the courteous and polite service from all the staff. As you mentioned, we offer a huge variety of dishes for breakfast in the buffet and the brunch, we are so glad that you could enjoy this vibrant experience. We hope that you would never forget this moment, and we will be enchanted to welcome you back to Gran Hotel Ciudad de México! Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great service and Marcelo and Marcos were attentive to our needs. I enjoyed the drinks and everything went smooth. The view was great and we definitely enjoyed vegan options and the mojitos were great
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded 3 days ago
Dear Julio, Thank you for your comment on TripAdvisor. We are pleased to know that the experience at the Terraza restaurant was wonderful, and you relished the view, the service, as well as the drinks, your message will be sent to Marcelo and Marcos. It will be an honor for us to be your hosts again. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is NOT DISABILITY FRIENDLY. If you are disabled you need to enter through a side alley and step on a small steel platform that moves you up like a small fenicula. It is not very safe. And you feel like a slab of meat. The ONLY restaurant available for guests was on the rooftop which required you to climb a long, winding staircase. This winding staircase might as well have been Mt Everest for my 91 year old father. He would never make that climb. My father uses a walker or wheelchair. It states on the website there are 2 restaurants. The other restaurant was on the main floor and was closed. My father could’ve used this restaurant if it was open. They would not open it for my elderly, disabled father. They said, “ you could order room service.” Really!? So we never ate at this hotel. We had to go across the street to eat at Sanborns which was terrible.…
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded 6 days ago
Dear Mary, Thank you for taking the time to write your sincere opinion about your recent stay with us, and we regret not having been able to overcome your expectations. At Gran Hotel Ciudad de México, our guests are our main priority, which is why we offer different alternatives, as part of our installations, we have a stair lift at the entrance of the parking lot as well as one at Terraza restaurant, both facilitate the access and mobility for guests and clients that need them; both are certified for their quality and even to place an electrical wheelchair; we also have rooms designed for special guests. Once again, we are sorry, and we hope that you can give us a second opportunity. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned from a 4 night stay at the Gran Hotel, CDMX. I must say the hotel exceeded my high expectations from the beginning. From the welcome champagne glass at check in to the attention to every detail during your stay. Staff is extremely helpful and friendly, providing top level service. The room was a master suit which the family and I enjoyed immensely. The Terraza roof top restaurant was a great place for lunch and dinner over looking the Zocalo. Staying in the historic center provides a great opportunity to explore the surroundings. The area is extremely safe and well policed. For the best tacos in the area go to los cocuyos about 5 blocks away. We highly recommend staying at The Gran Hotel and plan to return in the near future. Thanks.
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded 6 days ago
Dear Alexi, It was truly a delight to read your high recommendation of our hotel, and to have you in Gran Hotel Ciudad de México. Thank you also for appreciating our location, the welcome amenities, the Master Suite room, the Terraza restaurant, as well as the hospitality. We are, indeed, fortunate to have a wonderful staff, who create delightful moments for our guests and care about any situation that you may have; we will certainly share your comments with them. Allow us to welcome you back again on your next trip to this beautiful city! Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was recommended to us by a friend who couldn't have said enough good things about it - and he was so correct! A luxurious hotel at a most reasonable price. The staff were kind, courteous and helpful. The hotel located on historic Zacola Square is not only well situated, it offers an excellent panoramic view of the square. The morning breakfast is voluminous with endless options. The rooms are well appointed and most comfortable. I would recommend this hotel to anyone going to visit Cuidad de Mexico.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded 6 days ago
Dear Scot, Thank you very much for your kind comment and let us know that you had an extraordinary stay at Gran Hotel Ciudad de México. It was a pleasure that you enjoyed our location, the breakfast buffet, the view, and the service from all the staff. We are grateful for recommending us to other travelers, and we will be waiting for your next trip. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The Hotel is on the edge of the Zocalo (Square) - the Plaza de la Constitución - at the Mexico City Historic centre. It has a luxurious interior and is replete with old world features including an antique elevator as part of the decor. The stained glass ceiling is famous. The top floor with a further spiral stairway takes you to the Restaurant - the La Terraza - it includes an open terrace that looks directly down upon the City Zocalo. All staff throughout the Hotel are very customer focused, always smiling and at your service. It is well justified to leave a 100 peso gratuity on your bed each morning for the room attendants and a gratuity (or propina) of 10-15-20% for each restaurant meal's bill (la cuenta) is well received. A short walk in any direction from the Hotel will get you to a range of colonial, religious and archaeological sites as well as numerous restaurants and shops. The Hotel offers a "currency exchange" service but it is only a short distance to some Banks for a slightly more competitive exchange rate. …
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded 1 week ago
Dear guest, We are so enchanted by the amazing review that you had left on TripAdvisor. Thank you for letting us know that you had a lovely stay at Gran Hotel Ciudad de México. It was a pleasure that you appreciated the location, the Tiffany’s stained-glass ceiling, the antique elevator, and the Terraza restaurant. Our staff is always dearly to help with everything that you may need during your stay, we are so glad that you recognized this. We hope you will never forget this experience and to welcome you back soon! Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spectacular hotel in the heart of the city. Very reasonably priced and included a great buffet breakfast overlooking the main city square. Architecture and stained glass roof were awesome. Champagne when we arrived and great staff. Always bottled water on every floor. Steps away from amazing sites.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Not for limited mobility guests as there are many steps that need to be navigated.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded 1 week ago
Dear Leez, Thank you for taking the time to share with us your feedback. We are thrilled to read that you liked the buffet for breakfast, the amenities, the Tiffany’s stained-glass ceiling and the service from all the staff have created a memorable experience. We would love to receive you again at Gran Hotel Ciudad de México! Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a very positive experience staying at the hotel. The location is perfect, just off of the Zocalo and close to a number of sites. We had an interior suite and it was fine - spacious and comfortable. We included breakfast in our booking. The breakfast buffet was very good, and worth including as it was expensive if you did not have it included with your room.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerente General, Otro at Gran Hotel Ciudad De Mexico
Responded 1 week ago
Dear guest We appreciate your comments on TripAdvisor. It is such a pleasure to know that we managed to turn your stay into a remarkable experience, knowing that you enjoyed the deluxe double room, the location, and the breakfast. Allow us to have the delight to welcome you back again! Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$140 - $258 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityCentro Histórico / Cuauhtémoc District
NUMBER OF ROOMS
60
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Claim Your ListingGRAN HOTEL CIUDAD DE MEXICO $134 ($̶5̶3̶3̶) - Updated 2023 Prices & Reviews - Mexico City
Frequently Asked Questions about Gran Hotel Ciudad De Mexico
Which popular attractions are close to Gran Hotel Ciudad De Mexico?
Nearby attractions include Gran Hotel Ciudad de Mexico (0.01 miles), Sagrario Metropolitano (0.1 miles), and Museo del Templo Mayor (0.2 miles).
What are some of the property amenities at Gran Hotel Ciudad De Mexico?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Gran Hotel Ciudad De Mexico?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Gran Hotel Ciudad De Mexico?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Gran Hotel Ciudad De Mexico?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Gran Hotel Ciudad De Mexico?
Conveniently located restaurants include Balcón del Zocalo, Restaurante El Cardenal, and Casino Español.
Are there opportunities to exercise at Gran Hotel Ciudad De Mexico?
Yes, guests have access to a fitness center during their stay.
Does Gran Hotel Ciudad De Mexico have airport transportation?
Yes, Gran Hotel Ciudad De Mexico offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Gran Hotel Ciudad De Mexico located near the city center?
Yes, it is 0.09 miles away from the center of Mexico City.
Are any cleaning services offered at Gran Hotel Ciudad De Mexico?
Yes, dry cleaning and laundry service are offered to guests.
Does Gran Hotel Ciudad De Mexico offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.