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Viceroy Zihuatanejo

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698 Reviews from our TripAdvisor Community

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Showing 616: English reviews
Manhattan Beach, California
Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My wife and I spent 5 nights here and we can't say enough about the rooms, staff and grounds at the Viceroy Zihuatanejo. Everybody was very helpful and pleasant! They only area that we were a little disappointed in was with the food and beverage. The buffet breakfast was a big disappointment and outside of the tacos and the sushi... More 

Helpful?
Thank Andy F
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Andy F, many thanks for your review and feedback you have provided; rest assured that we will continuously work on improving our operation and are taking your feedback very serious. We are glad that you have had a wonderful stay and that you will return to the Viceroy Zihuatanejo. Please reach out to us in case we can assist....... More 

Carlsbad, California
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

From the moment you walk in the front door of the hotel you are treated like family. The staff are truly exceptional. Hugo will greet you with open arms! The rooms are magazine worthy, with plunge pools and Decor you would want in your own home. Every morning after enjoying coffee in room with fresh yummy bread we head down... More 

Helpful?
Thank Laurie G
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Laurie G, thank you for your wonderful review, we are glad that you have fallen in love with the Viceroy, Playa La Ropa and Zihuatanejo. Zihuatanejo is for sure one of the best kept secrets in Mexico....Looking forward to welcoming you back soon to our Mexican paradise More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Maybe one of the nicest lobbies I've seen. The room is also very nice: spacious, big bathroom, own little pool just in front of the beach. The beach is easily available, just in front of the many little villas. Still, the beach sits in the middle of a crowded strip of playas, so you are always surrounded by lots of... More 

Helpful?
Thank Pablitostar
Martin K, Director General at Viceroy Zihuatanejo, responded to this review

Dear Pablitostar, thank you for your time in writing on Tripadvisor. We would like to thank you for being our guest and are appreciating your comments; rest assured that we are trying daily to improve our service and our offerings, I am glad that you have had an overall wonderful stay, warm regards More 

Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We were at La Ropa beach and decided to dine at Viceroy. So glad we did. Restaurante La Marea was very upscale Dining with beautiful ocean views making it an ideal ambience for dinner. Being a vegetarian, I was delighted to see an all vegetarian menu. Ordered chickpea basmati rice and mango guava smoothie for myself, rest of the family... More 

Helpful?
Thank Poonam B
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Poonam B, thank you very much for your note; I am thrilled that you have had a wonderful dining experience with us at La Marea restaurant; our Exceutive Chef Eduardo Avila and his team do their best to maintain a casual yet sophisticated environment with the freshest ingredients. Please let us know and contact us directly in case you... More 

Columbus, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

From the moment we arrived at the Viceroy till the day we left we were treated like family. The Gardner Israel greeted my brother "Hola senior Jose". Kristino, Eddie, Andre, Juan, Jorge, Felipe, Salvador greeted us warmly when would arrive for our meals or just relaxed on the beautiful beach. They joked with us while watching the soccer games. They... More 

Helpful?
1 Thank Maria48309
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Maria48309, thank you for your review, I am very glad that you have had some wonderful service experiences as well as that you enjoyed your accomodation. Rest assured that we will post your review for our colleagues to see your appreciation. All the Best and ´Thank You´ very much again.... More 

Mexico City, Mexico
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Nicest hotel in Zihuatanejo. Great for any type of vacation. We had dinner at Restaurante La Marea, our favorites were the Albahaca coctail and crab ravioles with lobster sauce! Small portions but good flavor. We tried sushis at the bar the next night, more casual but still good food!

Helpful?
Thank Juja29
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Juja29, thank you for taking your time in writing on Tripadvisor. I am glad that you have had excellent meal experiences with us at La Marea and Bar Coral. Come back soon and enjoy more ..... More 

Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Great service!!! Best location! Delicious food with great service ! Both restaurants are great and wonderful prices!All waiters are fantastic! Great for couples or friends or family!!! All rooms are great size and comfortable! I've been there four times and every time has been to die for!!

Helpful?
Thank sophia a
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear sophia a, thank you very much for your wonderful comments about the service and experience here at the Viceroy Zihuatanejo. Hopefully you are able to come back soon and join us for your fifth time. More 

Long Beach, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 20, 2016 via mobile

This hotel is first class. The service is impeccable from the wait staff to the folks working at the beach. The staff is friendly and works to accommodate your needs. We purchased a hotel package that included daily coffee and pastry first thing in the morning and it included a full breakfast. This helped our budget because breakfast ended at... More 

Helpful?
Thank LizCarlin
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Lizcarlin, thank you for your detailed review of our 'Little Paradise', we are thrilled that you have had a wonderful stay with us and we are looking forward to welcoming you back in the near future, warm regards from all your friends at the Viceroy Zihuatanejo More 

Burbank, California
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed July 17, 2016

I found this hotel because it was on the Conde Nast list of top 20 beach resorts. Just returned from a 5 day and 4 night stay at the Viceroy with my family. It was the best family vacation stay ever! We stayed in the Presidential Suite BS 12 which is a third floor room, two bedrooms, open air living... More 

Helpful?
Thank clemfromburbank
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear clemfromburbank, what shall I say; thank you , thank you, thank you from the bottom of my heart. Not just for your appreciation of our service and our amenities or for writing this lengthy and detailed breakdown of your experience, but as well for being such a wonderful guest. Our employees loved your company and I certainly hope, as... More 

Nashville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 15, 2016

The Viceroy Hotel is the best hotel on the beach in Zijuatanejo. The beach is really nice for swimming,, we visited Ixtapa and you can not swim over their, waves are to big Ixtapa built more for Spring Breakers. Viceroy hotel has a great staff, Andres, Juan, Omar, Christino (Obamas brother), Salvador, Jorge,Eri, Hugo, and Edwardo the chef, Coffee and... More 

Helpful?
2 Thank Iwanagoback
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Iwanagoback (I love this name), thank you for your review, rest assured that we will mention your review to the colleagues listed, our employees love to read the feedback on Tripadvisor. I am glad that you enjoyed the Garden Suite; we will actually be doing some renovations to them this summer to make them even more special..... Come back... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Viceroy Zihuatanejo. 46 Guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican-Pacific cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 

Additional Information about Viceroy Zihuatanejo

Address: Calle Playa La Ropa s/n, Zihuatanejo 40880, Mexico (Formerly The Tides Zihuatanejo)
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range: $203 - $924 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Viceroy Zihuatanejo 4.5*
Number of rooms: 46
Reservation Options:
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo
Hotel Style:
#1 Business Hotel in Zihuatanejo
#4 Top resorts Hotel in Zihuatanejo
#4 On the Beach Hotel in Zihuatanejo
#5 Luxury Hotel in Zihuatanejo
#9 Romantic Hotel in Zihuatanejo
#10 Family Hotel in Zihuatanejo
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