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NH Collection Mexico City Reforma

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217 Reviews from our TripAdvisor Community

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Showing 46: English reviews
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Reviewed 3 days ago NEW

Booked 6 nights for my girlfriend and myself in a Suite with a view and terrace. Reviewing the room information online, it specifically states a KING size bed. We needed a king size bed as we were travelling because my girlfriend was getting surgery and needed a larger bed for recovery. Upon arrival, we were checked in to a room...

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1Thank pure_honest_truth
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Sir, I would like to thank you for the time you took to review your recent experience at NH Collection Mexico City Reforma we welcome your feedback and value the assessment of our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest in especially...

Reviewed 5 days ago NEW

I stayed at this hotel because I was attending a conference there. I was not impressed with the hotel room, it was simply ok but I would like to mention that I got food poisoned from the food in the hotel restaurant so because of its great location I would suggest that if you stay there go eat somewhere else.

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Thank Olga G
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Olga, I would like to thank you for the time you took to review your recent experience at NH Collection Mexico City Reforma we welcome your feedback and value the assessment of our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest in especially...

Houston, Texas
Reviewed 1 week ago NEW

Management and front desk staff need to get their act together. Who calls a sleeping customer at 11 pm to pay for his room service then sends a waiter to knowck on your door to get CC payment?!?!?! UNBELIEVABLE!!!

Review collected in partnership with NH Hotels
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1Thank N8952TLdanp
Auckland, New Zealand
Reviewed 1 week ago

The location and services did not meet the needs of our business arrangements Too much noise from restaurant below. However no doubt the hotel would generally suit young travellers in terms of location (Zona Rosa) , style and value for money.

Review collected in partnership with NH Hotels
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Thank jennytW7412RJ
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Jenny, I would like to thank you for the time you took to write to us about your recent experience at NH Collection Reforma hotel in Mexico City, I do value your feedback. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future....

Prague, Czech Republic
Reviewed 3 weeks ago

Very nice hotel in good address close to the centre. Rooms with all necessary equipment. Excellent breakfast. Attentive personel. Good standard for acceptable price. Probably better for business trips than for family visits.

Review collected in partnership with NH Hotels
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Thank ivan512
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Ivan, I do really appreciate the time taken in detail your experience at NH Collection Mexico City Reforma for us is very important to know was your experience after being one of our distinguish guest. I am very glad to read this visit has been pleasant for you, our commitment is always to offera memorable experience to each of...

Seattle, Washington
Reviewed 4 weeks ago via mobile

We enjoyed staying in this hotel in the Zona Rosa area. It caters to a business crowd. The rooms are modern and clean. We did not use the pool because it was too chilly. It is close to the subway and there are good restaurants in the neighborhood.

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Thank Aichen
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Sir/Miss Aiche, I would like to thank you on behalf of all my team that we are very satisfied by the fact that have enjoyed our service and facilities during your visit in our Hotel. We look forward with pleasure to see you soon and continue with your choice, We are to serve you always!

Buenos Aires, Argentina
Reviewed 4 weeks ago via mobile

It is a nice hotel in zona rosa close to some bars and restaurants. Good location. Price range in mid to high. Breakfast served as buffet and is quit good (i've seen better for less) Rooms are comfy and wide range of TV channels. All in all was reasonable. I've been to betters.

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Thank rc20xv
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Sir./Miss: I would like to thank you for the time you took to write to us about your recent experience at NH Collection Reforma hotel in Mexico City, I do value your feedback. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future....

Dublin, Ireland
Reviewed 4 weeks ago

Upgrade to a suite with balcony for €30 more per night. Room was amazing. Great location and very nice breakfast. Bathroom superb especially the shower. Very friendly staff and nothing was too much trouble. Excellent a Hotel if your visitating Mexico City.

Review collected in partnership with NH Hotels
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Thank Michael L
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Mr. Michael, Thank you! It is a pleasure for us to read your experience at our Hotel, we are very satisfied by the fact that have enjoyed our service and facilities during your visit. I thank very much the same positive feedback that I will share with each member of my team. We look forward with pleasure to see...

Reviewed 5 weeks ago via mobile

I had a late flight and, even because I pre paid the hotel they cancelled my room and resold it to someone else. They had no consideration of me and just placed me o the street. Names: Alan, Paola and Antonio Mata. Plus I was mistreated by staff and management. Do not stay here ever.

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Thank Fernando D
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Fernando, Thank you for taking the time to share your recent experience NH Collection Reforma Mexico City. Your comments are very important for us to improve our performance every day. Make sure every detail have been taken with the staff involved. I have verified your reservation and I noticed it was done through Expedia web page but this only...

Manchester, United Kingdom
Reviewed March 18, 2017

Great stay Pro's: . Lovely fresh rooms . Fantastic location . Concierge guys were awesome (Jesus & David) . Organised tour was excellent (thanks Rafa & Raul) . Very easy to organise airport transfers Con's: . Reception staff not very friendly, my bf asked to borrow a pen and was informed "there is one in your room", there wasn't ....

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Thank carolinebug
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Sir./Miss: I would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in NH Collection Mexico City Reforma. I value immensely your comments as the only way to improve our services and to align with the guests needs. Our main goal is to provide you with an...

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Staying in Reforma / Zona Rosa

Neighborhood Profile
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars, boutiques and bistros, Zona Rosa is perfect for those looking to have a great time to socialize, have fun and be part of the great LGBT community in Mexico City. Day or night, it’s possible to spend the entire time exploring, drinking, dancing and shopping while being amazed by its classic yet eclectic European style. Reforma’s luxury hotels and world renowned sculptures such as El Ángel de la Independencia give Paseo de la Reforma a wonderful atmosphere along the corridor, a beautiful place for a long and romantic walk.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
NH Collection Mexico City Reforma is ideally situated in the heart of Mexico City in a convenient location for visiting the city's financial, commercial and tourist areas. The main avenues Paseo de la Reforma and Avenida Insurgentes are just steps away, as is the National Museum of Anthropology and History and the main shopping centers. ... more   less 

Additional Information about NH Collection Mexico City Reforma

Address: Calle Liverpool 155 | Zona Rosa, Mexico City 06600, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Price Range: $94 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Mexico City Reforma 4*
Number of rooms: 306
Reservation Options:
TripAdvisor is proud to partner with NHHotels, Booking.com, Hotels.com, Expedia, Orbitz, Hotwire, Travelocity, Priceline, Cancelon, TripOnline SA, HotelQuickly and getaroom.com so you can book your NH Collection Mexico City Reforma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Nh Mexico City Hotel Mexico City
Nh Hotels Mexico City
Nh Hotel Mexico City
NH Collection Mexico City Reforma
Hotel Style:
#16 Luxury Hotel in Mexico City
#38 Business Hotel in Mexico City
#42 Family Hotel in Mexico City
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Questions & Answers

Here's what travelers have asked, with answers from NH Collection Mexico City Reforma staff and other travelers.
9 questions
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over a year ago

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Questions? Get answers from NH Collection Mexico City Reforma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a high floor for views of the Angel of Independance”
carolinebug, Mar 18, 2017 | Read review
“Ask specifically for a quieter room”
stephen6789, Mar 17, 2017 | Read review
“I would get a high floor due to street noise, although can't promise this will help”
artappraiser, Feb 14, 2017 | Read review
“wonderful city views and extremely huge rooms with comfy bed. All wonderful.”
scottdjakub80, Feb 7, 2017 | Read review
“we had a room with two double beds, very comfortable”
866kerryp, Jan 11, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question