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Pacifica Grand

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47 Reviews from our TripAdvisor Community

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Showing 40: English reviews
Overland Park, Kansas
Level Contributor
195 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is the tale of two Pacific Resorts, Pacific Ixtapa and Pacific Grand. Both are spectacular, and you get two for the price of one. We stayed at the Pacific Grand in Zihautanejo, which by my estimation has about 25 units. Very personal attention, you will feel like royalty! Upon arrival, our taxi was told where to take us, and... More 

Helpful?
Thank ET-MCMLX
1 review
1 of 5 stars Reviewed 1 week ago via mobile

We ran into a Pacifica representative (wearing a pacifica shirt, so I trusted he was legitimate) at the airport. He promised us a round trip taxi service to/from the airport, breakfast at Pacifica and 2 tickets to Ixtapa Island for $50. We got ripped off. The breakfast was a sales pitch (and the food was gross), they gave us money... More 

Helpful?
Thank Sean O
San Jose, California, United States
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 15, 2016

The rooms are hard to beat, probably the best I have stayed in. The view is amazing and the cooling pool on the balcony was used regularly as it is the coolest place to be. Bathrooms have everything and again, the view is amazing. Beds are very comfortable and firm. The art of towel folding by the maids is so... More 

Helpful?
1 Thank Ross A
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Ross A, Thank you very much for your review, we appreciate that your taking the time to writes us all your experience in Pacifica Grand. Make very happy to know that thou loved the hotel, certainly Pacifica Grand is a jewel of Zihua, and of our country. As you mention the most important all this is our staff, people who... More 

Vancouver, Washington, United States
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 12, 2016 via mobile

LOVE, love LOVE this resort!!!! It is peaceful, quiet and oh so beautiful! I will qualify that we were here during a quiet time and the resort was not full so it was perfect. This is not a resort for kids. The resort is not convenient for trekking into Zihuatanejo. It's located on a steep hillside. You can hike down... More 

Helpful?
Thank TJN360
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Dear Guest, Wow! Thanks for your comments, gives us great joy to know that you enjoyed Pacifica Grand, thank you very much for taking the time to writes us about your experience, certainly our staff makes us unique, all the people you mentioned and even some people that you don't see are always working very happy and trying to give... More 

Junction City, Oregon
2 reviews
5 of 5 stars Reviewed June 2, 2016

We had such a wonderful time at the Pacifica Grand! This was our first trip to Zihuatanejo and it is definitely going to be our "new spot". The service was outstanding and the rooms are beautifully constructed. It's a boutique style resort and the attention to detail is fantastic. El Susprio, the restaurant on site was very good, as was... More 

Helpful?
Thank Fivefourteenwine
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Dear Guest, We are very happy to read your comments, undoubtedly Pacifica Grand is one of the most beautiful places in Mexico, we are pleased to know that your first trip to Zihuatanejo was great and you enjoyed your stay with us. Definitely our staff is a very important part of this, people like Armando and Antonio are awesome like... More 

Winchester, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 1, 2016

We stayed in Bulding 3, the newest of the three blocks. The apartment is huge: large sitting/dining area, bedroom, two loos/showers and a open-plan kitchen area, plus balcony with bay view. Lovely welcome, with drinks offered and luggage porter. We were all-inclusive (a requirement of our RCI exchange) so had all our meals either on site or at the sister... More 

Helpful?
1 Thank Dunk539
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Dear Guest, We are happy to know that you chose us in your exchange and even more happy to know that your vacations at Pacífica Grand were pleasant, thank you very much for your review and for write us your experience in your visit, thank you for the trust and we hope that this exchange will repeat soon to see... More 

Seattle, Washington
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 29, 2016

We had a room on the 3d floor in the newest of three buildings ( thanks to Ruby who was the manager). These rooms actually can sleep six, so with just my wife and I , we had lots of room. The bathroom showers were very large. There is connected glass sliding doors that hide into a pocket in the... More 

Helpful?
Thank Curt60878
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Dear Guest, Thank you for choosing us to something as important as your vacations, and thank you for review and for taking the time to write us about your experience. We are pleased to know that you have had a pleasant holiday in Pacifica Grand and everything was just that you deserve it. Thanks again and we hope to see... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed April 11, 2016

Wow. The sheer physical beauty of this place is amazing. You know how in the back of your mind you are always a little concerned that the place won't live up to what you expected from what you saw in the photos? Well, when you first walk in and see that unbelievable view your first thought is Wow; this is... More 

Helpful?
Thank Dan M
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Dear Dan, Wow! We loved your review, thank you very much for the time you took to write us about your experience in Pacifica Grand, for us is amazing to read these kinds of comments and know that our customers are having the best vacation experiences. This certainly encourages us to continue working to improve even more. As you mentioned... More 

Oakland, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 1, 2016

Five stars does not begin to describe the week that my husband and I just experienced at the Pacifica Grand. Everyone and everything was perfect. My husband and I celebrated our 6 year anniversary here and chose to get the all inclusive. You need to do this! The food was beyond. I have food allergies and with some reminders, they... More 

Helpful?
3 Thank jockjamz
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Dear jockjamz: Wow! Thank you for choosing us for this big celebration! We are very happy to know that you chose us for something so important. Congratulations! Thank you very much for the recommendation, gives us a lot of happiness to read your kind comments. We hope to see you soon again in Zihua maybe for the 7th celebrations ;)... More 

Orem, Utah
Level Contributor
71 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
4 of 5 stars Reviewed March 28, 2016

We checked in on March 12 for a weeklong stay. We had a group of 4 adults (two couples) We were shown right to our room and checked from our room The check in process seemed a little scattered. A waiter came and brought us all welcome cocktails and made our reservations for dinner that night at the onsite restaurant... More 

Helpful?
Thank lauraleigh9mm
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this review

Dear lauraleigh9mm: First of all thank you very much for your visit and your trust in Pacífica Grand. We are very pleased to read your experience with us, thanks for sharing this with us. Such comments will help us to see our areas of opportunity and our strengths and weaknesses. We are pleased to hear that you have had a... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Babysitting

Additional Information about Pacifica Grand

Address: Zihuatanejo Lote 11 y 12 Manzana 7 | Secc. Prolong. Zona Hotelera, Zihuatanejo 40880, Mexico
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Number of rooms: 133
Also Known As:
Pacifica Grand Hotel Zihuatanejo
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