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The St. Regis Mexico City

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Avenida Paseo de La Reforma 439 Colonia Cuauhtemoc, Mexico City 06500 Mexico
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Traveler (671)
Room & Suite (257)
Dining (150)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The St. Regis Mexico City
Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 415 hotels in Mexico City
Location
Cleanliness
Service
Value
Travelers' Choice
The St. Regis Mexico City is located at Paseo de la Reforma, a key financial and business district as well as a center for social life in the Mexican capital. The hotel in Mexico City enjoys a strategic location in front of the Glorieta de la Diana Cazadora, a meeting point between the Bosque de Chapultepec museums, Polanco business district and the Centro Histórico. The airport is a mere 45 minutes away.
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Full view
Property amenities
Valet parking
Free internet
Fitness / spa locker rooms
Coffee shop
Bicycle rental
Children Activities (Kid / Family Friendly)
Car hire
Conference facilities
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Housekeeping
Room service
Minibar
Flatscreen TV
On-demand movies
Safe
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Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Family
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
121Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
1,233Reviews32Q+A100Room tips
Traveler rating
  • 975
  • 170
  • 45
  • 23
  • 20
Time of year
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Popular mentions
Jack S wrote a review Jan 20
Panama City, Panama15 contributions4 helpful votes
My family stayed 2 nights in CDMX before going to Los Cabos. After looking at several hotel options, I decided to go with St. Regis. It turned out to be the highlight of our trip. Although the restaurants were closed, they delivered the breakfasts to the rooms in crisp white linen tablecloths, utensils packed in plastic bags, hand sanitizers, everything clean and top quality. We felt like royalty there. The location is excellent, the beds very comfortable and the staff is well trained. Well-appointed rooms with high-quality amenities. Ask for a high floor to get better views.
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Date of stay: January 2021
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Response from Melissa Aladro, Otro at The St. Regis Mexico City
Responded 1 week ago
Dear Jack S, Thank you for taking the time to write this wonderful review. We are really glad to hear that your expectations were exceeded. To offer a service of excellence with the high standards of a St. Regis, we work really hard aiming to constantly pursue excellence and elevate the senses of all our distinguished guests. We are happy to hear that your experience our private dining service and that everything was perfect. Your experience shows the exceptional and exemplary kind of service we want to offer every day. We will be glad to welcome you and your family again with open arms, when your travel brings you back to our beautiful Mexico City.
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A.g. G wrote a review Jan 4
2 contributions
I had the absolute best five-night visit. This hotel knows how to deliver a luxury experience. From the moment I arrived, I was greeted by a doorman and security who helped with my luggage. The front desk agents were very kind and professional. They sanitized my passport and room keys before giving them to me. The hotel provided housekeeping if I organized a time in advance. I dined in the restaurant twice but the atmosphere was a little too formal for me so I settled for room service for the majority of my visit. The room service menu was delicious. The only downside was the fitness center was never available due to the limited amount of people the hotel could allow each day. Other than that, it was a fantastic visit.
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Date of stay: November 2020
Value
Service
Sleep Quality
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Response from Melissa Aladro, Otro at The St. Regis Mexico City
Responded 1 week ago
Dear Guide374479, Thank you for taking the time to share your last experience at The St. Regis Mexico City. We are extremely glad to hear that everything was above your expectation; that our exclusive service, our wonderful staff and food created such a good impression on you. We are looking forward to welcome you back again in a near future with open arms.
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nishan22_77 wrote a review Jan 4
New York City, New York92 contributions98 helpful votes
The St. Regis Mexico is an excellent, well run property. The Hotel is located on Avenida Paseo de La Reforma, in the business district, but still close to restaurants and bars. We were unfortunately in Mexico City at a very trying time when all restaurants, bars and non-essential services were shut down. Accordingly, all of the hotel's restaurants and bars were closed, as were the gym and indoor swimming pool. However, the hotel staff and butlers were extremely helpful and accommodating. Offering to set up meals in private outdoor spaces, set up wonderful dining in the rooms, etc. The rooms are very well appointed with electronic controls throughout. If there is one gripe, I would say that the bathrooms do show some age and I didn't care for the shower / tub combo layout. One of our rooms had a strong musty smell from the bathroom because it's closed off and there is no exhaust there. However, that was really a small complaint for an otherwise extremely well run property. Would definitely return in less trying times.
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Date of stay: December 2020
Value
Rooms
Service
Room Tip: Higher floors are more quiet
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1 Helpful vote
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Response from Melissa Aladro, Otro at The St. Regis Mexico City
Responded 1 week ago
Dear nishan22_77, Thank you for taking the time to write about your last experience at The St. Regis Mexico City. We always try our best to offer a service of excellence with the high standards of a St. Regis and we work hard aiming to constantly pursue excellence of all our distinguished guests; your comments are very helpfull to continue improving our services. We are concerned about the maintenance needed in your room, your comments have been transmited to our Engineering Director. All The St. Regis Mexico City associates will be glad to welcome you again with open arms, when your travel brings you back to our beautiful Mexico City.
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CBD4 wrote a review Dec 2020
Dallas, TX8 contributions1 helpful vote
Phenomenal.  We just checked out and I'm already planning my return trip to this exceptional property.   We stayed over the Christmas holiday 2020, during an obviously trying time for the hotel industry.  And frankly, I would have been understanding if the experience had been a little sub-par as a result.   But the team at the St. Regis, led by the fantastic Sr. Olivares, didn't miss a beat: the service and accommodations were top-notch in every regard.  Every staff member was attentive, warm, and friendly, and we always felt that our happiness was genuinely their top priority.  They made us feel like family, and as a result, we had one of our most wonderful Christmas holidays ever. Thank you to every single one of the staff members.  We look forward to seeing you all again very soon.
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Date of stay: December 2020Trip type: Traveled as a couple
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Response from Melissa Aladro, Otro at The St. Regis Mexico City
Responded 1 week ago
Dear CBD4, Thank you for taking the time to write this wonderful review. It is always a pleasure receiving detailed comments about our guests’ experiences in the Hotel. We pursue excellence in every aspect of our service and our staff is really prepared to create unique and detailed experiences from the moment you arrive until your depart, we are very proud of our team, specially Mr. Olivares who showed our extraordinary service. We want to thank you again for choosing The St. Regis Mexico City and we will be glad to welcome you back again with open arms on your next trip to Mexico City.
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FM27 wrote a review Dec 2020
1 contribution
It was extremely hard to speak to a manger or someone in charge. Front desk required 10 plus questions just to get me to someone. Which actually led to not getting a hold of anyone. I think his name was rey or something close to that. I was planning on coming to this location but that has change. Basura.
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Date of stay: December 2020Trip type: Traveled on business
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Response from Paulina Feltrin, Otro at The St. Regis Mexico City
Responded Dec 17, 2020
Dear Mr. fernandomF9190WC, Thank you for taking the time to write a review about your interest on our hotel and the bad experience you had with our Front Desk agents. Our goal is to offer a bespoke service personalizing the experience which might be the reason of so many questions, however we should have been more empathic and responsive. We will appreciate the opportunity to serve you, if you can please email us at Horacio.olivares@stregis.com Cordially
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Previous
PRICE RANGE
$330 - $1,165 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the st. regis mexico city hotel mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityCuauhtemoc / Cuauhtémoc District
NUMBER OF ROOMS
189
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Frequently Asked Questions about The St. Regis Mexico City
Which popular attractions are close to The St. Regis Mexico City?
Nearby attractions include INTRO Latino (0.2 miles), Casa de Arte, Cinemex (0.2 miles), and AGO Projects (0.2 miles).
What are some of the property amenities at The St. Regis Mexico City?
Some of the more popular amenities offered include an on-site restaurant, room service, and meeting rooms.
Which room amenities are available at The St. Regis Mexico City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The St. Regis Mexico City?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The St. Regis Mexico City?
Yes, valet parking is available to guests.
What are some restaurants close to The St. Regis Mexico City?
Conveniently located restaurants include Almara, Quebracho Lerma, and Restaurante Diana - The St. Regis Mexico City.
Are there opportunities to exercise at The St. Regis Mexico City?
Yes, guests have access to locker rooms available in the fitness center during their stay.
Are any cleaning services offered at The St. Regis Mexico City?
Yes, dry cleaning and laundry service are offered to guests.
Does The St. Regis Mexico City offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The St. Regis Mexico City?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The St. Regis Mexico City?
Many travelers enjoy visiting Historic Center (Centro Historico) (2.1 miles), National Palace (Palacio Nacional) (2.7 miles), and Metropolitan Cathedral (Catedral Metropolitana) (2.3 miles).