From the moment you arrive, you will feel welcome and will be greeted with smiles and helpful staff… As you start walking in the lobby you will notice a clean and up-kept establishment. The checking procedure is very fast and easy, once you arrive in your suite you will notice how clean, large and full with amenities the rooms are. This is definitely the best hotel in Guadalajara.
I have travel to many different countries/places for business and for pleasure. I was really impressed with the quality of service received at the restaurant at the Grand Fiesta; I was amazed by the level of detail and dedication of the staff. An A+ for all of you hard working individuals, congratulations for having that high-level of standard in what you do, and making us feel so welcome. Hopping to see you again soon at the Grand Fiesta!!
Really nice hotel, and friendly staff. Excellent service and very accommodating for my romantic wedding anniversary requests. The spa massage is excellent. However: the spa has one fatal flaw that shows very poor design and decision-making of the owners/architects: it is connected to a noisy gym with no sound barrier whatsoever. This was a horrible decision for a spa and ruined my enjoyment of it. Because of this I cannot give 5 stars or recommend anyone to use the spa. They should move the gym to its own floor if they’re going to allow it to be that noisy. The noise was so distracting and I could not fully relax. People in the gym talk very loudly, use the equipment very loudly, and play their own loud music on their own bluetooth speakers very loudly. You can hear all of it in your massage room. Also there is no option for couples to get a massage in the same room. …
I like staying at this hotel each time I visit Guadalajara. The property exemplifies professionalism by its staff. They define excellency. People like, Yasmin, concierge's desk will see a way to help you when dealing with airlines schedules and amendments. Gustavo, valet service, also helps wonderfully with restaurant recommendations. The transparency is evident through out the hotel. Araceli, Eduardo and Alejandro from the restaurant do a great job. I recommend this hotel.
A nice hotel with an attractive interior and exterior. Very friendly and attentive staff. You receive personal attention to make you feel a VIP guest. Situated in a safe location with a good infrastructure nearby
I have stayed at this hotel several times for business travel. The rooms are nice and clean and the staff is friendly and helpful. I do have a few complaints though. Far too much room is taken up by the mini bar. Most of the refrigerator space, two full drawers, and a entire shelf are used by the mini bar. As a business travel, I never use any of the items and would much rather have the room to store my own items such as left overs. This is especially true with the refrigerator as there is barely room for me to put 4 bottles of water. (There is an oxxo and a 7-11 just a block away and I would much rather buy my water there as it is much cheaper.) On two of my trips there have been short power outages due to storms. (One night the power turned on and off almost a dozen times.) When the power goes out the room thermostat loses its memory and turns off the room fan. (Regardless of the temperature you set, if the fan is not on the room does not cool.) This led to the room getting very hot and me waking to turn the AC and Fan on again many times in the night. It would be great if they could change the bios settings on the thermostat so the fan defaults to On instead of off.…
When we travel to this beautiful city (Guadalajara) we have many Hotel options but this hotel is the safest, cleanest and the best in the city. It is located in one of the most prestigious areas of the city. From the moment we arrive we are greeted with a warm welcome, smiles and a team ready to help.
I like staying at this lovely hotel each time I visit Guadalajara. Great value, very courteous staff, clean and good location. Love their breakfast selections. Yasmin, the concierge, was able to find a car rental in the midst of low inventory during Easter holiday. With a great price to boot!
This is a 5 star hotel for the price of a 3 star in the US. Service is efficient, very friendly, on point. Been here multiple times. Luxury beds, rooms, decor, high pressure showers, l’occitane toiletries, world class buffet … no other hotel comes close. Well done Grand Fiesta Americana Country Club!!
I just got back from a 4 day weekend at this property. Let me preface this review by saying the hotel property itself and the staff were great! My issue is I booked a club king party room because in the description of the room it says that room gives you access to the grand club lounge which is on one of the top floors overlooking the city and offers complementary breakfast, cookies and beverages during the day and a variety of appetizers house wine and beer in the evening. I paid $150 per night for that room, a normal room with a king bed would’ve been $90 per night but I elected to Book the club king party room because of the access to the grand club lounge. Upon check-in the receptionist said the club lounge wasn’t open and I said that’s OK we’re tired, what time does it open? she responded that it has not been open for over two years!? She apologized and said she would throw in a couple of complementary breakfast buffet vouchers which are $18 each. So I spent an extra $180 for the king room that gives access to the lounge and in return I got a $36 breakfast voucher. Once again the property itself and the staff were great but I’m having a hard time getting the bait and switch taste out of my mouth. I highly suggest you save your money and just book the regular king room and not the club king party room because there is no advantage to it whatsoever. Management, if you’re listening, if the lounge has been closed for over two years then please update your website and don’t list that as a benefit for spending more on a room.…
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