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Puerta Paraiso Hotel Cuernavaca

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Puerta Paraiso Hotel Cuernavaca
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80 Reviews from our TripAdvisor Community

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Showing 13: English reviews
Chihuahua, Mexico
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 23, 2016

Awesome pools, the rooms are fine, the restaurant is very good for breakfasts and have an early bar policy. loved the service too, the people that work there is very kind, and the location is very good, I strongly recommend it.

Helpful?
Thank Mike R
suitesparaiso, Gerente at Puerta Paraiso Hotel Cuernavaca, responded to this review
Google Translation

Estimado huésped, de parte de todo el equipo de puerta paraíso le agradecemos sus excelentes comentarios, esto nos ayuda a... More 

Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed September 25, 2015 via mobile

Came to this joint for a wedding. Huge mistake. Cuernavaca is a pretty warm place and the room went from stuffy to unbearable in a couple of hours! As I write this I'm lying in bed thinking "WHY GOD?! WHY????!!!!" I find it really hard to believe that management cannot invest in something like AC which has to be a... More 

Helpful?
Thank Carlos C

Travelers are raving about these Cuernavaca hotels

San Francisco, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 26, 2015

I stayed at this hotel recently, and I must say I loved it. I stayed at the both rooms, but did not like the regular room. If you are going to stay at this hotel, I recommend the deluxe room. It is very clean, it is very nice and relaxing. The hotel's location is really close to the main attraction... More 

Helpful?
Thank Vanessa S
Miami Beach, Florida
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed February 2, 2014

I came to this hotel as a business traveler with the goal of having a strong internet connection. Although I found it to be very business friendly, with great wifi, it was also noisy. I could hear every conversation and every foot step outside my door. The staff was wonderful and the breakfast, which comes at an extra cost, was... More 

Helpful?
1 Thank Gina M
suitesparaiso, Gerente at Puerta Paraiso Hotel Cuernavaca, responded to this review
Google Translation

Estimada Gina, para nosotros usted es lo mas importante, estaremos mejorando nuestros servicios para que usted quede completamente satisfecha Atte.... More 

Mexico City, Mexico
Level Contributor
107 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed April 29, 2013

I came to this hotel as I wanted to have a little time for myself and relax. Hotel is located very close to several interesting points on the city, no more of 10 minutes from downtown, 15 minutes to main comercial streets but at the same time is quiet. This hotel had some upgrades in 2010 or so, the pool... More 

Helpful?
Thank Ed W
suitesparaiso, Director de Relaciones Públicas at Puerta Paraiso Hotel Cuernavaca, responded to this review
Google Translation

Estimado huesped, le agradecemos la opinión que comparte acerca de nuestro hotel. Nuestro interes es mejorar constantemente la calidad en... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 28, 2013

We came in a group of 8 late in the afternoon and arrive to the hotel. Rooms had no water, they were dirty and when we arrived to the bedroom I found a scorpion two inches big Since we were tired had to stay they and killed it. Next morning I asked for a refund or deduction in the terrible... More 

Helpful?
1 Thank Roberto R
suitesparaiso, Director de Relaciones Públicas at Puerta Paraiso Hotel Cuernavaca, responded to this review
Google Translation

Estimado huesped, lamentamos mucho lo que le sucedió, pero Efrén Peréz no labora con nosotros, no conocemos a esta persona.... More 

Salisbury, Massachusetts
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 25, 2013

I was desperate when I found this hotel. It looks very nice on the outside. The rooms are very basic and I mean basic. I had to ask for a lamp so I could read. There were no blankets. I woke up cold and had to put on extra clothes. There is a couch to sit on but you cannot... More 

Helpful?
2 Thank VallVonn
suitesparaiso, Director de Relaciones Públicas at Puerta Paraiso Hotel Cuernavaca, responded to this review

Dear Guest, thank you for your critical, we will consider your feedback to make improvements to our facilities. We hope to have him back and give us the opportunity to serve you as you deserve. More 

Madison, Wisconsin
Level Contributor
189 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
2 of 5 stars Reviewed May 26, 2012

Good pool, ok facade, ok lobby, poor rooms, terrible service at the front desk, no AC in the rooms...in Cuernavaca, really?

Helpful?
3 Thank Ivonne33
Mexico City, Mexico
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed October 31, 2011

We usually stay in nice hotels. Arrived at this one because it was on the "approved hotel list" for a wedding. We decided to stay there because on the outside it looks ok and we were tired. Lobby: ok, pool: ok, restaurant: ok. All seemed kosher... We arrived at the room and there was no AC (management said we didn't... More 

Helpful?
1 Thank AlmadMohamed
Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 6, 2010

This hotel charged my credit card with sizeable amounts of money AFTER I had left Cuernavaca and lied about my signature being on the credit card form. Even though they admitted their mistake, they claimed to be unable to simply refund the money. They have been unhelpful in this matter and I have had to take it up with my... More 

Helpful?
1 Thank watgirl
suitesparaiso, Director de Relaciones Públicas at Puerta Paraiso Hotel Cuernavaca, responded to this review

Dear Guest, I very much regret what happened during your stay, we have taken steps on the staff with which we, as this was an oversight on our part, as was reported this situation to the bank to no longer engage in this type errors. I tell him that we are constantly improving processes with expert consultants in the hospitality... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge

Additional Information about Puerta Paraiso Hotel Cuernavaca

Address: Avenida Domingo Diez 1099 | Col. Empleado, Cuernavaca 62250, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Morelos > Cuernavaca
Price Range: $54 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Puerta Paraiso Hotel Cuernavaca 3.5*
Number of rooms: 116
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Also Known As:
Paraiso Hotel Cuernavaca
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