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Mexico City Marriott Reforma Hotel

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Avenida Paseo de La Reforma 276 Col Juarez, Mexico City 06600 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (552)
360
Panoramas (39)
Room & Suite (235)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mexico City Marriott Reforma Hotel
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 415 hotels in Mexico City
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Mexico City Marriott Reforma Hotel offers the utmost in luxury, convenience and innovation, ideal for business travels and weekend getaways. Our hotel in Mexico City offers quick access to Reforma Avenue, the United States Embassy, the Angel of Independence, the National Museum of Anthropology and Chapultepec Forest, among many others. Our hotel features newly renovated guest rooms' carpet and bedding, spacious marble bathrooms, LCD TVs, safes, high-speed Internet, large desks, ergonomic chairs and soundproof windows. Savor expertly crafted cocktails at our on-site restaurants, or enjoy a brisk workout at our modern fitness center with spa services or atrium lap pool with retractable roof. Our Mexico City hotel also features 13,000 square feet of stylish event space, including an auditorium with a capacity of up to 500 guests, perfect for weddings and conferences. Make your upcoming trip absolutely unforgettable. Book a stay at Mexico City Marriott Reforma Hotel today!
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Room & Suite (235)235
Full view
Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Banquet room
Wifi
Paid wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Salon
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
207Restaurantswithin 0.3 miles
28Attractionswithin 0.3 miles
1,985Reviews17Q+A100Room tips
Traveler rating
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  • 143
  • 61
  • 81
Time of year
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Popular mentions
TravelTheWorld507 wrote a review Dec 2020
Houston, Texas36 contributions6 helpful votes
First off I will say the hotel is well located located, its pretty good in terms of rooms, breakfast, staff is helpful, hotel and rooms are clean. MAKE SURE YOU GET YOU BILL AT CHECK OUT! I made the mistake of not looking at it and then got home and was charged over $100usd more than the price i booked. I asked for the bill at check out and they were like "oh we will send it to you". Well of course I never got that bill and called marriott then it got to this hotel. Long story short they charged me for an "extra person" and then breakfast for this "extra person". I accepted their "mistake" and they agreed to refund me. Well then I get my refund and its about $30 less than it should be. I called them on it as they quoted an inflated exchange rate (even though I booked through marriott.com in USD?!). Basically told me to pound sand. Its pretty sad that a hotel branded as a worldwide company would swindle their customers in a time of turmoil like this. So basically what turned in to a really good deal (I go to Mexico City fairly often so saw the price and jumped on it), turned into a major hassle. I'm not sure where this screw up happened but just be aware so the same doesn't happen to you. This will be my last time staying at this hotel. There are other hotels in Mexico City that are just as good, if not better and cheaper. I only stayed here because it was a Marriott property. I'm gold, which apparently means nothing here (no upgrade even though the property is practically empty, but thats fine). I'm giving 2 stars because I am upset at the way this was handled. The property itself is fine, but I still wouldn't stay here again after going through this.
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Date of stay: November 2020
Value
Location
Service
Trip type: Traveled on business
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Response from César Alvarado, General Manager at Mexico City Marriott Reforma Hotel
Responded Dec 15, 2020
Dear TravelTheWorld1507: Thank you very much for taking the time to give us your valuable feedback. We are really sorry for the situations you have kindly shared with us, we deeply apologize for this, our main commitment with all our guests is to offer the service they deserve and be their home away from home. Our managers involved have knowledge of all the information in regard your case and reviewing our records your reimbursement has been processed for the correct amount. We would love to have the opportunity to host you again in the near future and change the image you keep from out hotel, please feel free to contact us prior your arrival, we would like to have an special attention with you. Cordially, Front Office Manager Lic. Mireya Padilla
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Cesar Resendiz wrote a review Dec 2020
Aguascalientes, Mexico1 contribution
I was in Mexico city for business trip, and all the staff were great specially Susana Melendez who works in the night shift. she commits to give you the best options and tools so you can be prepared. the attitude is incredible and the customer service is amazing. That is why I recommended 100% in your next trip to Mexico City stay in Marriott and if you encounter any difficulty or issue reach Susana, she will find out the best way.
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Date of stay: November 2020
Value
Rooms
Service
Trip type: Traveled on business
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Response from César Alvarado, General Manager at Mexico City Marriott Reforma Hotel
Responded Dec 16, 2020
Dear Cesar_Res: We are very grateful for the time you took, sharing with us your comments. For the Mexico City Marriott Reforma team it is highly important to exceed our guests´ needs. Special thank you for letting us know that our staff was attentive during your stay. It is nice to know that the service deserved your approval. We will be honored to be your hosts again and look forward to your prompt return to Mexico City. Cordially Lic. César Alvarado General Director
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Mark B. wrote a review Nov 2020
Washington DC, District of Columbia35 contributions
Currently in Mexico City on a long-term business assignment and could not be more pleased with the friendliness and first-class service of the entire hotel staff, starting each morning with restaurant captain, Eduardo Barrera, server Thalia Estrada, warmly welcoming me with a smile and full breakfast of choice! The central city location is ideal, rooms well appointed with fast-speed Internet, and relaxing spa and pool a perfect way to end the day. Highly recommended for family visits and vacations, conferences, and on any visit to this beautiful capital. Gracias Hotel Reforma! Mark B
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Date of stay: November 2020
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Response from César Alvarado, General Manager at Mexico City Marriott Reforma Hotel
Responded Nov 26, 2020
Dear Mark B: It was a real pleasure to have you as our guest. Your comfort is our main goal and we feel happy to know that you enjoyed your stay with us. It is nice to know that you found our facilities and service to your liking and our staff deserved your approval. Your recommendation is a plus to us. Gracias! We really appreciate your preference and we are hoping to see you again on your next visit to Mexico City Marriott Reforma Sincerely. Lic. César Alvarado General Director
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jaybarak wrote a review Nov 2020
Valencia, Spain21 contributions21 helpful votes
I stay in a lot of Marriotts in different countries. The Reforma is an excellent value as it is of equal quality as the more expensive J.W., Design, and Autograph Collection Marriott Hotels. Many delightful staff, all are solicitous. Quality complimentary food, of course it has the usual excellent Marriott bed and cleanliness. It’s a smart choice for anyone needing to stay in the commercial district. If you pay more elsewhere you are wasting your money.
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Date of stay: November 2020Trip type: Traveled on business
1 Helpful vote
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Response from César Alvarado, General Manager at Mexico City Marriott Reforma Hotel
Responded Nov 26, 2020
Dear jaybarak: Thank you very much for sharing with us your valuable comments regarding our service, quality and location. The location of our hotel its proximity to downtown and Corporate Business Offices is an added value to our property. It is nice to hear that you had a chance to take advantage of it. It is important that our guests have a great experience and we are glad to learn that your visit was not the exception, thank you for choosing Mexico City Marriot Reforma. We invite you to come back to our property on your next visit to México City; it will be an honor to host you again!!! Sincerely. Lic. César Alvarado General Director
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Marise I wrote a review Nov 2020
Rio de janeiro21 contributions5 helpful votes
Although restrictions still applied related to the pandemics, we felt extremely safe and very welcome in the hotel. Specially during our breakfasts, the kindness and good service were exceptional. We thank David, Gabriel, Eduardo and all the others for giving us such a good and kind service. The hotel is very well located and we had a terrific time in CDMX!
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Date of stay: November 2020Trip type: Traveled with family
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Response from César Alvarado, General Manager at Mexico City Marriott Reforma Hotel
Responded Nov 26, 2020
Dear Marisel_11: It is a pleasure to know that you enjoyed your stay with us. For us it is very important to create memorable experiences, knowing that you will become loyal to the Marriott International Brand. We appreciate your recognition and nice comments on our breakfast and especially your praise on David, Gabriel and Eduardo. Thank you for giving us the opportunity to prove to you why Mexico City Marriott Reforma is your best hospitality option in the city and we hope to continue hosting you in the nearest future. Cordially Lic. César Alvarado General Director
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Previous
PRICE RANGE
$126 - $345 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityJuarez / Reforma / Zona Rosa / Cuauhtémoc District
NUMBER OF ROOMS
322
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Frequently Asked Questions about Mexico City Marriott Reforma Hotel
Which popular attractions are close to Mexico City Marriott Reforma Hotel?
Nearby attractions include Reforma 222 (0.2 miles), Zona Rosa (0.3 miles), and Ambarte (0.3 miles).
What are some of the property amenities at Mexico City Marriott Reforma Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Mexico City Marriott Reforma Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mexico City Marriott Reforma Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mexico City Marriott Reforma Hotel?
Yes, parking is available to guests.
What are some restaurants close to Mexico City Marriott Reforma Hotel?
Conveniently located restaurants include La Mansion Marriott Reforma Steakhouse, Condimento Restaurant, and Les Moustaches.
Are there opportunities to exercise at Mexico City Marriott Reforma Hotel?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Mexico City Marriott Reforma Hotel have an airport shuttle?
Yes, Mexico City Marriott Reforma Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mexico City Marriott Reforma Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mexico City Marriott Reforma Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Mexico City Marriott Reforma Hotel?
Many travelers enjoy visiting Historic Center (Centro Historico) (1.6 miles), National Palace (Palacio Nacional) (2.2 miles), and Metropolitan Cathedral (Catedral Metropolitana) (1.8 miles).