Paseo De La Reforma #500 Colonia Juárez, Mexico City 06600 Mexico
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 09/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Seasons Hotel Mexico City
Updated 09/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#37 of 459 hotels in Mexico City
Location
4.7
Cleanliness
4.8
Service
4.7
Value
4.3
A relaxing retreat in the heart of bustling Paseo de la Reforma. **For guests traveling to countries requiring antigen or PCR testing, our concierge team will help facilitate testing onsite through a third party. Additional fees will apply.**
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Patio
Babysitting
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Facial treatments
Full body massage
Makeup services
Manicure
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun terrace
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Family
Languages Spoken
English, French, Spanish, German and 1 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
90Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
Contact
Paseo De La Reforma #500 Colonia Juárez, Mexico City 06600 Mexico
Name/address in local language
Getting there
SevillaMexico City Metro6 min
ChapultepecMexico City Metro6 min
Rental CarsSee rental cars from $13/day
2063Reviews32Q+A100Room tips
Reviews
Traveler rating
- 1,528
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- 124
- 49
- 47
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Popular mentions
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Most Recent
We had a wonderful stay. The hotel is beautiful and the room is superb: clean and very comfortable. Loved the whole smell of the hotel. Service was perfect and the restaurants were great- delicious food. Overall, a perfect hotel and we will definitely be back.
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Review collected in partnership with Four Seasons
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
We arrived after 23:00 due to a 2 hour delay at immigration, exhausted after a long flight, requested a quiet room of which we were advised it would be, but were lead to a room over the noisy courtyard bar. Having asked to move, and chased 30 minutes later we were finally offered an inferior room, no apology or offer to find a room inline with our booking the next day. I repeatedly had to ask the front desk to remove items charged to my room bill as well as questioning a £50 extra airport transfer charge and was advised it was a tip! (I had tipped already with cash) when I suggested that would not be the case, I was eventually told I had been charged a waiting surcharge. My biggest disappointment is having stayed in many FS over a number of years, there is no recognition for loyalty, in fact having answered the emailed survey ten days ago no one has been in touch. With many hotel brands vying for customers I will not be using FS again.…
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Date of stay: May 2022Trip type: Traveled as a couple
Helpful
5 days at the Four Seasons Mexico City...this place used to be amazing. It is no longer the case. Blame covid, Who knows. Point is nothing works as it should at this hotel. Bathrooms and decor generally outdated. Service is sub par all around from the bar called 50 Mils - think Pringles chips with your drinks and room temperature oysters on the half shell to your food simply never arriving at the famed Sunday brunch which ruined Mothers day as well...( even if you comped the bill I left without being fed! ) You would expect a hell of a lot better experience for 700USD plus per night. We will stay at the St Regis next time!
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Date of stay: May 2022Trip type: Traveled with family
Helpful
Response from Tulio Hochkoeppler, General Manager at Four Seasons Hotel Mexico City
Responded 4 weeks ago
Dear Noush, Allow me to express my most sincere apologies for the poor experiences during your past stay at our Hotel. These experiences are not indicative of what Four Seasons is about, and I would love to have the opportunity to address all these inconveniences personally. Please feel free to reach out to me directly at tulio.hochkoeppler@fourseasons.com Warm regards,
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My husband and I stayed at the Mexico City Four Seasons. We did not have a good stay: they put us in a room instead of a suite, there was a convention the next day and when they arrived thy jacked up the cost of our room without telling us! Is it our fault that they over-booked?! The included breakfast buffet was cold, and, not the fault of the Four Seasons, the weather sucked! On our second day it rained like bullets! When we got home though, my husband got a survey request from the Four Seasons asking about our stay. He let them have it. The next business day, he got an email from the manager thanking him for his review, profusely apologizing, and in the interest of good will and customer retention, comp'd the entire room charge of our stay, just shy of $4000.00 US. That renewed our faith in the Four Seasons. So remember people: if something is not right, say something! And Kudos to the Four Seasons for being so good, professional, paying or attention, and caring.…
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Date of stay: April 2022
Rooms
Cleanliness
Service
Room Tip: I can't say for sure. We had a patio that was about 4 inches wide, a.k.a. just for show adn...
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Helpful
Response from Tulio Hochkoeppler, General Manager at Four Seasons Hotel Mexico City
Responded 4 weeks ago
Dear Minasu24880x, Thank you for writing us directly and sharing your comments and hope that you will return in the near future. You have my work email and please do not hesitate to reach out. Warm regards,
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The staff is very helpful and expert in their areas. I worked in advance with the Concierge Desk for airport pick-up and drop-off and their support was immediate by email throughout the process; check-in was conducted in a few minutes by the Front Desk staff; and when I needed extra boxed water Housekeeping was at my door in minutes as well. And, when I spoke with the Concierge Desk re: my COVID testing needs, Agnes Ignacio introduced herself, confirmed my airport drop-off, and walked me thru the hotel's testing process - she was so friendly and professional that I was immediately at-ease, and most importantly, when I was confused regarding a billing issue she jumped in to help clarify the issue which turned out to be something with my credit card company and not with the Four Seasons. I highly recommend a stay for business or pleasure at this property!…
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Date of stay: April 2022Trip type: Traveled on business
Location
Service
Sleep Quality
Helpful
Response from Tulio Hochkoeppler, Director General at Four Seasons Hotel Mexico City
Responded May 10, 2022
Dear Becky, Thank you very much for your time writing such an exceptional review about your stay at Four Seasons Mexico City. We are always happy to hear from our guests and delighted to learn that you enjoyed your stay with us. I am glad that you also enjoyed our staff and service which made your stay unique. We look forward to welcoming you back soon. Best wishes,
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There was a party going on well past midnight. Hard to get asleep even after a long trip and long day. Not serious from a Four Seasons hotel. They should respect customers looking to rest. It is a shame because the hotel is top class otherwise
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Review collected in partnership with Four Seasons
Date of stay: April 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Tulio Hochkoeppler, General Manager at Four Seasons Hotel Mexico City
Responded 4 weeks ago
Thank you for writing us Jaime202204, and we apologize that an event took place that caused noise to affect your experience. We do hope you will give us another opportunity the next time you travel to Mexico City, and please reach out to me directly so we can ensure you a stay you have gotten to know with Four Seasons. My personal work email is tulio.hochkoeppler@fourseasons.com and look forward to hearing from you. Warm regards,
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Best hotel I’ve stayed in for years. Amazing Superior King room with loads of space and a sumptuous bed. Seamless service across the whole hotel. Would recommend every corner. Nowhere else to stay in Mex City. The breakfast is insane, drinks bar is cool and classy with great Mezcal cocktails, and the the app to chat and order/communicate with the hotel is ahead of anywhere else I’ve stayed.
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Date of stay: April 2022Trip type: Traveled solo
Helpful
Response from Tulio Hochkoeppler, Director General at Four Seasons Hotel Mexico City
Responded May 10, 2022
Dear Jimmy, Thank you very much for your time writing such an exceptional review about your stay at Four Seasons Mexico City. We are always happy to hear from our guests and delighted to learn that you enjoyed your stay with us. I am glad that you also enjoyed our service, food, cocktails, and overall space which made your stay unique. We look forward to welcoming you back soon. Best wishes,
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The staff were lovely as were the public areas of the hotel, but the bedrooms could benefit from modernistation. The decor is tired, dated and dull. The bubbles bar was fantastic and great for breakfast as well as afternoon cakes.
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Date of stay: March 2022
Helpful
Response from Tulio Hochkoeppler, Director General at Four Seasons Hotel Mexico City
Responded May 10, 2022
Dear Maria, Thanks for your visit. We appreciate your feedback!
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As someone who grew up in CDMX, I never stayed in the Four Seasons until now that I came back for work and stayed 7 nights. This is what a hotel bor business travel looks like! Big work table in the room, decent internet (could always be faster :) ), good breakfast buffet, great concierge for reservations.
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Review collected in partnership with Four Seasons
Date of stay: April 2022Trip type: Traveled on business
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Tulio Hochkoeppler, Director General at Four Seasons Hotel Mexico City
Responded May 10, 2022
Dear Eric, It is great to hear that you had a first-class stay with us! Thank you for taking the time to review our hotel. We hope you will come back and visit us soon! Warm Regards,
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We visited Mexico City for the first time this month and had the BEST experience. Not only is the City immaculate and the food incredible, the people make it even more amazing. The Four Seasons was part of what made our experience so wonderful. The entire team was so welcoming, but Caleb and Alonso in particular spoiled us every time they saw us. After a week, they felt like family. Thank you to the Four Seasons for such a wonderful stay. We highly recommend this hotel for great service, food, hospitality and lication.
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Date of stay: March 2022Trip type: Traveled as a couple
Helpful
Response from Tulio Hochkoeppler, Director General at Four Seasons Hotel Mexico City
Responded Apr 17, 2022
Dear Nelliedv, Thank you very much for your time writing such an exceptional review about your stay at Four Seasons Mexico City. We are always happy to hear from our guests and delighted to learn that you enjoyed your stay with us. I am glad that you also enjoyed the service, food, hospitality, and location which made your stay unique. We look forward to welcoming you back soon. Best regards,
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PRICE RANGE
$551 - $900 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four seasons mexico city hotel mexico city, 4 seasons mexico city, mexico city four seasons
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityJuarez / Reforma / Zona Rosa / Cuauhtémoc District
NUMBER OF ROOMS
240
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Claim Your Listing Frequently Asked Questions about Four Seasons Hotel Mexico City
Which popular attractions are close to Four Seasons Hotel Mexico City?
Nearby attractions include Monumento a la Independencia (0.2 miles), El Caballito (0.2 miles), and Sabra Dios (0.3 miles).
What are some of the property amenities at Four Seasons Hotel Mexico City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Four Seasons Hotel Mexico City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Seasons Hotel Mexico City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Seasons Hotel Mexico City?
Yes, parking is available to guests.
What are some restaurants close to Four Seasons Hotel Mexico City?
Conveniently located restaurants include Los Panchos Anzures, Restaurante Diana - The St. Regis Mexico City, and Quebracho Hamburgo.
Are there opportunities to exercise at Four Seasons Hotel Mexico City?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Four Seasons Hotel Mexico City have airport transportation?
Yes, Four Seasons Hotel Mexico City offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Seasons Hotel Mexico City?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Seasons Hotel Mexico City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Four Seasons Hotel Mexico City?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.