I have stayed at this hotel several times for business travel. The rooms are nice and clean and the staff is friendly and helpful. I do have a few complaints though. Far too much room is taken up by the mini bar. Most of the refrigerator space, two full drawers, and a entire shelf are used by the mini bar. As a business travel, I never use any of the items and would much rather have the room to store my own items such as left overs. This is especially true with the refrigerator as there is barely room for me to put 4 bottles of water. (There is an oxxo and a 7-11 just a block away and I would much rather buy my water there as it is much cheaper.) On two of my trips there have been short power outages due to storms. (One night the power turned on and off almost a dozen times.) When the power goes out the room thermostat loses its memory and turns off the room fan. (Regardless of the temperature you set, if the fan is not on the room does not cool.) This led to the room getting very hot and me waking to turn the AC and Fan on again many times in the night. It would be great if they could change the bios settings on the thermostat so the fan defaults to On instead of off.…
My 8 day stay in this hotel was great. The rooms were very clean and well equipped. The hotel is within walking distance of three nice malls and there are abundant good restaurants in close proximity.
When we travel to this beautiful city (Guadalajara) we have many Hotel options but this hotel is the safest, cleanest and the best in the city. It is located in one of the most prestigious areas of the city. From the moment we arrive we are greeted with a warm welcome, smiles and a team ready to help.
I like staying at this lovely hotel each time I visit Guadalajara. Great value, very courteous staff, clean and good location. Love their breakfast selections. Yasmin, the concierge, was able to find a car rental in the midst of low inventory during Easter holiday. With a great price to boot!
This is a 5 star hotel for the price of a 3 star in the US. Service is efficient, very friendly, on point. Been here multiple times. Luxury beds, rooms, decor, high pressure showers, l’occitane toiletries, world class buffet … no other hotel comes close. Well done Grand Fiesta Americana Country Club!!
I just got back from a 4 day weekend at this property. Let me preface this review by saying the hotel property itself and the staff were great! My issue is I booked a club king party room because in the description of the room it says that room gives you access to the grand club lounge which is on one of the top floors overlooking the city and offers complementary breakfast, cookies and beverages during the day and a variety of appetizers house wine and beer in the evening. I paid $150 per night for that room, a normal room with a king bed would’ve been $90 per night but I elected to Book the club king party room because of the access to the grand club lounge. Upon check-in the receptionist said the club lounge wasn’t open and I said that’s OK we’re tired, what time does it open? she responded that it has not been open for over two years!? She apologized and said she would throw in a couple of complementary breakfast buffet vouchers which are $18 each. So I spent an extra $180 for the king room that gives access to the lounge and in return I got a $36 breakfast voucher. Once again the property itself and the staff were great but I’m having a hard time getting the bait and switch taste out of my mouth. I highly suggest you save your money and just book the regular king room and not the club king party room because there is no advantage to it whatsoever. Management, if you’re listening, if the lounge has been closed for over two years then please update your website and don’t list that as a benefit for spending more on a room.…
This is a well kept and very clean Hotel. The customer service is Amazing, from the front desk all the way until you check out. It has a nice Restaurant with a great breakfast buffet. The Suites are big and have everything you need. The bed is a king size and and you'll sleep like a baby. And if you need something else to feel relaxed, the Spa is where you'll find that moment. No doubt. If what you are looking for, is a hotel to be with your significant other, or with your family this is the Hotel you need to be! You will enjoy every single minute in this Hotel. Other Hotels may look good too, but the Customer Service is part of this Hotel every day.
This hotel is good for Americans because a lot of the staff speaks English and is willing to accommodate in any way. There is a great restaurant in walking distance that also speaks great English! This is our third visit in six months. Great hotel if your working in Guadalajara.
Every was quite enjoyable. The hotel location is perfect for anything you want to do. The staff, professional and sincere. Rooms modern, clean well stocked. The restaurant was excellent and great value. The lamb chops were perfect and the tortilla soup did not disappoint. Only 1 suggestion. They have mini Nespresso in the room and charge for coffee. Very tacky for a luxury hotel not to provide in room coffee. Bring your own pods!
Great location close to Anderas Mall, to a large multifunctional park and lateral Park which was perfect for walking or jogging. Close by there are many restaurants offering a variety of foods and prices. It is a short distance from Zapopan historic Center and about a 25 minute drive to Guadalajara historic centre. If you prefer to travel by Metro there is a station a short 1 km. away. We had absolutely no concerns about the application of procedures established for Covid which all staff adhered to in a friendly manner. The concierge was efficient, thoughtful, very helpful gracious and friendly.