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Hilton Guadalajara

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Hilton Guadalajara
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958 Reviews from our TripAdvisor Community

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Showing 430: English reviews
Reviewed April 7, 2016

Great location, not as expensive if you reserve with time.. good breakfast buffet and the location is awesome.. great gym , small pool, this is very good for business and family Wont miss with this choice..

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Helpful?
Thank Marcos G
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every guest of the hotel.

Dallas, United States
Reviewed April 4, 2016

Nice place, good food, friendly staff. I would recommend staying here. The restaurant food was excellent. Location was centric and I was able to conduct my meetings without a problem. The staff accommodated all my needs.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ivonne F
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel and the quality of service and food options provided. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every guest of the hotel. We will share your comments with the staff,...

Dallas, Texas
Reviewed March 28, 2016

Concierge Staff - Excellent House Keeping - Excellent Restaurant - Good Front Desk Staff - VERY POOR The front desk staff need to; 1). Stay up to date on Hilton benefits to avoid giving incorrect and incomplete misleading information 2). Trained on acceptable Guest Relations skills - very bad attitude 3). Have the patience to listen to the customer 4)....

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Helpful?
Thank Phani K
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

Doylestown, PA, United States
Reviewed March 28, 2016

Unsafe smoking area, hemmed in on the very edge of motor court traffic. Tired guest rooms and hallways. Cold food (which should have been hot) in the Executive Lounge for breakfast. Electrical appliances in room that did not work. Lobby that has been under heavy construction for years.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Ken G
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for having taken the time to share with us your feedback from your last visit to the Hilton Guadalajara. We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand...

Goodyear, Arizona
Reviewed March 23, 2016 via mobile

My wife and I spent my birthday at the Hilton guadalajara and were highly impressed by kindness and professionality of the staff. Assistance with reconfirming pick up times, questions about where to go, and generally niceness was above and beyond expectations. They also got me a birthday cake...cool!

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Helpful?
Thank skydogfred
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel and the quality of service and food options provided. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every guest of the hotel. We will share your comments with the staff,...

Grantville, Georgia
Reviewed March 23, 2016 via mobile

First rate property at a great price. The staff was friendly and the food was good. Executive lounge was first rate with unlimited beer and wine, the breakfast buffet was terrific! Concierge was right on top of things, they rang our room when our driver arrived to take us on our tours. Book a room on a high floor as...

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Helpful?
Thank Chuck B
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel and the quality of service and food options provided. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every guest of the hotel. We will share your comments with the staff,...

JACKSONVEILL, United States
Reviewed March 21, 2016

The hotel has NO HEAT! When we arrived it was very cold. The lobby and the rooms were very cold. When I called the front desk about the room temperature they said the hotel has no heat! I asked for blankets and they brought me old and stained blankets. The bathrooms are old and small. The toilet got clogged a...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Sami A
Reviewed March 19, 2016 via mobile

If you are at the expo, this hotel offers you convenience. It is dated. Needs a new coat of paint, but does the trick - clean rooms, bathrooms. Breakfast buffet is good value for the price. Fresh egg and quesadilla bar plus fruit, hot bar and great juices. All the breads are cold, even though they are in a heater...

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Helpful?
Thank Tracey A
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel and the quality of service and food options provided. It is never pleasant to learn that we were not able to exceed our guest´s expectations all the way. Nevertheless, we are grateful to you for sharing the instances that prevented us from providing you with exceptional service...

Mexico, United States
Reviewed March 18, 2016

I use this hotel for business stay every time I visit Guadalajara, close to the expo and downtown area. It has two restaurants, breakfast included in most packages. Friendly staff. I did not used the pool. Elevators were tricky yp ready my room card.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Wilfredo F
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel and the quality of service and food options provided. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every guest of the hotel. We will share your comments with the staff,...

Canada
Reviewed March 9, 2016

My third five-day stay at the Hilton Guadalajara. I love how the entrance up a ramp (or stairs) from the street and always, always has plenty of hotel staff around to offer a friendly greeting to everyone who arrives, summon a taxi, help with luggage, answer questions, or anything else -- their friendly presence makes me feel I will be...

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Helpful?
Thank DolphinD
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for sharing your thoughts and feedback about the hotel and the quality of service and food options provided. It is great to learn that we were able to fulfill your expectations. We are highly committed to continue providing memorable experiences to each and every guest of the hotel. We will share your comments with the staff,...

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Los Vitrales
Cuisines: Mexican, Argentinean, Chilean, South American, Central American
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Guadalajara is located within the business complex of Guadalajara World Trade Centre, in front of Expo Guadalajara convention center, 30 minutes far from Guadalajara International Airport, with easy access to the downtown area and only 5 minutes from Plaza del Sol, a traditional shopping center. Hilton Guadalajara has 450 rooms, all featuring wireless high speed internet (surcharge), remote control, cable television, computerized air conditioning, security box, 3 telephone, two lines, and magnetic card door locks. 24 Hour In-room dining & Meeting Facilities. Restaurants:Los Vitrales & La Reforma Uno Cantina Restaurant. ... more   less 

Additional Information about Hilton Guadalajara

Address: Avenida De Las Rosas 2933, Guadalajara 44530, Mexico
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range: $80 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Guadalajara 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel
Hotel Style:
#4 Spa Hotel in Guadalajara
#7 Luxury Hotel in Guadalajara
#10 Business Hotel in Guadalajara
#11 Family Hotel in Guadalajara
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Guadalajara staff and other travelers.
13 questions
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Questions? Get answers from Hilton Guadalajara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The rooms on de corners are better, more silent”
416asm, 2 weeks ago | Read review
“Higher floors room offer the best views.”
raymasterman, Mar 2, 2017 | Read review
“buy water and alcohol somewhere else”
679ralphs, Jan 14, 2017 | Read review
“Ask for one of the refurbished rooms.”
  • Great shower.
  • Washroom.
SOLTATIO, Jan 9, 2017 | Read review
“On executive floor- don't get room 2005- terrible view and there is a noise from the water heater which is located against the bedroom wall.”
ElenaRizk, Jan 6, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question