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Sheraton Mexico City Maria Isabel Hotel

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Avenida Paseo de La Reforma 325 Col. Cuauhtemoc, Mexico City 06500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (909)
Room & Suite (389)
Dining (124)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Mexico City Maria Isabel Hotel
Updated 09/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#52 of 436 hotels in Mexico City
Location
Cleanliness
Service
Value
Travelers' Choice
Sheraton Mexico City Maria Isabel Hotel is perfectly located in Mexico City's financial district, across from the Angel of Independence. Our elegant hotel in Mexico City offers 756 Rooms, including 67 suites and 5 penthouses. All guest rooms features Sheraton Signature Beds and Wireless Internet Access. Services and amenities at our hotel include: 2 Restaurants: Amici and Manhattan Deli. 1 Mexican Bar: Jorongo with a tradicional Mariachi Lobby bar & Sushi bar Parking Area Pet Friendly More than twenty rooms for events and parties. Sheraton Mexico City Maria Isabel offers a business center area with Link-Sheraton Technology by Microsoft. Our hotel has been repeatedly awarded the Three Diamond rating by the AAA.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Airport transportation
Paid private parking on-site
Free wifi in the business center
Paid wifi
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Body wrap
Facial treatments
Hand massage
Head massage
Massage
Neck massage
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun loungers / beach chairs
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, French, Spanish
Hotel links
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Location

Full view
97Great for walkers
Grade: 97 out of 100
235Restaurantswithin 0.3 miles
29Attractionswithin 0.3 miles
2012Reviews50Q+A100Room tips
Traveler rating
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  • 361
  • 127
  • 62
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Popular mentions
JuanStudioCity wrote a review Jul 26
Los Angeles, California99 contributions27 helpful votes
Super location. Nice hotel. Free coffee and danish in the morning located in the lobby. A small suggestion is to have a coffee maker sent to the room. The nearby Starbucks can take a while to get your order, so if you’re in a hurry it’s best to make coffee in your room. More to come …. The hotel has a nice rooftop pool as well. For most of the time we were there we had it to ourselves. As for location it’s walking distance to Zona Rosa and close to many bars and restaurants and also close, though a bit farther to Condesa area.
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Date of stay: July 2021Trip type: Traveled solo
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Hazel wrote a review Jul 18
1 contribution
Just had one of the best experiences of my life at the Sheraton Mexico City Maria Isabel Hotel and Towers. Every single associate, from Front desk, F&B, Housekeeping, Security, and Valet was warm, welcoming, hospitality, and genuinely interested in my family's well being. Not only was I thrilled that they approved the SNAs, but the city view of the Corner Suite was exquisite! Do not expect a modern contemporary design here, as their goal is to evoke an old-fashioned elegance. However their entire property is extremely well maintained and successfully delivered in providing a classic upscale environment. Usually with aging properties, such as this one, you tend to see moldy caulking, stained carpet, and torn furniture. On the contrary, it was astonishing to see everything in the room, lobby, and restaurant in working order and excellent condition! Their Club Lounge is still closed, but they have an excellent breakfast buffet in their restaurant every day from 6:30 to 11 AM. They have scrambled eggs, bacon, sausage, hashbrowns, a traditional Mexican main dish, beans, vegetables, made to order quesadillas, eggs/omelette, waffles, fresh fruit, fresh juice, yogurt, charcuterie, and sweet/savory bread. You also have the choice to order a single breakfast a la carte item delivered to your room, free of delivery fee charge, if you would rather stay in your room. Room service fee still applies for delivering lunch and dinner. Additionally, since the Club Lounge usually offers wine, beer, appetizers and desserts in the evening, they will deliver a variety of 3 appetizers and 1 dessert, without delivery fee, every evening from 6-8:30 PM. If you are ever in Mexico City, make it a point to experience this wonderful hotel. They take great care of all guests, especially elites!
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Date of stay: July 2021Trip type: Traveled with family
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded 1 week ago
Dear Hazelrosagaran28 Read your this opinion has been the best moment looking to improve the guest experiences on Sheraton Mexico City Maria Isabel, because we are sure now that every single effort day by day worth it. For all of our staff members, create on you this belonging feeling is a duty we work on strong and constantly, and all our interactions looks for achieve this, our strongest commitment. Be sure that we are always expected and excited to see you again, and more than ever, we feel the empowerment to go beyond for you.
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kpchitown wrote a review Jul 10
Chicago, Illinois265 contributions142 helpful votes
I stayed here with my family and it was great. The Hotel is older but it's true 5 stars, and the service and room to match it's 5 starts. Everything you need is at the hotel, and the surrounding neighborhood is also excellent. It's full of restaurants and you can even walk to museums. I am platinum with Marriott and Diamond with Hilton. I struggled to make my decision but I am glad I stayed here. The Club Lounge is closed but they will send you snacks and drinks to your room. Make sure you tip!
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Date of stay: July 2021
Location
Service
Sleep Quality
1 Helpful vote
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded 1 week ago
Dear kpchitown Thank your for taking the time to share your amazing review related your experience on our Sheraton Mexico City Maria Isabel Hotel. It´s a great honor to us that you can enjoy our incredible location (The best in town) and that now you can assure that you take the best choice with us. For us being iconic its more than be in the best corner, closed from everywhere, it´s to reflect the tradition an legacy alike than 60 years ago when we open our door for the very first time, and since that day, we work to achieve and create a memorable experience for all our guest and visitor. Thank you for choice to be part of our great family. Best regard from Mexico City
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Lulu wrote a review May 2021
Michigan981 contributions269 helpful votes
What a fantastic stay this week. The entire staff were so friendly, and ensured that our stay was perfect. The suite was comfortable and spacious, the breakfast tasty, and the daily happy hour and snacks delivered to the room each night were an awesome bonus treat. The hotel is located to many shops and restaurants. The nearest pharmacy provided afforable Covid-19 testing. A special thank you to Lilia and the rest of the concierge team for setting up a birthday surprise for my friend. It absoltuely made her day. I would certainly stay here again.
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Date of stay: May 2021Trip type: Traveled with friends
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded Jun 1, 2021
Dear globetrottingwaves Thank you for your review related your most recent stay on Sheraton Mexico City Maria Isabel Hotel, for us, hear that you really enjoyed your visit and get even more that what you came looking for is a STRONG achieve. Get our best wishes, and we hope to see you here when your travels bring you back to town. Joseluis Rios QA Manager
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ZeyNat wrote a review May 2021
Atlanta, Georgia15 contributions1 helpful vote
The hotel is located at the Paseo de la Reforma, right by the golden statue of the Angel of Independence. Lovely breakfast and the serbice was extremely friendly. Spacious and extremely clean rooms which are very comfortable. Would definitely stay again.
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Date of stay: April 2021
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded Jun 1, 2021
Dear ZeyNat All of the family members of Sheraton Mexico City Maria Isabel Hotel are happy to hear your comments related your experience with us. We strongly believe that is not our amazing location, our facilities, is the connection that makes us create the real experience when you come to visit us. We smile each other because, you trust in us, and we commit with you, that is family, and now you are part of our great family. Get a huge hug, and we want to see you back. Best regards. Joseluis Rios QA Manager
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PRICE RANGE
$104 - $264 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton maria isabel hotel, sheraton mexico city, mexico city sheraton
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityCuauhtemoc / Reforma / Zona Rosa / Lomas de Chapultepec 5 / Cuauhtémoc District
NUMBER OF ROOMS
756
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Frequently Asked Questions about Sheraton Mexico City Maria Isabel Hotel
Which popular attractions are close to Sheraton Mexico City Maria Isabel Hotel?
Nearby attractions include Zona Rosa (0.3 miles), Ambarte (0.3 miles), and Fuente de la Diana Cazadora (Diana the Huntress Fountain( (0.06 miles).
What are some of the property amenities at Sheraton Mexico City Maria Isabel Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Mexico City Maria Isabel Hotel?
Top room amenities include a flat screen TV, an additional bathroom, and a bidet.
What food & drink options are available at Sheraton Mexico City Maria Isabel Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Mexico City Maria Isabel Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Sheraton Mexico City Maria Isabel Hotel?
Conveniently located restaurants include La Mansion Marriott Reforma Steakhouse, Almara, and Condimento Restaurant.
Are there opportunities to exercise at Sheraton Mexico City Maria Isabel Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sheraton Mexico City Maria Isabel Hotel have an airport shuttle?
Yes, Sheraton Mexico City Maria Isabel Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Mexico City Maria Isabel Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Mexico City Maria Isabel Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Mexico City Maria Isabel Hotel?
The staff speaks multiple languages, including English, Spanish, and French.