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NH Collection Mexico City Reforma

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NH Collection Mexico City Reforma
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182 Reviews from our TripAdvisor Community

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Showing 39: English reviews
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Dublin, Ireland
Reviewed 2 days ago NEW

Upgrade to a suite with balcony for €30 more per night. Room was amazing. Great location and very nice breakfast. Bathroom superb especially the shower. Very friendly staff and nothing was too much trouble. Excellent a Hotel if your visitating Mexico City.

Review collected in partnership with NH Hotels
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Helpful?
Thank Michael L
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Mr. Michael, Thank you! It is a pleasure for us to read your experience at our Hotel, we are very satisfied by the fact that have enjoyed our service and facilities during your visit. I thank very much the same positive feedback that I will share with each member of my team. We look forward with pleasure to see...

Reviewed 3 days ago NEWvia mobile

I had a late flight and, even because I pre paid the hotel they cancelled my room and resold it to someone else. They had no consideration of me and just placed me o the street. Names: Alan, Paola and Antonio Mata. Plus I was mistreated by staff and management. Do not stay here ever.

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Helpful?
Thank Fernando D
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Fernando, Thank you for taking the time to share your recent experience NH Collection Reforma Mexico City. Your comments are very important for us to improve our performance every day. Make sure every detail have been taken with the staff involved. I have verified your reservation and I noticed it was done through Expedia web page but this only...

Manchester, United Kingdom
Reviewed 1 week ago NEW

Great stay Pro's: . Lovely fresh rooms . Fantastic location . Concierge guys were awesome (Jesus & David) . Organised tour was excellent (thanks Rafa & Raul) . Very easy to organise airport transfers Con's: . Reception staff not very friendly, my bf asked to borrow a pen and was informed "there is one in your room", there wasn't ....

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Helpful?
Thank carolinebug
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Sir./Miss: I would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in NH Collection Mexico City Reforma. I value immensely your comments as the only way to improve our services and to align with the guests needs. Our main goal is to provide you with an...

Sydney, Australia
Reviewed 1 week ago

Pros - Good location - within 5 minutes walk of Insurgentes metro station. Many good restaurants within 10 minutes walk of the hotel. - Service - service from all staff was excellent and friendly. - Renovated - the hotel has been renovated recently in the last few years, so the lobby and rooms are updated to contemporary standards. However some...

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Helpful?
Thank stephen6789
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Sir./Miss, I would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in our hotel NH Collection Mexico City Reforma. I value immensely your comments as the only way to improve our services and to align with the guests needs. I am really very sorry for not...

Hollywood, CA
Reviewed 1 week ago

Hotel obviously has been remodeled in the past year or so, as earlier reviews were not as good. The hotel is very modern, but not trying to be too hip, so to attract both the business as the leisure traveler. Rooms are great and very clean, love that there is no carpet, just hardwood floors. Staff is very helpful and...

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Helpful?
Thank paulnLA
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Paul, Thank you! It is a pleasure for us to read your experience at our Hotel, we are very satisfied by the fact that have enjoyed our service and facilities during your visit in our Hotel. I thank you very much the same positive feedback that I will share with each member of my team. We look forward with...

Baden
Reviewed 1 week ago via mobile

Hotel was very clean. Staff were helpful and friendly. Great breakfast variety and options. Gym was a little small but sufficient, never too busy, needs a bench or 2 for free weights. Enjoyed my stay, did I mention the breakfast?

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Helpful?
1Thank Dermot H
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Mr. Dermont, I really appreciate the time taken in detail your experience in NH Collection Mexico City Reforma, for us is very important to know the experience of our guests. Our commitment is always to offer an unforgettable experience to each of our you, I thank very much the same positive feedback that I will share with each member...

Reviewed 3 weeks ago via mobile

I've been here in 2017/02. The hotel is modern and clean. Pros: clean, location, modern and good Internet. Cons: Elevators... the hotel is huge and has only three Elevators, as a result, always is necessary to spend a while waiting for one. In additional, hotel staff also use the elevator and locked in the floors when are delivering foods. Breakfast...

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Helpful?
Thank Marco Túlio M
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Marco, I would like to thank you for the time you took to write to us about your recent experience at NH Collection Mexico City Reforma I do value your feedback. Every detail described will be considered to improve our service and perfomance, our mail goal is to provide an excellence experience to each our guest during the time...

Nottingham, United Kingdom
Reviewed 3 weeks ago

A great hotel in Mexico City Rooms comfortable, well designed, and clean Extremely good buffet breakfast offering an interesting selection of items to choose from and eggs (+ other items) cooked to order

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Helpful?
Thank Stephen R
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Stephen, I would like to thank you for the time you took to write to us about your recent experience at NH Collection Mexico City Reforma I do value your comments. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again,...

Boca Raton, Florida
Reviewed 3 weeks ago

I booked my stay at NH collection due to the reviews I read at TripAdvisor. Unfortunately, I did not have a good impression. When I arrived, I had to bring my own luggage from the taxi to the lobby. There was no help around. While I was checking, two porters came out of some place behind the front desk. Both...

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Helpful?
Thank javier200
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Javier, I would like to thank you for the time you took to review your recent experience at NH Collection Mexico City Reforma we welcome your feedback and value the assessment of our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest in especially...

Miami, Florida
Reviewed 4 weeks ago

NH Collection Reforma is a unique place with friendly staff doing their best to make you feel like home. It's was not my first time at the hotel and some of the staff know me by name. This was a more personal stay with some emotional part do to the matter of the trip. One of the staff ask me...

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Helpful?
Thank Alex J
Fernando R, Director General at NH Collection Mexico City Reforma, responded to this review

Dear Alex, I would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in NH Collection Mexico City Reforma. I value immensely your comments as the only way to improve our services and to align with the guests needs. Our main goal is to provide you with an...

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Staying in Reforma / Zona Rosa

Neighborhood Profile
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars, boutiques and bistros, Zona Rosa is perfect for those looking to have a great time to socialize, have fun and be part of the great LGBT community in Mexico City. Day or night, it’s possible to spend the entire time exploring, drinking, dancing and shopping while being amazed by its classic yet eclectic European style. Reforma’s luxury hotels and world renowned sculptures such as El Ángel de la Independencia give Paseo de la Reforma a wonderful atmosphere along the corridor, a beautiful place for a long and romantic walk.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
NH Collection Mexico City Reforma is ideally situated in the heart of Mexico City in a convenient location for visiting the city's financial, commercial and tourist areas. The main avenues Paseo de la Reforma and Avenida Insurgentes are just steps away, as is the National Museum of Anthropology and History and the main shopping centers. ... more   less 

Additional Information about NH Collection Mexico City Reforma

Address: Calle Liverpool 155 | Zona Rosa, Mexico City 06600, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Price Range: $97 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Mexico City Reforma 4*
Number of rooms: 306
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline and Jetsetter so you can book your NH Collection Mexico City Reforma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Nh Mexico City Hotel Mexico City
Nh Hotels Mexico City
Nh Hotel Mexico City
NH Collection Mexico City Reforma
Hotel Style:
#20 Luxury Hotel in Mexico City
#38 Business Hotel in Mexico City
#42 Family Hotel in Mexico City
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Questions & Answers

Here's what travelers have asked, with answers from NH Collection Mexico City Reforma staff and other travelers.
5 questions
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over a year ago

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Questions? Get answers from NH Collection Mexico City Reforma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a high floor for views of the Angel of Independance”
 of 5 bubbles carolinebug, 1 week ago | Read review
“Ask specifically for a quieter room”
 of 5 bubbles stephen6789, 1 week ago | Read review
“I would get a high floor due to street noise, although can't promise this will help”
 of 5 bubbles artappraiser, Feb 14, 2017 | Read review
“wonderful city views and extremely huge rooms with comfy bed. All wonderful.”
 of 5 bubbles scottdjakub80, Feb 7, 2017 | Read review
“we had a room with two double beds, very comfortable”
 of 5 bubbles 866kerryp, Jan 11, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question