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The St. Regis Mexico City

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The St. Regis Mexico City
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875 Reviews from our TripAdvisor Community

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Showing 576: English reviews
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San Francisco
Reviewed 4 days ago NEW

This place is centrally located on the Paseo de la Reforma and caters to more business travelers. The service was outstanding with a many amenities, although some like the spa were not included in the room price. Concierge service was good and attentive. There are a lot of places to shop (malls) nearby but it is mainly a business area....

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Helpful?
Thank SSSteph
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear SSSteph, We are pleased to know our service exceed your expectations, we are proud of having the best address in Mexico City and as part of our brand's legacy, our unparalleled amenities like the butler service really allow our distinguished guests to experience the quintessential experience that has been part of our legacy since more than a century ago....

Schilde
Reviewed 6 days ago NEWvia mobile

My wife and I stayed at the St Regis Mexico City. We have stayed there numerous times before. We have had many unpleasant/uncomfortable stays previously in this hotel, however this time was much better. We had a small suite that was well appointed, butler service and in general good service all around. Finally we had a good stay at this...

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Helpful?
Thank BlueSkyBelgium
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear Gary N, We are pleased to see that your last stay in our hotel was a good one and our service did meet your expectations, I have shared your comments with our managing staff during our daily briefing. We are looking forward to welcome you back in our property during your next trip to our beautiful city,

Nutley, New Jersey
Reviewed 1 week ago via mobile

Don't go anywhere else in Mexico City. The staff is amazing, rooms are a little worn but still beautiful and well maintained. Nothing in Mexico is perfect - but this is the closet you will get. If you are debating between this and the four seasons, there is no competition, YOU GO TO ST.REGIS. Jimena was so amazing and she...

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Helpful?
Thank kgianaris
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear kgianaris, Thank you for taking some time to share your comments with us. We are very happy to see that you enjoyed your stay with us, the unparalleled service of our staff and their impeccable service is one of the many things that makes ourselves proud. I have shared your comments with our managing team during our daily briefing,...

Wellington
Reviewed 2 weeks ago

From booking to departure the hotel offered excellent service and concierge assistance. It's located right where you want to be on La Reforma and all rooms I imagine would have great city views. On Friday night it was a tad noisy on the roundabout but they left ear plugs bedside. We enjoyed the gym and pool and the deck for...

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Helpful?
Thank bedheadwlg
Roman A, Director General at The St. Regis Mexico City, responded to this review

Dear bedheadwlg, We are pleased to see that you enjoyed your stay at our property, we are focused on providing the best experience to our guests from beginning to end and I am pleased to see our team excelled in providing such experience to you. One of the key aspects of our brand is the location of our properties, being...

Washington DC, District of Columbia
Reviewed 3 weeks ago

Champagne elegantly chilled on the counter, which is nicely served to welcome the St. Regis guest. That seemingly simple detail is what set the tone for what was to become a perfect stay in D.F. Our room was spacious, meticulously clean, and decorated in warm and inviting detail with a lounge chair that invited us to relax and read over...

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Helpful?
Thank Luis R
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear Luis R Thank you for sharing your great comments with us, I am pleased to know that you enjoyed your stay in our hotel. We proud ourselves of having one of the most beautiful hotels in the city, however, the real secret relies on the heart of our staff, a great team that works to provide our distinguished guests...

Jersey City, New Jersey
Reviewed 3 weeks ago

I came here with family and can truly say that every minute of time I had in the St Regis Mexico City was exquisite. From the complimentary check in champagne to the extremely friendly concierge, the quality of service at this hotel was second to none. The hotel also had a decent amount of food offerings and in particular I...

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Helpful?
Thank davidojs
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear davidojs, We are very happy to read your comments, our main goal is to offer a superb experience to our distinguished guests and we make it possible with the subtle attention to detail from our exceptional team. I am pleased to see that you enjoyed our bar, did you had the chance to try our signature drink, The Sangrita...

Reviewed 4 weeks ago via mobile

I have stayed in many hotels around the world.. But I was completely moved by the exceptional service St.regis offered. Our 3 days stay was truly memorable one. I liked the idea of a Butler for each floor to elevate the service levels. One of my cotraveller had severe cold and wanted to try turmeric powder with hot water and...

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Thank srskavi
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear srskavi, We are very happy to see that your stay with us was a memorable one. The butler service is one of the signature traditions that only a St. Regis can offer, however, the exceptional service is a signature of our amazing butler team. We hope to welcome you back again at our hotel, did you had the chance...

London
Reviewed 4 weeks ago

We were in Mexico City for two nights mid December 2016 and enjoyed staying at the St Regis. Excellent in everyway. Reasonably positioned in the City.Only opened a few years ago, modern,clean and well maintained. Staff excellent and a first rate dining room. Recommended, would be very pleased to return to this hotel.

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Helpful?
Thank Terumah
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear Terumah, We are pleased to see that you enjoyed staying with us during December. We are happy to know that all of our facilities met your expectations, and I proudly announce you that we are working every day to offer the best experiences for our distinguished guests. I am not sure if you had the chance to visit the...

Irvine
Reviewed 4 weeks ago

I am fortunate as I have travelled the world and have stayed at some amazing places. We used SPG points to stay at this property and we were beyond happy we did. Never have we received such extraordinary service. We LOVED our butler..nothing was too much. We were all, including my 10 and 13 year old treated with utmost respect....

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Thank Desiree K
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear Desiree K, We are very happy you enjoyed your stay at our property, we are very proud of our team of professionals, who are always working on providing the best service that only a St. Regis can offer. I am very happy that our staff went beyond to make you and your family feel like home, especially our most...

Hong Kong
Reviewed 5 weeks ago via mobile

I usually procrastinate in writing review after a stay. Maybe I'm lucky, that all hotels I stayed met my expectation and I didn't have the urge to write a review immediately afterward. But not this time. The stay itself was really good, but unfortunately, marred by the very last service provided by this hotel. The hotel provides the signature St...

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2Thank TripMember06092015
Roman A, Gerente at The St. Regis Mexico City, responded to this review

Dear TripMember06092015, Thank you so much for your comment, we are happy that you liked our hotel, we are investigating about the slow service you perceived from our concierge team and will make corrective actions. Our main concern is the issue you mention regarding the hotel-airport ride, at The St. Regis Mexico City we have a fleet of 45 limousine...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The St. Regis Mexico City is located at Paseo de la Reforma, a key financial and business district as well as a center for social life in the Mexican capital. The hotel enjoys a strategic location in front of the Glorieta de la Diana Cazadora, a meeting point between the Bosque de Chapultepec museums, Polanco business district and the Centro Histórico. The airport is a mere 45 minutes away. ... more   less 

Additional Information about The St. Regis Mexico City

Address: Avenida Paseo de La Reforma 439 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $309 - $718 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Mexico City 5*
Number of rooms: 189
Reservation Options:
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Also Known As:
The St. Regis Mexico City Hotel Mexico City
Hotel Style:
#1 Spa Hotel in Mexico City
#2 Business Hotel in Mexico City
#3 Luxury Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#5 Family Hotel in Mexico City
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Questions & Answers

Here's what travelers have asked, with answers from The St. Regis Mexico City staff and other travelers.
12 questions
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Questions? Get answers from The St. Regis Mexico City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If it's a week day and you're a light sleeper ask to not overlook the roundabout.”
 of 5 bubbles bedheadwlg, 2 weeks ago | Read review
“Prefer an upper floor with view facing towards Avenue La Reforma”
 of 5 bubbles Terumah, 4 weeks ago | Read review
“Rooms are HUGE...they are all fabulous”
 of 5 bubbles DesireeK97, 4 weeks ago | Read review
“We were in room 911, a junior suite. Very nice.”
 of 5 bubbles Boggio, Jan 4, 2017 | Read review
“away from the main road and junction (Reforma)”
 of 5 bubbles stuartmB8057UB, Dec 31, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question