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Marquis Reforma Hotel & Spa

Traveler (607)
Room & Suite (293)
Dining (68)
Certificate of Excellence

About

#7 of 341 hotels in Mexico City
Location
Cleanliness
Service
Value
Certificate of Excellence
Be inspired at the Marquis Reforma Hotel & Spa, a Leading Hotels of the World property located along Mexico City's fashionable Paseo de la Reforma avenue. This is where chic, contemporary style meets warm, intuitive service. It's the personal touches that really make us stand out. Friendly, attentive and always discreet, our staff takes the time to understand your unique needs. We're home to the only certified Leading SPA in Mexico City. Allow our therapists at our spa to help you relax with a holistic treatment or stress-melting massage. Complete your busy day dining at one of our three exquisite restaurants, where you can find the best of the Mexican , Spanish, Italian, Argentinian and Nikkei gastronomies.
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Property amenities
Room service
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Wifi
Public Wifi
Sauna
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Hotel links
Visit hotel website
Special Offer:FREE UPGRADE AVAILABLE
2,085Reviews
22Q+A
100Room tips
Traveler rating
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Popular mentions
My family and I were served by Alex, Adam and captain Carlos. All the meals were excellent, the taste was delicious and the father’s deserts were free due to Father’s Day. The services in general were good enough to rate the restaurant with five stars, this restaurant really
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Hotel's Favorite
I usually prefer to stay in Boutique hotels as, from past experience, the solo traveler can often be overlooked in the larger chain hotels, however this was not the case during my recent stay here. All the staff are amazing, extremely friendly and always helpful. This is a
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Response from SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa
Responded Feb 18, 2019
Dear Kizzybeijing, Thank you for taking the time to share your kind review in regards to your recent stay at Marquis Reforma Hotel and Spa. There is nothing more rewarding for us than knowing all our efforts to make your stay pleasant, were worth it. To Marquis Family, it was a pleasure to welcome you and assist you on all your request and offered you a high-quality service to make you feel special. I will be glad to share your comments with our team. Be sure it will encourage them to keep on going the extra mile any time you visit us. Thank you for giving us the opportunity to host you at your home away from home. We will be expecting you whenever your travel plans bring you back to the city. Yours sincerely, Sara Lizarraga
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First, I'd like to express my admiration to the management for the family (not only team) working in this hotel. From a hospitality scale where 0 is staying in the Sahara desert and 10 with Grandma's, this was for sure grandma's quality. I'd like to thank Nohemi Pérez for the
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Response from SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa
Responded 2 days ago
Dear Teotimestwo: Thank you for choosing to stay at Marquis Reforma Hotel & Spa and for taking the time to share your experience with us. To Marquis Family it is very rewarding to know all our efforts to meet your expectations were worth it because it means we did a good job to pamper you through our hospitality team and assisting you on your requests. Thank you for the special mentions you made about Noemi, Eduardo, Ramses, Alberto and the bellboy, be sure it will encourage them to keep on going the extra mile any time you visit us. We appreciate your preference and we yearn to welcome you soon again. Yours sincerely, Sara Lizarraga
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Spent a week at this hotel and there are some pros and some cons. Pros: >It is in a fantastic location, they are not too expensive and they try to be accommodating. Rooms with patios are a really nice addition. Cons: >The beds are very old and not that comfortable- half of
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Response from SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa
Responded 4 days ago
Dear Mr. Propper: Thank you for choosing to stay at Marquis Reforma & Spa on your recent stay in Mexico City. We are so pleased to know our privileged location was convenient for you and the room met our expectations. To Marquis Family it was a pleasure to welcome you and assist you on all your requests. We appreciate your feedback as it gives us the opportunity to improve ourselves. For that reason, I have already passed it to the managers involved for its review and follow up. On the other hand I take the opportunity to let you know we changed all the beds in the rooms and we made sure they were of high quality to provide our guests the comfort to have a pleasant stay. However, we will check the conditions of the bed to make sure it is in perfect condition. Regarding to the tourist guides, I inform you that we have certified and experienced guides in tours. However, due to the haste in which the service was requested, they were already hired, and we felt the need to call another company to do so. I offer you a sincere apology for not having met your expectations. Likewise, we will take on the task of informing our guests that this service must be requested in advance to avoid this type of situation. We appreciate your preference and we hope you give us the opportunity to host you once again to demonstrate to you we do the necessary corrections to avoid those issues. Yours sincerely, Sara Lizarraga
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The hotel is in a great location on reforma with easy access to downtown, polanco and Lomas. The hotel itself feels like the eighties inside and outside. Check in was unfriendly and then there was problem with my assigned room. The room was small, yet very clean, but the AC was
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Response from SaraLMarquis, Quality Manager at Marquis Reforma Hotel & Spa
Responded 4 days ago
Dear pickybiz: Thank you for choosing to stay at Marquis Reforma Hotel & Spa. We are so pleased to learn our privileged location was convenient for you and the wifi and amenities met your expectations. Regarding the premises I inform you our architectural style is Art Deco, which means our decoration are strongly influenced by decade of the 90´s. Nevertheless, we always look for different ways to improve ourselves to offer our guest the best option in Mexico City as our new concept called Marquis Sky Suites, where we offer at the Penthouse spacious and modern suites with beautiful views to Reforma Avenue and with butler service included. Our reservations team will be glad to assist you on your next stay. In reference to the check in process and the facilities in the room, I already shared your kind feedback to the managers involved to its review and follow up. Please accept my sincere apology for not having met your expectations. Finally, I would like to get in touch with you to personally offer an apology, so I would appreciate it if you could send me your phone number or email to get in touch with you, my email is: calidad@marquisreforma.com Thank you for your preference. We will be expecting you whenever your travel plans bring you back to the city. Yours sincerely, Sara Lizarraga
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PRICE RANGE
$135 - $606 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel marquis reformamarquis reforma mexico citymarquis hotel mexico
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityCuauhtemocCuauhtémoc District
NUMBER OF ROOMS
219
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