Great customer service and location! Breakfast was great, Valentina our waitress was super sweet and went out of her way to accommodate us! I will definitely be back! I highly recommend this place and can’t wait to be back!
This is a great hotel located in the midst of the financial district, yet close enough to the historic center and Plaza Andares. It is safe, surrounded by great restaurants and a casino to boot. The front desk staff are really helpful; they go out of their way to meet your needs. Thanks to Alan, Ruben and Carelli, our seven-day stay was wonderful. To move around, we always used taxis connected to the hotel . They are safe, friendly with reasonable fares. We strongly recommend you using them. Before we left, the hotel arranged to have our Covid 19 antigen test done in our room. Much better than to do it at the airport. In short, we really enjoyed our stay at the NH in Providencia.
Every visit to Guadalajara stay at the NH Collection Providencia. Great location and even better staff. Everyone is friendly, passionate about their job, rooms are excellent and service always perfect. Will return every time.
We were invited to the Guadalajara Country Club for a week and found this hotel to be ideally located. The complimentary shuttle to GCC was an added bonus. The property a variety of great restaurants within a short walk including fast food (Carl's & Popeye's). One drawback is there is rarely a waiting taxi as the main access point is on a side street. The NH staff is quick to contact one and the wait is generally short. The only caution is with the NH Rewards program. Granted, you get 5% off the room rate for joining the program BUT, if you read the fine print in the Terms and Conditions, you do not collect points on your first stay. I think it is a poor way to start a loyalty program. Had I known this "loophole" I would have booked for 1 night and then made another booking for the other 9 nights of my stay. …
Close to the Country Club friendly service. Shuttle service was a bonus, nice restaurants in close proximity to the hotel and convenience stores right down the street if you happened to forget anything.
Stayed here 2 weels for business. All of the staff were professional and helpful, but I would like to give special praise to Rubén and Omar for all their assistance, answering questions, making sure we had what we needed, organizing Covid tests (needed for return to the US), etc. I highly recommend this hotel for its comfort, amenities, proximity to restaurants, etc.
I was treated like a king the minute I walked through the Front Door. Great location with dozens of restaurants within walking distance. I got a room upgrade and the views were fantastic. State of the art technology. I’ll go back next time, and I highly recommend this Hotel.
It was my first time in a NH Hotel and all I can say is that this is the best option for several reasons. The room was really cozy, big, and elegant, I love the bed, the automatic and noise cancelling blackout courtains, and of course the beautiful view. Restaurant is really good and in case you need more, the hotel location (15 min from either Guadalajara or Zapopan downtown) is so good that you have several options to have lunch, drinks or even go to party. Staff is really nice and kind, special mentioned to my tocayo Alan who was really helpful and gentle during our stay!
Worst hotel in Guadalajara, worst people, worst service, they do not respect firm reservations, the manager accept bribes, I will enclose photo of the manager receiving a bribe. It is terrible that in a hotel in which we have stayed several times successfully has become such a corrupt place.
Service, personnel and the rooms were GREAT! The location was very accesible to several restaurants near by within walking distance. Felt very safe at surrounding areas. The rooms very clean with comfortable beds and pillows.
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