Carretera Escenica S/N Playa La Ropa, Zihuatanejo, Zihuatanejo de Azueta 40895 Mexico
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Individually wrapped toiletries
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 72 hotels in Zihuatanejo
Location
4.9
Cleanliness
4.8
Service
4.8
Value
4.4
Travelers' Choice
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Thompson Zihuatanejo. Relaxed contentment is made complete with award winning Mexican as well as Pacific Seafood cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Airport transportation
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Restaurant
Breakfast available
Snack bar
Special diet menus
Poolside bar
Diving
Tennis court
Windsurfing
Fishing
Car hire
Business Center with Internet Access
Facial treatments
Massage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Family Resort
Languages Spoken
English, Spanish
Location
Full view
78Somewhat walkable
Grade: 78 out of 100
71Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
Contact
Carretera Escenica S/N Playa La Ropa, Zihuatanejo, Zihuatanejo de Azueta 40895 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $11/day
433Reviews119Q+A43Room tips
Reviews
Traveler rating
- 358
- 43
- 15
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- 7
Time of year
Traveler type
Language
Selected filters
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- English
Popular mentions
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Most Recent
We are so thrilled with this hotel. Our stay was so peaceful and fun. The beach is amazing. Super kid friendly but also so romantic if you travel without family. The staff did an amazing job taking care of all our needs, the hotel is so clean, food was so good, amenities were great, just to name a few things that did our vacay great. The restaurant Ceniza had everything… great ambiance, food, service, everything, the Chef was so friendly and his food is fabulous! Jose from the staff is absolutely the best ! He took care of us with every single detail! Thanks Jose Thanks to all the staff and the manager who took so good care of us as well. You are all doing and amazing job!!!
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Date of stay: June 2022Trip type: Traveled with family
Helpful
We had some unexpected medical issues and Thompson Zihuatanejo provided amazing support - they made personal visits to the hospital, brought food, helped with translations, moved our hotel room to a more accessible ground level and were ready to cook anything to support dietary needs. They made a time of uncertainty so much easier and we are very grateful! Nothing was ever too much trouble. Thompson booked us a meal at Amuleto (would recommend - just a short taxi ride from the hotel). We received a recommendation from one of the waiters to go to Playas Las Gatas. This was a fun excursion that we navigated ourselves with minimal Spanish on the local water taxis. This was our second visit to Zihuatanejo, and we were very pleased that the Thompson hotel was still the little slice of heaven we remembered from 2011. I enjoyed the new beach equipment available to guests and under the gentle instruction from Jorge, managed a reasonable attempt at SUP (stand up paddle boarding). I also went to a couple of Ellie’s classes - Pilates and beach stretching. These work outs made me feel less guilty about enjoying the beautiful food on offer. At the restaurants. :) We had a memorable holiday and very much enjoyed the amazing service offered by the hotel and the relaxing scenery.…
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Date of stay: June 2022Trip type: Traveled as a couple
Helpful
Response from Giampaolo Parente, Atención al huésped/Recepción at Thompson Zihuatanejo, a Beach Resort
Responded 4 days ago
Dear Jenny J, Thank you so much for taking the time and share your experience with us! We are thrilled to read that Thompson Zihuatanejo is still the little slice of heaven you remembered. It was a pleasure for all of us to assist you during the uncertain time. We are looking forward to welcoming you back Regards, Giampaolo Parente Rooms Manager
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I absolutely love this place - it's beautiful and relaxing. Staff is very friendly and the food is great - fresh seafood, guacamole, tacos, etc. Everyone did an amazing job making me feel at home and making me feel safe. I would like to mention Eduardo - the security guard - who does his job extremely diligently (I am a single female traveler and had an issue with a weird man on the beach and Eduardo took all the necessary steps to make me feel safe). I was impressed by the way he did his job and made sure that I felt safe on the beach every day for my whole stay. Also, great experience at the restaurants / bars. Francisco was my waiter and he did a great job with both food recommendations and keeping the drinks coming. The chef, Javier, is also awesome and I really like the food menu. The shrimp cocktail was one of my favorite snacks on the beach. I also like their bone marrow with octopus and the whole grilled red snapper. Ellie was also very attentive and made sure to recommend great restaurants and nail salons in town, as requested by me. At reception, I got excellent customer service - all my questions were answered, helped me with the mosquito issue, sent maids every day, restocked mini bar regularly, sent fresh coffee in the morning, exchanged currency for me, fixed the led light on the AC which was too bright at night, etc. Special shoutout to Oscar and Bruno. As a Hyatt Globalist, I got the free upgrade to a lagoon suite and free breakfast. Overall, this place is a little piece of paradise, and I would definitely recommend it.…
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Date of stay: June 2022
Value
Cleanliness
Service
Helpful
Response from Giampaolo Parente, Atención al huésped/Recepción at Thompson Zihuatanejo, a Beach Resort
Responded 1 week ago
Dear Tdjfnsisbfkdy, Thank you so much for such an amazing review! We are thrilled to read how Eduardo, Chef Javier, Francisco, Ellie, Oscar and Bruno made the difference. We will definitely celebrate with them their mention. There is no better way to describe Thompson Zihuatanejo as a little piece of paradise. We are looking forward to welcoming you back soon. Regards, Giampaolo Parente Rooms Manager
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I have been coming to this hotel since I was a little girl, and was somewhat nervous when it became a Thompson that it would lose it's special feel and cultural connection to Zihua. They have done such a wonderful job with the updates and have maintained such a special, serene vibe without losing the Mexican touch! My husband and I got married here and it was outstanding. The rooms are gorgeous, everything is spotless and the staff is unbelievable. Alfredo, Marcos, Fransisco, Felipe, Juan, and Jose all helped us when we were down at the beach and were exceptional. Also, Hector works in the lobby and helps with your check-in and check-out and he is the sweetest and most helpful! Javier the chef is also exceptional-- both his cooking and his customer service. Ellie also works at the resort and teaches different workout classes like pilates and zumba. I highly recommend spending time with Ellie-- she is so wonderful and teaches a great class! We are so grateful for such wonderful staff because they really complete the experience and I already want to go back just to visit them. …
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Giampaolo Parente, Atención al huésped/Recepción at Thompson Zihuatanejo, a Beach Resort
Responded 1 week ago
Dear mccallweber, Thank you so much for taking the time and share your experience! We are thrilled to know that you still enjoy the hotel as it was your first time. It was a honor and pleasure for the entire hotel to host such an amazing wedding. We will share your comments to our colleagues, they are the main reason of our great customer service. Sincerly, Giampaolo Parente Rooms Manager
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The hotel is absolutel stunning and the staff go above and beyond to make sure you are served and very happy. The beach itself is flawless and feels very private. It is truly an experience. 10/10 recommend!
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Giampaolo Parente, Atención al huésped/Recepción at Thompson Zihuatanejo, a Beach Resort
Responded 1 week ago
Dear aapodaca, Thank you so much for taking the time and share your experience with us! We are thrilled to know you had a 10/10 experience with us. We are looking forward to welcoming you back Regards, Giampaolo Parente Rooms Manager
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Great experience, very different compared to a resort stay/ all inclusive. The Thompson was in its own category. The experience was very clean, and the resort itself was beautiful. The staff was personable and remembered everyone’s names during the trip as well.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Giampaolo Parente, Atención al huésped/Recepción at Thompson Zihuatanejo, a Beach Resort
Responded 1 week ago
Dear nanapa816, Thank you so much for taking the time and share your experience with us! We are glad to know that your experience was as expected We are looking forward to welcoming you back Regards, Giampaolo Parente Rooms Manager
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We stayed at Thompson Zihuatanejo for a wedding, and we were blown away by how beautiful this resort is. The architecture and decor are stunning, the food is delicious, the pools and beach access are to die for, and the service is outstanding. The staff members are so friendly and went out of their way to make personal connections with us and the other guests. We were sad to come home; it was truly the best vacation we've ever been on.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Giampaolo Parente, Atención al huésped/Recepción at Thompson Zihuatanejo, a Beach Resort
Responded 1 week ago
Dear melissaelkins, Thank you so much for taking the time and share your experience with us! We are happy to read that you were blow away by the property, and how the colleagues made a personal connection. It was a pleasure and honor to host the wedding. We are looking forward to welcome you back. Regards, Giampaolo Parente Rooms Manager
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My friend and I just spent the most magical 5 days at this property. Everything from the views to the people to food was wonderful. Chef Javier is one of the more creative chefs I’ve met. His pop up restaurants are a thing to experience. The staff are welcoming and warm. We stayed in a 2 bedroom beachfront suite and it was one of the best rooms I’ve stayed in (and I travel all the time). You can take a paddle board out to the bay, rent a boat to snorkel and sight see, or just lounge around in your private plunge pool. The food was fresh and delicious. Service was prompt. We were treated like queens! We’ll definitely be back.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Giampaolo Parente, Atención al huésped/Recepción at Thompson Zihuatanejo, a Beach Resort
Responded 1 week ago
Dear Becky W, Thank you so much for sharing your experience! We are thrilled to read that you spent 5 magical days with us. I agree with you the pop-ups from our Chef Javier are a must if you visit us. We are looking forward to welcoming you back. Regards, Giampaolo Parente Rooms Manager
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Third visit, this hotel and it’s staff always deliver! Beautiful grounds, staff pays attention to detail and always want to make sure you are happy. Can’t beat the ocean view and I love that they have an adults only pool. Special shout out to Oscar, Juan and Francisco who took great care of us all week long! We will be back again soon!
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Date of stay: May 2022Trip type: Traveled as a couple
1 Helpful vote
Helpful
We never get tired of coming to Zihuatanejo and visiting all of our friends that have become like family.I always have toggle a shout out to Vanessa, Eddieberto, Juan, Alfredo, Diego, and the rest of the people that make this resort so wonderful!! 16 years and counting!
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
$333 - $476 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the tides zihuatanejo hotel zihuatanejo, the tides hotel zihuatanejo, the tides resort zihuatanejo, villa del sol zihuatanejo, tides zihuatanejo
FORMERLY KNOWN AS
The Tides Zihuatanejo
LOCATION
MexicoPacific CoastGuerreroZihuatanejo de AzuetaZihuatanejo
NUMBER OF ROOMS
56
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Claim Your Listing Frequently Asked Questions about Thompson Zihuatanejo, a Beach Resort
Which popular attractions are close to Thompson Zihuatanejo, a Beach Resort?
Nearby attractions include Bahía de Zihuatanejo (0.4 miles) and Playa La Ropa (0.05 miles).
What are some of the property amenities at Thompson Zihuatanejo, a Beach Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Thompson Zihuatanejo, a Beach Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Thompson Zihuatanejo, a Beach Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Thompson Zihuatanejo, a Beach Resort?
Yes, free parking is available to guests.
What are some restaurants close to Thompson Zihuatanejo, a Beach Resort?
Conveniently located restaurants include Tentaciones Restaurant, Las Adelitas de Zihutanejo, and Espuma Mediterraneo.
Are there opportunities to exercise at Thompson Zihuatanejo, a Beach Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Does Thompson Zihuatanejo, a Beach Resort have airport transportation?
Yes, Thompson Zihuatanejo, a Beach Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Thompson Zihuatanejo, a Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Thompson Zihuatanejo, a Beach Resort?
The staff speaks multiple languages, including English and Spanish.
Does Thompson Zihuatanejo, a Beach Resort have any great views?
Yes, guests often enjoy the ocean view available here.