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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Collection Guadalajara Providencia
Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 150 hotels in Guadalajara
Location
Cleanliness
Service
Value
Travelers' Choice
The NH Collection Guadalajara Providencia hotel is located in one of the most exclusive districts of Guadalajara, at the crossroads of culture and commerce.
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Massage
Valet parking
Paid public parking on-site
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
Salon
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, French, Spanish
Location
Full view
86Good for walkers
Grade: 86 out of 100
58Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Contact
Calle Sao Paulo 2334 Providencia, Guadalajara 44630 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
924Reviews23Q+A66Room tips
Reviews
Traveler rating
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Popular mentions
We have stayed at this hotel three times now and the staff is absolutely amazing. Anything you need help with they are more than willing to go out of their way to help. Way beyond anything you could expect. Rubén García Topete went out of his way to help us with a problem and I can’t thank him enough. Also one of the girls at the front desk spent over an hour helping us fix a problem with our flight sadly I didn’t get her name. You absolutely cannot put a price on this kind of service. If you are staying in Guadalajara this is the place to be. Rooms are clean and comfortable and security is top notch. Always feel safe here. We will be back two more times in the next 4 years and I wouldn’t dream of staying elsewhere.
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Date of stay: November 2020Trip type: Traveled with family
Helpful
Response from Alvaro B Sanchez G, Director General at NH Collection Guadalajara Providencia
Responded Nov 14, 2020
Dear Guest Greetings from Guadalajara, and thank you for sharing your comments about your recent stay in our establishment. On behalf of our entire personnel, we are pleased to know that we fulfill your service expectations. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Guadalajara. One of our mottos is to make all our guests feel at home and I am glad to know that Ruben Garcia our front desk staff provided you a great service by helping you with your flight. Your comments will surely motivate them to continue exceeding our guests expectations. Thank you again for your comments and your preference and we hope to be your hosts again in a future stay in the city of Guadalajara. Best Regards Alvaro Barush Sánchez Hotel Director
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I made a pre-paid reservation at the NH Collection Hotel in the Centro Historico neighborhood for December 2020. In August 2020 I received an email that NH Collection was closing their hotel in Centro Historico and my reservation has been transferred to the Providencia property. The email said I needed to inform them whether I wanted to keep the reservation or receive a refund. I have made numerous attempts to contact them and obtain my refund and am consistently met with excuses and still can not get my refund. They hang up on me. Say they can't speak english. Transfer me in endless circles. Tell me since I paid their other property they can not issue my refund - even though the other property is closed and my reservation has been transferred to them. I am the customer. I am not the employee. They canceled my reservation and still have my money. I am 100% entitled to a refund and they still refuse - as if I am supposed to track down the payment from the closed hotel myself? I think not. Months of trying and at least 5 phone calls and this is still not resolved. This is called theft. Fraud. Beware - as they appear to be a safe, law-abiding corporation yet they behave as if they are a gang of thieves.…
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Date of stay: August 2020
Service
Helpful
Response from Alvaro B Sanchez G, Director General at NH Collection Guadalajara Providencia
Responded Nov 11, 2020
Dear Ryan We are contact you by this means, because we are concern about the bad experience you had with NH Collection Centro Histórico regarding your refund. Unfortunately, since the payment was never receiving at NH Collection Providencia Guadalajara we cannot complete the refund process. We will remain at your complete disposal to help you out getting in touch with someone from our last property to make sure your request gets resolve. Please do not hesitate to contact us at gr.nhcollectionguadalajara@nh-hotels.com Ruben Garcia Guest Relations or at p.otanez@nh-hotels.com our front desk manager Paola Otañez and we will be more than happy to assist your request. Once again, I do apologize for these inconvenience and hope that you will give us an opportunity to service you in the near future stay in the city of Guadalajara. Best Regards Alvaro Barush Sánchez Hotel Director
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I lost my phone while visiting on a business trip to Guadalajara over the last couple of days. Luckily someone found my phone and they sent a message via text on my phone that included my son and my daughter. They said they have my phone and they would return it to me. But how? I didn’t know what I was going to do. So I called the hotel and I talked to Rubin Garcia who is the concierge there. He worked his butt off to get me my phone back. I cannot have enough high praise for his help and getting my cell phone back. Oh and by the way the hotel is really nice and everyone there is really helpful and really nice. But again thanks to Rubin who saved the day and getting my phone back.
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Date of stay: October 2020Trip type: Traveled on business
Helpful
Response from Alvaro B Sanchez G, Director General at NH Collection Guadalajara Providencia
Responded Nov 2, 2020
Dear Brenda Greetings from Guadalajara, and thank you for sharing your comments about your recent stay in our establishment. On behalf of our entire personnel, we are pleased to know that we fulfill your service expectations. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Guadalajara. One of our mottos is to make all our guests feel at home and I am glad to know that Ruben provided you a great service getting your cell phone back. Your comments will surely motivate him to continue exceeding our guests expectations. Thank you again for your comments and your preference and we hope to be your hosts again in a future stay in the city of Guadalajara. Best Regards Alvaro Barush Sánchez Hotel Director
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PROS: phenomenal location, relatively large rooms, quick-service and elevators.nice floor-to-ceiling windows with good views. CONS: don't know why they call it collection as part of the NH brand because the rooms could definitely stand to be updated as well as the lobby, bathrooms are large but only, they're only allowing a maximum of one hour workout in the gym, the number of items in the rooms are horrendous, one set of towels one glass one coffee cup, one Nespresso pod, no artificial sweetener and a maximum of one small bottle of water per day even for upper-level frequent guests. Some room still have the old style small televisions. unless location is a critical factor to you I would consider staying at one of the newer Hilton's or other
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Date of stay: September 2020Trip type: Traveled solo
1 Helpful vote
Helpful
Response from Alvaro B Sanchez G, Director General at NH Collection Guadalajara Providencia
Responded Sep 3, 2020
Dear Guest Thank you for sharing your evaluation about your stay at NH Collection Guadalajara Povidencia with us and other Trip Advisor users. All of our guest's suggestions and comments are taken into account to continually better our services and installations. We regret not meeting your expectations regarding the amenities of your room, as you know we are going throught difficult times regarding covid-19, so for now we are leaving a minimum of amenities in our rooms but you can always request extra towels or coffee amenities send up to your room at no cost.I can assure you that steps are being taken to ensure that the general appearance of our rooms are kept in optimal conditions and to improve our service in all areas I am glad we met your expectations regarding quickservice and the room views, and our personnel's service. Thank you again for your comments and your preference and we hope to be your hosts again in a future stay in the city of Guadalajara. Best Regards Alvaro Barush Sánchez Hotel Director
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Had a great visit with family. The staff was wonderful especially the concierge Ruben! He was so professional, courteous, and very pleasant. If we had any question he was right there to answer with a smile.
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Date of stay: August 2020Trip type: Traveled with family
Helpful
Response from Alvaro B Sanchez G, Director General at NH Collection Guadalajara Providencia
Responded Sep 2, 2020
Dear Guest Greetings from Guadalajara, and thank you for sharing your comments about your recent stay in our establishment. On behalf of our entire personnel, we are pleased to know that we fulfill your service expectations. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Guadalajara. One of our mottos is to make all our guests feel at home and I am glad to know that Ruben provided you a great service. Your comments will surely motivate him to continue exceeding our guests expectations. Thank you again for your comments and your preference and we hope to be your hosts again in a future stay in the city of Guadalajara. Best Regards Alvaro Barush Sánchez Hotel Director
Read more
PRICE RANGE
$90 - $160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh guadalajara collection hotel guadalajara
LOCATION
MexicoJaliscoGuadalajara Metropolitan AreaGuadalajara
NUMBER OF ROOMS
137
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Claim Your Listing Frequently Asked Questions about NH Collection Guadalajara Providencia
Which popular attractions are close to NH Collection Guadalajara Providencia?
Nearby attractions include Providens Casino (0.03 miles), Centro de Arte Moderno de Guadalajara (0.07 miles), and Cinemex (0.3 miles).
What are some of the property amenities at NH Collection Guadalajara Providencia?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH Collection Guadalajara Providencia?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at NH Collection Guadalajara Providencia?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at NH Collection Guadalajara Providencia?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to NH Collection Guadalajara Providencia?
Conveniently located restaurants include Porfirio's Guadalajara, Nativo Taller Gastronomico, and La Docena Oyster Bar & Grill.
Are there opportunities to exercise at NH Collection Guadalajara Providencia?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at NH Collection Guadalajara Providencia?
Yes, dry cleaning and laundry service are offered to guests.
Does NH Collection Guadalajara Providencia offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Guadalajara Providencia?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to NH Collection Guadalajara Providencia?
Many travelers enjoy visiting Palacio de Gobierno (2.6 miles), Hacienda Santa Lucia (2.6 miles), and El Acueducto (1.1 miles).