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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Collection Mexico City Reforma
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#60 of 439 hotels in Mexico City
Location
Cleanliness
Service
Value
NH Collection Mexico City Reforma is ideally situated in the heart of Mexico City in a convenient location for visiting the city's financial, commercial and tourist areas. The main avenues Paseo de la Reforma and Avenida Insurgentes are just steps away, as is the National Museum of Anthropology and History and the main shopping centers.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Parking garage
Wifi
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
228Restaurantswithin 0.3 miles
26Attractionswithin 0.3 miles
Contact
Calle Liverpool 155 Zona Rosa, Mexico City 06600 Mexico
Name/address in local language
Getting there
InsurgentesMexico City Metro3 min
SevillaMexico City Metro9 min
Rental CarsSee rental cars from $12/day
1134Reviews32Q+A58Room tips
Reviews
Traveler rating
- 598
- 307
- 119
- 53
- 58
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Popular mentions
Good location for exploring Condesa, Centro, Roma, Chapultepec park, etc. All in walking distance. The room service was efficient and the food was very good. Staff was available for questions. Sanitary protocols were in place for guests entering the facility. The in-house app worked very well for ordering rooms service and obtaining hotel information. Kudos for that! Due to the pandemic, I ate either in my room or on the terrace. The terrace is very relaxful. You can also order room service delivered to you on the terrace. I didn't visit the bar/restaurant so have no opinion of either. My room was a premium room, king with balcony. The room was spacious and bright. Had a desk/table to eat or use a computer. The lighting in the room was perfect. Multiple light fixtures and a dimming light on the desk. The shower (with privacy door), was large and totally separate from the toilet (also with a door), and vanity. Good set up. This hotel is in the process of being renovated, however, there's no major noise to be concerned about. But, because of it being dated, there's some slight odor you may smell in the room. And if someone is standing on their balcony smoking it may enter your room if you open your patio door. I would like to have given this hotel 5 stars but for now it's a 4.5 at most. However, I would return with no problem at all. Loved the location and all the services they offer, even though I didn't take advantage of most. But, it's a nice hotel for exploring the area.…
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Date of stay: September 2021
Rooms
Service
Sleep Quality
Helpful
Hotel's Favorite
Our stay in this hotel has been delightful. Excellent customer service, the hotel itself is pretty modern, in the heart of Zona Rosa, close to everything. The accommodations are really nice, rooms are great, with wonderful views and the decoration on point. Restaurant food is delicious. The host Jesus is very kind and caring, and he lead us to the Liverpool Tours office inside the hotel. This tour agency was our daily plan choice by excellence, with too many options to choose, and private tours as well. Our guide was Porfirio, and he did and excellent job, very knowlable of all the landmarks, history, culture and above everything, very respectful and kind. My recommendation, check the tours with the agency first, and all the packages they offer.
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Date of stay: August 2021Trip type: Traveled with family
Helpful
Response from Diego Chourrout, Director General at NH Collection Mexico City Reforma
Responded Aug 7, 2021
Dear Mr. Jesus, Thank you for sharing your comments regarding your stay at the NH Collection Mexico City Reforma Hotel, for us it is very valuable to receive feedback from our guests. We are pleased to have exceeded your expectations regarding our service and our warmth, we will send your comments to our team, I am sure that your comments are very valuable to continue working with that same dedication. Thank you very much for giving us the opportunity to welcome you. We hope very soon we will have the opportunity to serve you again.
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The restaurant staff were attentive, friendly and responsive. So in addition to a delicious and robust buffet menu - you are greeted with a personal touch by Adrian and the team every morning. You’ll enjoy it.
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Date of stay: September 2021Trip type: Traveled as a couple
Helpful
Response from Diego Chourrout, Director General at NH Collection Mexico City Reforma
Responded 4 days ago
Dear guest, Thank you for sharing your comments regarding your stay at the NH Collection Mexico City Reforma Hotel, for us it is very valuable to receive feedback from our guests. We are pleased to have exceeded your expectations regarding our service and our restaurant, we will send your comments to our team, I am sure that your comments are very valuable to continue working with that same dedication. Thank you very much for giving us the opportunity to welcome you. We hope very soon we will have the opportunity to serve you again.
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The hotel is very good, has good installations such as a very equipped gym, small but nice swimming pool and very complete breakfast. At the breakfast they have traditional Mexican plates everyday and the regular breads and cereals. They have a exceptional brunch at the weekdays closing at noon. To do not give 10 (giving 9.9) they should have more candies options… they have only sweet breads. However the breakfast is excellent. I have to give an extra compliment to Bruno from desayuno and Roberto. They are very kind, very attentive and nice people!!! Paty the general Manager is very correios and handle my questions with all attention. NH Reforma is very well recommended!!!
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Date of stay: September 2021Trip type: Traveled on business
Room Tip: Nightclub neighborhood so bring your earplugs!
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Helpful
Response from Diego Chourrout, Director General at NH Collection Mexico City Reforma
Responded 1 week ago
Dear Mr. Tavares, Thank you for sharing your comments regarding your stay at the NH Collection Mexico City Reforma Hotel, for us it is very valuable to receive feedback from our guests. We are pleased to have exceeded your expectations regarding our service and our warmth, we will send your comments to our team, I am sure that your comments are very valuable to continue working with that same dedication. Thank you very much for giving us the opportunity to welcome you! Feel at home!
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The hotel and staff was gracious and professional. Even the kitchen and supporting staff. We were at the hotel for a week and got to experience the earthquake on September 7th but the staff was reassuring and helpful through the entire thing and made us feel safe to return to our rooms. We recommend booking a tour through the hotel if you’ve never been to the city as it is more convenient, safe, and as a Mexican native I can say it is reasonably priced. Pros: clean, very good area, safe, walkable transportation, food is delicious, staff is great; seem to enjoy their job which is rare. Cons: we couldn’t stay longer. If you can ask for Jesus as your bellboy. He made the beginning of our stay and easy one and was charismatic the entire time.
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Date of stay: September 2021Trip type: Traveled as a couple
Helpful
Response from Diego Chourrout, Director General at NH Collection Mexico City Reforma
Responded 1 week ago
Dear Mrs. Jasmin, Thank you for sharing your comments regarding your stay at the NH Collection Mexico City Reforma Hotel, for us it is very valuable to receive feedback from our guests. We are pleased to have exceeded your expectations regarding our service and our warmth, we will send your comments to our team, especially to Jesus, I am sure that your comments are very valuable to continue working with that same dedication. We regret that you experienced the earthquake during your visit. We appreciate your understanding and cooperation on the day of the event to enable us to provide you with a safe stay. Thank you very much for giving us the opportunity to welcome you. We hope very soon we will have the opportunity to serve you again.
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PRICE RANGE
$76 - $134 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh mexico city hotel mexico city, nh hotels mexico city, nh hotel mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityJuarez / Reforma / Zona Rosa / Cuauhtémoc District
NUMBER OF ROOMS
306
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Claim Your Listing Frequently Asked Questions about NH Collection Mexico City Reforma
Which popular attractions are close to NH Collection Mexico City Reforma?
Nearby attractions include Zona Rosa (0.01 miles), Ambarte (0.02 miles), and Plaza del Angel Centro de Anticuarios (0.1 miles).
What are some of the property amenities at NH Collection Mexico City Reforma?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at NH Collection Mexico City Reforma?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Mexico City Reforma?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to NH Collection Mexico City Reforma?
Conveniently located restaurants include La Mansion Marriott Reforma Steakhouse, Almara, and Condimento Restaurant.
Are there opportunities to exercise at NH Collection Mexico City Reforma?
Yes, guests have access to a pool and a fitness center during their stay.
Does NH Collection Mexico City Reforma have an airport shuttle?
Yes, NH Collection Mexico City Reforma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at NH Collection Mexico City Reforma?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NH Collection Mexico City Reforma?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does NH Collection Mexico City Reforma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Mexico City Reforma?
The staff speaks multiple languages, including English and Spanish.