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Calle Campos Eliseos 76, Mexico City 11560 Mexico
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Traveler (112)
Room & Suite (36)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#51 of 470 hotels in Mexico City
Location
4.8
Cleanliness
4.8
Service
4.7
Value
4.3
Travelers' Choice
We at Orchid House are a group of active travelers who have uncovered that there is an exquisite balance of being at home linked to having at hand the lush comforts of a hotel. This is the nature of Orchid House, providing an ease of feeling like a local in hand with the thrill & luxuries of travelling far away. We seek to make each guest feel connected in a new, mysterious land. To open the doors towards discovery. We come from a lineage of urban explorers that always go above and beyond each city visited. Where none is content with what is seen on the surface, but with every step peel away at its layers. With this desire for revelation new binoculars are created so each destination may reveal itself in unimaginable ways. Orchid House is heir to this legacy. Come elevate your expedition with us.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Spa
Baggage storage
Concierge
Wifi
Taxi service
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Room service
Bottled water
Minibar
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL STYLE
Romantic
Charming
Languages Spoken
Spanish
Hotel links
Special Price:15% off room rate

Location

Full view
100Great for walkers
Grade: 100 out of 100
106Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
148Reviews2Q+A23Room tips
Traveler rating
  • 112
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  • 6
  • 3
Time of year
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Most Recent
Vanessa wrote a review Yesterday
1 contribution
Orchid House is in a good location if you'd like to stay in Polanco. The exteriors and lobby are beautiful. However, I think the rate we found was overpriced for the room and experience. Our 'Master Suite' (room 10 - Vanilla Orchid) was surprisingly small though the bathroom was large and very nice. Unfortunately the bed in our room was poorly constructed as it was extremely noisy anytime the slightest movement was made! I woke up several times throughout the night just because my husband or I had moved a little in our sleep. The front desk did send maintenance to look at the issue, and I trust the maintenance team did everything they could. However, the front desk was less than kind in addressing the issue. Additionally, while the breakfast included is nice. The portions are quite small and service took ages.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Suzanne H wrote a review Jul 2022
Irvine, California20 contributions5 helpful votes
Hotel's Favorite
We loved our stay at Orchid House! It is a gorgeous facility and our room was very well outfitted and quiet. The customer service was extremely helpful and responsive. The included breakfast (fruit, yogurt, granola, biscuit and banana bread) was delicious and got us off to a great start everyday. I will definitely stay at Orchid House again.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paula De Diego , Director General at Orchid House Polanco
Responded Jul 14, 2022
Hi Suzanne, we will be glad to host you again, thanks for the review! Your wellness is our prioirity, we love that you enjoyed every detail.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ststraveller wrote a review Nov 16
Berlin, Germany22 contributions23 helpful votes
Nice small hotel in a perfect location. Polanco - for us the best area of Mexico City. The team is very friendly and helpful. Rooms in the first floor are nicer than on ground floor. Avoid room 4 if you suffer from claustrophobia (very, very small). Room 1 is nice but located next to reception, hence noisy.
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Rooms on the first floor look better than on ground floor. Avoid room no 4 if you suffer from...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paula De Diego , Director General at Orchid House Polanco
Responded 1 week ago
Hello Ststraveller Thank you for your review of the hotel. We are pleased to know that both the neighborhood and the hotel staff were to your liking and made you feel at home. We hope you will come back soon. Kindly
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mpollak711 wrote a review Nov 15
New York City, New York1 contribution
The hotel is in a beautiful house in a lovely and convenient neighborhood. Due to our dates we were booked into two different rooms which I knew in advance. The first room was lovely, albeit cramped with two big beds. It had a private balcony which made it all worth while. 'The secod room had windows that faced basement level and the windows didn't open to any real air. The room itself was fine, but claustraphobic. I would never have said yes to that second room. The staff is very helpful The breakfast is adequite, the service is a tad inept. I have not checked out yet, so don't know if extra charge wil be a problem.
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Date of stay: November 2022
Location
Cleanliness
Service
Room Tip: Ask VERY specific questions about which room you are getting. They are VERY uneven.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paula De Diego , Director General at Orchid House Polanco
Responded 1 week ago
Hello mpollak711 Thank you very much for taking the time to write your review. We are very happy to know that you enjoyed your stay and that the hotel was to your liking. We hope to see you again soon. Kindly
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melissa McMurray wrote a review Nov 15
Naples, Florida6 contributions
Absolutely fabulous stay at the Orchid House. The staff went above and beyond making my stay perfect. From scheduling a car to pick up from the airport to making dinner reservations they exceeded my expectations & made my weekend in the city AMAZING. Thank you!
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Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paula De Diego , Director General at Orchid House Polanco
Responded 1 week ago
Hello Passport_junkie_239 We are proud to know that the hotel staff did a great job to make you feel at home, for us the most important thing is our guests. We hope to see you again soon Kindly
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Linda S wrote a review Nov 14
1 contribution
We made a reservation on sept 22, 2022, for 2 rooms, we had a confirmation email for dates 10/26/2023 - 10/30/2023. it is now Nov14,2022 and the hotel is cancelling our reservation. Texting that rooms are not available. I would think twice before believing in a confirmed reservation from this hotel. Very disappointing.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paula De Diego , Director General at Orchid House Polanco
Responded 2 weeks ago
Dear N4919lClindas We are very sorry for the inconvenience, we know that we caused you discomfort for this, unfortunately as we told you, it was an unusual system problem and we are very sorry. We hope you can visit us another time. Kindly
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christianrubio wrote a review Nov 14
18 contributions2 helpful votes
every time I stay in orchid house its like home away from home, beautiful hotel, staff is amazing and the food is great. I have to say the rooms are beautiful and the mattresses are amazing! walking distance from Masaryk. its a hidden gem in the middle of Polanco in CDMX
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Date of stay: October 2022
Rooms
Service
Sleep Quality
Room Tip: me he quedado en diferentes y todas muy bonitas
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paula De Diego , Director General at Orchid House Polanco
Responded 2 weeks ago
Hello Christianrubio, Thank you so much for give us your opinion about your last stay. We feel so happy to know that you alway enjoy the time you spend with us and we hope to see you soon again, Kindly Orchid House Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Savi_Mendez wrote a review Nov 12
East Rockaway, New York1 contribution
+1
Orchid House, Polanco was absolutely stunning. This beautiful boutique hotel is located in the heart of Polanco and was so easy to get to all the restaurants and shopping. We felt the rooms were beautifully designed however, was lacking storage. The bathroom in our room, #14 was beautiful as well and the hotel was kept very well & clean.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paula De Diego , Director General at Orchid House Polanco
Responded 2 weeks ago
Hello savi_mendez, Thanks for the comment. We are very happy to hear that you enjoyed the neighborhood and that you liked our property. We are always working to keep our spaces clean and cozy to make our guests feel at home. We hope to have the opportunity to see you in the near future. Kindly Orchid House Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Morry A wrote a review Nov 11
1 contribution
Beautiful hotel, fantastic location, excellent staff. The communication with the hotel was above and beyond when I had questions regarding booking. The restaurant was so convenient and delicious. I would stay there again in a heartbeat. Highly recommended!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paula De Diego , Director General at Orchid House Polanco
Responded 2 weeks ago
Hello Morry, Thank you so much for your feedback, We feel so happy to know that you enjoy your stay and that you feel like in home away home We hope to have you here again soon Kindly Orchid House Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ACE wrote a review Nov 8
My friends and I stayed here recently and were absolutely in love. Aside from being beautiful the rooms were spacious, staff was friendly and location was pretty central. We will definitely stay here again!
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paula De Diego , Director General at Orchid House Polanco
Responded 2 weeks ago
Hi Kitty We are very happy to hear about your pleasant experience in this your home Orchid House, we work every day to make you feel at home and to make your stay unforgettable. We hope to have you back soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$195 - $306 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Orchid House Hotels
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityMiguel Hidalgo / Polanco
NUMBER OF ROOMS
9
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ORCHID HOUSE POLANCO $164 ($̶3̶4̶4̶) - Updated 2022 Prices & Hotel Reviews - Mexico City

Frequently Asked Questions about Orchid House Polanco
Which popular attractions are close to Orchid House Polanco?
Nearby attractions include Museo Nacional de Antropologia (0.3 miles), Gandhi Park (0.2 miles), and Sala de Arte Publico Proyecto Siqueiros (0.1 miles).
What are some of the property amenities at Orchid House Polanco?
Some of the more popular amenities offered include free wifi, free breakfast, and a spa.
What food & drink options are available at Orchid House Polanco?
Guests can enjoy free breakfast during their stay.
Is parking available at Orchid House Polanco?
Yes, parking is available to guests.
What are some restaurants close to Orchid House Polanco?
Conveniently located restaurants include Ryoshi Masaryk, Porfirio's Polanco, and Harry's Masaryk.
Does Orchid House Polanco have airport transportation?
Yes, Orchid House Polanco offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Orchid House Polanco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Orchid House Polanco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Orchid House Polanco?
Many travelers enjoy visiting Historic Center (Centro Historico) (3.0 miles), Metropolitan Cathedral (Catedral Metropolitana) (3.2 miles), and National Palace (3.6 miles).
Is Orchid House Polanco accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.