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Marquis Reforma Hotel

Certificate of Excellence
Paseo de la Reforma 465 | Col. Cuauhtémoc, Mexico City 06500, Mexico
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1 room 1 adult
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Marquis Reforma Hotel
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726 Reviews from our TripAdvisor Community

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Barcelona, Spain
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

Service was excellent and very effective, the room very comfortable and very complete. Nice amenities of "L'Occitane" great fitness center and a fantastic Spa. Location is good. I wish I can come back soon.

Helpful?
Thank Streamstream
Mexico City, Mexico
Level Contributor
3 reviews
1 of 5 stars Reviewed 6 days ago NEW

Terrible... 888USD for 3 nights and doesn't even include wifi or parking, i had to pay it additional, Extremely ugly decoration in the rooms, a combination between asian and motel, green rug and red courtains, distribution of the spaces is terrible, shower didn't work well, the noise cancellation is poor and overall looks like an old hotel. far from that,... More 

Helpful?
Thank Pablo P
Mexico City, Mexico
Level Contributor
113 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I have stayed here many times, it never disappoints. The staff, their willingness to serve their guests and always assist is unsurpassed. They failed to deliver a daily paper, but a small misstep. The one thing that needs improving are their restaurants. For some reason, they do appeal to me, I end up going elsewhere, but they are busy, maybe... More 

Helpful?
Thank Ashton B
Level Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

From the Front Desk to the room, and going through a couple of their restaurants, the quality of service is superb. Excellent dinner menu at their plusher restaurant, and an equally excellent breakfast at their other more casual restaurant.

Helpful?
Thank Mario V
Monica A, Front Office Manager at Marquis Reforma Hotel, responded to this review

Dear Mr. Mario Thank you for your preference during your stay at Mexico City. It’s a pleasure to know that your stay was pleasant and that we exceed your expectations with our service. We will look forward to have you on your next stay to provide you the excellent service that you deserve. Thank you for all your positive comments... More 

Toledo, Ohio
Level Contributor
191 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

In town for a conference being held at the hotel. Aside from the check in process being very slow, very nice property centrally located in Mexico City. 3 very good restaurants with very service oriented staff. My room, 10th larger room, is very clean and comfortable. I'd definitely stay here again.

Helpful?
Thank Anthony H
Monica A, Front Office Manager at Marquis Reforma Hotel, responded to this review

Dear Mr Anthony Thank you for taking the time to talk about your last stay at The Hotel. We are very glad to hear that you enjoyed the room and our restaurants. We are also glad to know that you might stay with us your next stay in Mexico City. We are committed to provide an outstanding service and make... More 

raleigh,nc
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here with my wife for a few days over New Year's 2015. This is a great hotel in a great location. Very clean - very safe-- easy to walk to sites in the city. Great places to eat on site also. Helpful staff

Helpful?
Thank steve s
Monica A, Front Office Manager at Marquis Reforma Hotel, responded to this review

Dear Mr. Steve We are glad to know that you had a great experience at the Hotel We are always trying to give the best to our guest in order to make their stay an unforgettable experience. We will looking forward to have you as our guests in the near future. Thank you for your preference and have a great... More 

Virginia
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

After being in Mexico City for business three months ago, my wife and I brought our family to celebrate a late Christmas. Previously I had stayed at the St. Regis on Passe de Reforma but didn't think that hotel had a lot of warmth or strong service but I loved the area. Through looking on line we found the Marquis... More 

Helpful?
Thank RGCo1812
Monica A, Front Office Manager at Marquis Reforma Hotel, responded to this review

Dear Guest We appreciate your comments regarding your stay at Marquis Reforma Hotel & Spa. It is always a pleasure to receive positive feedback about your stay I will share your comments with our concierge department, who I am certain will be glad to know they reach your expectations on your stay. Thank you again for sharing your experience, and... More 

Scottsdale, Arizona
Level Contributor
260 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We were upgraded to a suite based on our Leaders Club. The room was very large-basically two typical rooms. The bed is very firm. I mean very firm. The location is convenient to everything. The breakfast, which is included as a result of Leaders Club is very good. Amazing baked goods. We did not eat here other than breakfast. The... More 

Helpful?
Thank jgregb
Monica A, Front Office Manager at Marquis Reforma Hotel, responded to this review

Dear Guest, We are glad to know that you had a great experience with us! We are always trying to give the best for our guest to make their stay an unforgettable experience. We are very glad to hear that you enjoyed our breakfast and the GYM facilities We are looking forward to have you again as our guests at... More 

Toronto, Canada
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I found this hotel accidentally after there was an issue with reservations at my original hotel. Turned out to be a pleasant surprise. The rooms are small, but very clean and well maintained. The bed was very comfortable which can be an issue in Latin America. The staff here is outstanding and very helpful. The majority of the staff are... More 

Helpful?
1 Thank TOVoyageur
Monica A, Front Office Manager at Marquis Reforma Hotel, responded to this review

Dear Guest We appreciate your comments regarding your stay at Marquis Reforma Hotel & Spa. It is always a pleasure to receive your feedback. I will share your comments with our Room Service team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel is continuously worried to... More 

Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed January 4, 2016 via mobile

The Marquis Reforma Hotel is situated in a great location on the Paseo de la Reforma. The Chapultepec park and national anthropology museum are nearby. The rooms are very nice and clean and the service in the lobby is good. However, we ordered room service and had called to have them pick it up and they said they sent someone... More 

Helpful?
Thank girlseesworld
Monica A, Front Office Manager at Marquis Reforma Hotel, responded to this review

Dear Guest Thank you for taking the time to tell us about your stay at Marquis Reforma Hotel We appreciate your comments, your positive feedback and your concerns. Were really concern to know about your needs and expectations We are constantly working with our Staff to improve the service, your comments are very helpful for us, please be aware that... More 

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