Love Thompsons. Best service on the planet. A must stay. Been here multiple times. The beachfront is amazing. Dinning options outstanding. Great workout room and ability to play pickleball Service on beach is AMAZING.
Our stay at the Thompson ZIhuatanejo was exceptional. The entire staff was very friendly and the level of service was exceptional, Playa La Ropa was great as always. The beach service is always a highlight of a stay at Thompson.
The Thompson provides a perfect spot to relax with your toes in the sand. We returned for our second stay in a beachfront suite with plunge pool. The room was spacious and the deck was a great place to relax. When we wanted a change of scenery, the beach chairs come with fantastic service. All of the staff are really friendly and good, whether it be Marco, Antonio or others. The food at both Hao and Cenitas is delicious; we particularly enjoyed the chilaquiles verde, shrimp tacos and aguachile. This is a great option for cashing in some Hyatt points.
Lovely low key resort with gracious,welcoming staff. We stayed for 5 days in a second story suite and barely left the hotel. Everything is available there or from other vendors & restaurants on the Playa. A wonderful mix of locals and international travelers. Highly recommend
Beautiful location right next to the beach. Strange lapses in service, everything from missed housekeeping, waiters filling in random tips, failure to set up tennis courts for reservations and $80 for cheese sandwiches.
Another fabulous stay at the Thompson Zihuatanejo. The resort is made wonderful by its employees. Our thanks to Iriberto, Domingo and Alejandro at breakfast; Raul who made the lattes; Antonio the bartender; Israel who tends the grounds; Antolin and the incomparable Eriberto on the beach during the day. He knows what I want before I do; Bruno at the front desk; Hector who took great care of our luggage; our housekeeper Susanna; Elli who coordinated activities; and Rosie and Modesta in the spa. These people and others keep us coming back each year. Thank you all.
We had an unforgettable stay at Thompson Zihuatanejo! Quite pricey, but it was me and my husband's five year anniversary, so we splurged! The beachfront can't be beat. Only one day we found it hard to find an open palapa that was completely shaded because we came to the beach later, the other days it was no problem. All of the staff members were very friendly and accommodating. I would advise to book any of the advanced reservation activities as soon as you get there, because by the time we had decided, they were all booked, which seemed like a waste. My only small complaint was that the spa was a little underwhelming and booked up for services -- the manicure I received was not worth the price and was chipped after one day. Our room was very private, clean, and spacious. There were a lot of thoughtful touches, including nightly turn down service. The plunge pool was so refreshing and private, worth the few extra dollars a night. The concierges were all very helpful, got us taxies quickly, and recommended delicious places to eat. The food at the hotel was very good, even if quite expensive comparatively, but I was always impressed by the presentation. This was my first time staying at a luxury resort, and it was truly luxurious.…
Just hanging out under our palapa on La Ropa beach, walking its length several times a day, enjoying its restaurants and swimmable ocean, was like being in paradise for a week! Special thanks to Abigail Perez for her extraordinary help in assuring us the best accommodations at the most reasonable costs; she is a wonderful example of the amazing specialness of ALL the staff at the resort.
Amazing six day trip. Worth every penny spent. Nested right on the La Ropa beach. Truly exceptional service across the board. Great food and amazing atmosphere. Would love to go back. Perfect place to get away to and unplug.
Lovely spot! Nice rooms, very good food, friendly staff. Perfect swimming beach and decent snorkeling a short walk away. Hope to get back there soon! One negative: room maintenance seemed to take the full day, so we waited it out on the beach.
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