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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Collection Mexico City Reforma
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#63 of 416 hotels in Mexico City
Location
Cleanliness
Service
Value
Travelers' Choice
NH Collection Mexico City Reforma is ideally situated in the heart of Mexico City in a convenient location for visiting the city's financial, commercial and tourist areas. The main avenues Paseo de la Reforma and Avenida Insurgentes are just steps away, as is the National Museum of Anthropology and History and the main shopping centers.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
215Restaurantswithin 0.3 miles
26Attractionswithin 0.3 miles
Contact
Calle Liverpool 155 Zona Rosa, Mexico City 06600 Mexico
Name/address in local language
Getting there
InsurgentesMexico City Metro3 min
SevillaMexico City Metro9 min
1,093Reviews30Q+A56Room tips
Reviews
Traveler rating
- 568
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- 117
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- 56
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Popular mentions
great location, safe and walkable surroundings. very well managed hotel. clean rooms with very comfortable beds and bedding. friendly staff und excellent service. i will definitely stay here again on my next visit to mexico city.
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Date of stay: December 2020
Location
Cleanliness
Service
2 Helpful votes
Helpful
Response from Fernando Rivera, Director General at NH Collection Mexico City Reforma
Responded Dec 30, 2020
Dear Mr. Jakob, Thank you for sharing your comments regarding your stay at the NH Collection Mexico City Reforma Hotel, for us it is very valuable to receive feedback from our guests. We are pleased to have exceeded your expectations regarding our service and our warmth, we will send your comments to our team, I am sure that your comments are very valuable to continue working with that same dedication. Thank you very much for giving us the opportunity to welcome you. We hope very soon we will have the opportunity to serve you again
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During the pandemic it worked well for our situation. The hotel was not to busy - we felt safe and secure. They are trying to keep all their guests healthy and safe and run the hotel with fewer guests. The breakfast included usually is a buffet but now is table service but a great selection. We had a suite with a balcony with lots of room. I have been back there a couple times now and would certainly go back again in the New Year.
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Review collected in partnership with NH Hotels
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Fernando Rivera, Director General at NH Collection Mexico City Reforma
Responded Dec 10, 2020
Dear guest, Thank you for sharing your comments regarding your stay at the NH Collection Mexico City Reforma Hotel, for us it is very valuable to receive feedback from our guests. We are pleased to have exceeded your expectations regarding our service, we will send your comments to our team, I am sure that your comments are very valuable to continue working with that same dedication. Thank you very much for giving us the opportunity to welcome you. We hope very soon we will have the opportunity to serve you again
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I really liked this hotel. I stayed there for 2 weeks, and I had no huge issues with this hotel at all. The price I paid per night ($84 with all taxes) for a Premium Room was totally reasonable. The hotel is pet friendly, which is a big plus if you travel with cats or dogs. The hotel’s location is really nice. The area known as Reforma is a very modern, clean and safe area in general. There are a lot of restaurants, bars (including many gay bars) and shopping options around. There is a little 24hr mini-mart right next to the hotel’s building if you need to get drinks or snacks. The hotel’s staff is super nice and super friendly. Everybody speaks good English. The hotel’s lobby is huge, there is a lot of space there. Also it was perfectly clean all the time. So if you have to wait for check-in or have to wait after check out, you will feel good sitting on comfortable sofas. The hotel has 3 elevators, 2 elevators in the lobby and one additional off to the left side of the building. The elevators are big and fast. I got room (#1507) on the highest floor with a great city view as I requested a few days before checking-in. My room had a lot of space and a lot of natural day light, it was perfectly clean when I checked in. The room was updated, but I must mention that its design was too simple, they could have design it more stylish. My bed was okay comfortable, I would like the mattress softer than it was. I also did not like the closet, there was not a lot of space inside of it to put my clothes and shoes there. Otherwise, I really liked the size of the bathroom, there was a lot of space, the toilet was separated by a door. The shower stall was huge. The bathroom amenities were okay, but I bought my own shower gel and shampoo, that I like. Also I did not like that the toilet did not have a toilet brush for cleaning, and the hotel could not provide me one, so I had to buy my own. The last thing that was problematic was the WiFi. I did not like the Wi-Fi, which was working extremely slow. It took like 5-7 min to upload a 1 minute video to my social media and I could not even get a 2 minute video to upload. I ended up uploading it from another place. Regardless, in general the hotel is very good and I would totally recommend it if you go to Mexico City.…
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Date of stay: October 2020
2 Helpful votes
Helpful
Response from Fernando Rivera, Director General at NH Collection Mexico City Reforma
Responded Nov 25, 2020
Dear Mr. Albert, I would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in NH Collection Mexico City Reforma, for us it is very valuable to receive feedback from our guests. We are pleased to have exceeded your expectations regarding our service we will send your comments to our team, I am sure that your comments are very valuable to continue working with that same dedication. Also, I value immensely your comments regarding the WIFI and the room design as the only way to improve our services and facilities. I will be considering these to improve our performance. We hope very soon we will have the opportunity to serve you again. Thanks again, good health wishes and best regards !
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Good first impression,good staff nice welcoming,quick check in nice location,good wifi,nice big bed No toothbrush No glasses if you want to zip a cold one, minibar empty when arriving,thats happen in many hotels and i dont understand why, after a long flight you want a cold drink ,not to go out to buy or call roomservice for that,also says breakfast bufee´,its more like a american breakfast 2 eggs, 2 toast ,orange juice and tea or coffe,but its ok for me when its included,overall its a place i can think of to come back to
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Date of stay: November 2020
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Fernando Rivera, Director General at NH Collection Mexico City Reforma
Responded Nov 17, 2020
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the room amenities and the breakfast. We would like to inform you that, due to the contingency, our restaurant and room service follow strict safety protocols and are only offering products on the menu. One of these measures is the assisted buffet, through the QR code you visualize all our gastronomic offer, which is brought to your table. For this same reason the products of the minibar have been removed, however, you can order by scanning the QR code or connecting to the Wi-Fi, and we will deliver it, always following the recommended safety and hygiene measures. Thank you very much for giving us the opportunity to welcome you. We hope very soon we will have the opportunity to serve you again.
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Excelent service from the team. Great breakfast. Room was very clean. Easy access to taxi an walking distance to restaurants. They save my day by letting me stay longer in the room to complete my meetings!!
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Date of stay: November 2020Trip type: Traveled on business
1 Helpful vote
Helpful
Response from Fernando Rivera, Director General at NH Collection Mexico City Reforma
Responded Nov 11, 2020
Dear Mrs. Carolina, Thank you for sharing your comments regarding your stay at the NH Collection Mexico City Reforma Hotel, for us it is very valuable to receive feedback from our guests. We are pleased to have exceeded your expectations regarding our service and our warmth, we will send your comments to our team, I am sure that your comments are very valuable to continue working with that same dedication. Thank you very much for giving us the opportunity to welcome you. We hope very soon we will have the opportunity to serve you again
Read more
PRICE RANGE
$76 - $134 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh mexico city hotel mexico city, nh hotels mexico city, nh hotel mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityJuarez / Reforma / Zona Rosa / Cuauhtémoc District
NUMBER OF ROOMS
306
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Claim Your Listing Frequently Asked Questions about NH Collection Mexico City Reforma
Which popular attractions are close to NH Collection Mexico City Reforma?
Nearby attractions include Zona Rosa (0.01 miles), Ambarte (0.02 miles), and Plaza del Angel Centro de Anticuarios (0.1 miles).
What are some of the property amenities at NH Collection Mexico City Reforma?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at NH Collection Mexico City Reforma?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Mexico City Reforma?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to NH Collection Mexico City Reforma?
Conveniently located restaurants include La Mansion Marriott Reforma Steakhouse, Condimento Restaurant, and Almara.
Are there opportunities to exercise at NH Collection Mexico City Reforma?
Yes, guests have access to a pool and a fitness center during their stay.
Does NH Collection Mexico City Reforma have an airport shuttle?
Yes, NH Collection Mexico City Reforma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at NH Collection Mexico City Reforma?
Yes, dry cleaning and laundry service are offered to guests.
Does NH Collection Mexico City Reforma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Mexico City Reforma?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to NH Collection Mexico City Reforma?
Many travelers enjoy visiting Historic Center (Centro Historico) (1.7 miles), National Palace (Palacio Nacional) (2.3 miles), and Metropolitan Cathedral (Catedral Metropolitana) (1.9 miles).