Orchid House is in a good location if you'd like to stay in Polanco. The exteriors and lobby are beautiful. However, I think the rate we found was overpriced for the room and experience. Our 'Master Suite' (room 10 - Vanilla Orchid) was surprisingly small though the bathroom was large and very nice. Unfortunately the bed in our room was poorly constructed as it was extremely noisy anytime the slightest movement was made! I woke up several times throughout the night just because my husband or I had moved a little in our sleep. The front desk did send maintenance to look at the issue, and I trust the maintenance team did everything they could. However, the front desk was less than kind in addressing the issue. Additionally, while the breakfast included is nice. The portions are quite small and service took ages. …
We loved our stay at Orchid House! It is a gorgeous facility and our room was very well outfitted and quiet. The customer service was extremely helpful and responsive. The included breakfast (fruit, yogurt, granola, biscuit and banana bread) was delicious and got us off to a great start everyday. I will definitely stay at Orchid House again.
Nice small hotel in a perfect location. Polanco - for us the best area of Mexico City. The team is very friendly and helpful. Rooms in the first floor are nicer than on ground floor. Avoid room 4 if you suffer from claustrophobia (very, very small). Room 1 is nice but located next to reception, hence noisy.
The hotel is in a beautiful house in a lovely and convenient neighborhood. Due to our dates we were booked into two different rooms which I knew in advance. The first room was lovely, albeit cramped with two big beds. It had a private balcony which made it all worth while. 'The secod room had windows that faced basement level and the windows didn't open to any real air. The room itself was fine, but claustraphobic. I would never have said yes to that second room. The staff is very helpful The breakfast is adequite, the service is a tad inept. I have not checked out yet, so don't know if extra charge wil be a problem.
Absolutely fabulous stay at the Orchid House. The staff went above and beyond making my stay perfect. From scheduling a car to pick up from the airport to making dinner reservations they exceeded my expectations & made my weekend in the city AMAZING. Thank you!
We made a reservation on sept 22, 2022, for 2 rooms, we had a confirmation email for dates 10/26/2023 - 10/30/2023. it is now Nov14,2022 and the hotel is cancelling our reservation. Texting that rooms are not available. I would think twice before believing in a confirmed reservation from this hotel. Very disappointing.
every time I stay in orchid house its like home away from home, beautiful hotel, staff is amazing and the food is great. I have to say the rooms are beautiful and the mattresses are amazing! walking distance from Masaryk. its a hidden gem in the middle of Polanco in CDMX
Orchid House, Polanco was absolutely stunning. This beautiful boutique hotel is located in the heart of Polanco and was so easy to get to all the restaurants and shopping. We felt the rooms were beautifully designed however, was lacking storage. The bathroom in our room, #14 was beautiful as well and the hotel was kept very well & clean.
Beautiful hotel, fantastic location, excellent staff. The communication with the hotel was above and beyond when I had questions regarding booking. The restaurant was so convenient and delicious. I would stay there again in a heartbeat. Highly recommended!
My friends and I stayed here recently and were absolutely in love. Aside from being beautiful the rooms were spacious, staff was friendly and location was pretty central. We will definitely stay here again!