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Presidente InterContinental Guadalajara

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Presidente InterContinental Guadalajara
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573 Reviews from our TripAdvisor Community

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Showing 260: English reviews
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Ottawa, Canada
Reviewed 1 week ago

Stayed here for a recent trip to Expo ANTAD, and while the hotel is nice & pleasant, it is showing its age and the housekeeping/room upkeep is lacking. The entry is lovely, until you realize that check-in is on the 2nd floor and the only way up with your luggage is an escalator. The lobby is nice, but not more...

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Helpful?
Thank BROWMI
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, Thank you for your comments about the Hotel. We truly value your feedback according your recent stay. We had a remodeling in different areas for instance Rooms, lobby and Public Areas (Pool and the Gym) our team are working to improve and reach your satisfaction. Although we definitely will take control in the correct department and fix all...

Belfast, United Kingdom
Reviewed 1 week ago via mobile

Not the normal hotel I stay at in Guadalajara but booked here due to last minute travel. First impressions were good but when you look beyond the surface it is old and a bit shabby. I had a big room with balcony and view but had a running battle with my shower all week - first 2 days it was...

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Helpful?
Thank CBDee11
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, Thank you for your feedback according our service, we truly value your opinion regarding your stay in Presidente Intercontinental. We recently had a remediation in Public Areas Rooms, etc. Apologies if we didn’t reach your satisfaction, we will improve to get a better score. Will be our pleasure to having you in the nearest future and offer a...

Mexico City, Mexico
Reviewed February 20, 2017

Located near Expo Guadalajara so if you are going to a convention you are 5 minutes away if you take a Taxi. Right now is being renovated so the Elevators dont work well and there are certain areas that look old. The Rooms are nice and with a lot of space. I dont think will stay again in this Hotel.

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Helpful?
Thank JCM1917
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest Thank you for your comments and for your preference in our Hotel. We are pleased to hear your comments about our services. Therefore we will take control of all the issues and fix it as soon as possible. Once again we appreciate your preference and your trust. It will be our pleasure to attend to you in the...

Kerkdriel, The Netherlands
Reviewed February 4, 2017

Nice, but very big, and therefore a bit anonymous hotel in Guadalajara. Nice rooms - what you would expect, nothing fancy. Rather expensive for what you get. Internet was on the slow side. Breakfast was good.

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Helpful?
Thank FloriaanTasche
SMC3515, Manager at Presidente InterContinental Guadalajara, responded to this review

Dear guest, Thank you for your feedback regarding your recent visit at our hotel. Your comments are very important for us because it helps us to increase our level of service and offer to our guest the best experience. We hope you choose to stay with us again, so we can show you our true level of service. Best regards,...

Philadelphia, Pa
Reviewed January 29, 2017

Our stay started off to a rocky start we had booked a room with a terrace and were shown another room. After that glitch, everything was fine. We stayed in a room one of the club floors. The room was spacious with a large work area and chair to read a book. The bathroom was large and the shower was...

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Helpful?
Thank joanz359
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear guest, We are really happy to hear that we met your expectations, and that our professional staff took good care of you. We will certainly share your comments with our team, to let them know that their efforts to provide exceptional service are appreciated by those who receive it. We look forward to welcome you back to your home...

River Falls, Wisconsin
Reviewed January 17, 2017 via mobile

Every experience with the hotel was exceptional. Before arrival I called the hotel to ask the Concierge, Roberto, to assist me in making a reservation for two on the ETN bus to Puerto Vallarta. Roberto was very helpful, efficient, and attentive. He had the tickets waiting for us upon check-in!! Our room was on the 22 floor with a lovely...

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Helpful?
Thank Stephanie H
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We are pleased to know that we have met your expectations. At Presidente InterContinental Guadalajara, we strive to provide our guests the best and consistent services possible. We are happy to know that we have achieved our goal and it will be a pleasure to share your comments...

District of Columbia
Reviewed January 3, 2017

I enjoy staying at InterContinental hotels all over the world, and the Guadalajara location definitely lives up to the high standard set by the brand. This hotel is both very affordable and gives you great value for the money. I upgraded to a type of junior suite for $35 more per day and it was well worth it--the room was...

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Helpful?
Thank Matthew R
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear guest, Thank you for taking the time to write a review of our property and sharing with us your experiences. We are pleased to know that we have met your expectations. At Presidente InterContinental Guadalajara, we strive to provide our guests the best and consistent services possible. We are happy to know that we have achieved our goal and...

A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
1 helpful vote
Reviewed December 30, 2016 via mobile

The room was very nice and clean. Kudos to Roberto and Jessica at the restaurant. Both remembered every morning our favorite drinks. Roberto provides such professional service paying attention to details. We stayed 11 nights including Christmas Day and housekeeper didn't keep the same high quality standard provided at the beginning and at the end of our stay. We had...

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Helpful?
Thank A TripAdvisor Member
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear guest, Thank you for your feedback regarding your recent visit at our hotel. Our staff works very hard to ensure the high quality of our service as well as to offer the best and most modern facilities to our guests and visitors during their stay. We look forward to welcome you again in the near future. Regards, SMC General...

Nairobi, Kenya
Reviewed December 26, 2016

Good environment with friendly and helpful staff. Saw and learned a lot about Mexico and mexicans. Excellent airport transfers and guidance to areas of interest in the town and the environs. What is not in the hotel was sourced from outside e.g. massage services.

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Helpful?
Thank Kisa J
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

"Thank you for your recent review regarding your experience at our hotel during your visit to Guadalajara. We are constantly working to ensure the best hospitality experiences to our guests and we are pleased to hear you enjoyed your stay with us. We will be happy to welcome you again during your future visits." Regards, SMC General Manager

Reviewed December 15, 2016 via mobile

Dear Mr. Coudon, I am checking out tomorrow morning with very fond memories of your hotel . This stay has been superb and I felt so much at home. You have a great team and they all work from their heart – and that’s what makes all the difference. Your team connects – and genuinely engages with the guests …which...

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Helpful?
Thank arunabh m
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear guest, ¡Thank you for the great review! We are pleased to know that we have met or even exceeded your expectations. At Presidente InterContinental Guadalajara, we strive to provide our guests the best and consistent services possible. We are happy to know that we have achieved our goal and it will be a pleasure to share your comments with...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Completely remodeled.• Magnificent location across Plaza del Sol shopping mallwhich features more than 250 stores and restaurants,5 minutes away from Expo Guadalajara.• 4 Diamonds by the AAA, H Distinctive and HTDistinctive (High Technology).• 423 fully remodeled guestrooms.• “El Chante” Spa, Gym, Sauna, Steam, Jacuzzi, HeatedPool and Massages.• Chef’s Table (unique concept in town) y The ExclusiveTequila Collection Bar.• 21 different meeting rooms for up to 1500 pax.• 24 hour services: Gym, Business Center and RoomService. ... more   less 

Additional Information about Presidente InterContinental Guadalajara

Address: Av Lopez Mateos and Moctezuma | crossing the street you will find Mall Plaza del Sol, Guadalajara 45050, Mexico
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: $93 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Presidente InterContinental Guadalajara 4*
Number of rooms: 423
Reservation Options:
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Also Known As:
Presidente Intercontinental Guadalajara Hotel Guadalajara
Intercontinental Guadalajara
Hotel Style:
#5 Spa Hotel in Guadalajara
#8 Luxury Hotel in Guadalajara
#14 Romantic Hotel in Guadalajara
#16 Business Hotel in Guadalajara
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Questions & Answers

Here's what travelers have asked, with answers from Presidente InterContinental Guadalajara staff and other travelers.
3 questions
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Questions? Get answers from Presidente InterContinental Guadalajara staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I would upgrade as it is worth it and select a high floor”
 of 5 bubbles joanz359, Jan 29, 2017 | Read review
“Worth paying a little to upgrade to a suite. Extremely spacious and affordable all things considered.”
 of 5 bubbles matthewr613, Jan 3, 2017 | Read review
“In the top floors! Ask for a "matrimonial" if travelling as a couple (with an extra bed if with a kid).”
 of 5 bubbles 435stuartw, Dec 9, 2016 | Read review
“great place to stay in Guadalajara and pet friendly.”
 of 5 bubbles M5523NOdanielb, Nov 28, 2016 | Read review
“Coner rooms”
 of 5 bubbles marinat659, Nov 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question