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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Collection Mexico City Reforma
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#61 of 458 in Mexico City
Location
4.5
Cleanliness
4.4
Service
4.3
Value
4.1
Travelers' Choice
NH Collection Mexico City Reforma is ideally situated in the heart of Mexico City in a convenient location for visiting the city's financial, commercial and tourist areas. The main avenues Paseo de la Reforma and Avenida Insurgentes are just steps away, as is the National Museum of Anthropology and History and the main shopping centers.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking garage
Wifi
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
231Restaurantswithin 0.3 miles
28Attractionswithin 0.3 miles
Contact
Calle Liverpool 155 Zona Rosa, Mexico City 06600 Mexico
Name/address in local language
Getting there
InsurgentesMexico City Metro3 min
SevillaMexico City Metro9 min
Rental CarsSee rental cars from $13/day
1240Reviews33Q+A68Room tips
Reviews
Traveler rating
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Most Recent
Dori is amazing attentive and very professional. The service is five star. I allways stay at the Nzh Collection. The staff is great the rooms are clean and the amenities are by oar. Great place for business or leisure
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Date of stay: June 2022Trip type: Traveled
Helpful
Hotel's Favorite
Our stay in this hotel has been delightful. Excellent customer service, the hotel itself is pretty modern, in the heart of Zona Rosa, close to everything. The accommodations are really nice, rooms are great, with wonderful views and the decoration on point. Restaurant food is delicious. The host Jesus is very kind and caring, and he lead us to the Liverpool Tours office inside the hotel. This tour agency was our daily plan choice by excellence, with too many options to choose, and private tours as well. Our guide was Porfirio, and he did and excellent job, very knowlable of all the landmarks, history, culture and above everything, very respectful and kind. My recommendation, check the tours with the agency first, and all the packages they offer.
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Date of stay: August 2021Trip type: Traveled
Helpful
Response from Diego Chourrout, Director General at NH Collection Mexico City Reforma
Responded Aug 7, 2021
Dear Mr. Jesus, Thank you for sharing your comments regarding your stay at the NH Collection Mexico City Reforma Hotel, for us it is very valuable to receive feedback from our guests. We are pleased to have exceeded your expectations regarding our service and our warmth, we will send your comments to our team, I am sure that your comments are very valuable to continue working with that same dedication. Thank you very much for giving us the opportunity to welcome you. We hope very soon we will have the opportunity to serve you again.
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Disclaimer: This review is based on the hotel star rating and my experience compared to other hotels in similar category. As I probably mentioned in my first review, the hotel is located in a premium location. It is in the heart of Zona Rosa very close to gay bars, restaurants, and touristy places. The area is VERY SAFE. It is close to a police headquarter and there are policemen everywhere around the hotel. Note that the location is in the heart of night clubs and it could get VERY noisy at night. If you want a piece and quite place, this may not be the hotel for you. I went back to the hotel because of the value. I have stayed in other hotels (even higher star rating and prices) and NH is very good and the cost/value ratio is very high. As my previous review, staff was very friendly and cordial. As for the room, this time I stayed at a normal room and I frankly liked it better than the suite I stayed the first time. The only issue I had was the shower as the bathrooms are not well designed andthe water goes out of the shower floor and it is hard to contain. The rest of the room was very nice, very clean and very comfortable. If I have to nick pick on something, it would be the few drawers and the shower door. My personal rating is: Room: A++++ Service: A+++++ Location: A+++++ Tip: Ask for a room overlooking Liverpool. It seems that rooms opposite to the ones looking at the Angel are very quiet at night.…
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Date of stay: June 2022
Value
Cleanliness
Service
Room Tip: Ask for a room overlooking Liverpool. It seems that rooms opposite to the ones looking at the...
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Helpful
The highlight of our stay was Jesus, the Bellman. He was extremely helpful in arranging day trips, and providing information in general. In particular, he gave us specific instructions when visiting the Floating Gardens that saved us from what could have been a harrowing experience. Thank you, Jesus!! The room was large, and clean. The staff was friendly. The location was good. The hotel took too long to respond to my request for a driver, so we ended up taking an Uber from the airport. The music is very loud at night, and the earplugs don't help. Housekeeping forgot to replace the coffee and tea twice. The toilet had to be fixed by maintenance (which happened after the 2nd request). Overall, an average experience.
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Date of stay: June 2022Trip type: Traveled
Helpful
This is a great hotel in an excellent location. Markets and stores are near by. Great area for solo travelers as well (clubs and bars around). Very accommodating staff. You will get your money worth for sure.
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Review collected in partnership with NH Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
+1
i want to write a very special review - as you know the geopolitical events in Europe end of 2020 early 2021 have been dangerous and dramatic. For many reasons I felt it was necessary to get my family away for what I perceived as imminent danger/risk. We chose Mexico. As we chose Mexico we arrived in Mexico City after taking just two weeks to pack and move a whole residence in Europe into storage. We are working on Mexico residency and establishing a residence here. NH Collection Reforma became our home. But MORE THAN A HOME. The staff, the people, the management has been unequivocally the most human, emphatic, helpful and just plain amazing people I have ever had the privilege( in my travels all over the world) to meet and experience. Sim,ply amazing., NH collection is our home as I commute back and forth to USA for work now and the staff literally looks out for and takes care of my wife and family when I am gone. They look out for me when I am here or hanging a challenging day (happening more often in 2022 than previously). I have never experienced something quite like it. Caring, thoughtfulness, genuine ness and authenticity. I will never forget the people here and the attitudes not only of them but so many in Mexico City. Mexican people are a spectacular culture and its something that I am so happy to have learned. I can not recommend NH Collection highly enough. If you want a great place to stay the rooms are beautiful and well kept and clean, the staff and people are amazing, I will go out of my way to stay at NH Collection hotels and affiliated establishments at any opportunity in the future and am also preparing a letter to the CEO to thank them for being such a great part of a challenging time in our lives Roberto, Ramon, Liliana, Adrian, Giovanni, Antonio at the restaurant have been amazing always going above and beyond and like family - Nathalia in management exceptional and very grateful for her help. Hector and Damian at the front desk have been very helpful, Erick and the staff also. If you visit say hello to them and that Mico (our Weimaraner is Mico and loves it here esp breakfast) or Peter told you about them! Lol While we are on the subject - the breakfast buffet is a huge selection every day - its excellent and often includes a Prosecco. Breakfast definitely is a highlight here I see a few comments that have complained about service - i have a hard time understanding that because people here try so hard I can only imagine there is a language issue and encourage people who are having any challenges or difficulties to find a good person to communicate with in their langauge., English is not as common in Mexico City as I would have thought so its important to make an extra language effort. NH Collection Mexico City Reforma is the a great facility/hotel if you are looking for a safe place with the professional service in Mexico City – for travel, conferences or business meetings. People here at NH are amazing and care about your wellbeing. Great people, delicious food, immaculate room, professional conference rooms, and working spaces available. A perfect place to feel well in Mexico City.…
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Date of stay: June 2022Trip type: Traveled
1 Helpful vote
Helpful
This was the worst hotel I have been to my entire life. The hotel staff was not helpful. I requested a particular room that was quiet and had two beds. We were given the run around for 2.5 hours. At one point they recommended a rollaway bed for two grown adults. When they finally provided a room, it was close to the club across the street. The music was so intense and loud, I didn't get to sleep until after 4:30 am every night. The shower leaked into the bathroom. The rooms were barely cleaned. The only good part were the bellhops, they were so helpful when I needed assistance. Everyone else was sub-par.
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Review collected in partnership with NH Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Really good service and very friendly staff Roberto Mungilla was very helpful. When we arrived our room wasn’t ready yet and we came to the cafe where Roberto was very helpful and helped us with tips on where to go and how to get cheaper transportation.
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Date of stay: June 2022Trip type: Traveled
Helpful
NH collection was so great, we were treated well by all staff, they were very helpful and accommodating. Our room was on the 9th floor, it was clean and quiet. It was cleaned and replenished daily with towels, etc. The location was so amazing, it was less than 10 min walk to Angel de la independencia, and a lot of the night life areas were all in walking distance. Everything you needed was close by in terms of a 7/11 store, coffee, food, currency exchange, pharmacy. The hotel even has a speak easy bar but we didn’t get a chance to go in it due to time constraints. The hotel pool was nice but we didn’t swim in it. Same as with the gym. The best part about this hotel is that they have a private taxi stand. We mostly did Uber for our closer trips, but we wanted to go to Grutas Tolontongo and we didn’t have a rental car and I didn’t want us to drive ourselves anyway because it’s a 4 hour drive each way into the mountains. A staff member named Bahram informed us that they can set us up with a private driver to take us all the way to Grutas and back and be our private tour guide. We ended up doing it and wow we were SO glad we did. We met up with our driver, Porfirio, in the morning at 7am and he drove us in his personal car (Honda Accord) all the way to Grutas, showed us where to go and what to do there, and let us spend our day on our own time, and then drove us back. He also made any stops we needed such as to go to the bathroom or grab food. He drove us safely, he spoke English, he was so knowledgeable of Mexico and everything about the trip was so easy and great. We had such a good time and it was really the best part of our trip. We then asked Porfirio to take us to the Teotihuacan pyramids (1 hour away) the next day which he did for a great price. It was so worth it, I would strongly recommend this option if you’re going to go anywhere outside of CDXM. Thank you NH collection and Porfirio for a great trip!…
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Date of stay: May 2022Trip type: Traveled
Room Tip: There is so much traffic in CDMX. I don’t recommend driving there.
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Helpful
Response from Ditter Ortega Sáenz, Atención al huésped/Recepción at NH Collection Mexico City Reforma
Responded 3 weeks ago
Dear Hala D, Thank you for your valuable comment and for the time you have spent sharing your experience with us through the TripAdvisor page. For the entire NH Collection Mexico City Reforma team, your opinion is the most important thing, because in this way we know that we are doing well and that we can improve our service and facilities. We will continue to work hard to improve offering excellent service every day. We hope to welcome you again in our hotel, YOUR HOME Thanks and see you soon.
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The service and facility leaves much to be desired. Staff including the manager seem like they haven't been to other NH hotels where service is more worldly and thoughtful. Slow service and subpar service from front desk where I would request items, ask questions, and follow up, but it would just be forgotten. No accountability or apology from staff. Lack of care and knowledge for hospitality exemplified from the front desk team. Noise level from outside seeped into the rooms, would have liked a heads up about nightlife or at least double glass windows for better sound protection. Noise pollution was heavy into 2-3am with music from Wed-Sun when I stayed. Rooms and facility were dated and needed improvement. Dirty flooring from lots of use, same with the bed frame and furniture. This NH hotel is more on par of a motel and very dated. I would pay a bit more and look at other brand name options if I were to visit CDMX again. The team also keeps printed credit card information unlocked at the front desk, I was shocked when I was checking out about how non-compliant and insecure this very dated method is. My credit card had fraudulent charges the day after I checked out...…
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Review collected in partnership with NH Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Ditter Ortega Sáenz, Atención al huésped/Recepción at NH Collection Mexico City Reforma
Responded 3 weeks ago
Dear Odin, Thank you for your valuable comment and for the time you have spent sharing your experience with us through the TripAdvisor page. For the entire NH Collection Mexico City Reforma team, your opinion is the most important thing, because in this way we know that we are doing well and that we can improve our service and facilities. We will continue to work hard to improve offering excellent service every day. We hope to welcome you again in our hotel, YOUR HOME Thanks and see you soon.
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PRICE RANGE
$94 - $118 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh mexico city hotel mexico city, nh hotels mexico city, nh hotel mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityJuarez / Reforma / Zona Rosa / Cuauhtémoc District
NUMBER OF ROOMS
306
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Claim Your Listing Frequently Asked Questions about NH Collection Mexico City Reforma
Which popular attractions are close to NH Collection Mexico City Reforma?
Nearby attractions include Zona Rosa (0.01 miles), Ambarte (0.02 miles), and Angel De La Independencia (0.2 miles).
What are some of the property amenities at NH Collection Mexico City Reforma?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at NH Collection Mexico City Reforma?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Mexico City Reforma?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to NH Collection Mexico City Reforma?
Conveniently located restaurants include Balta, Condimento Restaurant, and La Mansion Marriott Reforma Steakhouse.
Are there opportunities to exercise at NH Collection Mexico City Reforma?
Yes, guests have access to a pool and a fitness center during their stay.
Does NH Collection Mexico City Reforma have airport transportation?
Yes, NH Collection Mexico City Reforma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at NH Collection Mexico City Reforma?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NH Collection Mexico City Reforma?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does NH Collection Mexico City Reforma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Mexico City Reforma?
The staff speaks multiple languages, including English and Spanish.