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Camino Real Sumiya

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Int Fraccionamiento Sumiya S/N | Jiutepec, Morelos, Cuernavaca 62550, Mexico
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236 Reviews from our TripAdvisor Community

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Showing 75: English reviews
Mexico City, Mexico
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Me and my team (party of 7) attended a 2 day workshop here. Nice grounds, beautiful surroundings, good food but service was very disappointing, slow & bad, with no coordination between what was offered and what we found upon arrival. Rooms were a trip back in time (80's if not 70's). Old, dark, noisy, and all fittings worn out. The... More 

Helpful?
Thank dcsilvap
Mexico City, Mexico
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 18, 2016 via mobile

We spent one night there, the gardens are beautiful, and the service is good as well. If you liked the pictures, then you will like the place. The rooms are a little bit old, but in very good shape. The food is not their strength though , It's better to go to town. Net, I wouldn't mind staying again, But... More 

Helpful?
Thank DouglasFA
Mexico City, Mexico
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed May 18, 2016 via mobile

we stayed at camino real sumiya, this is a special place because of its japanese architecture, the reception are gardens are very nice, though the rooms are very old, they have cheap flooring, they havent been remodeled in years, the bathrooms are very dark and old aswell. you pay a high price for your stay and i feel its no... More 

Helpful?
Thank marinalebo

Travelers are raving about these Cuernavaca hotels

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 16, 2016 via mobile

Food at the Japanese restaurant was not only bad, one of our party was slightly ill after eating there. Our room was not made up, but the complimentary coffee was taken out of our room before checking out, meaning we could not get a coffee in the early afternoon. Wifi was supposed to be complimentary according to their web site... More 

Helpful?
Thank John S
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 11, 2016

This hotel has incredible landscapes, but as soon as you get to the facilities you realize that you're back in the 90s I was there as a guest to a wedding and the first thing I asked is which of the gardens the wedding would be, I told say the first name of the future spouses and they said they... More 

Helpful?
Thank Carolina B
San Pedro Garza Garcia, Mexico
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 4, 2016

I have stayed here for a weekend to attend a wedding. The restaurant service is terrible: poorly staffed, took too long, got the food very late, and cold. Many complaints from many fellow customers. Also, there is a lingering stench of sewage near the hotel room building, right outside my door. Not worth the price. Also, the bed mattress was... More 

Helpful?
Thank Miguel A. H
Mexico City, Mexico
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 3, 2016 via mobile

We waited like 1 hour to be attended, since we stayed there for a wedding, and the hotel does not have enough waiters neither cooks. Tuna was frozen and dehidrated. We went to our room and got inside the bed, and a cockroach was inside! Flew to the TV And there were several i side the room. They changes us... More 

Helpful?
Thank zigmok
Mexico City, Mexico
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed April 20, 2016

The hotel is absolutely beautiful, amazingly Japanese looking, the details, wow. The gardens, also beautiful. But the service is awful. They are slow, they are rude, they do things badly. We ordered our check, it was over $1,000 pesos more than what we owed because they charged to our table, food and drinks from others. We had to send it... More 

Helpful?
1 Thank LilyShorty
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed March 27, 2016 via mobile

The place is spectacular, the attraction is obviously the Japanese theme and fulfills that purpose. I think that for a while now this hotel has been losing category. This time we found many things that make this the last visit, just to name a few: Completely outnumbered, with more rooms than the common areas can withstand, this makes waiting 1... More 

Helpful?
Thank Andrés S
Bonita
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 2, 2016

They charge for everything, water coffee in room, we were there for a wedding, we stayed for the weekend, we paid for 30 rooms, a breakfast for 60 people and spend a lot of money in the restaurant and bar. Rooms are ok, food terrible, the breakfast ok, although expensive. The people working at the lobby, completely lack of customer... More 

Helpful?
Thank 326pabloc
Guillermo G, Director General at Camino Real Sumiya, responded to this review

thank you your kindness to have taken the time to give us their comments about our hotel and services . More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting

Additional Information about Camino Real Sumiya

Address: Int Fraccionamiento Sumiya S/N | Jiutepec, Morelos, Cuernavaca 62550, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Morelos > Cuernavaca
Price Range: $94 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Camino Real Sumiya 3.5*
Number of rooms: 163
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Also Known As:
Camino Real Sumiya Cuernavaca
Cuernavaca Hotel Camino Real Sumiya
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