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Occidental Cuernavaca

Barcelo.com$50*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Occidental Cuernavaca
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214 Reviews from our TripAdvisor Community

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Showing 29: English reviews
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West Sacramento, California
Reviewed 2 weeks ago

Really great place, clean, great food, excellent bed comforter,sheets, lots of pillows.. Some trouble with air, but I never asked for help with it. All the staff where very nice and helpful. If you plan on sleeping before 10 pm don't get a room by the pool. I will stay here again in my next visit.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank evagromm710
Marco G, Subdirector at Occidental Cuernavaca, responded to this review

Dear Guest, Thank you for reviewing your recent stay in our Occidental Cuernavaca Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as...

Mexico City, Mexico
Reviewed March 28, 2017

We arrived at the hotel late at night just to find out that our reservation was gone. The person at the desk who didn't knew how to handle the situation at all , apologized for the inconvinience and told us to leave. At the moment another client was there arguing he was assigned a room that was already occupied. This...

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Helpful?
Thank moytriana
Marco G, Subdirector at Occidental Cuernavaca, responded to this review

Dear Moytriana, Thank you for the time you took out of your day to share your comments regarding your recent visit to our Resort. Overbooking is a highly exceptional situation for Barceló that is prevented by proceeding with a sales stop on all sales channels whenever we reach a certain amount of bookings for a same period, unfortunately it may...

Dublin, Ireland
Reviewed March 15, 2017 via mobile

Such a lovely place! We have spent 2 nights here with my hubby and my 2.5 year old daughter and we absolutely loved it! Staff is very helpful Pools are warm and clean, breakfast was nice with ots of choices Location is okay, we didn't really leave the hotel Had dinner in the hotel once, nothing special.

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Helpful?
Thank vandormoni
Marco G, Subdirector at Occidental Cuernavaca, responded to this review

Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members. We are thrilled you enjoyed your recent...

Reviewed February 5, 2017 via mobile

This is a hotel related with Barcelo hotels. My room was new. Room was clean. Bathroom was spacious and clean. The hotel has two separated buildings liked by a stone bridge. The cons are: beds are a little bit hard and there is not that much parking lot but there is a place you can leave your car. This is...

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Helpful?
Thank raul s
Marco G, Subdirector at Occidental Cuernavaca, responded to this review

Dear Mrs. Raúl, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Please rest assured we have taken good note of your remarks, thank you for making us your choice hotel when visiting...

Reviewed November 3, 2016 via mobile

Hotel is good, the rooms are clean and comfortable. The walls are not to thick, so it is not quiet, but it is not that you can understand every word in the other room. The people of the hotel are friendly. The restaurant is ok, but I don't recommend diner. The breakfast is also ok, but nothing special. Personally if...

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Helpful?
Thank Tony H
Marco G, Subdirector at Occidental Cuernavaca, responded to this review

Dear Tony H; Thank you for contacting us and sharing your experience in TripAdvisor.. Please allow us to apologize for an experience, which left you overall dissatisfied. We always work with the whole purpose to make our guests feel comfortable. We very much appreciate your comments that help us to continue improving our facilities and services. We truly hope to...

Chicago, Illinois
Reviewed July 20, 2016

I have to say I was very surprised with my experience at this Barcelo as I have stayed at others and didn't expect it to go this bad. My family and I booked 3 rooms this past weekend as we attended my aunt's 90th birthday party. Which I have to say I had to leave the party to go and...

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Helpful?
Thank jaguares69
Juan C, Subdirector at Occidental Cuernavaca, responded to this review

Dear guest: We greatly appreciate your comments, even negative makes us see our mistakes and correct them, so they don´t happen again and face them in the best way possible. We offer the most sincere apology on behalf of the hotel and all the staff for these inconvenients, thanking your comments to take appropriate action as it is of utmost...

Reviewed March 18, 2016 via mobile

Stayed 2 nights at Barcelo and were very pleased. The hotel is clean, modern, and sleek, a welcome contrast to an otherwise disappointing city. We had heavy bags so at checkin were assigned a basement-like room looking out on an alley of parked cars and a busy taco stand. We immediately set that straight, asking for a better room on...

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Helpful?
1Thank Chris B
Juan C, Subdirector at Occidental Cuernavaca, responded to this review

Dear guest: We greatly appreciate your comments, even negative makes us see our mistakes and correct them, so they don´tt happen again and face them in the best way possible. We offer the most sincere apology on behalf of the hotel and all the staff for these inconvenients, thanking your comments to take appropriate action as it is of utmost...

Zurich, Switzerland
Reviewed December 20, 2015

Spent only one night at Barcelo Cuernavaca. I think there where only few guests, so it was very quite (stayed in room 909). Big room, good ac, big bathroom and a nice balcony. Close to the center and other places of interest. Taxis waiting in front of the hotel tend to charge a lot compared to the ones you can...

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Helpful?
Thank Rafael_Baur
Juan C, Subdirector at Occidental Cuernavaca, responded to this review

Dear guest, a cordial greeting.Thank you for choosing the Barcelo Cuernavaca Hotel and sharing their experience with other guests. Your comments motivate us to do better in the future, be taken into account comments regarding taxis is of utmost importance to us. It will be an honor to welcome you again for you to see and check the improvements we...

San Francisco, California
Reviewed September 15, 2015

The staff at the hotel are very friendly and helpful. The new wing of the hotel is very nice. I did not have problems with noise. The location is a short taxi ride from the bus station and the town center. The breakfast is delicious. The wi-fi in the room worked great.

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Helpful?
Thank Terri T
Juan C, Subdirector at Occidental Cuernavaca, responded to this review

Dear guest, a cordial greeting. Thank you for choosing the Barcelo Cuernavaca hotel and sharing their expertise with others . Your comments motivate us to do better in the future and it is very gratifying to know that your stay has been wonderful , that is our goal . It will be an honor to welcome you again in the...

Honolulu, Hawaii
Reviewed September 11, 2015

I tend to only write reviews of "avoid" places, so I might seem like a total malcontent traveler. I've stayed all over Mexico, and the cheaper places are more interesting, fun and friendly, and the pricier places tend to be more "sanitized". This place was simply too expensive for what you get. it was around USD $110, which is ridiculous....

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Helpful?
Thank Tom E
Juan C, Subdirector at Occidental Cuernavaca, responded to this review

Dear guest: We greatly appreciate your comments, even negative makes us see our mistakes and correct them, so they don´tt happen again and face them in the best way possible. We offer the most sincere apology on behalf of the hotel and all the staff for these inconvenients, thanking your comments to take appropriate action as it is of utmost...

Questions? Get answers from hotel staff and past guests. Ask a question

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Occidental Cuernavaca Hotel**** (member of Barceló Hotel Group and formerly Barceló Cuernavaca) is a small urban hotel situated 10 min form the historic centre of the city of Cuernavaca, the capital of the State of Morelos, to the south of the capital of the Mexican Republic. Thanks to its excellent location, the Barcelo Cuernavaca hotel is ideal for business travel and for those who wish to get to know the rich Mexican culture with its artistic and historic attractions. The hotel offers comfortable rooms in a peaceful, welcoming environment so you can enjoy your sightseeing knowing that our comfortable hotel awaits you upon your return. And, so you can enjoy some relaxation during your stay, the hotel has some fantastic facilities, such as the heated outdoor swimming pool , solarium, restaurant and bar, all in the centre of Cuernavaca. ... more   less 

Additional Information about Occidental Cuernavaca

Address: Coronel Amumada 203 | Colonia Lomas del Mirador, Cuernavaca 62500, Mexico (Formerly Barcelo Cuernavaca)
Location: Mexico > Central Mexico and Gulf Coast > Morelos > Cuernavaca
Price Range: $53 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Cuernavaca 3.5*
Number of rooms: 103
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Barcelo, Priceline, Travelocity, Expedia, Hotels.com, Orbitz, Cheap Tickets, Cancelon, TripOnline SA, HRS and HotelQuickly so you can book your Occidental Cuernavaca reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Best Value Hotel in Cuernavaca
#6 Family Hotel in Cuernavaca
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Questions & Answers

Questions? Get answers from Occidental Cuernavaca staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid any exposure to the noisy courtyard if possible”
tome227, Sep 11, 2015 | Read review
“Rooms in the inside are quieter , "street view" rooms are very noisy at night”
hugoe728, Aug 13, 2015 | Read review
“If you want to be near the main pool, ask for a room in the "Mallorca" building on the ground floor. Your kids will thank you!”
Becky-2006, Aug 10, 2015 | Read review
“if possible avoid rooms facing the alley, since the "Taco Charlie" kiosk is noisy till late.”
  • this is a confidence booster!
MELAS_5, Mar 13, 2015 | Read review
“Request a room in the newer section of hotel.”
jeffhollymx, Mar 20, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Barcelo.com
$50* /night
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HotelQuickly$103
Booking.com$61
Priceline$61
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*Disclaimer
Prices are for 1 room, 2 adults
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