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Presidente InterContinental Guadalajara

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Presidente InterContinental Guadalajara
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586 Reviews from our TripAdvisor Community

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Showing 264: English reviews
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Toronto, Canada
Reviewed 2 weeks ago

Crowne Plaza Guadalajara Wow – stunning! I was upgraded to a suite – so I had 2 rooms – one with a sofa, tv, work desk – extremely spacious. The other room was the bedroom with a huge king bed, sitting chair, tv, and an ensuite bathroom which was also huge. It had a stand alone tub, separate glass shower...

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Helpful?
Thank TraceyMH
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, Thank you very much for sharing your feedback according your recently stay. It is an honor to know that we reached your expectation but at the same time improving our service and make you feel comfortable. Regarding the coffee issue. We would like to make up for in your next stay. Thank you again for your trust, we...

Round Rock, Texas
Reviewed 2 weeks ago

I have been a Platinum member of the Intercontinental for many years and it makes no difference at El Presidente Guadalajara. The reception staff didn't make any effort to welcome me or upgrade me, as usually any other hotel in the chain does. The hotel apparently passed through a renovation but the rooms looks old and everything on it is...

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Helpful?
Thank mattos_family
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, Thank you very much for your feedback. Looking forward to your comment we would like to know all your concerns and also how was your recently stay in the Hotel. All the staff and I apologies if didn’t reach your expectations. According with the renovation we had in areas like rooms, lobby and public areas all the staff...

London, United Kingdom
Reviewed 3 weeks ago

A very nice spacious hotel. I had a comfortable bed in a large room with a great view for three nights. The staff have been fantastic. All so friendly. The Zapotan area is very friendly and has a great shopping centre across the road. There are many shops and two restaurants in the hotel too so should want for nothing....

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Helpful?
Thank Nick B
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, We appreciate your comments about the Hotel. Also we truly value your feedback according your recently stay. It is something that makes pride in. Our Team work and improve every time to reach the guest´s expectations. Will be our honor to having you in the nearest future. Thank you for your trust. Best Regards.

Visalia, California, United States
Reviewed 3 weeks ago

This is my togo hotel every time im in GDL it might be a little out of the way from downtown or airport but its worth the drive. Its right across from Plaza de Sol so if you want to want around and so some window shopping this is your place. Its about 30 minutes from he airport Uber cost...

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Helpful?
Thank Saul A
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and is correct we are located in one of the best areas in Guadalajara, we make sure to satisfy our guests and improve in...

Ottawa, Canada
Reviewed March 17, 2017

Stayed here for a recent trip to Expo ANTAD, and while the hotel is nice & pleasant, it is showing its age and the housekeeping/room upkeep is lacking. The entry is lovely, until you realize that check-in is on the 2nd floor and the only way up with your luggage is an escalator. The lobby is nice, but not more...

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Helpful?
Thank BROWMI
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, Thank you for your comments about the Hotel. We truly value your feedback according your recent stay. We had a remodeling in different areas for instance Rooms, lobby and Public Areas (Pool and the Gym) our team are working to improve and reach your satisfaction. Although we definitely will take control in the correct department and fix all...

Belfast, United Kingdom
Reviewed March 16, 2017 via mobile

Not the normal hotel I stay at in Guadalajara but booked here due to last minute travel. First impressions were good but when you look beyond the surface it is old and a bit shabby. I had a big room with balcony and view but had a running battle with my shower all week - first 2 days it was...

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Helpful?
Thank CBDee11
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, Thank you for your feedback according our service, we truly value your opinion regarding your stay in Presidente Intercontinental. We recently had a remediation in Public Areas Rooms, etc. Apologies if we didn’t reach your satisfaction, we will improve to get a better score. Will be our pleasure to having you in the nearest future and offer a...

Mexico City, Mexico
Reviewed February 20, 2017

Located near Expo Guadalajara so if you are going to a convention you are 5 minutes away if you take a Taxi. Right now is being renovated so the Elevators dont work well and there are certain areas that look old. The Rooms are nice and with a lot of space. I dont think will stay again in this Hotel.

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Helpful?
Thank JCM1917
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest Thank you for your comments and for your preference in our Hotel. We are pleased to hear your comments about our services. Therefore we will take control of all the issues and fix it as soon as possible. Once again we appreciate your preference and your trust. It will be our pleasure to attend to you in the...

Kerkdriel, The Netherlands
Reviewed February 4, 2017

Nice, but very big, and therefore a bit anonymous hotel in Guadalajara. Nice rooms - what you would expect, nothing fancy. Rather expensive for what you get. Internet was on the slow side. Breakfast was good.

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Helpful?
Thank FloriaanTasche
SMC3515, Manager at Presidente InterContinental Guadalajara, responded to this review

Dear guest, Thank you for your feedback regarding your recent visit at our hotel. Your comments are very important for us because it helps us to increase our level of service and offer to our guest the best experience. We hope you choose to stay with us again, so we can show you our true level of service. Best regards,...

Philadelphia, Pa
Reviewed January 29, 2017

Our stay started off to a rocky start we had booked a room with a terrace and were shown another room. After that glitch, everything was fine. We stayed in a room one of the club floors. The room was spacious with a large work area and chair to read a book. The bathroom was large and the shower was...

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Helpful?
Thank joanz359
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear guest, We are really happy to hear that we met your expectations, and that our professional staff took good care of you. We will certainly share your comments with our team, to let them know that their efforts to provide exceptional service are appreciated by those who receive it. We look forward to welcome you back to your home...

River Falls, Wisconsin
Reviewed January 17, 2017 via mobile

Every experience with the hotel was exceptional. Before arrival I called the hotel to ask the Concierge, Roberto, to assist me in making a reservation for two on the ETN bus to Puerto Vallarta. Roberto was very helpful, efficient, and attentive. He had the tickets waiting for us upon check-in!! Our room was on the 22 floor with a lovely...

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Helpful?
Thank Stephanie H
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We are pleased to know that we have met your expectations. At Presidente InterContinental Guadalajara, we strive to provide our guests the best and consistent services possible. We are happy to know that we have achieved our goal and it will be a pleasure to share your comments...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Completely remodeled.• Magnificent location across Plaza del Sol shopping mallwhich features more than 250 stores and restaurants,5 minutes away from Expo Guadalajara.• 4 Diamonds by the AAA, H Distinctive and HTDistinctive (High Technology).• 423 fully remodeled guestrooms.• “El Chante” Spa, Gym, Sauna, Steam, Jacuzzi, HeatedPool and Massages.• Chef’s Table (unique concept in town) y The ExclusiveTequila Collection Bar.• 21 different meeting rooms for up to 1500 pax.• 24 hour services: Gym, Business Center and RoomService. ... more   less 

Additional Information about Presidente InterContinental Guadalajara

Address: Av Lopez Mateos and Moctezuma | crossing the street you will find Mall Plaza del Sol, Guadalajara 45050, Mexico
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: $85 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Presidente InterContinental Guadalajara 4*
Number of rooms: 423
Reservation Options:
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Also Known As:
Presidente Intercontinental Guadalajara Hotel Guadalajara
Intercontinental Guadalajara
Hotel Style:
#5 Spa Hotel in Guadalajara
#8 Luxury Hotel in Guadalajara
#14 Romantic Hotel in Guadalajara
#16 Business Hotel in Guadalajara
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Questions & Answers

Here's what travelers have asked, with answers from Presidente InterContinental Guadalajara staff and other travelers.
3 questions
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Questions? Get answers from Presidente InterContinental Guadalajara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Overlooking Plaza del Sol are nice for sunrise and sunsets”
TraceyMH, 2 weeks ago | Read review
“High up with a view ideally”
NickB472, 3 weeks ago | Read review
“high floors”
  • Welcome gift
juniora461, 3 weeks ago | Read review
“I would upgrade as it is worth it and select a high floor”
joanz359, Jan 29, 2017 | Read review
“Worth paying a little to upgrade to a suite. Extremely spacious and affordable all things considered.”
matthewr613, Jan 3, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question