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Walkable to stores and restaurants. Staff was very thoughtful and attentive. No pool tho, which is why it was only 4 stars.
VERY CLEAN! Comfortable and conveniently set up rooms. Would stay here again for business. 👍🏻
I have stayed at this property twice, both times for work. It’s a well-run hotel with big rooms, good Wi-Fi, a nice breakfast buffet and 24 hour fitness center. The staff speaks great English and are really helpful. The only sightseeing options nearby is Coyoacan...More
It seems all the staff in this hotel is more interested by their interactions in between them, than actually help guests.
Check-in counter was rude and did not make any effort (not even smile, not even keep the luggage). Very disappointing, the Uber driver was...More
Thank Christophe N
Response from IHGService, Guest Relations Manager at Holiday Inn Mexico City - Plaza UniversidadResponded February 8, 2018
Hi Christophe N,
Thank you for your stay and for leaving a review. Our goal has always been to provide our guests with the best hospitality service and I regret to read about the disappointments you had with the customer service received from our hotel...More
Great room, wonderful beds and linens (although the duvet is a pretend duvet - it's just two sheets folded in such a way that it always comes undone and tangled), great pillows. Good solid towels, but not enough towels. Only one wash cloth at the...More
2 Thank Writer/Director
Response from IHGService, Guest Relations Manager at Holiday Inn Mexico City - Plaza UniversidadResponded November 29, 2017
Thank you for your recent stay with us, and for taking the time to post your feedback. While I appreciate your wonderful remarks regarding the room and our comfortable amenities, it is regrettable that your experience with our property has been less than...More
I have been in several Holliday Inn, they are good. But in this case I felt some lack of attention to details. Coffee machine didn’t work, minimalistic number of towels in the bathroom, hard to find in room menu ... it just didn’t feel alright....More
Response from IHGService, Guest Relations Manager at Holiday Inn Mexico City - Plaza UniversidadResponded November 7, 2017
Your stay with us is much appreciated and your thoughts are valuable. I am happy to read the location of the hotel worked well for your travel needs. However, I regret to know that the functionality of the coffee machine and room menu...More