Boutique hotel located in a very safe, tourist-friendly neighborhood. Hotel staff were very helpful, courteous and professional. The manager, who we never saw, tried to blame and charge us for a defect in the bathroom, but otherwise, the staff were terrific. No ice machine, but there is an Oxxo at the end of the block. This is a perfect hotel for a first-time traveller to Mexico City.
This hotel is very budget friendly, however you notice where they cut corners. The hotel is very nice and it is clean. My only complaint is about the wifi. It was extremely slow and coming from the U.S., we don't have a cell provider in Mexico so we depend on wifi for certain things. The other complaint is the lack of channels on the television. The breakfast is fine. We only had it once. Overall, I would rate this hotel 3.5 stars out of 5. It wasn't amazing but it wasn't bad. Americans that don't have a good cell provider like AT&T beware of the wifi here.
BEDBUGS. I have traveled all throughout Mexico and the rest of the world and have never encountered them until now. I am very careful with my luggage, placing it away from any soft surfaces and I check the bed before I sleep. The next day, I noticed a huge bump on my right hip. I started noticing bumps on my neck. I assumed I was allergic to something. By the next morning, I was covered in bites. They were all over my face and body and my friend was also covered in them (see picture of my friend). I spent the night searching for bugs (zero sleep). Eventually, I found 2 bugs: 1 underneath me and 1 crawling on my pillow. I put them in a cup and took them to the front desk. They asked if we wanted to switch rooms. Um... yes. They moved us but did not compensate us at all for the nights we were being chewed on. I took all the precautions on returning and my suitcase is still on the porch in a plastic bag. If those bed bugs followed me home to my small town, it will cost $3000+ to eradicate them. Otherwise, the hotel was pretty clean, cute, and the staff was nice - especially the men who carried our bags. I am VERY disappointed that they didn't take off the charges for the nights that we couldn't sleep. There were red marks on the sheets in the first room, which apparently (which now I know) is an indication of bed bugs. So there is no way they didn't know about the bugs and they put us there anyway. This ruined our trip entire trip - ITCHY, ugly, infected-looking. It was HORRIBLE.…
The hotel is for the budget conscious. The A/C is a portable one and you have to put the exhaust out of the window. Breakfast is excellent and everyday is a different entree. The staff is efficient. The lobby rest room needs attention. Location is excellent.
I took junior suite room. When you ask a junior suite your expextation is higher. But in this hotel it is under the expectations. Air conditioning is not good. Breakfast is good. Hotel stuffs are excellent people