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Hilton Mexico City Airport

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Hilton Mexico City Airport
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976 Reviews from our TripAdvisor Community

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Showing 654: English reviews
Minneapolis, Minnesota
Reviewed 1 week ago

Location location location nothing beats this, worth the price for peace of mind. Our flight was leaving very early and we were in Toluca a city about 1.5 hours away from airport, we didn't need to deal with the stress of leaving very early and deal with traffic or other surprises, our 2 kids have a very rested night (...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 846gerardod
HiltonMexicoAirport, Guest Relations Manager at Hilton Mexico City Airport, responded to this review

Dear Guest, We are so glad to read that you and your family had a wonderful stay, our location lets our guest have an excellent time to rest and the best of all you will be on your flight on time with no problems at the check-in counters. Thank you so much for your excellent review we wish you have...

Quito, Ecuador
Reviewed 1 week ago

The location is convenient, if you can find it. The signage was very poor, especially in comparison to the clear signage for the other airport hotels in the same terminal. The room was small, but clean and the bed was comfortable. We had a room overlooking the runway, which was nice. I was able to choose my room with the...

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Helpful?
Thank HLJHLJ
HiltonMexicoAirport, Guest Relations Manager at Hilton Mexico City Airport, responded to this review

Dear Guest, Thank you so much for taking the time to share your experience in your past visit to Hilton México City Airport. All your comments gives us the opportunity to improve our service and be sure that all the issues mentioned will be taking care by our maintenance department who will give a solution. We really hope you consider...

Long Branch, New Jersey
Reviewed 1 week ago

Expensive hotel but worn out, very little on room service menu, out of most items. Restaurant under renovation which caught fire at 6:00 am, no dinner or breakfast. Staff is great! Not worth the price.

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Helpful?
Thank smithwenning
HiltonMexicoAirport, Guest Relations Manager at Hilton Mexico City Airport, responded to this review

Dear Guest, We want to let you know that we are very upset to read that our property did not met your expectations. In deed we are making changes in our restaurant an lobby area that hope that will be to your liking and all our guest's and clients. Due to your comments we will take much more care in...

Denver
Reviewed 1 week ago

Check your credit card activity to see if this hotel has sneaked an in appropriate charge. In Mexico is it common to place a hold in some amount on a credit card in case additional charges are incurred. This hotel just simply adds 1,000 pesos to the card and in the past 48 hours after complaining there is still no...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank manchas
HiltonMexicoAirport, Guest Relations Manager at Hilton Mexico City Airport, responded to this review

Dear Guest Following up on your comments, we want to know if your bank has already credited the $ 1,000.00 MXN we use as verification at the time of registration on our property. As discussed above this process should take 24 to 72 business hours in which our local bank processes this transaction with your bank in the United States...

Acapulco, Mexico
Reviewed 2 weeks ago

We stayed here overnight on our way to vacation, and it was a great experience. The staff were very attentive, and the amenities were first-rate. We'd certainly stay there again. We asked for an accessible room, and got one on the first floor - no steps - room for a wheelchair (which the hotel has!)-- and we were right in...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ge0rgeW419
HiltonMexicoAirport, Guest Relations Manager at Hilton Mexico City Airport, responded to this review

Dear Guest, We really want to thank you for taking the time in sharing this wonderful review and that you had the opportunity to enjoy of our exclusive location. We are really happy to know that the staff were helpful, I will personally share this review with them. Thank you for your preference we really hope you come back very...

Reviewed 2 weeks ago

It's supposed to be somewhat luxurious hotel..but this is the worst Hilton of all. Tiny room, despite that we booked a king size. No lobby area to relax as the restaurant now is under construction. Bad service. Also note that this is located at terminal 1 and if need to go to terminal 2 take a free shuttle there for...

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Helpful?
Thank Niyada N
HiltonMexicoAirport, Guest Relations Manager at Hilton Mexico City Airport, responded to this review

Dear Guest, We want to let you know that we are very upset to read that our property did not met your expectations. In deed we are making changes in our restaurant an lobby area that hope that will be to your liking and all our guest's and clients. Due to your comments we will take much more care in...

Port Macquarie, Australia
Reviewed 2 weeks ago via mobile

This was a great hotel, especially because it was at the terminal our flight landed and departed from the following day. Concierge were fabulous and arranged a driver for us at the last minute so we could do a city tour, we highly recommend this. The room had everything we needed to get some good rest and freshen up.

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Helpful?
Thank SuiteAsOuzo
HiltonMexicoAirport, Guest Relations Manager at Hilton Mexico City Airport, responded to this review

Dear Guest, We are happy to know that our staff helped you in all your needs during your stay I will personally share this review with theme. Our location helps a lot when you decide to visit down town and the most important thing if you have a early flight, you will never be late!!!! We are only a few...

Cuernavaca, Mexico
Reviewed 2 weeks ago

If you have an early flight out of Mexico City, this is an excellent choice to spend a restful night and simply walk to the check-in counter in the morning. Likewise if you arrive very late at night, it may be convenient to spend a night here, shower and eat before going to the City.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank rafaelbP6672ML
HiltonMexicoAirport, Guest Relations Manager at Hilton Mexico City Airport, responded to this review

Dear Guest, We really want to thank you for taking the time in sharing this wonderful review and that you had the opportunity to enjoy of our exclusive location. Thank you for your preference we really hope you come back very soon!! Best Regards, Bibiana Ramos Guest Relations Manager bibiana.ramos@Hilton.com

Reviewed 2 weeks ago via mobile

The Hilton is a great hotel. The rooms are comfortable and clean. The staff is very helpful. When we arrived one of the staff members gave use watermelon water that was totally refreshing. At breakfast the next morning I ate and used my coupon. A little later I returned because my husband want to eat. Without question the staff let...

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Helpful?
Thank Ckramli
HiltonMexicoAirport, Guest Relations Manager at Hilton Mexico City Airport, responded to this review

Dear Guest, We are very happy to read that you had an exceptional stay and that our staff was part of so wonderful experience, All of theme work hard to give you the hospitality you expect to receive and if there is something they can help you do not bother in asking. We will like to remind you that our...

San Miguel de Allende, Mexico
Reviewed 2 weeks ago

This is the type of place one chooses to stay for the convenience of being inside the airport. The hotel is old, and it shows. However it is clean and serves it purpose. With the construction of a brand new airport underway, I didn't expect anything different. Hopefully Hilton will have a nice shiny new hotel at the new airport!

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Helpful?
Thank kkamperr
HiltonMexicoAirport, Guest Relations Manager at Hilton Mexico City Airport, responded to this review

Dear Guest, Thank you so much for your preference in the Hilton properties, we always look in putting our brand promise in all our guests stays. We will like to share with you the new changes that we are having in our Restaurant area and also in some our rooms. We really hope you can have the opportunity to come...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Mexico City Airport

Address: International Mexico City Airport | Distrito Federal, Mexico City 15620, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $138 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Mexico City Airport 3.5*
Number of rooms: 129
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Booking.com, Priceline and Travelocity so you can book your Hilton Mexico City Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Mexico City Airport Hotel Mexico City
Hilton Hotel Mexico City
Mexico City Hilton
Hilton Aeropuerto
Hotel Style:
#16 Spa Hotel in Mexico City
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Mexico City Airport staff and other travelers.
10 questions
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Maracaibo, Venezuela
Montreal, Canada
3 months ago

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Questions? Get answers from Hilton Mexico City Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Airport hotel, do not expect much for the price.”
 of 5 bubbles smithwenning, 1 week ago | Read review
“Avoid rooms with connecting doors”
 of 5 bubbles luru, Sep 18, 2016 | Read review
“it does not matter because when you arrive you are very tired and when you leave you are too busy.”
 of 5 bubbles Q6127RHrichardv, Jun 5, 2016 | Read review
“Rooms with view to the landing track are nicer.”
 of 5 bubbles LeandroM670, May 26, 2016 | Read review
“If you are flying from terminal 1, the security check is just downstairs from the hotel.”
 of 5 bubbles gogglespisano007, May 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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