Stayed a week in a suite that was spacious with a nice view and luxurious bed. Hotel is well located within walking distance to restaurants and sites as well as the tour buses. Rental bikes in the parkette across the street. Excellent lounge bar with outdoor raised patio and indoor piano bar. Great spot to wait for friends to get ready and relax after a day of touring. Spa has a well appointed locker room with a TV lounge area and the spa area has hot tubs, steam rooms and saunas surrounded by comfortable lounge chairs. Shout out to the young bellboy who was a friendly face who welcomed us home from our daily adventures and gave us tips for places to visit.
Loved the service and hotel, we stayed in the suite it was very spacious. Staff was very kind and friendly. Safe location, central to everything. Only downside was no smart TVs, we stayed here for about a week and this could have definitely helped improve our experience
Excellent Covid-19 Safety Management in place made my wife and I feel very safe and secure, The 24 hour room service was excellent. Overall the room was very clean and sanitized and the hotels customer service was amazing. The two hotel restaurants are very well known in the Reforma area and are worth experiencing. Will definitely be back!
I booked through Hotels.com and received a single night rate of $120 plus $20 taxes. This was confirmed at check-in, but at check-out the line item for the room had increased to over $200. Upon questioning, I was given some rambled explanation about more taxes. This is nonsense as I stayed at the Sofitel for two nights prior and the rate I paid there was exactly as quoted.
The staff is so caring, friendly and simply amazing - between the check in experience, the helpful concierge, and the wonderful staff at the restaurant A la Parilla, we had the best time and a wonderful experience that we will never forget.
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