Was very pleased with the hotel, totally recommended, great staff and facility, must visit Jorongo bar on weekends for a great Mariachi time and a roof top heated pool. Many restaurants around the area and safe area.
My wife and I stayed at the Sheraton Mexico City Maria Isabel Hotel for 5 days. I am Marriott titanium and we used our suite nights for this stay. About a week before we arrived we got an email that we were upgraded to a corner suite on the 17th floor with a view of Reforma and the Angle of Liberty. When we arrived at the hotel the porter quickly grabbed our bags and check in was very quick. The front desk staff was fluent in Spanish and English and we were in our room just a few minutes after arriving. Note: We could never get the mobile phone Key to work so we got a normal key card to open our suite. The suite was great. It had 2 rooms and both rooms had an amazing view. Everything was very clean and the bed was great. Also they came in and cleaned the room every day. We had 2 bathrooms and that was really nice too. The club lounge is on the 18th floor and we used that every day for breakfast and also the snacks before dinner. The food was perfect with a very good selection. They did all the serving. Not buffet style. They also brought you any drinks (Pop, water, juice) you wanted. Normally there is a little fridge to go and get your drinks but not here. We would ask for a couple water bottles when we were leaving to get us started on our day and that was not a problem. We used the gym and the equipment was all good. The Pool is on the roof and it was small. We did not use it but there were some families up there when we went to look. The staff was great, no matter if it was the maids, club staff, front desk staff. They were all great. There is a Marriott across the street but it was much smaller and didn't have much of a view. I almost stayed there but chose the Sheraton because I saw other reviews that said they recognized bonvoy status and freely gave upgrades. I really don't have anything bad to say about the Sheraton Mexico city. It was all good.…
Checking in was extremely unfriendly and more focus on up selling. Rooms where okay as long you don’t look below the bed which has not been vacuumed for years and has a lot of stuff from previous guest. Food overall okay but better of going to one of the many close by restaurants.
All bad staff here in reception and no polite sjpiting all time no tastîg good food and bad work in swimming pool im not satisfait here never come back here dangerous and i Would be fine when advise all not come back.
Reall we are satisaid and we had a beautiful vacances but i noticed french people always complaining to trivisl think they do not want to enjoy they want to make confusion with us myvrooms views pool spacious clean the food very fantastic highly recommended.
This is a review for the wheelchair accessible room. I am a paraplegic and use a wheelchair. The hotel is in great location, you can roll to restaurants and bars and it’s pretty central to all the attractions. The hotel was built in the 1960’s so it’s been modified for it accessibility. They built a couple ramps at the entrance to get in. The bar in the hotel has a step to get in. Nice 4 foot wide door to get into the room. The room was a little cramped, you can get around but you can’t turn around so you need to back your way out with the wheelchair. You cant reach the thermostat it’s in the back corner behind a chair high on the wall. The bathroom is very large with pretty of room. There is a full length mirror in the room. I was disappoint that the roll in shower did not have a pull down bench. The front desk sent up a wobbly small shower chair which is very precarious to use. Most hotels at this level have a nice pull down bench on the wall. Staff was very nice. I would stay here again but wish they would upgrade the accessibility of the room a bit.…
I was quite disappointed with my stay; first my air conditioner did not work; but perhaps more importantly I was placed in a room on the 6th floor that had the music from the disco blaring till 1 am. When I called the reception I was told they could not do anything about this. Why would someone be placed in a room where they knew it was so loud you could not sleep? I just don't get it. Will never stay there again.
Great hotel. Central location - close to everything. Great concierge desk. They were very helpful in getting reservations into some of the best restaurants in Mexico City. Oscar at the concierge desk is awesome. Nice club lounge - yummy breakfast and evening appetizers.
I have no words to describe the attention in the Sheraton Club. Special thanks to Cecilia...!! She always making sure that I have a enjoyable time there. Staff is good really good!! Also wan to to mention the cleaning staff Ariadna. She always on top of thighs making sure my room is in perfect condition with all the amenities in perfect order
The Sheraton Marie Isabella is the most amazing location I think in Mexico City right across from the Angel statue and in a wonderful safe area with lovely restaurants and shopping right in the center. And a quick 25 minute beautiful walk down to park into the actual Central Park of their I don’t know the name of it you can look it up but it’s beautiful to see the castle. I highly recommend this hotel not only for the location but also the breakfast buffet was beautiful with delicious cappuccinos in it American coffee. The wait staff was amazing they had a executive lounge on the 18th floor for platinum elites and hire that I really loved being back into that after Covid. The wait staff in the executive lounge was fantastic Damien and Cecelia were wonderful. I highly recommend this hotel…