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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#53 of 477 hotels in Mexico City
Location
4.5
Cleanliness
4.3
Service
4.3
Value
4.1
Travelers' Choice
NH Collection Mexico City Reforma is ideally situated in the heart of Mexico City in a convenient location for visiting the city's financial, commercial and tourist areas. The main avenues Paseo de la Reforma and Avenida Insurgentes are just steps away, as is the National Museum of Anthropology and History and the main shopping centers.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking garage
Wifi
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English, Spanish
Location
96Great for walkers
Grade: 96 out of 100
229Restaurantswithin 0.3 miles
32Attractionswithin 0.3 miles
Contact
Calle Liverpool 155 Zona Rosa, Mexico City 06600 Mexico
Name/address in local language
Getting there
InsurgentesMexico City Metro3 min
SevillaMexico City Metro9 min
Rental CarsSee rental cars from $13/day
1380Reviews33Q+A76Room tips
Reviews
Traveler rating
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- 77
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Most Recent
Ana American Express , recommended this hotel to us, and took care of making the reservation, we arrived on Sunday 12, according to American Express we would have an upgrade room. The person to the from b desk, who attended us upon arrival, after waiting several minutes, not the nicest and profesional person you expect to take care of you. We had an upgrade to a Junior Suite which she did not give us. My wife is a person with disabilities bathroom and shower, do not have the accessories for the and safety of people with disabilities. For two people there was only one set of towels, one of which was dirty, we called several times, and the problem with the towels was not solved as well as other issues .I decided to go down and talk to the manager, which I consider very profesional, she take care all. Thanks to Maria Lazalde. Thanks also to Eric, who made my stay different. The restaurant, which for my concept is a cafeteria, the prices are very high for the type of food as well the breakfast, completely disappointed, better places outside the hotel. Due to the bad experience I had during my stay, I would not uses this Hotel again . I would not recommend it.…
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
Our stay in this hotel has been delightful. Excellent customer service, the hotel itself is pretty modern, in the heart of Zona Rosa, close to everything. The accommodations are really nice, rooms are great, with wonderful views and the decoration on point. Restaurant food is delicious. The host Jesus is very kind and caring, and he lead us to the Liverpool Tours office inside the hotel. This tour agency was our daily plan choice by excellence, with too many options to choose, and private tours as well. Our guide was Porfirio, and he did and excellent job, very knowlable of all the landmarks, history, culture and above everything, very respectful and kind. My recommendation, check the tours with the agency first, and all the packages they offer.
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Diego Chourrout, Director General at NH Collection Mexico City Reforma
Responded Aug 7, 2021
Dear Mr. Jesus, Thank you for sharing your comments regarding your stay at the NH Collection Mexico City Reforma Hotel, for us it is very valuable to receive feedback from our guests. We are pleased to have exceeded your expectations regarding our service and our warmth, we will send your comments to our team, I am sure that your comments are very valuable to continue working with that same dedication. Thank you very much for giving us the opportunity to welcome you. We hope very soon we will have the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is a great hotel for its value. Great location and great service. The only reason I rated it a 4 instead of a 5 is that the hotel rooms can be a bit noisy due to it’s proximity to nightlife and all the clubs. Also the towels they provide could use some revamping. A bit old. Otherwise everything else is great. Not to mention a waiter we had in the hotel restaurant, Adrian, who served us every time we were there. He should teach a course in hospitality. Great guy.
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Review collected in partnership with NH Hotels
Date of stay: March 2023
Rooms
Cleanliness
Service
Room Tip: If you want a quiet room make sure to ask for it. Rooms are too close to the nightlife outside.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Lazalde, Otro at NH Collection Mexico City Reforma
Responded 1 week ago
Dear Allen S, I would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. We are glad you enjoyed our stay and to know that we exceeded your expectations, We will be thrilled to welcome you back at NH Collection Mexico City, Your home away from home! Best! María Lazalde Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Could use friendlier staff, decent location but we booked here to get relaxing sun time but one concierge told me there is a joke about the pool not being open with the sun hits it. Beware of the time of year that you booked. We only got it for a couple of hours from 8am at the end of Feb. Drinks and atmosphere in restaurant bar could be improved.
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Review collected in partnership with NH Hotels
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Lazalde, Otro at NH Collection Mexico City Reforma
Responded 2 weeks ago
Dear Krissytravelkat, I would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. We are deeply sorry you did not enjoyed your stay, we are aware we have our opportunity areas, nevertheless we are working on them, we would be thrilled to welcome you in the future so you can experience the extraordinary here at NH Collection Mexico City. Reforma, Best! María Lazalde Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are nice, service is very friendly and the location is great! I would highly recommend staying at this hotel while visiting Mexico City. Also, very convenient to the Metro Insurgentes station and Reforma Boulevard.
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Review collected in partnership with NH Hotels
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Lazalde, Otro at NH Collection Mexico City Reforma
Responded 2 weeks ago
Dear LADave7, I would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. We are glad you enjoyed our stay and to know that we exceeded your expectations, We will be thrilled to welcome you back at NH Collection Mexico City, Your home away from home! Best! María Lazalde Guest Relations Manager,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were here for a cultural visit and did a workshop in the hotel. Cpt Marco Antonio and Mersero Bruno (assistant) were extremely gracious and helpful in our set-up. We were able to deliver a professional and smooth presentation thanks to their attention. We also really enjoyed the elder statesman on the door, Mr. Jesus, who is proud to welcome guests to his beautiful city!
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Date of stay: February 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Get breakfast included in your stay, it is fast, efficient, and healthy. They have a full...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Lazalde, Otro at NH Collection Mexico City Reforma
Responded 3 weeks ago
Estimado PoochuBoy, Agradecemos el tiempo que se tomó en calificar su experiencia en NH Collection Reforma Mexico City para nosotros es muy importante conocer la experiencia de nuestros clientes, Nuestro compromiso siempre es ofrecer una experiencia inolvidable a cada uno de nuestros visitantes, nos da gusto conocer su opinión sobre nuestras instalaciones, una servidora y mi equipo de trabajo agradecemos sus comentarios, deseando poder recibirle próximamente en esta su casa. ¡Saludos!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Positive: - Excellent junior suite with an impressive view of Mexico City from the upper floors - Perfect location between Reforma and Roma - Good value for money - Well-heated pool and a small gym - Easy check-in/check-out (you can even select your room during online check-in) - Kind and helpful staff Negative: - I was informed that there is no heating at the hotel, which left the room a bit cold in February :(
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Review collected in partnership with NH Hotels
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Lazalde, Otro at NH Collection Mexico City Reforma
Responded 3 weeks ago
Estimado Eliashan, Agradecemos el tiempo que se tomó en detallar su experiencia en NH Collection Reforma Mexico City para nosotros es muy importante conocer la experiencia de nuestros huéspedes. Nos agrada saber que disfrutó su estancia con nosotros, somos conscientes sobre las áreas de mejora que tenemos, sin embargo, estamos trabajando en ellos y esperamos recibirlo nuevamente para que usted pueda experimentar dichas mejoras. ¡Estamos para servirle siempre! María Lazalde Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent 5 nights hear in February. Check in was a little long due to a reservation issue with the people in front of us. It’s not a luxury hotel. But it’s a nice hotel. Clean. Average rooms. The location makes it a terrific place to stay with everything you can do in the area. Restaurants, bars etc. All in close walking distance. Close to the metro, yes it’s safe, convenient and only 5 pesos and Centro, and Chapultepec park. All great places to visit nearby. The concierges are the best part of this hotel. Incredibly helpful and kind. Always ready to help with any Inquiry. One reason we booked here was to have an outdoor pool. Even though day time temps were ideal for a pool it never gets any sun so was useless and cold. Housekeeping was done everyday. The last couple days we were never left with any bottled water. But I’m sure the front desk would have provided if we asked. We had a front facing balcony room. It’s nice to be able to have your patio door open for fresh air but the balcony itself is very narrow. You don’t have really any room to actually sit there. I’d stay here again if we come to this area.…
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: Mexico City has a lot of people. Be prepared for lots of traffic. It’s slow and chaotic most of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Lazalde, Otro at NH Collection Mexico City Reforma
Responded 4 weeks ago
Dear Thomas094, I would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. We are glad you enjoyed our stay and to know that we exceeded your expectations, We will be thrilled to welcome you back at NH Collection Mexico City, Your home away from home! Best!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent hotel and excellent staff. My room was spotlessly clean and I loved the pool. One of my favorite hotel brands to stay in, to be honest I've stayed in other places and I'm never disappointed wherever I go I know what to expect from the brand.
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Date of stay: November 2022Trip type: Traveled as a couple
Room Tip: There is an amazing Mexican restaurant called “ La casa de Toño” it is a must try if you staying...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from María Lazalde, Otro at NH Collection Mexico City Reforma
Responded Jan 26, 2023
Dear 49giot, I would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. We are glad you enjoyed our stay and to know that we exceeded your expectations, We will be thrilled to welcome you back at NH Collection Mexico City, Your home away from home! Best!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mou M wrote a review Jan 2023
Hotel, was nice, very expensive for what you get. On top of that the clowns wanted USD 45, for checking in 1h earlier, saying it was early check in. Mediocre experience over all. Probably wont come back, better options in the area.
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from María Lazalde, Otro at NH Collection Mexico City Reforma
Responded Jan 24, 2023
Dear Moum702, I would like to thank you for the time you took to review your recent experience at the NH Collection Reforma Mexico City , we welcome your feedback and value the assessment of our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest in especially before or after a long flight. I am really very sorry for not being able to meet and exceed your expectations this time. I am deeply sorry you decided not to stay with us again, still I would like to invite you once more so I can personalize your stay right from the moment you decide to reserve, Best! María Lazalde Guest Relations Manager lm.lazalde@nh-hotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$88 - $131 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh mexico city hotel mexico city, nh hotels mexico city, nh hotel mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityJuarez / Reforma / Zona Rosa / Cuauhtémoc District
NUMBER OF ROOMS
306
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Claim Your ListingNH COLLECTION MEXICO CITY REFORMA $81 ($̶2̶8̶3̶) - Updated 2023 Prices & Hotel Reviews
Frequently Asked Questions about NH Collection Mexico City Reforma
Which popular attractions are close to NH Collection Mexico City Reforma?
Nearby attractions include Zona Rosa (0.01 miles), Ambarte (0.02 miles), and Plaza del Angel Centro de Anticuarios (0.1 miles).
What are some of the property amenities at NH Collection Mexico City Reforma?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at NH Collection Mexico City Reforma?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Mexico City Reforma?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to NH Collection Mexico City Reforma?
Conveniently located restaurants include La Mansion Marriott Reforma Steakhouse, Balta, and Condimento Restaurant.
Are there opportunities to exercise at NH Collection Mexico City Reforma?
Yes, guests have access to a pool and a fitness center during their stay.
Does NH Collection Mexico City Reforma have airport transportation?
Yes, NH Collection Mexico City Reforma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at NH Collection Mexico City Reforma?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NH Collection Mexico City Reforma?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does NH Collection Mexico City Reforma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Mexico City Reforma?
The staff speaks multiple languages, including English and Spanish.