We are so thrilled with this hotel. Our stay was so peaceful and fun. The beach is amazing. Super kid friendly but also so romantic if you travel without family. The staff did an amazing job taking care of all our needs, the hotel is so clean, food was so good, amenities were great, just to name a few things that did our vacay great. The restaurant Ceniza had everything… great ambiance, food, service, everything, the Chef was so friendly and his food is fabulous! Jose from the staff is absolutely the best ! He took care of us with every single detail! Thanks Jose Thanks to all the staff and the manager who took so good care of us as well. You are all doing and amazing job!!!
We had some unexpected medical issues and Thompson Zihuatanejo provided amazing support - they made personal visits to the hospital, brought food, helped with translations, moved our hotel room to a more accessible ground level and were ready to cook anything to support dietary needs. They made a time of uncertainty so much easier and we are very grateful! Nothing was ever too much trouble. Thompson booked us a meal at Amuleto (would recommend - just a short taxi ride from the hotel). We received a recommendation from one of the waiters to go to Playas Las Gatas. This was a fun excursion that we navigated ourselves with minimal Spanish on the local water taxis. This was our second visit to Zihuatanejo, and we were very pleased that the Thompson hotel was still the little slice of heaven we remembered from 2011. I enjoyed the new beach equipment available to guests and under the gentle instruction from Jorge, managed a reasonable attempt at SUP (stand up paddle boarding). I also went to a couple of Ellie’s classes - Pilates and beach stretching. These work outs made me feel less guilty about enjoying the beautiful food on offer. At the restaurants. :) We had a memorable holiday and very much enjoyed the amazing service offered by the hotel and the relaxing scenery.…
I absolutely love this place - it's beautiful and relaxing. Staff is very friendly and the food is great - fresh seafood, guacamole, tacos, etc. Everyone did an amazing job making me feel at home and making me feel safe. I would like to mention Eduardo - the security guard - who does his job extremely diligently (I am a single female traveler and had an issue with a weird man on the beach and Eduardo took all the necessary steps to make me feel safe). I was impressed by the way he did his job and made sure that I felt safe on the beach every day for my whole stay. Also, great experience at the restaurants / bars. Francisco was my waiter and he did a great job with both food recommendations and keeping the drinks coming. The chef, Javier, is also awesome and I really like the food menu. The shrimp cocktail was one of my favorite snacks on the beach. I also like their bone marrow with octopus and the whole grilled red snapper. Ellie was also very attentive and made sure to recommend great restaurants and nail salons in town, as requested by me. At reception, I got excellent customer service - all my questions were answered, helped me with the mosquito issue, sent maids every day, restocked mini bar regularly, sent fresh coffee in the morning, exchanged currency for me, fixed the led light on the AC which was too bright at night, etc. Special shoutout to Oscar and Bruno. As a Hyatt Globalist, I got the free upgrade to a lagoon suite and free breakfast. Overall, this place is a little piece of paradise, and I would definitely recommend it.…
I have been coming to this hotel since I was a little girl, and was somewhat nervous when it became a Thompson that it would lose it's special feel and cultural connection to Zihua. They have done such a wonderful job with the updates and have maintained such a special, serene vibe without losing the Mexican touch! My husband and I got married here and it was outstanding. The rooms are gorgeous, everything is spotless and the staff is unbelievable. Alfredo, Marcos, Fransisco, Felipe, Juan, and Jose all helped us when we were down at the beach and were exceptional. Also, Hector works in the lobby and helps with your check-in and check-out and he is the sweetest and most helpful! Javier the chef is also exceptional-- both his cooking and his customer service. Ellie also works at the resort and teaches different workout classes like pilates and zumba. I highly recommend spending time with Ellie-- she is so wonderful and teaches a great class! We are so grateful for such wonderful staff because they really complete the experience and I already want to go back just to visit them. …
The hotel is absolutel stunning and the staff go above and beyond to make sure you are served and very happy. The beach itself is flawless and feels very private. It is truly an experience. 10/10 recommend!
Great experience, very different compared to a resort stay/ all inclusive. The Thompson was in its own category. The experience was very clean, and the resort itself was beautiful. The staff was personable and remembered everyone’s names during the trip as well.
We stayed at Thompson Zihuatanejo for a wedding, and we were blown away by how beautiful this resort is. The architecture and decor are stunning, the food is delicious, the pools and beach access are to die for, and the service is outstanding. The staff members are so friendly and went out of their way to make personal connections with us and the other guests. We were sad to come home; it was truly the best vacation we've ever been on.
My friend and I just spent the most magical 5 days at this property. Everything from the views to the people to food was wonderful. Chef Javier is one of the more creative chefs I’ve met. His pop up restaurants are a thing to experience. The staff are welcoming and warm. We stayed in a 2 bedroom beachfront suite and it was one of the best rooms I’ve stayed in (and I travel all the time). You can take a paddle board out to the bay, rent a boat to snorkel and sight see, or just lounge around in your private plunge pool. The food was fresh and delicious. Service was prompt. We were treated like queens! We’ll definitely be back.
Third visit, this hotel and it’s staff always deliver! Beautiful grounds, staff pays attention to detail and always want to make sure you are happy. Can’t beat the ocean view and I love that they have an adults only pool. Special shout out to Oscar, Juan and Francisco who took great care of us all week long! We will be back again soon!
We never get tired of coming to Zihuatanejo and visiting all of our friends that have become like family.I always have toggle a shout out to Vanessa, Eddieberto, Juan, Alfredo, Diego, and the rest of the people that make this resort so wonderful!! 16 years and counting!