Casa Vilasanta was a wonderful experience. The staff are kind, friendly, and outgoing. Other guests are fun and polite. The rooms were clean, the water is hot, and they have a chess board for chess with your friends. It is located near parks, a cathedral, and a coffee shop. You can walk to the center of the city.
This is a cheap & cheerful place. That’s been covered by others. It’s also dingy downstairs in the rooms, dusty, and poorly maintained. In true Mexican style, when something doesn’t work, they just leave it. Example, I first had an upstairs room. No light over the sink. Windows leaked a lot of air. No curtains so morning sun or late night corridor light is disturbing. One electrical outlet for the entire room, once the TV & modem were plugged in. Lots of sound travels room to room, so next door had a bad cough. I could hear it like it was, well next door. Then I had to move downstairs next day because of an error in their booking system with Booking.com. That room had 1 ceiling light. No reading light. The fan that turned on with the light banged every revolution of the blades. Had to ask staff to turn off the fan. The central courtyard is a sound funnel, so the staff talking at 6:30 am echoes throughout the place. The washer upstairs vibrates the whole floor. It’s not a quiet place. Breakfast was awful. Bad coffee, no juice, corn Flakes or Fruit Loops, sandwich bread to toast, butter, jam and cut fruit. Kitchen is a mess. Hard to know what to do as there were no staff around to ask. One front desk person, William was super nice & always responded when asked for information. Other staff seemed to be on a work slowdown. More interested in being on their phones. Place could use some TLC. What it gets now is bandaids. At least there’s potable water available. …
I have stayed here once before and love all the colors and friendly staff. It has a beneficial effect on the guests. There are seating areas on the main floor and on the roof top and makes it easy to talk with the other guests. Also very close to the center, shopping and restaurante.
This hotel was a quick solution to a problem that I experienced around the corner. Someone from this hotel even came to assist me with my bag, settled me in my room too. They even upgraded my room due to a Wi-Fi issue, no fault of theirs. Would I return? Heck yeah. Accessible to mass transit, Center City, etc. Oh! Very nice staff.
I stayed in the Casa Vilasanta for three nights. The hostel is about 15-20 minutes walk from the Cathedral,Plaza de Armas etc. Via la Avenida Juarez. When you check in you will get two keys: one to your room and one to the main entrance. Like so many reviews pointed it out: the hostel is very colorful and nicely decorated. My room was cleaned every day. They give you towels etc. There is a washing machine and a dryer on the second floor. I never used them but they are available. Breakfast is coffee, cereal,toast,fruit salad. You can book tequila and Lake Chapala tours at the front desk for 550 pesos. The owners are nice and helpful. Overall it's a good option if you don't mind the walking or a short taxi ride to the historic center.