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Avenida Paseo de La Reforma 325 Col. Cuauhtemoc, Mexico City 06500 Mexico
7 people are viewing this hotel
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Traveler (968)
Room & Suite (520)
Dining (136)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Mexico City Maria Isabel Hotel
Updated 09/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#69 of 458 in Mexico City
Location
4.7
Cleanliness
4.1
Service
4.2
Value
3.7
Travelers' Choice
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Airport transportation
Paid private parking on-site
Free wifi in the business center
Paid wifi
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Body wrap
Facial treatments
Hand massage
Head massage
Massage
Neck massage
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun loungers / beach chairs
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Additional bathroom
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Bidet
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, French, Spanish
Hotel links
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Location

Full view
97Great for walkers
Grade: 97 out of 100
238Restaurantswithin 0.3 miles
31Attractionswithin 0.3 miles
2053Reviews56Q+A100Room tips
Traveler rating
  • 769
  • 719
  • 364
  • 134
  • 67
Time of year
Traveler type
Language
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Selected filters
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Popular mentions
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Most Recent
Carlos L wrote a review May 2022
3 contributions
Was very pleased with the hotel, totally recommended, great staff and facility, must visit Jorongo bar on weekends for a great Mariachi time and a roof top heated pool. Many restaurants around the area and safe area.
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Date of stay: May 2022
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Father0f6 wrote a review May 2022
Denton, Texas156 contributions144 helpful votes
My wife and I stayed at the Sheraton Mexico City Maria Isabel Hotel for 5 days. I am Marriott titanium and we used our suite nights for this stay. About a week before we arrived we got an email that we were upgraded to a corner suite on the 17th floor with a view of Reforma and the Angle of Liberty. When we arrived at the hotel the porter quickly grabbed our bags and check in was very quick. The front desk staff was fluent in Spanish and English and we were in our room just a few minutes after arriving. Note: We could never get the mobile phone Key to work so we got a normal key card to open our suite. The suite was great. It had 2 rooms and both rooms had an amazing view. Everything was very clean and the bed was great. Also they came in and cleaned the room every day. We had 2 bathrooms and that was really nice too. The club lounge is on the 18th floor and we used that every day for breakfast and also the snacks before dinner. The food was perfect with a very good selection. They did all the serving. Not buffet style. They also brought you any drinks (Pop, water, juice) you wanted. Normally there is a little fridge to go and get your drinks but not here. We would ask for a couple water bottles when we were leaving to get us started on our day and that was not a problem. We used the gym and the equipment was all good. The Pool is on the roof and it was small. We did not use it but there were some families up there when we went to look. The staff was great, no matter if it was the maids, club staff, front desk staff. They were all great. There is a Marriott across the street but it was much smaller and didn't have much of a view. I almost stayed there but chose the Sheraton because I saw other reviews that said they recognized bonvoy status and freely gave upgrades. I really don't have anything bad to say about the Sheraton Mexico city. It was all good.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: Get a room facing Reforma for the best views.
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded 4 weeks ago
Dear Father0f6 First of all, we want to thank you for your loyalty, for being a Titanium member of our Marriott Bonvoy program, the largest in the world. We always seek to offer our Elite members more benefits to make their stay even more pleasant. It is a great pleasure to know that your experience at Sheraton Mexico City Maria Isabel has been exceptional, and that your expectations were not only met, but far exceeded. The fact that you have been able to enjoy our unbeatable location, services and amenities fills us with pride, as it lets us know that our efforts are rewarded with your satisfaction. We hope to see you again very soon in this your home, with open arms and eager to continue creating memorable experiences for you.
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Sproud wrote a review May 2022
Sydney, Australia19 contributions32 helpful votes
Checking in was extremely unfriendly and more focus on up selling. Rooms where okay as long you don’t look below the bed which has not been vacuumed for years and has a lot of stuff from previous guest. Food overall okay but better of going to one of the many close by restaurants.
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Date of stay: May 2022Trip type: Traveled
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded 4 weeks ago
Dear Sproud Thank you for taking the time to share with us your review. For us, always is the best gift you can give us, your feedback help us to improve day by day. We are taking immediate action on the points you took. Best regards from Mexico City.
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Vanella S wrote a review May 2022
1 contribution
All bad staff here in reception and no polite sjpiting all time no tastîg good food and bad work in swimming pool im not satisfait here never come back here dangerous and i Would be fine when advise all not come back.
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Date of stay: May 2022Trip type: Traveled
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded 4 weeks ago
Dear vanella2022 We are sorry that we could not full your expectations. For us, create in all our guests and visitors is our strongest commitment. Besides the great location, we look to provide day by day a fine service and memorable experiences. Please, let us know by email more details about the lack in service that you noted, and our staff shall work to fix your future experiences.
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wafa k wrote a review May 2022
Las Palmas de Gran Canaria, Spain10 contributions5 helpful votes
Reall we are satisaid and we had a beautiful vacances but i noticed french people always complaining to trivisl think they do not want to enjoy they want to make confusion with us myvrooms views pool spacious clean the food very fantastic highly recommended.
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Date of stay: May 2022Trip type: Traveled
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded 4 weeks ago
Dear wafa k Thank you for taking the time to share with the global community of travelers in TripAdvisor your comments related your most experience on the Sheraton Mexico City Maria Isabel Hotel. For us, hear about guest happy and delighted are the best honor, and day by day we work to display the quality of our service, amazing food and best location in town to all our visitors. We hope to see you soon here, in your home away home.
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RollinRob wrote a review May 2022
San Diego, California45 contributions12 helpful votes
This is a review for the wheelchair accessible room. I am a paraplegic and use a wheelchair. The hotel is in great location, you can roll to restaurants and bars and it’s pretty central to all the attractions. The hotel was built in the 1960’s so it’s been modified for it accessibility. They built a couple ramps at the entrance to get in. The bar in the hotel has a step to get in. Nice 4 foot wide door to get into the room. The room was a little cramped, you can get around but you can’t turn around so you need to back your way out with the wheelchair. You cant reach the thermostat it’s in the back corner behind a chair high on the wall. The bathroom is very large with pretty of room. There is a full length mirror in the room. I was disappoint that the roll in shower did not have a pull down bench. The front desk sent up a wobbly small shower chair which is very precarious to use. Most hotels at this level have a nice pull down bench on the wall. Staff was very nice. I would stay here again but wish they would upgrade the accessibility of the room a bit.
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Date of stay: May 2022Trip type: Traveled
2 Helpful votes
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded May 13, 2022
Dear RollinRob Thank you for sharing with us your comments related you experience at our hotel. We are taking immediate actions to fix all this kind of incidents to make your next stay even better, please let us know about your next visit and our team will be happy to help you and prepare the best room for your needs and expectations, for us, your comfort and security is our strongest commitment. Related our location and service, we are delighted to hear that your deeply enjoy the perfect combination on the best landmark in Mexico City, and we want to make feel equally satisfied with our facilities to get the perfect score, and satisfaction. We want to see you here soon, in your homo away home.
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Jennifer M wrote a review Apr 2022
1 contribution1 helpful vote
I was quite disappointed with my stay; first my air conditioner did not work; but perhaps more importantly I was placed in a room on the 6th floor that had the music from the disco blaring till 1 am. When I called the reception I was told they could not do anything about this. Why would someone be placed in a room where they knew it was so loud you could not sleep? I just don't get it. Will never stay there again.
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Date of stay: April 2022
Location
Service
Sleep Quality
Trip type: Traveled
1 Helpful vote
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded Apr 28, 2022
X7294PZjenniferm We deeply regret that your experience with the Air Conditioning has not been the best, we have thoroughly reviewed the equipment and have not detected any fault, but we will pay special attention to preventing this type of situation. Regarding the music from outside the hotel, we always seek, as far as possible, to upgrade to higher rooms depending on availability, we understand that the noise that comes from outside the hotel may not be the best experience. We hope you can give us another opportunity to pass on our commitment to excellence and honor our legacy of warmth and comfort.
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Mishri V wrote a review Apr 2022
1 contribution
Great hotel. Central location - close to everything. Great concierge desk. They were very helpful in getting reservations into some of the best restaurants in Mexico City. Oscar at the concierge desk is awesome. Nice club lounge - yummy breakfast and evening appetizers.
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Date of stay: April 2022Trip type: Traveled
Room Tip: Ask for advice on where to eat and some one to help you to take you for day trips to pyramids,...
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded Apr 26, 2022
Dear Mishri V, Thank you very much for taking the time to share with us your valuable comment regarding your recent stay at our Sheraton Mexico City Maria Isabel Hotel. For our entire team it is a great honor that we have been able to honor our promise of excellence service and warmth. We specifically appreciate your comments about our colleague Oscar, who as a certified concierge with Les Chefs d´Or, is strongly prepared and always ready to give you an exquisite and personalized service according to your needs and interests. We would also like to thank you for appreciating our Lounge club, in which we make every effort to offer a select menu at different times. We hope to see you again here, your home away home.
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Wellington M wrote a review Apr 2022
New York City, New York18 contributions9 helpful votes
I have no words to describe the attention in the Sheraton Club. Special thanks to Cecilia...!! She always making sure that I have a enjoyable time there. Staff is good really good!! Also wan to to mention the cleaning staff Ariadna. She always on top of thighs making sure my room is in perfect condition with all the amenities in perfect order
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Date of stay: March 2022
Location
Cleanliness
Service
Trip type: Traveled
1 Helpful vote
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded Apr 19, 2022
Dear 562wellingtonm Thank you for taking the time to share your personal experience at our Sheraton Mexico City Maria Isabel Hotel with the global travelers community of TripAdvisor . Please be assured that we value your feedback and deeply appreciate the recognition of the exceptional treatment and service of our associates. We hope to see you again in this home when your travels bring you back to Mexico City.
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mrsmalibu wrote a review Apr 2022
Henderson, Nevada179 contributions72 helpful votes
The Sheraton Marie Isabella is the most amazing location I think in Mexico City right across from the Angel statue and in a wonderful safe area with lovely restaurants and shopping right in the center. And a quick 25 minute beautiful walk down to park into the actual Central Park of their I don’t know the name of it you can look it up but it’s beautiful to see the castle. I highly recommend this hotel not only for the location but also the breakfast buffet was beautiful with delicious cappuccinos in it American coffee. The wait staff was amazing they had a executive lounge on the 18th floor for platinum elites and hire that I really loved being back into that after Covid. The wait staff in the executive lounge was fantastic Damien and Cecelia were wonderful. I highly recommend this hotel
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Date of stay: April 2022Trip type: Traveled
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Response from Joseluis Rios, Otro at Sheraton Mexico City Maria Isabel Hotel
Responded Apr 11, 2022
Dear Mrsmalibu We are very grateful to you for taking the time to give us your comments about your stay at our facilities. We are very excited to know that your expectations were exceeded, and we were able to more than satisfy all your needs. We hope to see you again when your travels bring you back to Mexico City, where we will gladly welcome you with open arms. Best wishes,
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PRICE RANGE
$109 - $172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton maria isabel hotel, sheraton mexico city, mexico city sheraton
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityCuauhtemoc / Reforma / Zona Rosa / Lomas de Chapultepec 5 / Cuauhtémoc District
NUMBER OF ROOMS
756
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Frequently Asked Questions about Sheraton Mexico City Maria Isabel Hotel
Which popular attractions are close to Sheraton Mexico City Maria Isabel Hotel?
Nearby attractions include Zona Rosa (0.3 miles), Ambarte (0.3 miles), and Fuente de la Diana Cazadora (Diana the Huntress Fountain( (0.06 miles).
What are some of the property amenities at Sheraton Mexico City Maria Isabel Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Mexico City Maria Isabel Hotel?
Top room amenities include a flat screen TV, an additional bathroom, and a bidet.
What food & drink options are available at Sheraton Mexico City Maria Isabel Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Mexico City Maria Isabel Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Sheraton Mexico City Maria Isabel Hotel?
Conveniently located restaurants include Balta, Condimento Restaurant, and La Mansion Marriott Reforma Steakhouse.
Are there opportunities to exercise at Sheraton Mexico City Maria Isabel Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sheraton Mexico City Maria Isabel Hotel have airport transportation?
Yes, Sheraton Mexico City Maria Isabel Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Mexico City Maria Isabel Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Mexico City Maria Isabel Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Mexico City Maria Isabel Hotel?
The staff speaks multiple languages, including English, Spanish, and French.