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Avenida De Las Rosas 2933, Guadalajara 44530 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (268)
360
Panoramas (89)
Room & Suite (313)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Guadalajara
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#32 of 164 hotels in Guadalajara
Location
Cleanliness
Service
Value
The Hilton Guadalajara Hotel, is located within the business complex of the World Trade Center and across from the Expo Guadalajara convention center. We are only 25 minutes from Guadalajara International Airport.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Car hire
Business Center with Internet Access
Parking garage
Wifi
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
55Somewhat walkable
Grade: 55 out of 100
61Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
1431Reviews20Q+A84Room tips
Traveler rating
  • 581
  • 478
  • 220
  • 95
  • 57
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Popular mentions
David W wrote a review Nov 2021
192 contributions53 helpful votes
+1
I was at this hotel for 14 days and the service was great went to room and had a sanitised sticker on the door and room was clean, (room 1805) as a diamond member I was upgraded to executive floor but lounge was closed to covid so they gave me free buffet breakfast instead which was great. Restaurant was also great and at breakfast they made sure anyone there wore masks and Sanitised hands before touching utensils, the staff remembered my drink order every morning. One thing that surprised me is they couldn’t organise a private pick up at the airport and bring you to hotel but taxi was fine. Bathroom was also modern and Shower good only had like warm water for 2 days but waited 20min and was hot again. Also happy hour for diamond and executive rooms from 1800-2000 with free drinks and something special from the kitchen.
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Date of stay: November 2021Trip type: Traveled on business
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Response from Jorge Berrio, General Manager at Hilton Guadalajara
Responded Nov 16, 2021
Thank you very much for having taken the time to share with us your feedback from your recent stay. We all certainly appreciate, learning that we were able to comply with your expectations, hence fullfiling our service promisse. I will personally share your comments with the corresponing team memebers, so that they know how appreciated their work is when performed at its fullest. We look forward to welcoming you back to Guadalajara! Kind Regards,
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Pedro C wrote a review Nov 2021
Chicago, Illinois208 contributions47 helpful votes
The HG is centrally located if you want to travel between GDL centro and Zapopan. However, there's nothing within walking distance to go eat or wonder around. The staff is friendly and serviceable. The room is average at best. The staff does not enforce face mask policy any where in the hotel but particularly in the restaurant. Breakfast was included and they insisted on the buffet. In this buffet people walk in and out without masks and you have to serve your own food which is not very health conscious during a pandemic. Service at the restaurant was good depending on who was serving you.
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Date of stay: November 2021
Rooms
Location
Service
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Response from Felipe Ayub, Guest Services / Front Office at Hilton Guadalajara
Responded Nov 17, 2021
Dear Mr. Pedro: We greatly appreciate sharing the experience of your recent visit, We regret not having provided a service and facilities that meet your expectations. Every member of the staff of this Hotel is always wearing a face mask at all times. At the entrance of every area we have antibacterial Gel and Tables are wiped at the very instant people finish eating and leave the table. Recently it was allowed for restaurants (and I say this based in the policies provided by the Authorities of this State) that Buffet restaurants could be provided without the need of an assistant waiter serving you your own food. However, we wanted to make sure we kept on providing a clean area and that is why there is always someone offering Gel before anyone enters the food area to get their food. Also, every 20 minutes, Serving Utensils of the Buffet area are taken away to wash them and are replenished with new ones. We are doing our best to offer a clean and safe experience to everyone. I think that also you received your cutlery wrapped and sealed in plastic. That is something that we also do in order to provide safety and cleanliness to all our guests. I apologize if in any moment, one member of the staff failed to fulfill any of those measures. I will share your comment with the Staff of Kitcken, Restaurant and Steward in order to reinforce the protocols of cleanliness and food safety. I thank you for your sincere comment since it help us to find our areas of improvement. We will work hard to grant our guests enjoyable and safe experiences in every way. We hope that in the near future you give us an opportunity to provide you with a better experience. Kind regards,
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mspreh wrote a review Aug 2021
Saint Paul, Minnesota670 contributions372 helpful votes
Location is great if you need to go to the Expo Center. Price was reasonable for the location. However the hotel is very outdated, and in need of renovation. Staff was probably the least friendly we have experienced at any Hilton Hotel in Mexico, no recognition of status (other than an upgraded room, but no explanation of what the alternative arrangements were because the executive lounge was closed). Only reasons to stay here in my opinion: You need to go to the Expo, or you have to many Hhonors points and want to use them vs. spending money somewhere else.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Felipe Ayub, Atención al huésped/Recepción at Hilton Guadalajara
Responded Aug 31, 2021
Thank you very much for your loyalty and trust, we are very sorry to know that your stay with us has not been so special, thank you for pointing out our area of improvement. We will be in continuous work to receive you in this your home and to have the opportunity to satisfy your expectations and achieve our commitment.
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Luis N wrote a review May 2021
Los Angeles, California17 contributions17 helpful votes
This is not a 4-5 star hotel but more like a 2-3 five star hotel the lobby entrance is nice but the rooms definitely need to be upgrade they look more like a motel 6 rooms, the furniture is old tv Chanel very limited overall an Ok hotel
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Felipe Ayub, Atención al huésped/Recepción at Hilton Guadalajara
Responded May 18, 2021
Dear Luis Navarrete: We greatly appreciate sharing the experience of your recent visit, we regret not having delivered facilities that meet our standards, your feedback makes us continue to strive in our areas of opportunity, we hope that in the future you will visit us again. Sincerely, Felipe Ayub Training Manager Hilton
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cherie n wrote a review May 2021
Sonora, California9 contributions3 helpful votes
The king room is spacious. Stunningly clean. I was disappointed not to have a mini fridge in the room. The pool area is nice. I had Uber Eats deliver dinner and I dined outside, it was lovely. Now I have left overs and warm wine- no mini fridge.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Jorge Berrio, General Manager at Hilton Guadalajara
Responded May 17, 2021
Thank ypu very much for having taken the time to provide us with your feedback form your last stay with us. We certainly appreciate your conments on the condition and cleanliness of the room and pool area. Nevertheless, we apologyze for not having provided you with the mini frige, which by the way, are available on request. This opens an opportunity for us to being able to offer this amenity at the time of booking your reservation or during Check in. We are thankful for having brought this matter to our attention. Please accept our most sincere apologies. We look forward to welcoming you back to Jalisco and for your staying with us again. Regards,
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PRICE RANGE
$84 - $178 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton guadalajara hotel guadalajara, hilton hotel guadalajara, guadalajara hilton hotel
LOCATION
MexicoJaliscoGuadalajara Metropolitan AreaGuadalajara
NUMBER OF ROOMS
450
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Frequently Asked Questions about Hilton Guadalajara
Which popular attractions are close to Hilton Guadalajara?
Nearby attractions include Big Bang Corporate Apparel (0.6 miles).
What are some of the property amenities at Hilton Guadalajara?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hilton Guadalajara?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Guadalajara?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hilton Guadalajara?
Conveniently located restaurants include La Ciudad de los Almuerzos, Carnes Asadas Pipiolo - Mariano Otero, and La Reforma Uno.
Are there opportunities to exercise at Hilton Guadalajara?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hilton Guadalajara?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Guadalajara offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Guadalajara?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton Guadalajara?
Many travelers enjoy visiting Palacio de Gobierno del Estado de Jalisco (3.2 miles), Hacienda Santa Lucia (4.6 miles), and El Acueducto (2.9 miles).
Is Hilton Guadalajara accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.