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Hyatt Regency Mexico City

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Hyatt Regency Mexico City
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1,522 Reviews from our TripAdvisor Community

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Showing 902: English reviews
Birmingham, United Kingdom
Reviewed 5 days ago NEWvia mobile

I had a 2 night stay at the Hyatt. The check in staff were very friendly and efficient. As a group booking our rooms were ready for us on arrival. The hotel is located in an upmarket area of Mexico City. The rooms are very comfortable I had a king size bed with a good choice of pillows. The television...

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Helpful?
Thank kal00107
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Guest , Thank you for your five-star evaluation and for taking the time to share your review with the TripAdvisor community. It is through comments such as yours that I know we are on the right track and that we are accomplishing our main purpose: caring for our guests. We are very happy to know that you had such...

Brooklyn, New York
Reviewed 6 days ago NEW

While there were some positives the bottom line is that there were bed bugs n my room that caused bites all over my neck and back on the first night. Expected more from a '5 star hotel'. Dissatisfied!

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2Thank Tim S
MEXHR-M, Director de Recepción at Hyatt Regency Mexico City, responded to this review

Greetings from Mexico City. I have read your comment regarding your experience during your visit to the hotel. We deeply regret that you have left our hotel dissatisfied. We take our hotels cleanliness and protection very seriously and is part of our main purpose to take care of guests and make sure they have the best experience during their stay...

Miami, United States
Reviewed 6 days ago NEW

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Thank andreanI7609IN
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Wurzburg, Germany
Reviewed 1 week ago

If you stay in Mexico City you should go to the Hyatt Regency Polanco. This hotel is located in the wonderful Polanco area, where you can find a lot of wonderful restaurants and small cafes and exclusive shops. It is a very safe area in Mexico City where you can walk without any problems in the night what I wouldn't...

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1Thank ralfkrueger2211
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, I truly appreciate you taking the time to leave these comments, to recommend our hotel and to give us a five-star rating. At Hyatt Regency Mexico City our main purpose is to take care of our guests, so I was happy to read that our team accomplished this during your stay. I am very pleased to know that...

houston
Reviewed 1 week ago

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Thank minocquatex
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

London, United Kingdom
Reviewed 1 week ago

The location of this hotel is great, it is right amongst the shopping, restaurants and night life areas and it is safe to walk around. The rooms are modern with a coffee machine with pods and a large wall mounted tv, although there are very limited English speaking channels, I counted four and three of those are news channels. On...

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Helpful?
Thank Theidco
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, First of all, thank you for your comments and review of your recent experience at Hyatt Regency Mexico City. I am sorry that your stay did not meet your expectations. Here at Hyatt Regency Mexico City we aim to care for our guests in order to offer them memorable experiences. I am sorry we did not fulfill this...

Houston, Texas
Reviewed 1 week ago

We stayed here for 5 days, very nice property but small rooms. They have people standing in the lobby just watching everything you do we felt uncomfortable. I don't understand why people rave about the breakfast we didn't like it, just not worth the 420 Mexican Pesos per person they charge for it. Also the Martini's cost 210 Pesos at...

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Thank JesseTX
La Mesa, California
Reviewed 1 week ago

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Thank kircos
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

London, United Kingdom
Reviewed 1 week ago via mobile

This hotel is great! Comfort and best location in one place! Next to the underground station, walking distance to the Antropology museum, to the Zoo, every easy access to all touristic atractions and business alike.

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Thank janeca10
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you very much for your great comments and your recommendation to the TripAdvisor community. One of the things we like most about our location is that we are just a few steps from Chapultepec Park, the National Auditorium and several museums, including the National Museum of Anthropology, Rufino Tamayo’s Museum and the Modern Art Museum. Once again,...

San juan
Reviewed 2 weeks ago via mobile

The Hyatt in Polanco is a large hotel, well appointed with many amenities. Everyone we encountered was friendly and eager to make sure we were taken care of. The best thing about this hotel is the location: walking distance to shops and great restaurants in a lovely area of the city.

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Thank Anitere
MEXHR-M, Director General at Hyatt Regency Mexico City, responded to this review

Dear Anitere, I am very pleased to know that you enjoyed your stay at Hyatt Regency Mexico City, where our main purpose is to take care of our guests so that they can have extraordinary experiences. I'm glad you emjoyed our privileged location, Polanco-Chapultepec is one of the most beautiful areas of the city, and we are proud to be...

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Staying in Polanco

Neighborhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
FITNESS CENTER Our renewed Athletic Club has three tennis courts, sauna, steam room and fitness center area it is available for our guests 24 hours. We have cardiovascular and weight lifting equipment. Our outdoor sundeck and indoor pool is kept at a temperature of 30 ° C (86 ° F). They are located next to the fitness center. ... more   less 

Additional Information about Hyatt Regency Mexico City

Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: $148 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Mexico City 5*
Number of rooms: 755
Reservation Options:
TripAdvisor is proud to partner with Amex, Hotels.com, Booking.com, Priceline, Hyatt Hotels Corporation, Orbitz, Odigeo and Travelocity so you can book your Hyatt Regency Mexico City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Nikko Mexico City
Hyatt Regency Mexico City
Hotel Style:
#5 Romantic Hotel in Mexico City
#6 Business Hotel in Mexico City
#7 Luxury Hotel in Mexico City
#13 Family Hotel in Mexico City
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Questions & Answers

Here's what travelers have asked, with answers from Hyatt Regency Mexico City staff and other travelers.
10 questions
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1 month ago
Rye, New Hampshire
Toronto, Canada
10 months ago
London, United Kingdom
10 months ago

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Questions? Get answers from Hyatt Regency Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you want a room facing the park be prepare to Pay More!”
 of 5 bubbles JesseTX, 1 week ago | Read review
“The higher the better because the views are good especially over Chapultepec park”
 of 5 bubbles RiverRat68, 2 weeks ago | Read review
“higher floors (corner rooms)”
 of 5 bubbles an12349, 2 weeks ago | Read review
“40th floor is an executive floor with it's own lounge.”
 of 5 bubbles d81663, 3 weeks ago | Read review
“Odd number rooms face the back, even numbers overlook the park.”
 of 5 bubbles piperlady, 3 weeks ago | Read review
5 of 5
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