Very warm hospitality, Great service. Please stop by vitrales. And ask for Luis Manuel excellent service Very professional , very polite and welcoming Highly recommended The manager Mario goes above and beyond. For your comfort. Julio is always there for anything you wish Great group of staff Team work for your dining experience.
Great service and staff! Thanks Nayeli for great service. She let me Bluetooth my own music and the food was amazing. This hotel is a five star in my opinion. I really appreciate all the personal service and security
Itzel was a very polite and provided great service! She deserves a raise lol. Beautiful name too. Wow this needs a minimum amount of characters. So far everyone has been really imformative and understanding of my broken spanish. I really appreciate everyone for understanding. Also william is a great host too.
Our stay at this Hilton Guadalajara was more than pleasant. Every type of service in this hotel is first class. Rooms are very clean and upkept. The restaurants have great food and service. The breakfast on the 19h floor was best continental breakfast I have ever had. Highly recommended.
When you read their description of that's available and you think "we should stay here!", you might want to think twice. They say: Enjoy our 780 sq. ft. King Deluxe Suite with a separate living area and offers a parlor with spectacular city views. Starting your day off with continental breakfast and relax in the evening with hors d'oeuvres, non-alcoholic beverages and honor bar. Includes a private bedroom with a separate shower and bathtub, queen-sized sofa bed, WiFi access, two-line phones with voicemail, nightly turndown service, wet bar. Each suite includes features from The Hilton Serenity Collection. The Serenity Bed includes an exclusive Suite Dreams mattress and box springs, Super Topper mattress pad, down duvet, Touch of Down pillows, linen program, as well as custom decorative bed throws and bolster pillow." What we got: No mini bar (when we asked for it, they brought a refrigerator...with nothing in it.) No separate toilet and shower, it was all one room and was dirty. No lounge with hors d'oeuvres, non-alcoholic beverages and honor bar. No continental breakfast And no one seemed to care. It was so sad.…
A nice hotel. The location of the hotel was also quite perfect, easy to get to some of the nice restaurants and bars. It is right opposite the Expo centre. We got the junior suite which had 2 areas with a door in between, which was great to set up work in the neighboring room.
Great service! It was very clean. Very comfortable bed. Room clean, good room service, but kind of overpriced food abn beverages, dispite that everything was good. Very nice lady on reception and everything.
The staff here are the best. Very accommodating and helpful. The room is very nice, the breakfast buffet is very good as well. I have stayed here on and off over a 3 month period and while away from home they definitely make you feel like it is home.
The flooring throughout most of the room is an inexpensive faux wood floor (sticky underfoot). Furnishings completely outdated (visually tacky). Shower head so corroded it barely sprays. No outlet in the bathroom, if you blow dry your hair you will be doing without a mirror in the bedroom area of the room. Walls are very thin hearing everything from the adjacent rooms and hallway. Speaking of thin TOWELS you can almost see through!! The water has an odd Oder and the complimentary toiletries had a strange Oder too (nobody is taking those home) Only stayed one night Very Disappointed!!! The bed/pillows were comfortable
My wife and I enjoyed a full week at this wonderful very clean and safe hotel. Our room was over the top and comfortable with great views of the city and fast internet. Close buy were many outstanding restaurants just minutes away by cab. Staff was superb. Food was very good. Great dining staff that made sure we were well taken care of and most spoke English or some English that was most helpful. Like to acknowledge especially, Misael Avalos and his dining team including Mario Hernandez, Julio Carreon, Blanca Hernandez, Carlos De Leon, Alexander Batres and Luis Ake and many others I do not remember all of their names. Also the concierge Joe Padilla was outstanding with excellent knowledge of where to go and what to do and spoke excellent English to help us to the point of even helping us negotiate taxi fares. Silvia at the front desk also spoke excellent English and was there to help us and translate. Nice outdoor pool and good room service and our housekeeper I can not remember her name but she was so pleasant and did a wonderful job making sure our room was clean and serviced. Anxious to go back and spend more time at this great hotel with this fabulous staff, but bringing our friends with us next time.…